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Hilton Garden Inn Austin/Round Rock

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Hilton Garden Inn Austin\/Round Rock
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355 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Austin/Round Rock
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Showing 350: English reviews
Victoria, Texas
1 review
1 of 5 stars Reviewed April 8, 2016

Horrible bed & room condition. Booking was not to our specifications!!! The bed had a HUGE sunken hole in the middle so my husband & I were awake the whole night. The air conditioner didn't work so it was hot the entire night. WORST NIGHT EVER & we travel ever weekend!!!!!

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank chriswH4255BL
Brandon C, General Manager at Hilton Garden Inn Austin/Round Rock, responded to this review

We value your comments and we appreciate you taking the time to share your thoughts. I completely agree with you that these are issues that are not up to our standards. Comments from our guests are vitally important in helping us achieve our mission of being your first choice when traveling and enable us to continue to improve. I will... More 

San Antonio, Texas
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed April 5, 2016

Had a pleasant stay, the hotel staff are outstanding! Super friendly & helpful; we were able to check-in about an hour early which helped us tremendously. The interaction with every staff member was great. The room was clean and comfortable although queen beds would be a plus in the 2 bed rooms. Lots of noise, we were several rooms from... More 

Helpful?
Thank Kim S
Juan M, Manager at Hilton Garden Inn Austin/Round Rock, responded to this review

Thank you for recognizing the great level of service provided by our staff, we take great pride in our associates. We hope your travels bring you back into the area and that you will choose to stay with us again. If I can be of further assistance please contact me. More 

Flower Mound, Texas
2 reviews
5 of 5 stars Reviewed April 3, 2016

Very clean and comfortable room. The staff was amazing! So friendly and helpful. I will stay here again! To those with perfume allergies, the room was fragrance free. This is also a very quiet hotel and I slept very soundly.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank cynthiaw210
Juan M, Manager at Hilton Garden Inn Austin/Round Rock, responded to this review

We appreciate the glowing comments you gave our hotel on your recent visit. Thank you for choosing to stay with us during your travels, there are many choices in the area and we appreciate your business. If I can be of any assistance on a future trip please contact me directly. More 

Midland, Texas
1 review
4 of 5 stars Reviewed April 1, 2016

Excellent location. Proximity to shopping and good eats. Staff excellent and in all a good value. Will stay here again. You won't be disappointed. IKEA nearby a plus. Round Rick donuts two exits away.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Mike H
Brandon C, General Manager at Hilton Garden Inn Austin/Round Rock, responded to this review

Dear Mike H, Thank you for submitting your review of Hilton Garden Inn Austin-Round Rock. Thank you for your comments about the staff and location. We are pleased to be able to serve you. I hope you will be back soon to experience more great hospitality. Brandon C General Manager More 

San Antonio, Texas
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed March 31, 2016

As the title of the review says, this is a very nice hotel. The only drawback is the beds, which are supposedly adjustable, but in reality offer nothing in the way of support. Unfortunately, when choosing a place to sleep, the bed is a critical item, and it's because of this and this alone that I am giving the place... More 

Helpful?
Thank D R
Brandon C, General Manager at Hilton Garden Inn Austin/Round Rock, responded to this review

Dear DR Thank you for your honest review of your stay at Hilton Garden Inn Austin-Round Rock. I am very glad to hear that your staff interaction was great and I apologize you didn't get the sleep you intended due to your bed not being comfortable. Please reach out to me at the hotel so we can discuss this further.... More 

Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed March 30, 2016 via mobile

The HGI in Round Rock was outstanding. I spent 3 nights here on business and it exceeded my expectations. The staff was very friendly and accommodating. The hotel was clean and quiet. The room decor was exactly like in the pictures and it was clean and well maintained. All in all, this was a great hotel stay and I will... More 

Helpful?
Thank Spdk9taz
Brandon C, General Manager at Hilton Garden Inn Austin/Round Rock, responded to this review

Thank you for recognizing the great level of service provided by our staff at Hilton Garden Inn Austin Round Rock, we take great pride in our guests, and work diligently to make sure every stay is enjoyable. We hope your travels bring you back into the area and that you will choose to stay with us again. More 

San Antonio, Texas
1 review
2 of 5 stars Reviewed March 28, 2016

We had a terrible mattress in our room. Definitely not up to the usual Hilton standards. The manager apologized but did nothing to compensate us - like a reduced rate or at least a free breakfast. Will be wary of staying at this particular location again.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Steve S
Brandon C, General Manager at Hilton Garden Inn Austin/Round Rock, responded to this review

Thank you for taking the time to provide feedback regarding your stay. We want our guests to have the best stay possible with every visit. I am sorry that was not the case during your recent stay. I apologize for the frustration you experienced and that your stay did not meet your expectations. I extend my apologies and hope you... More 

Phoenix, Arizona
1 review
5 of 5 stars Reviewed March 28, 2016

I was very pleased with this hotel. The room was excellent, the food was good, and the staff outstanding. I would stay there again. My brother, who was staying at a different hotel, wished he had made his reservation here, too. Very impressive.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Shirley L
Brandon C, General Manager at Hilton Garden Inn Austin/Round Rock, responded to this review

Thank you for recognizing the great level of service provided by our staff, we take great pride in our associates. We hope your travels bring you back into the area and that you will choose to stay with us again. If I can be of further assistance please contact me. More 

Sarasota, Florida
1 review
5 of 5 stars Reviewed March 25, 2016

We travelled to the Hilton Garden Inn in Round Rock, TX. We went there for my Sister In Law's wedding. This hotel accommodated us with 15 rooms and over 40 guests from all over the US and Europe for 3 days. From the moment we checked in the staff was professional, courteous, and refreshingly friendly. The hotel itself had some... More 

Helpful?
Thank Jeff H
Brandon C, General Manager at Hilton Garden Inn Austin/Round Rock, responded to this review

Thank you for your glowing review of our staff during our stay at the Hilton Garden Inn Austin Round Rock. We are so pleased to be able to serve you, and count it an honor. It truly is our pleasure! I enjoyed your group and I hope if you have any other weddings in the family you will use us... More 

Las Cruces, New Mexico
Level Contributor
7 reviews
6 hotel reviews
4 of 5 stars Reviewed March 25, 2016

It would get a five except the location isn't great. Is actually hard to see and find when approaching from the north. It's front entrance is obscured by two major restaurants. A major but lightly used NS roadway runs behind the property that makes ingress and egress easier once you know that road exist.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Giamarie0209
Brandon C, General Manager at Hilton Garden Inn Austin/Round Rock, responded to this review

We appreciate you taking time to post a review on Trip Advisor for your stay at the Hilton Garden Inn Austin Round Rock. I hope you join us again soon. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Restaurant
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
Our Hilton Garden Inn Austin/Round Rock hotel is stylish and sophisticated, offering you easy access to the Round Rock shopping outlets. We offer complimentary WiFi and cooked to order breakfast to help you feel right at home. ... more   less 

Additional Information about Hilton Garden Inn Austin/Round Rock

Address: 2310 N Interstate 35, Round Rock, TX 78681-2012
Location: United States > Texas > Round Rock
Price Range: $101 - $184 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Austin/Round Rock 3*
Number of rooms: 122
Reservation Options:
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Also Known As:
Hilton Garden Inn Austin/Round Rock Hotel Round Rock
Hilton Round Rock
Round Rock Hilton
Hotel Style:
#9 Family Hotel in Round Rock
#10 Business Hotel in Round Rock
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