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Extended Stay America - Austin - Round Rock - North

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Extended Stay America - Austin - Round Rock - North
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83 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Austin - Round Rock - North
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Showing 82: English reviews
Frisco, Texas
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed September 2, 2014

First time at this hotel. I'm usually pretty easy to please and don't write negative reviews... but.... in the best interest of future patrons.. I just have to send this out. Here's my laundry list: Had me slotted for a smoking room when my paperwork clearly stated non-smoking. Front desk attendant stated hotel had been over booked and that they... More 

Helpful?
4 Thank Carolyn N
Round Rock, Texas
Level Contributor
39 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
1 of 5 stars Reviewed August 29, 2014

I stayed there with my husband for a week and we did NOT like it! The staff was very friendly and always helpful but the rooms were horrible. The carpet was dirty, the windows were broken, the oven did not work right. The bathroom was dark and small and I didn't shower without shoes. The bed was small and I... More 

Helpful?
3 Thank Lady2407
Round Rock, Texas, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed August 19, 2014

Do not stay in this hotel because every time I enter that lobby smells like mold for some odd reason. Sometimes you will see sketch people, which make you not want to be near them. They do have excellent customer service. Sometimes house cleaning won't clean your room, where I had to go up front and demand to clean my... More 

Helpful?
1 Thank Joe D
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed August 14, 2014 via mobile

I've never written a review but this hotel was so dirty and gross so I felt compelled. We wore shoes at all times because the carpet was so gross and then our shoes stuck to the carpet. The bedding was just gross. We had to buy our own sheets (we would've left but we had already paid) because the bedding... More 

Helpful?
Thank spursfan421
Austin
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed August 4, 2014

I never write reviews but I had to for this hotel. My fiancé and I stayed here for a night. While the staff is very friendly the hotel itself was dirty. The elevator was disgusting. The hallway outside of the elevator was worse. Getting into your room took multiple tries with the key. It was awful. I was ready to... More 

Helpful?
1 Thank Yesitslibra
Manager_11525, General Manager at Extended Stay America - Austin - Round Rock - North, responded to this review

Your review for our hotel was recently brought to my attention. It upsets me to read that you experienced cleanliness issues at our hotel. I am sorry for your experience. In direct response to your feedback, I will be meeting with my housekeeping staff to review cleanliness standards and procedures to ensure that your experience is not repeated. Thank you... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed June 14, 2014 via mobile

Ok, it's Texas. Bugs are in Tx. The first room had most of them, writhing in death. Couldn't enter. The next room... shower , no hair dryer. Holes in the carpet. One set of towels. Rememer Motel 6 back in the day before they refitted their assets? A bit worse here for $79 a night for 2 nites. Ther did... More 

Helpful?
Thank PHILIP P
Houston, Texas
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed May 27, 2014 via mobile

The room was dirty. The bathroom was dirty and the walls had stains with smeared dead bugs. The kitchenette was not clean and the chair looked like the dog had been chewing on it. The room always smelled stuffy and stale. $71 a night was way to high but with it being holiday weekend everywhere was booked. I stayed at... More 

Helpful?
Thank elli32
Fort Worth, Texas
2 reviews
1 of 5 stars Reviewed May 14, 2014

Booked this room through Priceline. The floors were grimey, everything is outdated, the mattress felt like a cardboard box, the lamps and light in the closet didn't work. I genuinely felt the room was not 'clean'. There was no comfort here.

Helpful?
Thank TheYellaHamma
College Station, Texas
1 review
1 of 5 stars Reviewed May 4, 2014

When we got there a guest of the hotel was arguing over why her deposit had not been returned to her bank yet. I was unaware there would be a deposit held, it was not indicated prior to check in. The police showed up and began to search the hotel for marijuana which the entire building smelled of. Upon entering... More 

Helpful?
Thank lefitz
1 review
1 of 5 stars Reviewed May 3, 2014 via mobile

Let me first say that despite all the bad about this hotel, the staff is amazing!!! They did everything they could to accommodate us, but there was no way they could make up for it. I booked through Orbiz. When I walked in I smelled the urine and smoke. I still decided to give it a chance for one night.... More 

Helpful?
Thank Chole A
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Extended Stay America - Austin - Round Rock - South
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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Self-Serve Laundry
  • Free Parking

Additional Information about Extended Stay America - Austin - Round Rock - North

Address: 555 S. I-35, City Centre Business Park, Round Rock, TX 78664
Location: United States > Texas > Round Rock
Price Range: $67 - $97 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Austin - Round Rock - North 2.5*
Number of rooms: 138
Reservation Options:
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Also Known As:
Extended Stayamerica Round Rock, Tx Hotel Round Rock
Extended Stay Round Rock
Round Rock Extended Stay
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