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Doubletree by Hilton Dallas / Richardson

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1981 N Central Expressway, Richardson, TX 75080
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Doubletree by Hilton Dallas \/ Richardson
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518 Reviews from our TripAdvisor Community

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Fort Collins, Colorado, United States
Level Contributor
23 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed yesterday NEW

My teen daighter and I recently stayed here on a Mother-Daughter overnight. It was clean, had comfortable beds, and conveniently located. It was the hotel staff that made them truly stand out and make them something special!

Helpful?
Thank Diane P
Los Angeles, United States
5 of 5 stars Reviewed yesterday NEW

This is one of the best hotels to stay in ... from the warm cookies at check-in to drinks in the evening, and other amenities. Clean rooms, professional and helpful staff. I've stayed here a few times on business and have always had a great experience.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Joshua B
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The staff was good but our room was directly under rooms that were being remodeled! We had planned a relaxing late wake up but instead got very loud hammering at 8:00 AM and continued all morning. I don't understand why we were not warned of this and why we were not given the choice to change rooms before we checked... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank edwardm618
Brenda W, Manager at Doubletree by Hilton Dallas / Richardson, responded to this review

I apologize for your inconvenience and they should not have put you below any renovation or work going on above you and I will get with the GM and the Engineering Department to let them know you were not informed. Thank you for staying with us and I hope you will give us another opportunity to serve your hotel needs... More 

Bloomington, United States
1 review
4 of 5 stars Reviewed 3 days ago NEW

This location is conveniently located near CityLine and includes a Starbucks in its parking lot. The lobby is attractive and clean, along with the rooms. Internet service and the in-room television are above average. However, I would recommend calling ahead of your stay to request a specific bed size/room location as I was not provided with either requested and was... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Jessica B
Brenda W, Manager at Doubletree by Hilton Dallas / Richardson, responded to this review

Thank you for staying with us. I am glad you found the location to be very convenient and I apologize your guest room was not located where you wanted it or the room type. Even tough we try to satisfy everyone's requested room type we can not guarantee them. If you are a Hilton Honors Member you can do the... More 

Lindale, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

Everything was perfect for this weekend get away! From the cookies to the VIP drinks at the bar, we were treated like royalty! Our room was spacious and clean. We slept in with the 12:00 check out time. Great view too!

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Wendi H
Brenda W, Manager at Doubletree by Hilton Dallas / Richardson, responded to this review

Thank you for staying with us and for your great feedback. We are happy you enjoyed your stay and hope we will have the opportunity to serve your hotel needs in the future. Sincerely, Brenda More 

Rowlett, United States
1 review
4 of 5 stars Reviewed 6 days ago NEW

Stayed in 2 rooms for 22 days with family, as we have to re-build our house and this was a transition to longer term arrangements. We were treated extremely well by Arturo and the ladies in the restaurant at breakfast, everything else was good for this area (just average in terms of overall customer service) - not much recognition of... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Biju V
Brenda W, Manager at Doubletree by Hilton Dallas / Richardson, responded to this review

Thank you for staying with us. I will pass on the information to our staff. I am sorry you felt Diamond Members did not have the recognition you expected. We do a lot of extra amenities: when available Executive Level Room, Concierge Lounge, Full Breakfast Buffet, drink tickets and Hilton Honor Points. The hotel offers many additional amenities for our... More 

San Antonio, Tx, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

Check in was short and friendly, Cookies were outstanding. Dinner menu and choices excellent Quality of food and service exceptional. Room clean, comfortable and spacious. Breakfast was unbelievable. Great buffet, great choices quality excellent. I will definitely stay there again.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Aloys N
Brenda W, Manager at Doubletree by Hilton Dallas / Richardson, responded to this review

We thank you for choosing to stay with us. I am glad you found the hotel met your expectations. We will copy your feedback to all the departments.. We hope to have you back soon . Sincerely, Brenda More 

Houston
Level Contributor
81 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed 1 week ago

Very conveniently located relative to an event we needed to attend. Very nice and helpful receptionists. Check-in took a bit of time though since there was a group ahead of me and there were only two receptionists working at that time. Found it a little odd that a hotel this size would only have a small reception desk. It had... More 

Helpful?
Thank surfnshopntravel
Brenda W, Manager at Doubletree by Hilton Dallas / Richardson, responded to this review

Thank you for staying with us and I am glad the location was convenient. I do apologize for the inconvenience at check-in. We have found two Desk Agents and a Manager is adequate for the Front Desk Staff but occasionally we do get a large group at one time and it does delay the process. I will bring this to... More 

Denver, Colorado
Level Contributor
97 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 1 week ago

Stopped off at this hotel this past week while in Dallas for work. The hotel has plenty of parking and it's free. The restaurant and bar were closed when I got there so I didn't eat there. Next door is a potbelly restaurant and along the street is a lot of fast food. The hotel itself was really nice though... More 

Helpful?
Thank Tyler26
Brenda W, Manager at Doubletree by Hilton Dallas / Richardson, responded to this review

Thank you for staying with us and for giving us feedback on the hotel. I am glad you enjoyed the hotel and I have passed the information on to the other departments. I hope you will choose to stay with us when you return to the area. Sincerely, Brenda More 

San Diego
Level Contributor
34 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Super staff that made me feel like a VIP! Relatively quiet at this time of year. They let me pick what floor and gave me a 50% discount. My room was emmaculate! I loved the open flow of the lobby floor with a Bar and a pool. The view was amazing! I was told I could have one free movie.... More 

Helpful?
Thank Patsy M
Brenda W, Manager at Doubletree by Hilton Dallas / Richardson, responded to this review

Thank you so much for your great feedback. I will share it with all the other departments so they can thank their Associates. The Owners are continually updating the hotel, most recently adding the 49" Flat Screen Television and we have started on the guest room carpet this week. All of this helps us provide comfort and convenience for our... More 

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