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Tanglewood Resort and Conference Center

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290 Tanglewood Cir, Pottsboro, TX 75076-4869
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About

#1 of 3 hotels in Pottsboro
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Situated on Lake Texoma, Tanglewood Resort offers accommodations, a wide variety of exciting activities, excellent meeting facilities and an experienced, qualified staff sure to make your stay memorable. From excellent dishes from our Commodore Dining Room to a casual pool-side experience at Barnacles Vacation Bar & Grill, Tanglewood Resort offers a wide range of resort amenities: Relax at one of our 3 pools or hot tub. Enjoy volleyball, basketball, horseshoes, a tennis or pickleball match at one of our tennis courts, or sit back and relax. Located just north of Dallas/Ft. Worth and a short drive from Oklahoma, Tanglewood Resort provides the perfect setting for both personal relaxation and business retreats. The Tanglewood Hotel features 120 spacious and beautifully appointed guest rooms. Looking for accommodations that are more spacious for the family and family pet? Our 126 beautiful villa rooms will not disappoint with options from 350-1400 sq feet of space.
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N.A. wrote a review Nov 15
2 contributions1 helpful vote
My husband and I literally just returned from here yesterday, and have promised to NEVER return. It was a horrible vacation experience. We unfortunately were staying here at the same time as a large church group. Check in time is 4p, and we arrived after 5p after a long day of traveling. The front desk told us our room was not ready, which should have been the first clue that the entire trip was going to suck. We were asked to go downstairs to the sports bar for some dinner until the room was ready. Even though I was really irritated, we went downstairs an ordered some food and drinks. Irritation time #2 happened when the guy taking our order couldn't understand the difference between french fries and tater tots, or salsa and ketchup. I asked 3 times for ketchup before I got any. This would have been understandable if the place was busy, but we were 1 of 2 groups that opted to sit outside on the patio at the time. The food was not great, and the drinks were terrible for a sports bar, but we didnt have a whole lot to choose from. Before we had gotten our food the lady from registration came down to the sports bar with some room keys and told us that they had a cancellation, and she had found an "upgrade" for us, for the inconvenience. She said she gave us a "lakeview" unit, and it was ready immediately. We thanked her, ate, and then went to the unit with assistance from the desk. This is where the rest of the week we stayed here really went downhill. We get to the unit on the 3rd flr, and realized that we had really had not been upgraded at all. We were originally planning to travel here with friends for the week and had booked a 2 bedroom unit, but they had an emergency and couldnt make the trip; lucky for them. The unit we got was a one bedroom unit. We were never told that the unit was being downsized as well. And I'm not sure what their definition of lakeview is, but this unit was far from lakeview. We saw the lake through the trees that blocked the view. By this time it was almost 2 hours after we had originally arrived at Tanglewood, and were tired after a 2.5 hr flight and a 1.5 hr drive from the airport to get there. We were extremely irritated, but settled in for the evening. Day 2--we were sitting in the living room area and all of a sudden heard buzzing in the windows. There were about 6 wasps flying around the living room and in the windows! I am allergic to insect stings, so I called maintenance to help. No one ever came. My husband spend most of day 2 killing the wasps and flies coming into the unit from somewhere--no idea how they kept coming in. We did not have the patio door open or the windows open at all. I finally found a flyswatter under the sink, and my husband spent the majority of the day killing wasps so I wouldn't get stung, and the flies. Needless to say, maintenance never showed. My husband called them again, and they acknowledged that they received my request but were too busy to come because they were dealing with another issue. I guess it tool all day to tend to that other problem. Day 3--one of the toilets overflowed, just because. Again, maintenance was called for the emergency. This time a guy came, without any thing to fix the problem with, but came to see how much damage was being caused, The entire dining area and part of the living room had toilet water all over the floors. I was beyond furious at this point, and ready to pack and leave. The guy kept apologizing and said he would send housekeeping to come clean the floors after he used the wet vac, which they did. It was the only time housekeeping probably was in that unit even before we arrived. While he was there, w told him about the wasp situation the day before, and how no one ever showed up. He went on to explain how another unit recently had the same issue, and they had to get rid of 100s of wasps in one unit. WHAT????? He explained that they were looking for somewhere warm to come in because the weather was cooling down. I left the room before curse words came out of my mouth. He ended going to get us a can of wasp repellent and told us that fly swatters were under the sink. Thanks for nothing dude. Upon further inspection of the unit, I found that there wasnt broom to sweep with, so no way to clean the floor; the dishwasher didnt wash the dishes clean at all, and most of the dished we used for cooking and eating were sitting in the cabinets dirty. When you turn on the hot water, the pipes made noise, and whoever painted in there last was a complete slob, and never took down the green painters tape from around the ceiling fan in the living room. We ventured out to get breakfast twice while there. All of the paperwork said breakfast was being served at the steakhouse in the morning, but we walked over and it was closed. We finally asked someone who worked there and was told it was in the sports bar. They gave us a breakfast menu with 4 items on it. I ordered the breakfast "parfait" and hashbrowns. Parfait to me means yogurt or granola comes with the fruit. All I got was some cut up fruit, some honey, and some salty hashbrowns. No parfait in sight. We were told the big church group left them depleted of wheat bread and jelly that my husband couldnt have with the breakfast he ordered from the menu that was given to us, and there was nothing else left to add to my fruit parfait. Good time. On the 6th day of the trip, we attempted breakfast again, this time at the steakhouse, but we had to walk around to find that out. There wasn't a person in sight. At the steakhouse, I heard someone talking in the kitchen, and knocked on the door, because the place was completely empty. The waitress came out and said they had reserved 2 tables in case someone wanted breakfast. We had the entire restaurant to ourselves. This time, not only was cantaloupe the only fruit left, but instead of jelly, the waitress informed us that she could "dig around to see what they might have back there". Apparently, no food was ordered for the other guests staying at the resort after the church group left. We ordered breakfast sandwiches, coffee, and orange juice, and was shocked that most of it made it to the table. As a travel agent, I was mortified by this resort. I would never bring clients here. My husband and I read the reviews of this place before spending the time and money to come here, and felt completely duped. The tower was not open, and I could count on one hand how many cars were in the parking during the week we spent there. The worst experience ever. I am glad our friends couldnt make it because I would be embarrassed to bring them there. Totally not what we are used to at a "resort", and completely shocked that Interval has this as an option.
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Date of stay: November 2020
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Room Tip: Don't choose Bldg 3 unit 5335
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Response from John Schwichtenberg, General Manager at Tanglewood Resort and Conference Center
Responded 5 days ago
I am going to use an idiom in an effort to articulate exactly how I feel regarding this review. That is, 'If the shoe fits'. I've taken the time to gather as much info as possible in fairness to you and our staff. My conclusion is that I will wear one of the two shoes. In now way are my findings discrediting your feelings. Our goal is to exceed each guest's expectations and we fell short. However, I do believe that it was not from a lock of care or effort. Unfortunately, sometimes this happens and I do apologize. I wish you safe travels in the future.
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Stephanie W wrote a review Nov 8
Dallas, Texas2 contributions
We spent 10 days at the resort with our church. The food was wonderful. The rooms were comfy and had all the amenities needed for a comfortable stay. The staff was amazing! They were so accommodating! We have stayed there twice and both times it has exceeded our expectations
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Date of stay: October 2020Trip type: Traveled with family
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Response from John Schwichtenberg, General Manager at Tanglewood Resort and Conference Center
Responded 2 weeks ago
Whitesidez2012, behind closed doors the feeling was mutual. Your group was very pleasant, polite, courteous and cooperative. We are appreciative and thankful that your church and guests have continued their support of our resort.
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Sandie wrote a review Nov 1
2 contributions
We love this resort so much. The staff is so friendly, the rooms are clean, the shower pressure was amazing (on the top floor). Live music and beautiful pool, close to the lake. Repeat customers! We even found a cute little cove, by kayak.
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Date of stay: October 2020Trip type: Traveled as a couple
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Response from John Schwichtenberg, General Manager at Tanglewood Resort and Conference Center
Responded 2 weeks ago
SandieDandie, I like your name as much as I love the review! This is what hospitality is all about. Working at a resort presents an opportunity to have a long term relationship with your customers and it is extremely rewarding. That is my goal with you.
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Candace T wrote a review Oct 2020
Fort Worth, Texas4 contributions
This was our first time staying at Tanglewood Resort and it was fantastic. The entrance at check-in was beautiful. We stayed in the 2 bedroom villas and when we opened the door the beauty of our living quarters made me pull out my phone IMMEDIATELY and show my friends! The staff was so professional and friendly. The service was AMAZING. We had the game room all to ourselves and I discovered my daughter (13 yo) LOVES ping-pong and my special needs daughter was able to play Cornhole. I would definitely recommend Tanglewood for friends, family, or couples vacation. Oh let me reiterate...I loved our 2 bedroom villa w/ balcony. I asked my kids yesterday how was the trip and they said it was FUN! (btw the resort did request that ALL guest where mask but you know some ppl just march to the beat of their own drum LOL)
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Date of stay: October 2020
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Response from John Schwichtenberg, General Manager at Tanglewood Resort and Conference Center
Responded 2 weeks ago
candaceisluv, that was a joy to read. Children need memories. Parents need memories. We are hopeful that your time here created some for your family. I've passed this on to the staff. They all deserve credit on this one.
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Mark Chambers wrote a review Sep 2020
1 contribution
Tanglewood Resort is a fantastic destination for business or pleasure. A beautiful facility, clean rooms, fantastic decor, cold drinks, wonderful dining and great service combine to make this an excellent choice - and all so close by the Dallas Ft. Worth Metroplex. Nearby one will find countless opportunities for enjoying the outdoors. Golf, hiking, boating, fishing - all within a walk or few minutes drive from Tanglewood. If you're looking for an excellent getaway look no further than Tanglewood Resort!
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Date of stay: February 2020
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Trip type: Traveled on business
Room Tip: The villas are separate from the main hotel, and offer a fantastic space for entertaining a group.
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Response from John Schwichtenberg, General Manager at Tanglewood Resort and Conference Center
Responded Oct 7, 2020
FloMo, you are too kind. Unfortunately, we haven't been able to make that personal contact as much as we have in the past. However, that will change and you are someone I hope to personally thank you in person. This review is accepted humbly. Thank You!
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PRICE RANGE
$129 - $215 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
tanglewood resort hotel pottsboro, tanglewood hotel pottsboro
LOCATION
United StatesTexasPottsboro
NUMBER OF ROOMS
230
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