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Hilton Garden Inn Austin/Round Rock

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Hilton Garden Inn Austin\/Round Rock
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379 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Austin/Round Rock
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Showing 373: English reviews
Magnolia, TX, United States
Reviewed June 2, 2016

The General Manager and Staff were super helpful. They located a lost article we had left in the room, contacted us, and offered to ship it to us. What would have been a ruined vacation turned into a wonderful experience. Awesome customer service!

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Helpful?
Thank Ted M P
Brandon C, General Manager at Hilton Garden Inn Austin/Round Rock, responded to this review

Thank you for your review of Hilton Garden Inn Austin Round Rock. We are pleased that you were happy with the service we provided, we tell our team "WE are service" We are dedicated to providing service beyond your expectations! Thank you for allowing us the opportunity to serve you! Brandon C. General Manager

AZ
Reviewed May 30, 2016

OK, it says everywhere check-in is 3PM; we understood that, and found a restaurant and then walked to a store to use up the time as we arrived at noon. But it was obvious that the casual visitor is not a priority, as the baseball team arriving early and a school group arriving at 2:30 were all accommodated quickly, and...

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Helpful?
Thank Edna1111
Brandon C, General Manager at Hilton Garden Inn Austin/Round Rock, responded to this review

We want our guests to have the best possible visit on each stay; everything should meet or exceed your expectations. I am happy to hear you had some good experiences but sad to hear there were also areas of concern. We will work on improving the areas of concern and we hope you will give us another chance if your...

San Antonio, United States
Reviewed May 30, 2016

I stay here quite often, and enjoy the hotel, outdoor sitting areas, and great staff. As a road warrior I spend 300+ nights on the road, and this is one of my favorite hotels. Always a wonderful check in experience, I usually work late into the night and they graciously give me a late check out. Breakfast service is also...

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Helpful?
Thank Joseph T
Brandon C, General Manager at Hilton Garden Inn Austin/Round Rock, responded to this review

Thank you for sharing your positive views regarding your stay at Hilton Garden Inn Austin Round Rock, we are pleased to hear everything went great during your visit. I will share your comments with my team so we can continue to provide a high level of satisfaction for our guests. We hope to have you as our guest again in...

Carthage, Texas
Reviewed May 25, 2016

We really enjoyed our 4 day stay! The breakfast is awesome! $10 for adults and children eat free-definitely worth it for us! Heather was our waitress for several days & she took great care of us-even remembering our orders and drinks! Our room was cleaned very well by Betty-she helped us try to find my daughter's goggles when we lost...

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Helpful?
Thank MP6TX
Brandon C, General Manager at Hilton Garden Inn Austin/Round Rock, responded to this review

Thank you for your comments regarding your stay at Hilton Garden Inn Austin Round Rock. Our team is excited to serve you and hope you will return soon!

Houston, United States
Reviewed May 21, 2016

We needed a place to stay to move our daughter out of college dorm and Austin was booked. This location was easy to access. We ended up arriving later than planned. The front desk was very friendly, had our room ready, check in was fast. The room was refreshing and the rate was very affordable. We didn't have a chance...

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Helpful?
Thank Martin H
Brandon C, General Manager at Hilton Garden Inn Austin/Round Rock, responded to this review

We appreciate the glowing comments you gave the Hilton Garden Inn Austin Round Rock on your recent visit. Thank you for choosing to stay with us during your travels, there are many choices in the area and we appreciate your business. If I can be of any assistance on a future trip please contact me directly.

Philadelphia, Pennsylvania
Reviewed May 20, 2016

The staff is very good, but the hotel needs some updating / work. My A/C was very loud when it ran, the pillows were very hard, and the bed cover was pretty much just threads. That said, my room was clean when I arrived. I think the staff is definitely the best part of this hotel .

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Helpful?
Thank Dwaine S
Brandon C, General Manager at Hilton Garden Inn Austin/Round Rock, responded to this review

Thank you for your comments. We value your comments that will help us improve our quality and stay experience of our guests. All of your concerns will be addressed in the appropriate manner. Thanks for your feedback about our staff, our entire staff enjoys serving our guests with passion. Thank you.

Mt Pleasant, United States
Reviewed May 19, 2016

Enjoyed my stay at the Hilton Garden Inn. Everybody I encountered was very friendly, very helpful, if needed. The location is great. I will stay at the Hilton Garden Inn when in the area again, The room was clean, beds soft.

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Helpful?
Thank Linda T
Brandon C, General Manager at Hilton Garden Inn Austin/Round Rock, responded to this review

Thank you for your comments concerning your stay at Hilton Garden Inn Austin Round Rock. I will share your comments with our team, this will make their day. Thank you so much for your review. I hope to see you again soon.

Reviewed May 16, 2016

Hotel needs updating. Bed's are terrible as you just sink into them, no firmness whatsoever. Hotel carpet was not the cleanest in the hallways. Appears to be behind in keeping up with current standards. Hotel staff were very friendly.

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Helpful?
Thank Katrina O
Brandon C, General Manager at Hilton Garden Inn Austin/Round Rock, responded to this review

I am very sorry to hear that your stay was not up to your expectations. We are planning a full rooms renovation later this year that will address all of these issues you have mentioned. We are dedicated to providing our guests the best service and accomodations in our area and I hope you will return to see the amazing...

Round Rock, United States
Reviewed May 14, 2016

In town for grandson's graduation from college and have stayed here before. Staff is helpful and friendly staff the room is clean, comfortable and nicely appointed. The hotel is convenient to all locations in Round Rock and it is located for easy on and off the interstate giving access to areas beyond Round Rock. Great breakfasts - continental or made...

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Helpful?
Thank Cecilia V
Brandon C, General Manager at Hilton Garden Inn Austin/Round Rock, responded to this review

Thank you for sharing your positive views regarding your stay at Hilton Garden Inn Austin Round Rock, we are pleased to hear everything went great during your visit. I will share your comments with my team so we can continue to provide a high level of satisfaction for our guests. We hope to have you as our guest again in...

River Falls, Wisconsin
Reviewed May 11, 2016

We were in the area with several other family members for a wedding. The hotel was great! It was clean and updated. The staff were there to help with all of our needs. We had approximately twenty in our group and we were all satisfied with our stay.

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Helpful?
Thank 543reneeh
Brandon C, General Manager at Hilton Garden Inn Austin/Round Rock, responded to this review

Thank you for your positive comments concerning your stay at Hilton Garden Inn Austin Round Rock. Our entire staff enjoyed your group and hope you will return when you have any more group functions that require hotel stays. Thanks.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Restaurant
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
Our Hilton Garden Inn Austin/Round Rock hotel is stylish and sophisticated, offering you easy access to the Round Rock shopping outlets. We offer complimentary WiFi and cooked to order breakfast to help you feel right at home. ... more   less 

Additional Information about Hilton Garden Inn Austin/Round Rock

Address: 2310 N Interstate 35, Round Rock, TX 78681-2012
Location: United States > Texas > Round Rock
Price Range: $95 - $152 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Austin/Round Rock 3*
Number of rooms: 122
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Expedia, Odigeo, Priceline, Travelocity, Hotels.com and Booking.com so you can book your Hilton Garden Inn Austin/Round Rock reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Austin/Round Rock Hotel Round Rock
Hilton Round Rock
Round Rock Hilton
Hotel Style:
#9 Family Hotel in Round Rock
#10 Business Hotel in Round Rock
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Questions & Answers

Here's what travelers have asked, with answers from Hilton Garden Inn Austin/Round Rock staff and other travelers.
2 questions
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Questions? Get answers from Hilton Garden Inn Austin/Round Rock staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Do pick a room facing the highway. Can be very loud.”
 of 5 bubbles anthonyp388, 4 weeks ago | Read review
“Great access to I-35”
 of 5 bubbles EdPriceCharlotte, Jun 25, 2016 | Read review
“We were placed on third level away from school kids.”
 of 5 bubbles Edna1111, May 30, 2016 | Read review
“Choose as far from elevator as possible.”
 of 5 bubbles kimsJ7928DB, Apr 5, 2016 | Read review
“See if you can take a nap on the bed before you commit.”
 of 5 bubbles dr334, Mar 31, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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