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Country Inn & Suites by Radisson, San Marcos, TX

Traveler (53)
Room & Suite (21)
Pool & Beach (3)

About

#8 of 33 hotels in San Marcos
Location
Cleanliness
Service
Value
Our hotel in San Marcos, TX is the perfect choice for discerning guests. The Country Inn & Suites offers business and leisure travelers all the comforts of home and office. Our hotel's breakfast is second to none, featurings five different and equally delicious breakfast zones. Guests can enjoy our heated indoor pool, 24-hour Business Center and state-of-the-art-Fitness Center with free weights. All of our Guestrooms feature high-speed wifi, cable TV, a microwave, refrigerator and more.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Breakfast included
Fitness Center with Gym / Workout Room
Breakfast Available
Business Center with Internet Access
Dry Cleaning
Heated pool
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Public Wifi
Self-Serve Laundry
Wheelchair access
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Room features
Air conditioning
Microwave
Refrigerator in room
Accessible rooms
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Business
Hotel links
Visit hotel website
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Location

Full view
48Car recommended
Grade: 48 out of 100
40Restaurantswithin 0.75 miles
1Attractionwithin 0.75 miles
656Reviews
8Q+A
50Room tips
Traveler rating
  • 281
  • 150
  • 83
  • 58
  • 84
Time of year
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Popular mentions
Elevators were Broken, the rooms smelled like mold, the AC units are really loud, the tv are small, the breakfast was ok, but could have been better. Definitely not worth the money, but it does the job if you’re just driving through.
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Review collected in partnership with Country Inns & Suites By Radisson
Response from RadissonHotelGroup, Customer Care at Country Inn & Suites by Radisson, San Marcos, TX
Responded 4 days ago
Thank you writing a review. It saddens us to know your stay was less pleasing as the elevator is not up to its best state at that time. In addition, we are sorry to hear that we fell short of your expectation due to the cleanliness of your room, the noise of the air conditioning unit, and to the other issues you encountered during your stay. Your comments will enable us to improve the quality of our service and accommodations. We hope to earn your business on future travels so that you can see our continuous improvement.
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Hotel's Favorite
This was a very nice stay. The staff was exceptionally friendly, hotel is clean and beds are comfortable. The suite was comfortable. Parking lot is clean and well lit - not too large. You can get a small bit of highway noise, but it wasn't uncomfortable. I use white noise for sleep, therefore didn't hear any road noise. Close enough for a short drive to downtown, convention center and some nice restaurants. Swimming pool is indoors and small.
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Elevator was out, room was dirty, swimming lessons were being held in the pool so guests could not use it, Hôtel needs an exterminator. I had to beg for a room on the bottom floor as I am handicapped.
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Review collected in partnership with Country Inns & Suites By Radisson
Response from RadissonHotelGroup, Customer Care at Country Inn & Suites by Radisson, San Marcos, TX
Responded 4 days ago
Thank you for writing us a review. It saddens us to hear that your stay was less than perfect due to the issues that you had with the cleanliness of the room and the hotel, and if the elevator wasn't up to its best state at that time. We're also sorry for the inconvenience if you weren't able to use the pool. Our goal is to provide maximum guest satisfaction and we regret to learn that we're unable to meet your expectations. Also, we try to guarantee all requests although we are unable to always accommodate everyone. Your voice is highly beneficial to us, and we are working hard to address these issues and improve upon the guest experience. Hoping that you will reconsider and give us another chance to provide you an experience that is truly excellent in all aspects.
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This was a 10th wedding anniversary we had reservations for the June 14th through the 17 but we checked out on the15th due to the air conditioner and refrigerator not working. Also the elevator was not repaired in a timely manner at all
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Review collected in partnership with Country Inns & Suites By Radisson
Response from Bradford J, General Manager at Country Inn & Suites by Radisson, San Marcos, TX
Responded 6 days ago
Dear Odyssey23821434532, We apologize you were not satisfied with the condition of the hotel during your stay. I have addressed the AC and refrigerator with my maintenance team and apologize again that we could not get the elevator operational quickly. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.
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Unable to sleep due to children running and playing through the night into the early morning. Multiple calls made to front desk to resolve the issue. Got the impression he couldn't have cared less if the matter was resolved or not.
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Review collected in partnership with Country Inns & Suites By Radisson
Response from Bradford J, General Manager at Country Inn & Suites by Radisson, San Marcos, TX
Responded 6 days ago
Dear Guide24670465970, We apologize for the disappointing service you received from our staff. Our team works hard to make sure our guests are comfortable and receiving our best service. I have addressed brand standards and expectations with regards to noise inside the hotel with my team so that this situation does not repeat. We appreciate you bringing this matter to our attention, and hope for another opportunity to exceed your expectations in the future.
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PRICE RANGE
$85 - $180 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
country inn & suites san marcos hotel san marcoscountry inn and suites san marcos
LOCATION
United StatesTexasSan Marcos
NUMBER OF ROOMS
84
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