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NYLO Plano at Legacy

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NYLO Plano at Legacy
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648 Reviews from our TripAdvisor Community

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Showing 640: English reviews
Sheffield
Reviewed 3 days ago NEWvia mobile

This is the second time I've stayed at this hotel. The last was 18 months ago. The last time I thought it was pretty good. This time I think it's just pretty average. I like the rooms. Big bed adequate space. The problem is it's the stuff at the edges that just aren't working. First off coffee machine in the...

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Helpful?
Thank Campervangirl65
Lawton, Oklahoma
Reviewed 2 weeks ago via mobile

Right off the bat, let me say you will get the minimalist loft experience here. The rooms are clean and staff were okay. What you won't see, hair dryers, coffee cups, or beds completely made. Plastic cups, cheapest TP available, low quality linens and towels. I just wasn't impressed at all. It's not bad, but others like the Element across...

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Helpful?
Thank El_jefe33
LaurenOsterhoff, Front Office Manager at NYLO Plano at Legacy, responded to this review

Dear, El_jefe33, I would like to apologize for the for the items missing in your room and the and that you found the quality of items in your room to be sub-par. There is no reason for the items requested not to have been delivered in a timely manner. I will address your concerns with our management team to ensure...

Reviewed 4 weeks ago

The staff is friendly and professional. The room was very clean and comfortable. Brandon at the bar is great. One of the most knowledgeable bar tenders I have seen. A true professional and master of his craft. Ask him about the Deconstructed Old Fashioned, the best! I have stayed here several times and have always felt very comfortable. thanks Nylo!

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Helpful?
Thank Michael L
LaurenOsterhoff, Front Office Manager at NYLO Plano at Legacy, responded to this review

Dear Michael L, Thank you for taking the time to share your experience. We're glad to hear you were pleased with the service Brandon provided. He's certainly been a great addition to our team and pours a mean drink! And we thank you for your continued loyalty to NYLO Plano! Let us know the next time you will be in...

Johannesburg, South Africa
Reviewed December 4, 2016

The reception staff are super nice and the driver of the shuttle is so nice to talk to. The room we were in did not impress me and I was rather uncomfortable with the open on top bathroom. My husband went to the gym bathroom in the mornings so he can have some privacy... The room is fine if you...

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Helpful?
Thank Maryna24
LaurenOsterhoff, Front Office Manager at NYLO Plano at Legacy, responded to this review

Dear Maryna, Thank you for taking the time to share your feedback. I'm glad you were pleased with our staff service and comfy beds! I'm sorry you were not satisfied with the bathroom. We are looking forward to renovating the hotel early next year and I can assure you privacy and functionality are included in our upgrades. We would love...

Dallas, United States
Reviewed November 21, 2016 via mobile

Absolutely loved this hotel! So glad Jesse was working when I called/came in. She was incredibly helpful. Loved the bar-there was a great selection. Bar area moves into the outdoor area which is absolutely the best! Heated outdoor pool with a fire pit-loved! Perfect low-key vibe so we'll definitely look into NYLO when we plan a night out with the...

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Helpful?
Thank Kristyn H
LaurenOsterhoff, Front Office Manager at NYLO Plano at Legacy, responded to this review

Dear Kristyn H, What a great review! I am happy to hear you enjoyed our bar, pool, and especially staff service. Jesse has been a great addition to our team. This is the type of experience we strive for every guest to have. Please feel free to reach out to us the next time you will be in the area....

West Chicago, Illinois
Reviewed November 19, 2016 via mobile

Just checked in tonight 11/19 I am a loyal (was) a loyal Hilton Diamond member and expect the best in my travel experience, especially since those of you in the know, business travel ain't glamorous. When I was informed my reservation was not available at the local hilton, (lower case intentional) they referred me to NYLO, a chain I have...

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Helpful?
Thank Jcrandamme
LaurenOsterhoff, Front Office Manager at NYLO Plano at Legacy, responded to this review

Dear Jcrandamme, We can't thank you enough for your spectacular review! I understand how frustrating it is when your reservation is not secured and am glad we were able to accommodate you. NYLO guests have come to expect a truly unique and hospitable experience when they stay with us and we take great pride in that. Please contact us the...

Reviewed November 14, 2016 via mobile

The contemporary atmosphere and staff were very welcoming. We showed up at check in time and a wedding party had checked out of our suite late so it was still being cleaned. Instead of turning us away they gave us vouchers and sent us down to the bar for drinks on the house. The room was well cleaned and cared...

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Helpful?
Thank Meagan C
Dallas, Texas
Reviewed November 14, 2016

Front desk staff was very friendly, even while performing Housekeeping duties as they had "no Housekeeping right now." I was assigned a room, given the entry card ... it did not work the entire stay. When I checked out, it was discovered the wrong room number was written down for me!! A couple of the hand towels looked like they...

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Helpful?
Thank RustiAmmo
LaurenOsterhoff, Front Office Manager at NYLO Plano at Legacy, responded to this review

Dear RustiAmmo, I apologize for the error with your room assignment, power outage and condition of your towels. I assure you these are not typical occurrences at our hotel and I will reach out to the appropriate departments. Business travelers have come to love our unique accommodations, as they are a change from a typical hotel stay. Give us a...

San Antonio, Texas
Reviewed November 9, 2016

Pros: Clean room, comfortable bed, friendly staff. Cons: I'm stayed here for business because others in my party booked this. However, when I come back I wouldn't stay here because while the decor is interesting, I personally didn't find it very 'homey.' The concrete walls, floor, and industrial look didn't really appeal to me. The room felt a bit cold...

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Helpful?
Thank throg00
LaurenOsterhoff, Front Office Manager at NYLO Plano at Legacy, responded to this review

Dear, Throg00, I am glad you were happy with our staff service and the cleanliness of our hotel. This is what we strive to deliver to our guests everyday. I'm sorry our décor was not to your liking. While our style may not be for everyone, functionality is important to us and our guests. Utilization of space and increased storage...

Arlington, Texas
Reviewed November 9, 2016

My husband and I recently stayed overnight while attending a nearby wedding. We loved the decor, sexy ambiance, and our room was impeccably clean. My only suggestion would be some glassware; as sharing a bottle of wine while drinking from plastic cups #notsexy We enjoyed a quiet room on the 4th floor which was lovely. I thought the floor to...

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Helpful?
Thank Lo S
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Free Parking
  • Business Center with Internet Access
  • Conference Facilities
  • Breakfast Available
  • Shuttle Bus Service
  • Dry Cleaning
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
NYLO Plano--the original NYLO hotel--blends NYLO's signature urban, industrial design with classic Texas comfort to provide an unmatched and highly social hotel experience. Business and Leisure travelers alike will enjoy chic loft-style accommodations, NYLO's signature LOCL Bar & Restaurant, a heated outdoor pool, a state of the art gym, and 1,800 square feet of meeting and event space. ... more   less 

Additional Information about NYLO Plano at Legacy

Address: 8201 Preston Road, Plano, TX 75024
Location: United States > Texas > Plano
Price Range: $111 - $898 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — NYLO Plano at Legacy 3.5*
Number of rooms: 176
Reservation Options:
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Also Known As:
Nylo Plano At Legacy Hotel Plano
Nylo Hotel Plano
Hotel Style:
#4 Business Hotel in Plano
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Questions & Answers

Here's what travelers have asked, with answers from NYLO Plano at Legacy staff and other travelers.
1 question
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Questions? Get answers from NYLO Plano at Legacy staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“4th floor was very peaceful and quiet”
 of 5 bubbles los499, Nov 9, 2016 | Read review
“Ask if they are having a party before you book”
 of 5 bubbles I3440RDmelissaw, Oct 24, 2016 | Read review
“Pick a room that doesn t give on the pool”
 of 5 bubbles danielrV8527RV, Oct 19, 2016 | Read review
“Loft style so bathrooms are not enclosed.”
 of 5 bubbles HaynesJL, Oct 3, 2016 | Read review
“If you open the blinds at all on lower floor rooms the parking lot peeps can see right in! Ask for a higher floor.”
 of 5 bubbles Tashatart, Sep 26, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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