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I stay in hotels weekly, and for the price you pay to stay in this hotel, you are essentially throwing your money away. Do not be fooled by things like “free breakfast” etc. The multitude of options within one mile of this place at similar...More
Response from 00esa, Manager at Extended Stay America - Dallas - RichardsonResponded 4 weeks ago
Thank you for your review. Please accept our apologies for the difficulties you encountered during your stay. We assure you that we have discussed your feedback with the concerned departments, and we’re taking immediate actions to prevent such incidents from happening again. We hope to...More
I want to thank the whole staff at extended stay America in Richardson Texas.Special thanks to Antonio,mirrend,kristal,.They have provided exceptional service to me the peaceful and quietness, politeness rooms are very clean .The maintenance man and housekeepers are very excellent at keeping everything in perfect...More
Response from 00esa, Manager at Extended Stay America - Dallas - RichardsonResponded November 16, 2017
It was a pleasure having you as our guest at Extended Stay America. We are thrilled to read your stay was an enjoyable one and you liked the courteous service provided by our staff. On behalf of our entire team including Antonio, Mirrend, and Kristal...More
I have been traveling my entire adult life and this is the worst hotel I have ever stayed in. Room was filthy. Carpet had gum stuck on it in several places, stained, food under the couch, worn out furniture, etc......just nasty !!! Checked in the...More
Response from 00esa, Manager at Extended Stay America - Dallas - RichardsonResponded August 23, 2018
We sincerely apologize for the service issues you experienced and regret the inconvenience it caused. Our goal is to provide clean and comfortable accommodations to each and every guest, and we are disappointed that we fell short during your stay. Rest assured your comments will...More
So much to say. No housekeeping unless stay 8+ days, and then only once a week. Otherwise must bring towels to front desk to exchange. No kitchenware/supplies in unit. Must personally ask for and pick up at front desk. Understaffed, poor condition. Doors to enter...More
Response from 00esa, Manager at Extended Stay America - Dallas - RichardsonResponded July 22, 2018
Thank you for being our guest. We are sorry to know you didn’t like our hotel policies and breakfast offerings. Also, we apologize for the maintenance issue. Our hotel is designed for guests, who prefer a home-like living experience. So we certainly understand why you...More
We arrived at 3:00pm on a Saturday with our out-of-town guests wanting to help them check in. To our surprise, there were 2 other guests waiting already with no sign of any staff around. One woman told us that she had been informed upon arrival,...More
Response from 00esa, Manager at Extended Stay America - Dallas - RichardsonResponded July 1, 2018
Thank you for providing feedback about your stay at our hotel. We're disappointed that you encountered service problems and regret the inconvenience it caused. Even more distressing is the fact that you were met with anything other than friendly service in the process. This is...More
While I do know they were having some issues with a few of the rooms, the room I had was fine. the only minor issues were as follows, you should always block the bottom your door at night with a towel to prevent bugs or... More
While I do know they were having some issues with a few of the rooms, the room I had was fine. the only minor issues were as follows, you should always block the bottom your door at night with a towel to prevent bugs or unwanted noise. the closet doors were dangerously loose, so I took them off and placed them aside during my long stay. The toilet seat was loose but usable and some minor interior trim issues in the bathroom. They are in the process of refurbishing all the rooms.
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"Interior rooms all have a nice view of the courtyard with pool, which is pretty any time of year."