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Extended Stay America - Dallas - Richardson

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Extended Stay America - Dallas - Richardson
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49 Reviews from our TripAdvisor Community

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Showing 48: English reviews
Toledo, Ohio
Level Contributor
39 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed July 30, 2016 via mobile

The two issues that gave this such a poor review: 1) their "breakfast included" consisted of pre-packaged small muffins, these tiny bland breakfast bars or instant oatmeal in packages. All kid sized. Surely, you say there would be juice, milk, toast.... nope. We ended up going out for breakfast. 2) the rooms are designed with no AC outlet near the... More 

Helpful?
Thank MysticYears
Manager_11525, Manager at Extended Stay America - Dallas - Richardson, responded to this review

Thank you for your recent review of your stay. I am sorry to hear that our grab-and-go breakfast standards and room configuration did not meet your expectations. In response to your feedback, I am relaying your comments to our corporate office. I am grateful for the feedback you provided so we are able to continually improve our hotel. If you... More 

Sayulita
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 8, 2016

After seeing some of the reviews on here and experiencing most likely the best customer service i've seen in a long time i decided to leave a review in their defense. I don't know if there have been improvements made since those but we were treated like royalty. The rooms were clean w/ all new equipment. Amy the receptionist was... More 

Helpful?
Thank donderio
Manager_11525, General Manager at Extended Stay America - Dallas - Richardson, responded to this review

I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate your needs with a home away from home experience and exceptional customer service! I will be sure to share your comments with our entire staff. Once more, thank you for posting your review. We look... More 

Willis, Texas
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed March 1, 2016 via mobile

Got to our room. The bathroom light didn't work, which happens, and they fixed it. It's called Extended Stay. Not a plate, fork, cup, coffee machine (what hotel doesn't offer coffee machine or cups?), no ice machine, nothing! My husband did ask for some sort of coffee machine and cup, and received one. They said it's normally an extra option.... More 

Helpful?
Thank Jenabcd
Manager_11525, General Manager at Extended Stay America - Dallas - Richardson, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that we failed to meet your expectations. While we no longer keep dishes in guest rooms, these items are available upon request at the front desk for no additional charge. As this hotel’s manager, I can assure you that I have... More 

Edison, New Jersey
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed February 20, 2016

I recently visited the hotel and stayed around 4 days, check in was average, the lady at front desk was filling for the night shift, has less idea of the property, but still managed to do what I required. cleanliness was good, things are their own places. Free WIFI, morning go to breakfast (apples, oranges, oat bars, coffee, muffins etc)... More 

Helpful?
Thank Gaurav G
Manager_11525, General Manager at Extended Stay America - Dallas - Richardson, responded to this review

Thank you for taking the time to write a review of your stay. Please accept our apologies that we were out of additional toiletries. I will work with our staff to make sure our amenities are properly stocked moving forward. Still, I am glad to read that you had a positive stay overall and enjoyed our friendly customer service. Your... More 

Centennial, Colorado
Level Contributor
1 review
1 of 5 stars Reviewed February 13, 2016

found blood in the bathtub, black mold in the tub caulking, black mold on the air vents, yellow stains on the pillowcases, disgusting tile and caulk on the bathroom floors, stains on the electrical outlets, non-functional phones, shattered safety locks on the front door providing no security, heavy cigarette smoke coming into the room through the ventilation, absolutely filthy windows,... More 

Helpful?
Thank rob s
2 reviews
2 of 5 stars Reviewed January 14, 2016 via mobile

The room was nice only bad thing was when we arrived the toilet looked like it hadn't been cleaned in a year. And somehow got more clean the longer we used it. We also had the do not disturb sign on the door and housekeeping and maintenance still tried to barge their way in. For no apparent reason. We had... More 

Helpful?
Thank Samantha H
Manager_11525, General Manager at Extended Stay America - Dallas - Richardson, responded to this review

I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies for the room conditions you experienced. To prevent this from happening again, we are proactively working to resolve this issue both onsite and with a professional service company. Additionally, I will be retraining our housekeeping and maintenance staff. Thank... More 

Montrose, Colorado
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed December 8, 2015

Although recently renovated this hotel already was showing huge signs of wear and tear. The desk person was pleasant and the room okay as far as rooms go, although a towel had a large blood streak across it. But the bed was comfortable enough. Words of warning...no ice available AT ALL, no elevators, and no utensils-glasses-etc in room (you have... More 

Helpful?
Thank Janet O
Manager_11525, General Manager at Extended Stay America - Dallas - Richardson, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize for the cleanliness issues you experienced. In response to your feedback, I will review our cleaning and room inspection procedures with our staff as well as making sure we are clearly communicating our amenities during guest arrivals. Thank you again for providing us with... More 

Dallas, Texas
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed August 22, 2015

Simply, this is the worst place I have ever been to. I stayed there for 2.5 months with the extended stay plus program. The problem with this problem is that you reserve for > 2 months. So, once you have the check-in, you will have to stay the whole period because you pay in monthly installments. This is the reason... More 

Helpful?
3 Thank Ahmed Y
Manager_11525, General Manager at Extended Stay America - Dallas - Richardson, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize that your stay was not to our company’s high standards. In response to your feedback, I will be working closely with our housekeeping staff and outside vendor to ensure the mentioned cleanliness issues are eliminated. Additionally, I will be coaching our staff to ensure... More 

Carrollton, Texas
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed June 19, 2015 via mobile

Very clean and close to highway. Pleasant stay i booked this room for frowns asks they enjoyed the breakfast and amenities. It was a great rate and includes fridge asks microwave. I will definitely stay again

Helpful?
Thank BrightEyes1221
Manager_11525, General Manager at Extended Stay America - Dallas - Richardson, responded to this review

Thank you for taking the time to write a review of your stay. It's great to hear that you enjoyed our grab-and-go breakfast and all the amenities our hotel has to offer. I truly appreciate your kind comments regarding our clean rooms and convenient location. Thank you for choosing Extended Stay Hotels. We hope to see you again soon. More 

Little Rock, Arkansas, United States
Level Contributor
75 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
2 of 5 stars Reviewed February 4, 2015

the good part... newly renovated rooms, fresh paint, new carpets. they advertise pet friendly, but outside there is little grass, and NO trash cans to put poop-bags in. The prices for pets is OUTRAGEOUS... $25 per pet per day. I walked the dog around the perimeter... saw a screw lying on the pavement on one side (like flat tires???) and... More 

Helpful?
Thank John W
Manager_11525, General Manager at Extended Stay America - Dallas - Richardson, responded to this review

Thank you for taking the time to write a review of our hotel. I am glad that you were pleased with our newly renovated hotel; however, I apologize that you were not entirely pleased with our grab-and-go breakfast and our pet policy. Your comments will be helpful as we continue to improve guest experience. Thank you for bringing this to... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Meeting Rooms
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Dallas - Richardson

Address: 901 E Campbell Rd, Richardson, TX 75081-1819 (Formerly Homestead Dallas Richardson)
Location: United States > Texas > Richardson
Price Range: $90 - $126 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Dallas - Richardson 2.5*
Number of rooms: 137
Reservation Options:
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