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Corporate needs to tear this place down or gut it. Rip up the carpet. Overhaul the ventilation systems. Get rid of the 80's silk flowers. It was the dirtiest HI that I have stayed at, but I didn't select it, or check reviews for my...More
Response from Frances L, AGM at Holiday Inn Express Round RockResponded October 2, 2014
Please accept a sincere apology. We clearly did not give you the stay to which you were entitled. All the areas you mentioned have been addressed with the appropriate department. Thank you for letting us know.
Room was poorly maintained and filthy. Dead insects and food residue on floor in multiple locations, FILTHY carpeting.
Sink would not drain. No one there to fix it. I looked under sink and found that some genius used duct tape to fix the drain mechanism...More
1 Thank Antony K
Response from Frances L, AGM at Holiday Inn Express Round RockResponded September 18, 2014
Thank you for letting us know about your stay. We apologize. Your comments have been addressed with the appropriate departments so that future guests will not experience these types of issues. We clearly did not meet out goal of serving guests at a superior level.
While the occasion for coming to this hotel was not a good one, the front staff, particularly Frances, was very sensitive to my situation, most kind and helpful. She paid attention to detail in the information she provided and I appreciated it. Even the night...More
Response from Frances L, AGM at Holiday Inn Express Round RockResponded September 3, 2014
We certainly thank you for letting us know about your stay with us. Feedback from guests is always taken seriously. Areas mentioned for improvement are addressed quickly.
Please come stay with us on your next visit to this area.
The hotel seems well-maintained, and the staff is welcoming. The hotel is far enough from the freeway to avoid traffic noise. My room was a TCB king room with a separate sitting area, and an HD TV, a small fridge, microwave, and dining table. The...More
1 Thank djfluth
Response from Frances L, AGM at Holiday Inn Express Round RockResponded August 6, 2014
Thank you for taking time to comment on your stay with us. It is always nice to hear that guests leave here feeling that they received quality service.
We hope to see you again one day.
Hotel was very average. Location was excellent for the basketball center next door. One phone did not work and could not get WiFi to work. Breakfast was minimal no oatmeal or waffles. Breakfast did not change from day to day and there was no skim...More
Thank Laurence M
Response from Frances L, agm at Holiday Inn Express Round RockResponded August 1, 2014
Thank you for letting us know about your stay with us. The areas you mentioned are taken into consideration for improvement.
$92 - $130 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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