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BEST WESTERN PLUS Rockwall Inn & Suites

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BEST WESTERN PLUS Rockwall Inn & Suites
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260 Reviews from our TripAdvisor Community

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Showing 259: English reviews
Mangham, Louisiana
Level Contributor
8 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 weeks ago

Recently stayed here for an overnight business trip. Got in about 1am. Waited at the front desk for about 5-10 minutes before somebody came out to check me in. Was left wondering if I was going to be able to check in even though I'd already paid before I arrived. Rooms are clean enough but old. A/c works good but... More 

Helpful?
Thank ckgonow
Himmat C, General Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review

I am sorry to hear your stay did not meet your expectations. Our night auditors tend to many tasks during their shift. I am sure he was tending to the needs of another guest and got back to you as quickly as possible. We would have gladly provided you with extra blankets and pillows or even moved you to a... More 

Seattle, Washington
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed August 7, 2016

Good location right off of I-30, located near every imaginable fast food chain. Several close by several good local restaurants. Many retail businesses close by. Hotel was nothing special but great staff at reception and Paula in the dining area is wonderful. Cleaning staff makes two visits to rooms, once to clean rooms and another to bring towels, should be... More 

Helpful?
Thank Ewamoon
Himmat C, General Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review

Thank you for the review. Our staff strives for each guest to have an excellent experience here at the Best Western Plus Rockwall Inn and Suites. I will consult with the house keeping staff about making two trips to the room. We want to disturb you as little as possible. I am surprised about your issue with the pool and... More 

Shreveport, Louisiana
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed July 30, 2016 via mobile

Had an awesome night sleep. Can't wait to come back. I really enjoyed the pool and spa, but, there was a great deal of foam in hot tub. The beds where extremely comfortable, so comfortable I snored. So said my son.

Helpful?
Thank Vicky H
Himmat C, General Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review

I am so glad you had an awesome stay! Our indoor pool and hottub are very popular. We do our best to stay on top of the foam in the hottub. If it is a problem during your next stay just tell the front desk agent. We will gladly take care of it. Tell your son to bring ear plugs... More 

2 reviews
5 of 5 stars Reviewed July 24, 2016

Although this is not the nicest hotel property in the area, it is clean, and has just the right amenities. What sets this hotel apart from any hotel anywhere (not just nearby) are the people who work at the property. Cherie, the manager, is outstanding and makes sure every guest's needs are met. Fernando, who works at the front desk,... More 

Review collected in partnership with Best Western

Helpful?
Thank FairviewFoodie1
Himmat C, General Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review

Wow! What a wonderful review. Thank you so much for sharing your experience. It is gratifying to hear that our determination for excellent customer care does not go unnoticed. Our return guests mean the world to us. Can't wait to see you again. More 

Liberty Lake, United States
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 14, 2016

We had a great experience at this hotel in every sense of the word. It is convenient to everything, dining, shopping and recreation. I cannot say enough about the staff, they are an extraordinary crew who obviously care about the guests and love their jobs.

Review collected in partnership with Best Western

Helpful?
Thank Milford L
Himmat C, General Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review

I am so glad you had a great stay. My staff takes great pride in giving each guest an excellent experience. We look forard to seeing you again. More 

Pima, Arizona, United States
1 review
5 of 5 stars Reviewed July 4, 2016

This was one of the most pleasant stays at a hotel I have had in a long time - the rooms were clean - the price was excellent - and most important the hotel management and staff were the best attendants I have come across in a long time - better than some 5 star hotels in the Dallas -... More 

Review collected in partnership with Best Western

Helpful?
Thank Fernando C
Himmat C, General Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review

Thank you for your kind review. We know you have other choices. People want to be treated with kindness and respect. We do our best to provide that. We look forward to seeing you again! More 

Union Grove, Wisconsin
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 27, 2016 via mobile

We stayed in a 3rd floor king suite. It was a bit noisy on the balcony, but not the hotels fault. The room was very clean, and the staff was friendly. We arrived a bit early and they hurried to get our room done to accommodate us. This area has lots of restaurants and shops so therefore was a bit... More 

Helpful?
Thank Scott P
bwrockwall, Front Office Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review

Thank you for your review. The goal of our clean rooms and excellent customer care is to bring back our guests again and again. We look forward to seeing you again. More 

austin, tx
Level Contributor
3 reviews
5 of 5 stars Reviewed June 22, 2016

Comfortable, great value, clean room, and the in-house breakfast area is the best - clean, freshly prepared food items, great service. The front staff is very accommodating. Internet is a little slow, but is still usable.

Helpful?
Thank yellowrose59
bwrockwall, Front Office Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review

Thank you for your review. We do our best to make sure our breakfast menu and service is top notch. It is great to hear you enjoyed it. More 

Kilgore, United States
1 review
4 of 5 stars Reviewed June 16, 2016

it was a comfortable hotel room. I slept well. Breakfast was good, and the lady overseeing it was very pleasant. The battery was dead on my remote but the front desk man had it changed it out in 5 min. or less. It was a small issue that was handled with the importance of a big issue.

Review collected in partnership with Best Western

Helpful?
Thank James B
bwrockwall, Front Office Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review

Thank you for your review. I'm glad our front desk staff was able to help with your issues. More 

Fairfield Bay
Level Contributor
59 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed June 11, 2016

For anyone having business or a visit in Rockwall, this location is pretty perfect. Site was clean, breakfast was as expected for this level of establishment, beds were comfy and staff was great. There is however, a big BUT. The air conditioning unit is incredibly loud and unless you want to roast by turning it off expect to hear it... More 

Helpful?
Thank par521
bwrockwall, Front Office Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review

I'm sorry to hear your AC was making a loud noise. If you had brought this to the attention of my front desk staff we would have gladly taken care of it. I hope you give us another opportunity to provide you with an excellent stay. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Awarded Certificate of Excellence for 4-years in a row 2012 to 2105. Welcome to "100% Non Smoking" Best Western Plus is Ideally located off I-30, Close to Beautiful Lake Ray Hubbard, City Center, Rockwall Industrial Technology Park. Major Restaurant, Lounge and Shopping within close proximity. All guest rooms are spacious and tastefully decorated, each of our standard rooms are equipped with 40" LCD TV, Exec Desk/Chair, Coffee Maker, Iron/Board, Hair Dryer & Micro/Fridge. Our Mini Suites are with 42" LCD and a Sleeper sofa. Every morning starts with FREE HOT Breakfast, other amenities are Business Center, Indoor Pool/ Spa, Fitness Center & 1050Sq ft Meeting room. We are just 18 miles East of Dallas, Downtown and 43 Miles from DFW Airport. ... more   less 

Additional Information about BEST WESTERN PLUS Rockwall Inn & Suites

Address: 996 E Interstate 30, Rockwall, TX 75087-4823
Location: United States > Texas > Rockwall
Price Range: $104 - $145 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Rockwall Inn & Suites 2.5*
Number of rooms: 60
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Also Known As:
Best Western Plus Rockwall Inn And Suites
Best Western Plus Rockwall Hotel Rockwall
Holiday Inn Rockwall
Rockwall Holiday Inn
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