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Holiday Inn Express Hotel & Suites Port Arthur

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Traveler (13)
Room & Suite (18)
Dining (6)
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Overview
  • Excellent55%
  • Very good22%
  • Average11%
  • Poor3%
  • Terrible9%
Travelers talk about
“shopping mall”(4 reviews)
“small mall”(3 reviews)
“stayed here”(10 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Rooms
Suites
Fitness center
2 Star Hotel
All hotel details
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Rooms
Jun 4Jun 5
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (63)
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Traveler rating
33
13
7
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6
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LanguageEnglish
33
13
7
2
6
Show reviews that mention
All reviewsshopping mallsmall mallstayed herefamily eventsausagenice hotelthe breakfast areaeggstop floorcomplimentary breakfaststaff was very friendly and helpfulfresh fruitparking lotbiscuitsbagelsthe hotel stafftarget
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1 - 5 of 61 reviews
Hotel's Favorite
Reviewed March 11, 2018

This property is better than any in the area. I come to Port Arthur every other week and I work for a vacation rental company. I have very high standards from Guest services to the cleanliness of my room. I want guest to know that...More

Thank Jay M
Reviewed February 4, 2018

I've been IHG Platinum Elite for years, and I really don't expect the hotel staff to dote on me. But, this place did not in anyway acknowledge my status. What really disappointed me a total lack of respect for my room location request. This is...More

Thank Dave B
Reviewed December 19, 2017

Our stay was from November 18 – 22, 2017. I visit my mother in Port Arthur, TX at least a couple of times per year. Many times I take her out of her assisted living situation and check us into this Port Arthur Central Mall...More

Thank Gretchen J
Response from Aireana A, General Manager at Holiday Inn Express Hotel & Suites Port ArthurResponded December 21, 2017

Dear Ms.Jaeger, Let me start by apologizing again for you not receiving the room type that you reserved the first night of your stay unfortunately, since the Port Arthur area was severely damaged by Hurricane Harvey we have been completely booked with families that have...More

Reviewed October 10, 2017

The front desk was so nice and hospitable during check-in and checkout. I needed my folio updated and they were very quick to assist. One of the best staffs I've ever dealt with including business or other type of travel. Room was nice and comfy....More

Thank call1987
Reviewed September 23, 2017 via mobile

I understand when the area suffered Hurricane Harvey damage but why does Holliday Inn website let people book and confirm hotel stays when a hotel is closed? We booked a 2 night stay for a family funeral a week before flying in from Denver, CO....More

Thank Benjamin B
Response from Aireana A, General Manager at Holiday Inn Express Hotel & Suites Port ArthurResponded September 25, 2017

Good Morning Mr.Benjamin, I want to apologize again for the inconvenience of your reservation not being honored during the aftermath of Hurricane Harvey, our computer systems went down on August 30 and at that time I contacted IHG to close out all reservation systems. Unfortunately,...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Pool
Breakfast included
Fitness Center with Gym / Workout Room
Hotel Amenities
Free Parking
Breakfast included
Business Center with Internet Access
Laundry Service
Self-Serve Laundry
Dry Cleaning
Meeting Rooms
Multilingual Staff
Things to do
Pool
Fitness Center with Gym / Workout Room
Outdoor pool
Tennis Court
Details
Price range
$159 - $217 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
$159 - $217 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveler (13)
Room & Suite (18)
Dining (6)
Pool & Beach (3)
Questions & Answers
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Room Tips
"I stayed in 122 and its on the bottom floor and it was big!!!!!"
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"Stay on the top floor! Very quiet. Avoid the orange juice."
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"Don't miss the complimentary breakfasts"
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"Don't get a room next to anyone."
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