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Extended Stay America - Dallas - Richardson

78 reviews
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Traveler (46)
Room & Suite (29)
Dining (8)
Overview
  • Excellent19%
  • Very good21%
  • Average11%
  • Poor16%
  • Terrible33%
Jun 19, 2017
“Need better room serive and breakfast”
Jun 13, 2017
“Richardson trip”
Free Wifi
Free Parking
Pool
Non-Smoking Hotel
Fitness center
Kitchenette
Pets Allowed
2.5 Star Hotel
All hotel details
Offers from Extended Stay America - Dallas - Richardson
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Rooms
Mar 11Mar 12
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1 room, 2 adults, 0 children
Standard Room
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Reviews (78)Write a Review
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1 - 5 of 77 reviews
Reviewed 2 weeks ago

The room was clean. Bed was very comfortable. Check in staff was great. Only negative is there was no one there at check out to provide a receipt. The location is great. Price was great. Highly recommended this location.More

Review collected in partnership with Extended Stay
Thank wandac684
Response from 00esa, Manager at Extended Stay America - Dallas - RichardsonResponded 1 week ago

Thank you for being our guest at Extended Stay America. We are pleased your stay with us was enjoyable and that you were impressed with the comfort of your room. We appreciate you recommending us and look forward to welcoming you back soon. Sincerely, Hotel...More

Reviewed January 12, 2018

NO shampoo in shower Phone not working-plug pulled out and broken Fleas in bed from previous occupants or pets No coffee maker in room No dishes in kitchen Dirty room overall and had to request another Requested king bed but booked into room with 2...More

Review collected in partnership with Extended Stay
Thank R1042PTgaryd
Response from 00esa, Manager at Extended Stay America - Dallas - RichardsonResponded January 13, 2018

Gary, we would like to sincerely apologize for the issues you experienced during your stay. We believe in a providing a clean and fresh environment for our guest, and we fell short in providing you this time. We have immediately brought this to the attention...More

Reviewed January 4, 2018

The staff was very friendly from checking in to checking out. It was very easy to check in. I would definitely stay in the hotel again. Very accommodating, it was like a studio apt. I felt at home and was happy with all the room...More

Review collected in partnership with Extended Stay
Thank susaneK2155NW
Response from 00esa, Manager at Extended Stay America - Dallas - RichardsonResponded January 9, 2018

Thank you for reviewing your stay at Extended Stay America. We are pleased to read how happy you were with your visit. Your satisfaction is very important to us as we constantly strive to make your experience a great one. We hope to welcome you...More

Reviewed January 3, 2018

Stayed here during a family medical situation and the hotel was very accommodating. The rooms are recently updated and the hotel is clean. Staff is very friendly and helpful, and they provide the necessities for use in the kitchenette, etc. They did not provide daily...More

Thank MarianneMiller
Response from 00esa, Manager at Extended Stay America - Dallas - RichardsonResponded January 4, 2018

Marianne, thank you for choosing Extended Stay America and for the feedback. We are thrilled to read you were not only pleased with our convenient location but also you were impressed with the service offered by our staff and that you liked your spotless room....More

Reviewed December 30, 2017

We recently stayed five nights in Richardson, TX Extended Stay. We have stayed there many times. It used to be a very nice place to stay with fully equipped kitchen. Now you have to request what you want. My first request was 1 dishrag, 1...More

Thank WILLIAM G
Response from 00esa, Manager at Extended Stay America - Dallas - RichardsonResponded December 31, 2017

William, we're truly sorry that you experienced such inattentive service from our associates. Our goal is to exceed our guests’ expectations, so we apologize for falling short of yours. Your feedback is very helpful to help us learn about the areas that need attention. We...More

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About
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet ( WiFi )
Fitness Center with Gym / Workout Room
Hotel Amenities
Free Parking
Self-Serve Laundry
Dry Cleaning
Meeting Rooms
Room amenities
Microwave
Things to do
Pool
Hot Tub
Tennis Court
Fitness Center with Gym / Workout Room
Details
Price range
$70 - $103 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
$70 - $103 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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Traveler (46)
Room & Suite (29)
Dining (8)
Pool & Beach (1)
Questions & Answers
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myl0j0
July 6, 2014|
AnswerShow all 4 answers
Response from J S | Reviewed this property |
While I do know they were having some issues with a few of the rooms, the room I had was fine. the only minor issues were as follows, you should always block the bottom your door at night with a towel to prevent bugs or... More
0
Votes
Room Tips
"Interior rooms all have a nice view of the courtyard with pool, which is pretty any time of year."
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"remember to pack your own tablespoons"
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"Choose a different hotel!"
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"Just be patient and nice ;)"
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