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Extended Stay America - Austin - Round Rock - North

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Extended Stay America - Austin - Round Rock - North
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84 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Austin - Round Rock - North
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Showing 83: English reviews
Milwaukee, Wisconsin
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed December 12, 2013

First of all the bathroom had a terrible smell to it, shower was dirty, refused to use bathroom or shower dirty, filthy, and smell was to impossible had to keep bathroom door closed the entire time was gone everyday instead of enjoying my room, I paid for it so I had to come sleep there, otherwise I wouldn't of even... More 

Helpful?
Thank 432tommyj432
Manager_11525, General Manager at Extended Stay America - Austin - Round Rock - North, responded to this review

Thank you for the feedback about your stay at our hotel. We strive to provide guests with all the comforts of home, so I am disappointed to hear that the bathroom in your room was not in line with our company's high standards. Please know, we are taking your comments very seriously and have deep cleaned your room. As well,... More 

Dallas, TX
Level Contributor
61 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
1 of 5 stars Reviewed November 17, 2013

Had a Saturday business meeting, so decided to try a less expensive hotel since other Austin area hotels jacked up rates due to a car race and UT football game. It was a mistake. First, the rooms are just nasty. The floors/bathroom walls had dirt, grime, and other things that you just don't want to know about. The carpet had... More 

Helpful?
Thank TheRock70
Manager_11525, General Manager at Extended Stay America - Austin - Round Rock - North, responded to this review

Your review for our hotel was recently brought to my attention. I am very sorry that our hotel did not meet your expectations. In response, I am working with our housekeeping staff to deep clean your room and improve our cleaning procedures overall moving forward. As well, our maintenance staff is working to repair items in your room as needed.... More 

Travelers are raving about these Round Rock hotels

Muncie, In
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed November 17, 2013

I am really surprised by all the negative reviews. I stayed in July 2013 for 9 nights. The room was clean, sufficient and financially fit my needs. The staff were helpful and welcomed my dog as part of my family. It is an Extended Stay property so I expected to see extended staying guests, not overnight guests (although I am... More 

Helpful?
1 Thank sibesrul
Manager_11525, General Manager at Extended Stay America - Austin - Round Rock - North, responded to this review

It is so rewarding to read that you had a wonderful stay with us. Thank you for your comments. It's great to hear that you enjoyed all of the amenities our hotel had to offer as well as our staff's excellent service. We truly look forward to your next visit and offering you the same level of service. More 

1 review
2 of 5 stars Reviewed November 1, 2013 via mobile

Desk was nice but when i told one at the front desk i was getting eatin by fleas she said she has to come to the room to see them like they would come when called thank you sharon for believing me and switching rooms for us its 244 a month thats the only reason we stayed for the short... More 

Helpful?
Thank Jewels W
Manager_11525, General Manager at Extended Stay America - Austin - Round Rock - North, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please know that we are sincerely sorry that there was a pest problem in your room. Your comments were reviewed by the staff, and we will review procedures to make sure your experience is not repeated. We are also inspecting the rooms for any... More 

Austin, Texas
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed September 25, 2013

Look for another place to stay! We checked in and checked out on the same night due to the quaility of this location. Room is DIRTY. Only has shower no bath tub and small dorm room like fridge instead of the full fridge/freezer that is advertised. Was not a place we felt safe staying with 2 small children while our... More 

Helpful?
Thank Kristin512
Manager_11525, General Manager at Extended Stay America - Austin - Round Rock - North, responded to this review

Kristin - Your review for our hotel was recently brought to my attention. I am so disappointed that your room wasn't cleaned properly and that the kitchen did not meet your expectations. Please accept my apology. Your comments were reviewed by the staff, and we will be conducting daily room checks to make sure your experience is not repeated. I... More 

Austin
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed August 30, 2013

I'm in the middle of a month-plus stay while my wife sells our house back in Caribou and we buy a new one in Pflugerville. The customer service has been quite good, and the facilities are decent. The rooms? Well, let's face it, a lot of people who stay in these type of hotels tend to beat the crap out... More 

Helpful?
1 Thank Mike_Loux
Manager_11525, Manager at Extended Stay America - Austin - Round Rock - North, responded to this review

I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that the cleanliness was not up to your, nor our, standards. I discussed your comments with the team, and we are committed to having the highest standard possible... More 

Leesburg, Florida
Level Contributor
112 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed August 9, 2013

When I arrived they were very prompt and had my reservation and room ready . First room was missing a tv. So went back to the front desk and got another room , it had a tv and very dirty carport. I decided I could just wear my shoes, and not move again. They have a nice coffee set up... More 

Helpful?
1 Thank Shelby S
Manager_11525, General Manager at Extended Stay America - Austin - Round Rock - North, responded to this review

Thank you for taking the time to write a review of your stay. I am glad that you liked our hotel's location and that your check-in went so smoothly. Please accept my apologies that your first room did not have a television; however, I am glad that our staff was able to move your room and provide you with better... More 

Olathe, Kansas
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed July 30, 2013

Nothing special here. Smaller than average room. Queen size bed was really a full size. Had to get a smoking room since they were out of non-smoking. I used the Febreze so it was tolerable. Sharon at the front desk was nice and helpful. I wouldn't recommend this motel for a single night stay. But it was cheap and quick.

Helpful?
Thank Kyle H
Manager_11525, General Manager at Extended Stay America - Austin - Round Rock - North, responded to this review

Kyle - Thank you for the feedback about your stay at our hotel. Please accept our most sincere apologies for being placed into a smoking room. To uphold our company's high standards, we will review our policies to ensure this doesn't happen again moving forward. Still, I am glad that you found our staff to be friendly and helpful, especially... More 

1 review
1 of 5 stars Reviewed July 28, 2013

Mini everything. Crazy loud especially after midnight. Staff did nothing to fix the problems. I guess if it was just you and you could sleep in because you didn't have anything to do the next day the. Go for it. I don't know how they expect anyone to stay for an extended period of time with a mini fridge. We... More 

Helpful?
Thank jandj0422
Manager_11525, General Manager at Extended Stay America - Austin - Round Rock - North, responded to this review

Thank you for providing us with details about your stay. I sincerely apologize that you and your family were disturbed by noise from other guests throughout the evening hours. Your comments were reviewed by the staff, and we have put together an action plan to combat this issue to make sure your experience is not repeated. Thank you very much... More 

Jacksonville, Florida
Level Contributor
30 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
2 of 5 stars Reviewed July 27, 2013 via mobile

I booked a room here for a quick stay to meet up with family for dinner. I got to the hotel and nobody was at the front desk. I called the main number, nothing. I finally got a hold of someone at the headquarters and said somebody would be on their way. My family showed up. I have been traveling... More 

Helpful?
Thank cic06
Manager_11525, General Manager at Extended Stay America - Austin - Round Rock - North, responded to this review

The feedback provided in your review is much appreciated. Please accept our most sincere apologies that you had to wait for one of our staff members to assist you with check-in because they were not present at the front desk upon arrival. As this hotel’s manager, I can assure you that I have spoken with the entire team and reminded... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Austin - Round Rock - North

Address: 555 S. I-35, City Centre Business Park, Round Rock, TX 78664
Location: United States > Texas > Round Rock
Price Range: $66 - $113 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Austin - Round Rock - North 2.5*
Number of rooms: 138
Reservation Options:
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Also Known As:
Extended Stayamerica Round Rock, Tx Hotel Round Rock
Extended Stay Round Rock
Round Rock Extended Stay
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