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Renaissance Dallas Richardson Hotel

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Renaissance Dallas Richardson Hotel
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416 Reviews from our TripAdvisor Community

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Showing 409: English reviews
Melbourne, Australia
Reviewed 3 days ago NEWvia mobile

We booked the hotel for 3 nights during the past weekend. The hotel was not busy and we were able to receive a very good rate for two of the three nights. Being Platinum Members, our check in was efficiently completed by John and we were put into a room on the 11th floor, with access to the Executive Lounge...

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Helpful?
Thank H L
Reviewed 2 weeks ago

Had to spend a night here on business. While the hotel is located literally next to the freeway, it might be confusing to get there as you need to take a special side bridge. Just follow your GPS carefully or you'll miss the exit. I really liked the cleanliness and the almost-brand new beds (for all I could tell, it...

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Thank MemphianProf
houston
Reviewed 3 weeks ago via mobile

This hotel is beautiful. The rooms are clean. We arrived about 8 on a Friday night and they gave us the 2nd to last room (I reserved a 2 bed room well in advance) and when we got to the room, it was a king room. There were 3 of us, my husband and I and our 15 year old...

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Helpful?
Thank maretx01
Emily M, Front Office Manager at Renaissance Dallas Richardson Hotel, responded to this review

Dear maretx01, Thank you for being a guest of ours here at the Renaissance Dallas Richardson Hotel! We thank you for taking the time to share your experience with us and we sincerely apologize for the challenges you experienced with the bed type preference on your reservation. We have taken your feedback back to our Management team to see how...

Wayne, NJ
Reviewed 4 weeks ago

Parking at the municipal lot was $15/night. No free breakfast, and the hotel did not provide an ala carte restaurant, if you want breakfast it's $18/person or nothing. No fridge or microwave in room. No indoor pool. The room itself was nice, but the bedding was very uncomfortable as the linens were not silky. The pillows went flat and did...

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Helpful?
1Thank 1suny
Emily M, Front Office Manager at Renaissance Dallas Richardson Hotel, responded to this review

Dear 1suny, Thank you for being a guest of ours at the Renaissance Dallas Richardson Hotel. Although we wish you had a much better experience, we thank you for taking the time to share your experience with us. Unfortunately it does appear that you were not fully informed upon arrival about all of the amenities and services we have available...

Reviewed January 16, 2017

Room - no frill and efficient. Poorly insulated windows (room 918) which led to some cold when outside was -10C! One's gotta love the capability on logging onto your Netflix (or Hulu for that matter) directly from the TV. Staff - highlight of the hotel. Really cool, helpful and chatty in a good way. Kuddos! Breakfast - Same everyday, tasteless...

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Helpful?
Thank bobilicious
Emily M, Front Office Manager at Renaissance Dallas Richardson Hotel, responded to this review

Dear bobilicious, Thank you for being a guest of ours here at the Renaissance Dallas Richardson Hotel! We are delighted to hear you had a great experience with our Hotel & team members. Thank you for also letting us know about the challenges you experienced with the window in your guest room so that we can promptly fix that. Thank...

McKinney, Texas
Reviewed January 14, 2017 via mobile

Came here because my wife had a conference in town and has to be up early the next morning for day two. Check in was a breeze, but the gentleman checking me in failed to tell me where the elevators were. I had to ask and when I asked he acted like I should have known. Lobby is newer looking...

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Helpful?
Thank collins0217
Tal S, Manager at Renaissance Dallas Richardson Hotel, responded to this review

Dear collins0217 Thank you for being a guest of ours here at the Renaissance Dallas Richardson Hotel. We sincerely apologize for the experience you had and on behalf of all of our team members and Managers, please accept our sincere apologies. We have shared your experience with all of our team members to ensure this was an isolated issue and...

A TripAdvisor Member
League City, Texas
1 review
1 helpful vote
Reviewed January 10, 2017 via mobile

Nope. Never again. Came here for company business. Room service for a sandwich and small bottle of wine (two glasses) no opener, called, told me I would have to bring it to the bar. Really? I did. Then everyone else very cagey about giving me the general managers name. So disappointed.

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1Thank A TripAdvisor Member
Emily M, Front Office Manager at Renaissance Dallas Richardson Hotel, responded to this review

Good afternoon, Thank you for being a guest of ours here at the Renaissance Dallas Richardson Hotel. We sincerely apologize for the experience you had and on behalf of all of our team members and Managers, please accept our sincere apologies. We have shared this experience with all of our team members to ensure this was an isolated issue and...

Reviewed January 1, 2017 via mobile

This was kind of a funny hotel. It looked really nice inside and out. The room was just okay, no fridge or microwave. Have to pay for meals. The bar was nice as well as the lounge rooms. The best part was the shuttle since we didn't have a car and the drivers had good recommendations. It is also right...

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Helpful?
Thank Klark K
Tal S, Manager at Renaissance Dallas Richardson Hotel, responded to this review

Dear Klark K Thank you for being a guest of ours here at the Renaissance Dallas Richardson Hotel. Thank you for also taking the time to share your recent experience with us and we would be happy to make sure your future reservations are going to be more accommodating with your needs to have a fridge and a microwave. Thank...

Texarkana, Texas
Reviewed December 30, 2016 via mobile

Nice time in Richardson,TX for Thanksgiving. The hotel is wonderful. Breakfast,lunch and dinner on site. Ride the train to downtown Dallas for site seeing. Restaurants near by and easy to locate. The employees are very nice and are there if need when need questions about the hotel and area. The media room with huge TV or split screen was even...

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Helpful?
Thank shimas20
Emily M, Front Office Manager at Renaissance Dallas Richardson Hotel, responded to this review

Dear shimas20, Thank you for being a guest of ours over Thanksgiving! We are delighted to hear that you had such a wonderful experience with us and also enjoyed some time out of the Hotel discovering Dallas. Thank you for your kind comments and we look forward to seeing you again very soon. Warmest regards,

McKinney, Texas
Reviewed December 21, 2016

I enjoyed my stay at this hotel. My room was lit and the tv was on when I arrived, tuned to display the Netflix option. It made it feel homey. The room was very clean and the bed was comfortable. The staff were all lovely and I enjoyed my stay quite a bit. The room was not updated, but it...

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Helpful?
Thank Megan B
Emily M, Front Office Manager at Renaissance Dallas Richardson Hotel, responded to this review

Dear Megan B, Thank you for being a guest of ours here at the Renaissance Dallas Richardson Hotel! Thank you for also taking the time to share your recent experience with us and we are happy to hear you enjoyed your stay. We hope to have the opportunity to host you as our guest again in the New Year. Thank...

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Renaissance Dallas Richardson Hotel located right off of Hwy 75 North bound at the Galatyn Park (DART rail)exit and next to The Eisemann Center. Right in the center of the Richardson telecom corridor. Modern ecletic decor featuring hand blown glass work by atrist Jim Bowman. AAA Four Diamond Hotel with all of the expected amenities and services of a Renaissance. A warm Texas hospitality through out the hotel and expert Navigators to help you to "Live Life To Discover." ... more   less 

Additional Information about Renaissance Dallas Richardson Hotel

Address: 900 E. Lookout Drive, Richardson, TX 75082
Location: United States > Texas > Richardson
Price Range: $97 - $270 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Renaissance Dallas Richardson Hotel 4*
Number of rooms: 294
Reservation Options:
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Also Known As:
Renaissance Richardson
Richardson Renaissance
Hotel Style:
#3 Family Hotel in Richardson
#3 Business Hotel in Richardson
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Questions & Answers

Questions? Get answers from Renaissance Dallas Richardson Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“I found all rooms to be good.”
 of 5 bubbles Momshop, Oct 26, 2016 | Read review
“We had 225 but all you saw was the roof, afew floors help or the opposite side might be better.”
 of 5 bubbles fireguy79, Sep 25, 2016 | Read review
“12th floor is the way to go”
 of 5 bubbles aran-nj, Sep 18, 2016 | Read review
“Southwest corner rooms have a great view.”
 of 5 bubbles TimE542, Aug 25, 2016 | Read review
“Avoid highway facing rooms.”
 of 5 bubbles dtvl, Aug 13, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question