I like how easy it was to check in and check out. The room and sheets where clean. The stuff was helpful and quick when we needed extra towels. I also like that there is a EV charger as a EV owner this makes it so convenient.
Cleanliness is what concerns us the most, ant this hotel is perfectly clean. We did some extra sanitizing of the frequently touched surfaces ourselves and found no traces of dust whatsoever. Kind and friendly people at the front desk, ready to help and promptly answer your request. And the man serving the breakfast in the morning is amazing, quick and happy to serve you, with a cheerful smile and a friendly chat. We are also thankful for the fast Tesla charger on the parking lot, very much appreciated. For a long time Rockport-Fulton was a favorite place, now we have a favorite hotel. Will be back soon!
We visit Rockport quite frequently and decided to book this hotel because it was a better deal than the other hotels we usually stay at. I had high expectations going in due to this being the newest hotel in town, but I was very disappointed in our stay. To start with the positives, the facilities were very modern and the decor was nice. The amenities were good for what you pay for. I also enjoyed the integration with the Hilton app (when it worked, which was only about half of the time), especially how you could use your phone to unlock the door and as the TV remote. I don’t think there are any other hotels in town that can do this yet, and it was a cool feature. Unfortunately, the management at this hotel is probably some of the worst I have seen, even when accounting for COVID bumps through the industry. Check in time is 4:00 (which already seemed super late) but the app allowed you to check in as early as the night before and let you go to your room earlier. I checked in at 10:00 and we arrived at 3:30, and I was told at 3:30 that our room would be ready in ten minutes. Lets just say that I was told this many times and we didn’t end up getting your room until 6:00 PM. Management and employees were very rude when I was just trying to ask what was going on since we had dinner reservations and didn’t want to miss them. Breakfast was a total disaster. They only had one guy working, and I could tell he was working hard, but it didn’t cut it. Constantly out of everything and everything was very low quality. I know free hotel breakfast isn’t usually considered to be great food, but I’m not a picky eater and some of this food tasted funky. Some of the design choices in the room also could be improved. I know this is probably corporate’s fault since this is a chain, but this was my first stay in a Hampton, and will probably be my last if this is how they build our new hotels. The rooms are very dark even with all the lights on. The bathroom doors don’t lock and, even fully closed, being a “slider” door, they leave a big gap in between the door frame and the actual door and they don’t fully shut. There’s also no vent or fan in the bathroom. There are tons of USB plugs which is nice, but they are only by one side of the bed. The beds were also extremely uncomfortable and the air conditioner in our room was not working for a majority of the stay. All of the exterior hotel entrance locks were broken so you could only use the front door - not usually a problem, except most of the parking was nowhere near the front door. Ultimately, while this is the newest hotel in town, the management is probably some of the worst hotel management I have ever seen. I would be more sympathetic if the staff were polite despite the poor management, but the staff were also quite rude. With these issues as well as issues with the facilities, we will never stay here again and recommend the La Quinta or Fairfield down the street. A few extra dollars a night is definitely worth it.…
This hotel is fairly new and very clean. The staff were just great people and we just feel in love with the front desk lady named Norma. We are already planning our next trip and will definitely stay at Hampton.
A/C leaked, carpet soaking wet under it. TV screen appeared to have been wiped with a greasy rag. Killed a roach in the bathroom sink. The deadbolt will not secure the room door. All reported to the Desk Clerk. Stayed at the Hampton Inn Alpine, TX the week before. They keep free bottles of water on the front counter for guests. Rockport, TX charges two dollars a bottle. Alpine serves a full breakfast at 6AM, everyday. Rockport serves a full breakfast only on the weekends at 7AM after many guests have checked-out.