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looks are deceiving.. from the outside and standing in lobby the place looks nice but get in to the elevator and you have to hit the button 5 times to get it to work and you didn't even know if you were going to make...More
Date of stay: November 2018
Thank Todd W
Response from FrontDesk_GM, General Manager at MainStay Suites Port ArthurResponded 1 week ago
Thank you for sharing your thoughts. We are sorry to read that you were not completely comfortable with us due to some potential issues with cleanliness and maintenance. As stated, we are currently undergoing some exciting renovations throughout our property and we apologize...More
We loved the Mainstay Suites/Port Arthur, TX. The staff is awesome, especially the Assistant General Manager(Alicia), who made sure that our stay during a difficult time (home renovations/Harvey), extremely pleasant; Thanks Alicia. Housekeeping staff is great, they go above and beyond to accommodate you.
Stayed here for 6 nights. Conveniently located with Walmart, academy’s, central mall stone thrown distance. Check in was smooth.
Room was basic with kitchenette facility.
Friendly staff throughout. Basic standard breakfast.
Overall standard and satisfied.
One incident I must share, property ran out of laundry...More
my company sent a large group of us here for work. the front guest clerk was very friendly-Annie. The rooms were a nice size. we stayed in a suite and I liked that bedroom was separate from the living room. overall clean hotel
friendly staff, the pool and hot tub was very clean. My family really enjoyed the full breakfast setup, we had waffles, eggs, and oatmeal. Breakfast attendant was very helpful. Can not say many bad things