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Hampton Inn & Suites Schertz

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Hampton Inn & Suites Schertz
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315 Reviews from our TripAdvisor Community

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Showing 310: English reviews
Reviewed 2 days ago NEWvia mobile

This hotel went over and above to meet our needs!!! Ashley and Danielle were amazing!! Their service was outstanding!! The housekeeping staff checked on us every morning to make sure we had everything we needed, towels, toiletries, ect. I have never had a hotel do this and it meant a lot to us!

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Helpful?
Thank JanineDalcour
Houston, Texas
Reviewed 1 week ago

Good value and nicely renovated. Breakfast had a nice assortment and everything was fresh. The location was perfect for visiting the Natural Bridge Caverns and there were plenty of restaurants in the area. Easy to get in and out of also.

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Helpful?
Thank MZF131422
Midlothian, Virginia
Reviewed 1 week ago

The hotel is undergoing renovation, but we were told we were staying on a floor already finished. Though I would not go back to this Hampton, my reasons are mostly very personally oriented. The in-room coffee maker was replaced 3 times and none of them worked. We didn't use any of the other room amenities so don't know whether or...

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Helpful?
Thank HeronGal-query
Boston, United States
Reviewed 1 week ago

Professional staff. comfortable surroundings. Good value for the money, but do not expect luxury. Incredibly easy off and on the highway. Did not use the breakfast service. Beds were firm and room temperature could be regulated well.

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Helpful?
Thank F5694FZgaryk
Vilseck, Germany
Reviewed 2 weeks ago

Great hotel. The location is excellent. It is located within 5 to 10 minutes from restaurants, shopping areas, Walmart. Next to the highway with easy access. Great parking area. The staff was very helpful and friendly. Rooms are newly renovated. Very clean and comfortable.

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Helpful?
Thank John_and_Elsa
Reviewed 2 weeks ago

This hotel was wonderful! We checked in at 10:30PM after our playoff game in Schertz. We were starved, and asked the gentleman at the front desk how late Chili's (next door) was open. He did not know, but instead of saying that, he looked it up for us. That was such an appreciated gesture. He was such a nice kid!...

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Helpful?
1Thank Monica S
Carl Junction, MO, United States
Reviewed 4 weeks ago

Staff at this hotel make the stay as enjoyable as it can get, especially Anthony. Rooms and entrance are nice but would prefer a walik in shower. I have always liked Hampton's satisfaction guarantee.

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Helpful?
1Thank Daniel K
Management response:

Thank you for taking time from your busy schedule to review our hotel, here at the Hampton Inn & Suites in Schertz we aim to meet and/or exceed our guests expectations. We are delighted to hear that your stay with us was enjoyable and greatly appreciate your feedback. Anthony along with all of our staff are such a great asset...

Hallsville, Texas
Reviewed 4 weeks ago

We enjoyed excellent service. We didn't plan on staying here, but because of the location and proximity to our business interests, decided to give it a try-Glad we did. We will definitely stay here again when we return to this area.

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Helpful?
Thank michaelpP5985LT
Management response:

Fantastic! Thank you for reviewing our hotel, it is great to know that your experience with us was a memorable one and that we met your expectations. Here at the Hampton Inn & Suites in Schertz we aim to ensure our guests are getting the exceptional service they are accustomed to while travelling within our brand. Again, thank you for...

midlothian, texas, United States
Reviewed 5 weeks ago

Renovations are taking place starting with the top floor going down. Room smelled of chemicals (paint, glue?) Phone could not be answered, dialing out was fine. Friend in room 415 had a non-working phone as well. Television reception was awful. Television was frequently blocked by some screen showing Satellite connection information. Room key stopped working after day one. Staff was...

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Helpful?
1Thank Michael W
Management response:

First and foremost we want to apologize for the inconveniences you incurred during your stay, please rest assured knowing that your concerns have been addressed. We also want to thank you for your feedback it is extremely important to us to hear from our guests as it helps in the continuous efforts to keep improving our service and product. We...

College Station, United States
Reviewed October 30, 2016

The hotel was under construction but we knew that when we booked. We were able to stay in one of the remodeled rooms and it was very nice and clean. We were there for less than 24 hours as we arrived in the late afternoon and left at 5 the next morning. The staff was extremely friendly and helpful!

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Helpful?
Thank Katherine J
Management response:

Thank you for your review we greatly appreciate the time you took from your schedule to do so. We are very excited to hear that you enjoyed staying in one of our newly remodeled rooms, the new modern look and feel is something that we are extremely happy to offer our guests and to hear that they enjoyed their stay...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Business Center with Internet Access
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
The Hampton Inn & Suites Schertz hotel is located midway between San Antonio and New Braunfels. From the legendary historic landmarks of the Alamo and Spanish Governor's Palace to exploring the underworld marvels at Natural Bridge Caverns, there is plenty to keep you entertained. We offer easy access to I-35, Randolph Air Force Base, downtown San Antonio and a number of family attractions. Get a great night's rest on the comfortable clean and fresh Hampton bed®, and wake up to Hampton's free hot breakfast. Take advantage of free high-speed internet access in each guest room, a handy lap desk and MP3 alarm clock. ... more   less 

Additional Information about Hampton Inn & Suites Schertz

Address: 17702 Interstate 35 N, Schertz, TX 78154-1259
Location: United States > Texas > Schertz
Price Range: $113 - $141 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn & Suites Schertz 2.5*
Number of rooms: 98
Reservation Options:
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Also Known As:
Hampton Inn And Suites Schertz
Hampton Inn & Suites Schertz Hotel Schertz
Hampton Inn Schertz
Schertz Hampton Inn
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Questions & Answers

Questions? Get answers from Hampton Inn & Suites Schertz staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“No problem with noise on the third floor.”
 of 5 bubbles anng86, Aug 2, 2016 | Read review
“The conference room has accessibility to a small patio area (great for conference attendees to take a break) is handicapped accessible.”
 of 5 bubbles txlymphie, Jul 11, 2016 | Read review
“First floor suites are huge!”
 of 5 bubbles MitchF45, May 10, 2016 | Read review
“There is another Hampton Inn two exits south of this hotel in Selma/Live Oak.”
 of 5 bubbles 108beckyw, Mar 22, 2016 | Read review
“Stay away from this hotel, unless you do not like to eat breakfast”
 of 5 bubbles mrcano, Sep 29, 2015 | Read review
5 of 5
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