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Comfort Inn & Suites Plano East

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700 Central Pkwy E, Plano, TX 75074-5534
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Traveler (40)
Room & Suite (45)
Dining (7)

About

Location
Cleanliness
Service
Value
Pack your bags and prepare for a Texas-sized vacation by booking with our Comfort Inn(R) hotel near the Plano Convention Center in Plano. Only a half mile away from the DART train station in Plano, this pet-friendly leisure hotel in Plano is perfect for guests visiting this beloved suburb, with downtown Dallas just 18 miles away. If you prefer to stay local, indulge in some retail therapy in over 100 stores at Allen Premium Outlets and visit other nearby attractions like: - Eisemann Center - Southfork Ranch - Dallas Galleria Mall - Hawaiian Falls Water Park - Firewheel Town Center. It's also easy to host your own event at one of the hotel's meeting rooms and ballrooms. After a busy day, you can relax in the gorgeous outdoor pool and whirlpool or enjoy the amenities at our smoke-free Plano hotel like: - Free breakfast - Free WiFi - Free weekday newspaper - Fitness center Room features include flat-screen HDTVs, coffee makers, desks, microwaves, refrigerators, kitchen facilities, sofa sleepers and living rooms. Keep your electronic devices charged with the recharge device including AC and USB outlets provided in all guest rooms. Whether you're traveling for leisure or business, alone or with your kids, our Comfort Inn hotel offers accommodations for every type of travel. Plano hotels like ours are proud to offer hotel rooms to relax and unwind no matter what reason you travel. Book Now!
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Parking
Free internet
Wifi
Internet
Hot tub
Outdoor pool
Breakfast available
Breakfast buffet
Banquet room
Meeting rooms
Spa
Baggage storage
Concierge
Non-smoking hotel
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Safe
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Languages Spoken
English
154Reviews1Q+A32Room tips
Traveler rating
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Time of year
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Language
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Popular mentions
BEWARE!This property has miserable and unhappy front desk employees. Both shifts, have unprofessional employees that leave lots to be desired. They will block $100 on your credit card without informing you of doing so. Not sure why they even do that since you use a credit card in the first place. The hotel is very uninviting, dark, cold and depressing. I definitely recommend you think twice before staying at this pathetic property. It was a terrible choice of mine to stay at this hotel especially being that there are plenty of other choices right in the same vecinity. Save yourself some displeasure and stay elsewhere.
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Response from ComfortInnSuitePlano, Hotel Manager at Comfort Inn & Suites Plano East
Responded 4 days ago
Dear Guest, I am sorry to learn about all the inconvenience you had to endure. We care about your experience and I realize no words can change your feelings of disappointment or the inconveniences you experienced. I have shared your comments with the concerned staff, who are really serious about guest experiences and observations. We will look into this further and we greatly appreciate you taking the time to bring this matter to our attention. Guest satisfaction is our commitment and we hope you will give one more opportunity. Sincerely, Hotel Manager.
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We stayed at this hotel back in 2018 and I honestly became so busy that I never ended up following up with the formal complaint I sent in to corporate or the hotel. Needless to say, I obviously never heard anything back from either. However, I just went back to Texas and stayed at another hotel which was far worse than this and figured I'd leave a review here while I'm at it. Let me first off say that the rooms are clean, and they are nice, it's not some run-down hotel like you will see in the surrounding areas. The complimentary breakfast is great! We honestly haven't stayed at another hotel that even comes close in comparison which is a huge plus. However, what really got to us was how rude the staff at the front desk was checking in. We booked through a third party, and we did arrive early. However, all we did was ask if there was a room all ready and if we could check in (we were about 3 hours early to regular check-in time. I only asked this because I have previously worked in the hospitality business and I know if there are rooms ready and available staff doesn't and shouldn't have any issue with letting guests check-in earlier than usual. In addition to asking if we could check in early, there was confusion with the booking itself and we just had questions. The girl at the desk started to become very irritable and clearly annoyed. She started to raise her voice, which in return got us upset. She then started swearing at us saying F this and F that which then got the attention of another working from in the back room who then came up to help us. I don't care how much pressure, or how tired, or how annoyed a working is in any hospitality business. You chose to be in the business of helping and serving others. If you cannot do that with a smile on your face and with consideration and care for others, you should not be in the business! We were beyond appalled at the way this girl was speaking and yelling at us, and honestly, there wasn't even any good reason for it. Nonetheless this was a horrible first impression of this hotel. I really wish this isn't what we experienced and I would love for us to stay in the next time we travel to Texas, but we are beyond hesitant to stay somewhere that treats its paying guests. It also wasn't a good look that the management team, nevertheless corporate ever reached out to resolve this problem.
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Response from ComfortInnSuitePlano, Hotel Manager at Comfort Inn & Suites Plano East
Responded 4 weeks ago
Dear Guest, Greetings from the Comfort Inn & Suites Plano East. Thank you for the stay and the feedback reflecting the plus sides as well as the ones which did bother you. Our apologies for the rude behavior of the staff. The issue will be handled appropriately. We shall do our best to address it to the best of our efforts. Request your continued patronage and repeated visit. Sincerely, Hotel Manager.
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This hotel is amazing. The bed was so comfortable. The rooms are modern. The common area is warm & inviting. They ACTUALLY have REAL truck parking. The breakfast is great, not just some old donuts & coffee. This is now one of my favorite hotels.
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Response from ComfortInnSuitePlano, Hotel Manager at Comfort Inn & Suites Plano East
Responded Oct 17, 2019
Dear Guest, Greetings from Comfort Inn & Suites Plano East. I would like to take this opportunity to thank you for taking the time to write a review on Trip Advisor about your experience. I am so pleased to know that you had a wonderful stay with us. Your compliments about the facilities, in particular, delights me and it gives me great pleasure to share it with the team. Looking forward to welcoming you back to your ‘home’ at the Days Inn, Gresham. Sincerely, Hotel Manager.
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This hotel does not even deserve 1 star. I travel a lot locally and frequently have a need for overnight stay. I wanted an inexpensive hotel and found this one last minute. The rate was definitely inexpensive, however the deposit was twice as much as the rental fee. It has now been more than a week since I checked out and I still haven't been credited for my deposit. To put things in perspective I book rooms at the Wyndham and the Sheraton over the next 3 nights. Although the rooms were more expensive (between $80-$90), the deposits at the nicer hotels were only $50. My out of pocket expense for a nice hotel came out to around $130-$140 per stay, and in both instances my deposit was credited back to me at check out. It has been 8 days and the deposit for my stay at Comfort Inn's 1 star hotel still has not been credit back to me and my out of pocket expense is now at $160 for a much lesser quality. I have called daily to speak with the manager to speed up the process and have been told that she is not in. They always tell me to call back between 2-3 hours later, yet she never comes to work. Today i asked for her manager and was sent to a random voice mail. At this point, I will sit back and let my deposit get refunded to me whenever they decide to release it but I can promise you I will never book a stay at a cheap Comfort Inn again. It ends up costing more with and is not the quality is poor.
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Response from ComfortInnSuitePlano, Hotel Manager at Comfort Inn & Suites Plano East
Responded Sep 5, 2019
Hello Jason, Thanks for your stay at the Comfort Inn & Suites Plano East We are very much concerned with your feedback. Our apologies for the bad experience. Our endeavor is to offer a nice stay to all our guests but failed this time. Actions shall be taken to improve everything on priority and you can have a good stay next time. Hope you will reconsider. Sincerely, Hotel Manager.
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My husband and I stayed here one night. We had a lot of confusion during check-in. We were about 30 minutes prior to check in and they told us our room would not be ready for over an hour. The women were not rude but not helpful. We ended up checking in my 3 PM. After that initial hiccup, we had a great stay. I was surprised at the quality of the room for the low price. It's tucked in a little from the highway which is nice for reduced noise but still convenient for access to 75. The lobby/breakfast area was nice. Aside from an unpleasant check-in, it was a quality stay.
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Response from ComfortInnSuitePlano, Hotel Manager at Comfort Inn & Suites Plano East
Responded Jul 24, 2019
Dear Guest, Thank you so much for your kind words. While I'm sorry that your check-in didn't make a good first impression, I’m so pleased that you found us a clean and pleasant place to stay and that our amenities were to your liking. We take real pride in this hotel and in serving guests like you, and I’m happy that you had such a pleasant stay. We look forward to having you with us again soon. Sincerely, Hotel Manager
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PRICE RANGE
$60 - $100 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express & suites plano east hotel plano, holiday inn express and suites plano east, holiday inn plano, plano holiday inn
FORMERLY KNOWN AS
Holiday Inn Express & Suites Plano East
LOCATION
United StatesTexasPlano
NUMBER OF ROOMS
137
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Frequently Asked Questions about Comfort Inn & Suites Plano East
Which popular attractions are close to Comfort Inn & Suites Plano East?
Nearby attractions include Escape Expert (0.4 miles), Historic Downtown Plano (0.6 miles), and Breakout Games - Plano (0.3 miles).
What are some of the property amenities at Comfort Inn & Suites Plano East?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Comfort Inn & Suites Plano East?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Comfort Inn & Suites Plano East?
Guests can enjoy free breakfast during their stay.
Is parking available at Comfort Inn & Suites Plano East?
Yes, free parking is available to guests.
What are some restaurants close to Comfort Inn & Suites Plano East?
Conveniently located restaurants include Urban Crust, Fish Shack, and Jorg's Cafe Vienna.
Are there opportunities to exercise at Comfort Inn & Suites Plano East?
Yes, guests have access to a pool and a fitness center during their stay.
Is Comfort Inn & Suites Plano East located near the city center?
Yes, it is 0.6 miles away from the center of Plano.
Are any cleaning services offered at Comfort Inn & Suites Plano East?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Comfort Inn & Suites Plano East?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Comfort Inn & Suites Plano East offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.