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I don't understand all the negative reviews...I've been here two weeks now and intend on being here much longer. The hallways do not stink, the place is not disgusting. I like it here! Its very quiet and you cannot hear neighboring rooms. The weekly rate...More
Thank A TripAdvisor Member
Response from 00esa, Manager at Extended Stay America - Austin - Round Rock - NorthResponded 3 weeks ago
It was a pleasure having you as our guest at Extended Stay America. We believe a well-equipped room along with the amazing service and facilities sets the tone for a wonderful visit, and we are thoroughly excited to know this was your experience. Your recommendation...More
With their current state I wonder how are they even allowed to operate. Stinking room, holes in bedsheets, no cups, plates or silver, rude service. We left as soon as we could find another place. And they charge almost same as Marriott's TownPlace Suites which...More
Thank A TripAdvisor Member
Response from 00esa, General Manager at Extended Stay America - Austin - Round Rock - NorthResponded September 15, 2017
Thank you for your review and for choosing to stay at our hotel. We certainly apologize for the issues you encountered which led to a disappointing stay. We have shared your feedback with the management team so adjustments can be made immediately. We hope you...More
Terrible downgrades by the ESA corporate office (and I do NOT blame the hotel staff for this). This is in NO WAY an extended stay hotel. And I know what I'm talking about. I've probably stayed at 10 different ESA's - and this is by...More
Response from 00esa, General Manager at Extended Stay America - Austin - Round Rock - NorthResponded August 15, 2017
Thank you for your loyalty towards our brand and for your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. Please be assured that we are taking steps...More
This place is absolutely disgusting. First and foremost my children and I got in super late, the lady at the front desk was extremely rude. I asked if there was a luggage trolley, she said "No, it's broke" and walked away. The entrance to the...More
Thank Caroline H
Response from 00esa, General Manager at Extended Stay America - Austin - Round Rock - NorthResponded August 14, 2017
Caroline, we certainly apologize for the issues you encountered which led to a disappointing stay as it is never our intention to lose focus on providing you with the hospitality you deserve. We will be sure to share your feedback with the entire team and...More
Fighting in the hallway. People drinking in the parking lot. Apathetic staff. Maybe because this property is cheaper than the other hotels in this chain, maybe. I know the local police are here a lot running off dead beats or breaking up fights. Not a...More
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Response from 00esa, Manager at Extended Stay America - Austin - Round Rock - NorthResponded 1 week ago
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. Please be assured we will take the necessary actions to ensure this is properly addressed.
$62 - $130 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Number of rooms
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Also Known As
Extended Stayamerica Round Rock, Tx Hotel Round Rock ,