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Candlewood Suites Austin-Round Rock

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521 South IH35, Round Rock, TX 78664
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89 Reviews from our TripAdvisor Community

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Showing 87: English reviews
Bathgate, United Kingdom
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

Checked in to candlewood suites in Round Rock for a one night stay. Our room was on the second floor. Large room double bed nice decor and kitchen area. Lovely clean bathroom. We got changed and headed out for the night. Returned from Rodeo to find a very large cockroach crawling up the wall. Both myself and my partner freaked... More 

Helpful?
Thank LosAngel13
CandlewoodSuitesTeam, General Manager at Candlewood Suites Austin-Round Rock, responded to this review

LosAngel13, Thank you for sharing your comments. I am very disappointed to hear about your recent stay with us. Please know that I will follow up with my team regarding this matter. We clearly missed several customer service opportunities. We have contacted our pest control vendor and the area has been treated. More 

Level Contributor
4 reviews
4 hotel reviews
1 of 5 stars Reviewed 3 weeks ago via mobile

I arrived here and the rooms were filthy. All the bedding and pillows smelled like dirty hair. So I had to go out and but bleach to clean the room from top to bottom. There were dead crickets everywhere. Behind the beds and couch. I cleaned the room for another guest. Because I couldn't stand the smell of that room... More 

Helpful?
Thank Leshay12
IHGService, Guest Relations Manager at Candlewood Suites Austin-Round Rock, responded to this review

Dear Leshay12, Thank you for taking the time to write a review about your stay with us. We are hospitality professionals who pride ourselves on delivering world class experience, however, it appears we fell short of our goal on your visit. We would like to apologize for inconvenience caused by our air-conditioning system and for failing to meet your expectations... More 

Tucson, Arizona USA
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed at Candlewood Suites for 2 months after moving from Arizona. The house we purchased was being renovated and we opted to be at Candlewood during this process. Crystal and her staff could not have been more accommodating. We found the room to be quiet, the amenities more than satisfactory and the entire staff to be extremely friendly and... More 

Helpful?
Thank KayTucson_ArizonaUSA
Crystal C, Manager at Candlewood Suites Austin-Round Rock, responded to this review

Thank you so much for taking the time to share your experience with others! I am pleased to hear we were accommodating- and hope you will be back in the future for some more Wednesday night dinners!!! More 

Houston, Texas
1 review
3 of 5 stars Reviewed June 3, 2016

This was my first time at a Candlewood Suites property, staying for three nights. The furnishings and in-room amenities were nicer than I expected, being a step below the more expensive Staybridge brand. The hotel had its problems, though. My nonsmoking room smelled like stale cigarette smoke to me (or possibly badly burned microwave popcorn?). The internet service was agonizingly... More 

Helpful?
Thank hannesmom
CandlewoodSuitesTeam, General Manager at Candlewood Suites Austin-Round Rock, responded to this review

Thank you for staying with us at the Candlewood Suites and for taking the time to post a review of your honest. I'm glad that there were some aspects of your stay that you really enjoyed and would like to apologize for any inconvenience the internet issues on your 1st day may have caused you. Please know that your comments... More 

Minot, North Dakota
Level Contributor
99 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed May 21, 2016

The staff was very friendly when I showed up. The room was clean and the bed was comfortable with your choice between soft and firm pillows. There are restaurants nearby. Access to this hotel is also somewhat difficult to find using GPS due to road construction, so be prepared to not be able to use it.

Helpful?
Thank Ethan F
Crystal C, Manager at Candlewood Suites Austin-Round Rock, responded to this review

Thank you for your feedback!! Its always a pleasure to hear that our staff was friendly and the housekeepers hard work is recognized!! Thank you! We hope you will stay again soon... More 

Fort Worth, Texas
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed May 17, 2016

My stay started off with meeting Crystal Castillo who is the Operations Manager for Candlewood Suites. Crystal was always willing to talk and help if you needed anything. My room # 215 was on the back side of hotel away from interstate 35 which helped with no noise from the freeway. On Wednesday afternoon the hotel cooks Hamburgers & Hot... More 

Helpful?
Thank Allan W
Crystal C, Manager at Candlewood Suites Austin-Round Rock, responded to this review

Thank you for staying with us, we hope to see you again soon!! More 

1 review
3 of 5 stars Reviewed May 16, 2016

After reading reviews before my stay I was disappointed in the hotel. The bed was hard and the popcorn and coffee packages were greasy. The noise from above us kept me awake and woke us up way early when we were sleeping. Probably will not stay there again.

Helpful?
Thank Barbara G
IHGService, Guest Relations Manager at Candlewood Suites Austin-Round Rock, responded to this review

Dear Barbara G, Thank you for taking the time to write a review about your stay with us. We would like to apologize for the inconvenience caused by the noise level during your visit and for failing to meet your expectations regarding our beds and amenities. Your feedback is troubling and will surely be looked into. Rest assured it will... More 

El Paso, Texas
1 review
1 of 5 stars Reviewed March 12, 2016

I stay at motels 60 percent of the year for work and this place is the worst I have ever been. The place smells when you walk in and the staff is terrible. Do yourself a favor and stay somewhere else. If I were IHG I would take my name off of this motel.

Helpful?
Thank Frank C
IHGService, Guest Relations Manager at Candlewood Suites Austin-Round Rock, responded to this review

Dear Frank C, First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us, especially with customer service and property condition. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to... More 

Plano, Texas
1 review
4 of 5 stars Reviewed February 20, 2016 via mobile

Me and my girlfriend stayed one night at this hotel. We checked in February 19 and left the following day. We stayed in a Beautiful room, felt at home during the visit. Very comfortable. Friendly staff. My only complaint is we had to wait a little bit to check in when we first arrived.

Helpful?
Thank Ashley B
Hudson, NH
Level Contributor
78 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed February 20, 2016 via mobile

We spent 10,000 points for a free night. Our second of three Candlewood's in a row. All were excellent. We would gladly stay again. Easy to find as it's right on the I35 access road. A train went by within minutes of checking in, but we did not hear one all night (fan on).

Helpful?
Thank guicide
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
Come and experience our new Comforts of Home Bedding Collection.At the Candlewood Suites Austin Round Rock Hotel, we put the amenities where they really count: in your room. We are located on IH 35, near Dell Computers and close to restaurants, attractions and shopping centers. Downtown Austin, Austin City Limits, Southwestern University and the University of Texas are all within a 20 minute drive of the hotel. The Dell Diamond with Round Rock Express baseball is 5 minutes away. The Candlewood Suites Round Rock Hotel is conveniently located within 3 miles of Round Rock Hospital, and less than 5 miles from the new Round Rock Premium Outlet center. All guest rooms in the hotel feature full kitchens and one queen size bed. The Candlewood Suites Round Rock hotel offers complimentary laundry facilities, a full fitness center, business desk in the lobby with Internet and both wired and wireless high speed Internet connections in guest rooms. The Candlewood Suites Round Rock hotel is pet friendly. A non-refundable pet fee of $75 to $150 is required along with a signed pet agreement at check-in. Documentation specifying that all vaccinations are up to date must be available. Call hotel for a copy of the full pet policy.The maximum number of guests (including children) allowed per room is 2 in a room with one bed or 4 in a room with 1 queen and a sofa sleeper. ... more   less 

Additional Information about Candlewood Suites Austin-Round Rock

Address: 521 South IH35, Round Rock, TX 78664
Location: United States > Texas > Round Rock
Price Range: $91 - $127 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Candlewood Suites Austin-Round Rock 2*
Number of rooms: 98
Reservation Options:
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Also Known As:
Candlewood Suites Round Rock Hotel Round Rock
Candlewood Round Rock
Round Rock Candlewood Suites
Hotel Style:
#3 Romantic Hotel in Round Rock
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