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Doubletree by Hilton Dallas / Richardson

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Doubletree by Hilton Dallas \/ Richardson
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671 Reviews from our TripAdvisor Community

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Showing 661: English reviews
United States
Level Contributor
119 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

I stayed here for two nights, on a business trip. My room was clean and available right on schedule, with the usual free wireless. Throughout my stay, the staff were friendly and helpful. And of course the usual warm chocolate chip cookie was right there at check in :)

Helpful?
Thank Deborah F
Wilmington, Delaware
Level Contributor
48 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

On checkin the staff member welcomed me and checked me in but when I asked her to add my rewards number she said she could not add it unless I gave it to her. After I searched my phone for 5min without success I asked if she could try to look it up by my phone number like many have... More 

Helpful?
Thank TravelNo1Fan
1 review
5 of 5 stars Reviewed 1 week ago

Upscale lobby, clean rooms, nice pool area, breakfast good, public areas in particular hallways remained clean and quiet. Had a dead battery and was able to have the engineer help by jumping from his personal car.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Lydia F
Brenda W, Manager at Doubletree by Hilton Dallas / Richardson, responded to this review

Thank you for staying with us and we are happy you enjoyed your stay. We appreciate you providing us with feedback that will be shared with all departments. We hope you will choose to stay with us again in the future. Sincerely, Brenda More 

San Antonio, Texas
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 1 week ago

This is the third time we have stayed at this Doubletree. Generally, we have not had any major complaints with the hotel. However, I specifically booked a King Suite with a sleeper sofa and sitting area for our most recent stay. I checked in via the mobile app and allowed for the default room selection. I assumed this would match... More 

Helpful?
Thank Vestacha
Brenda W, Manager at Doubletree by Hilton Dallas / Richardson, responded to this review

Thank you for stay and I apologize for any inconvenience. As the Suite you were put in is an upgrade I think they thought they were providing an extra amenity. There is no excuse for your calls not being responded to and this will be investigated. I do hope you will give us another opportunity to serve your hotel needs.... More 

Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago

The hotel was well situated near restaurants and was easily accessible from the airport. The staff was friendly, breakfast was great. The rooms were large and spacious. The overall hotel was clean and neat.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Cindy H
Brenda W, Manager at Doubletree by Hilton Dallas / Richardson, responded to this review

Thank you for staying with us. We appreciate your business and your positive feedback. Thank you for letting us know how we are doing. these comments will be shared with each department. Brenda More 

Tyler, Texas
Level Contributor
76 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed 1 week ago

We were not aware that the majority of rooms in this hotel were adjoining rooms. If we had known, we would have asked to be placed in a room that was NOT adjoining another room. There was a convention of some sort going on and the majority of the men were on this floor. We were next door to the... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Diane B
Brenda W, Manager at Doubletree by Hilton Dallas / Richardson, responded to this review

I thank you for staying with us and apologize that you did not get any rest. We have security on to control noise and other issues on the floors. Never hesitate to call the Front Desk and ask for security. Once again I do apologize and am glad the noise stopped once Security addressed it. We hope you will give... More 

Richardson, United States
1 review
1 of 5 stars Reviewed 1 week ago

This is the result of an erroneous bill I received while attempting to resolve a billing error. I received a "how was your stay?" email. My anger level surrounding this hotel is at an all time high and I am considering cancelling my future stays. This is not how to treat a customer. Short synopsis below: 1. Admin booked 9/6-9/0... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Paul W
Brenda W, Manager at Doubletree by Hilton Dallas / Richardson, responded to this review

I am so sorry for your poor experience with the billing. I have copied my General Manager and the Front Desk Manager so they can investigate the situation. I hope you have got it straightened out by now but if not, please contact our new Front Desk Manager. We made some changes last week to address these types of challenges.... More 

Saint Paul, Minnesota
Level Contributor
44 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed at the Doubletree hotel due to its location for a business trip. It has the standard amenities and a good value for what you get. The room itself was large, but the bathroom is tiny. They provide delicious warm cookies when you check in which is a nice touch. In the two days we were there, our room... More 

Helpful?
Thank Jennifer_S2727
Brenda W, Manager at Doubletree by Hilton Dallas / Richardson, responded to this review

Thank you for choosing to stay with us. I apologize for your guest room not being cleaned. I am notifying the Housekeeping Manager so he can look into it. Hilton Honors Diamond Members do get a one hour later check out but when we are sold out the following day and have to get all the rooms ready, sometimes we... More 

Apex, United States
1 review
1 of 5 stars Reviewed 2 weeks ago

Admin booked travel 9/5-9/9. When arrived, asked if I wanted to keep or change credit card information. Requested to change. Without my knowledge, instead of updating existing reservation, created a new reservation. 9/7, received bill for my stay, was not checking out. Unable to get receipt from bar due to system issue. 9/8, attempted to use room key at 5:30pm,... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Karen W
Brenda W, Manager at Doubletree by Hilton Dallas / Richardson, responded to this review

I apologize for the poor customer service you received. The General Manager is looking into this and will make sure it is resolved. Once again I am sorry and that is not our normal manner of doing business. Sincerely, Brenda More 

Houston, Texas
1 review
2 of 5 stars Reviewed 2 weeks ago

Had to get new elevator/room keys 3X each day of our stay; poor housekeeping day to day. There is nothing more frustrating than rushing back to your room to use the bathroom and not being able to get into your room! Had to track done housekeeper for clean towels and even beg to have room cleaned daily.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank rosemaryp302
Brenda W, Manager at Doubletree by Hilton Dallas / Richardson, responded to this review

I apologize for the challenges you experienced during your stay. The General Manager will be meeting with the Department Managers to determine what the problem was. Your business is very important to us and we thank you for staying with us and hope you will give us another chance to serve your hotel needs. Sincerely, Brenda More 

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Our hotel in Richardson, TX boasts a prime north Dallas location in the Richardson Telecom Corridor just minutes from University of Texas at Dallas (UTD). Enjoy fast and easy access to nearby DART stations, which can take you to Plano or downtown Dallas, including the Dallas Convention Center. Relax in a comfortable Texas-size guest room or suite. Enjoy a swim in the outdoor pool or retire to your comfortable guest room that has a 32-inch flat-screen TV and room service. 24-Hour business center. Ample complimentary parking available and we offer transportation around Richardson within a 5-mile radius, based on availability. Keep fit in our 24-hour modern fitness facility. Host a Richardson meeting or event for up to 500 people in our 13,000 sq. Ft. Of meeting space. ... more   less 

Additional Information about Doubletree by Hilton Dallas / Richardson

Address: 1981 N Central Expy, Richardson, TX 75080-3509
Location: United States > Texas > Richardson
Price Range: $97 - $211 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Doubletree by Hilton Dallas / Richardson 3.5*
Number of rooms: 294
Reservation Options:
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Also Known As:
Doubletree Dallas / Richardson Hotel Richardson
Radisson Hotel Dallas North
Radisson Richardson
Richardson Radisson
Hotel Style:
#4 Business Hotel in Richardson
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