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NYLO Plano at Legacy

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NYLO Plano at Legacy
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620 Reviews from our TripAdvisor Community

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Showing 613: English reviews
Boquete, Panama
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed yesterday NEW

If you love industrial chic, the repurposed warehouse feel (and look) for your hotel stay, the NYLO is your perfect spot. If bare walls, exposed plumbing, uncovered HVAC and eclectic design/decor/appointments render the feel of a prison cell, stay somewhere else. Whatever your choice, the NYLO will be unlike any hotel you've experienced. Our tastes run to the adventurous and... More 

Helpful?
Thank WriterBy
Half Moon Bay, California
Level Contributor
49 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

Rooms and building are fabulous. Serious problems in management. In 3 trips now, there's been one person at the front desk with a long check in line, who also has to answer phone. People on phone know they are getting the shuffle, so they dig in and won't let the stressed out desk person off the hook.. People in the... More 

Helpful?
1 Thank Dean-Laura
LaurenOsterhoff, Front Office Manager at NYLO Plano at Legacy, responded to this review

Dear Dean-Laura, I apologize for the many inconveniences you faced during your stays with us. None of our guests should have to wait more than a few minutes to check in or have their calls answered. I can assure you these issues are being addressed by management. I encourage you to call me at your convenience so we can further... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We have been coming to this hotel for several years and we have always had a great experience. A week ago we had a business meeting and saw the place has had some dramatic changes specially in the food menu we tried different things and everything was delicious. The service as always was great, everybody was so nice and ready... More 

Helpful?
Thank ranny k
AVI_NIEGO, General Manager at NYLO Plano at Legacy, responded to this review

ranny k! Wow! Thank you for the superb feedback regarding your recent visit at NYLO Plano! I am happy to read that you've enjoyed the recent changes we have made. We always strive for excellence and it is nice to know that our guests recognize it. Please touch base when your travels return you to Plano, as I will have... More 

Lowen333
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

I hate to write poor reviews... I really do. But I need to tell the world how awful this place is. Concrete walls/Floors/Ceilings in every room make it stark and feels like prison walls (definitely not modern or edgy). Even with the cold walls and no carpeting, it feels like there is a ton of moisture/humidity/mold in the room. I... More 

Helpful?
Thank Lowen333
AVI_NIEGO, General Manager at NYLO Plano at Legacy, responded to this review

Dear Lowen333, Thank you for the feedback regarding your recent visit at the NYLO Plano. I am sorry you didn't find our hotel to your liking. I was happy to read, however, that we didn't fall short when it came to service and that the staff is lovely. Please feel free to contact me with any other concerns, and I... More 

Saint Louis, Missouri
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I've stayed here twice on business trips. I enjoy the architecture and the contemporary vibe of the place. The staff is friendly. The restaurant is very good, I've had breakfast there twice and dinner once. The only cons - - I had a room with two queen beds and there is nowhere on either side of either bed to plug... More 

Helpful?
Thank Elizabeth C
LaurenOsterhoff, Front Office Manager at NYLO Plano at Legacy, responded to this review

Dear Elizabeth C, Thank you for sharing your experience with us! I'm glad you enjoyed our restaurant and staff service. I apologize that the AC was loud and there was not an outlet conveniently located near your bed. We will certainly look into making sure there are enough places in guest rooms to charge your devices. Thanks again for your... More 

Sachse, Texas
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We planned to have 10 couples stay here for our wedding party. The hotel is in fact beautiful and modern looking. Unfortunately, he staff and management was beyond difficult to deal with. Impossible to get in contact with the manager or the group planning person. Phone calls were not ever returned and we had to repeatedly call. Prices were different... More 

Helpful?
Thank Jason F
LaurenOsterhoff, Front Office Manager at NYLO Plano at Legacy, responded to this review

Jason F, I'm glad you enjoyed the modern feel of our hotel. I apologize that you had difficulty getting in touch with our team and the amenities offered were not what you were expecting. We pride ourselves in making all of our guests, especially groups and wedding parties feel special during their time with us. I encourage you to call... More 

Mount Pleasant, Texas, United States
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed July 19, 2016

This hotel has a great pool and interesting decor. Once inside the room, it is obvious that it is not the high end boutique that the first impression gives. Bedding is low quality with rough sheets and cheap pillows. Air conditioner was set to 68 and never cooled down below 78. I reported the uncomfortable temperature and they attempted to... More 

Helpful?
2 Thank Michelle D
LaurenOsterhoff, Front Office Manager at NYLO Plano at Legacy, responded to this review

Michelle D, Thank you for taking the time to tell us about your experience. I apologize for the issue with your AC and that the bedding was not to you satisfaction. We have implemented improved procedures to ensure any issues are resolved in a timely manner. We are keeping the lines of communication between departments and management, non-management open to... More 

Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 18, 2016 via mobile

The staff was really friendly, the rooms were nice. The bed was great until the next morning, but we both woke up with sore backs. It went away quickly though for me. Its not close to the shops at legacy, I'm not sure where we saw that, but it's incorrect. Will try another hotel if we go back.

Helpful?
1 Thank Kheri S
LaurenOsterhoff, Front Office Manager at NYLO Plano at Legacy, responded to this review

Kheri S, Good afternoon. Thank you for taking the time to share your experience. I'm glad our staff service and rooms were to your liking. While we are slightly farther than walking distance from the Shops at Legacy, our complimentary shuttle can get you there Monday through Friday from 7AM-10AM and again at 3PM-8PM. Guests love our shuttle driver as... More 

Level Contributor
33 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed July 13, 2016 via mobile

We actually stay here quite often. It's unique and always a good price. Nice accommodations and clean. Close to pretty much anything on the north side of the Dallas area so that makes it a good place to stay for us. Been here also for a wedding reception and it was done very well

Helpful?
Thank jarrett m
LaurenOsterhoff, Front Office Manager at NYLO Plano at Legacy, responded to this review

Jarrett M, I'm glad to hear you are such a fan of NYLO Plano! We love offering guests unique accommodations and being in close proximity to so many great shops and restaurants. Please call us the next time you are in the area. I can set up a reservation for you and ensure you have another great experience. I look... More 

Sao Paulo, SP
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed July 13, 2016

Despite my first good initial impressions, with the modern lobby and minimalist style of the buidild, my staying at Nylo turned out to be quite disappointed. First, I had to change rooms 3 times upon my arrival: the first one was not done (even though i was given a key and went up 3 floors just to find a messy... More 

Helpful?
1 Thank AnaMinconi
LaurenOsterhoff, Front Office Manager at NYLO Plano at Legacy, responded to this review

AnaMinconi, Thank you for sharing your experience. Guest feedback is always appreciated as we want to know where we can improve and where we are exceeding expectation. I am sorry you had to change rooms during your visit and that staff service did not meet your expectation. I would love for you to stay with us again. We will certainly... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Free Parking
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Center with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Shuttle Bus Service
  • Free Parking
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
NYLO Plano--the original NYLO hotel--blends NYLO's signature urban, industrial design with classic Texas comfort to provide an unmatched and highly social hotel experience. Business and Leisure travelers alike will enjoy chic loft-style accommodations, NYLO's signature LOCL Bar & Restaurant, a heated outdoor pool, a state of the art gym, and 1,800 square feet of meeting and event space. ... more   less 

Additional Information about NYLO Plano at Legacy

Address: 8201 Preston Rd, Plano, TX 75024-2308
Location: United States > Texas > Plano
Price Range: $117 - $187 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — NYLO Plano at Legacy 3.5*
Number of rooms: 176
Reservation Options:
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Also Known As:
Nylo Plano At Legacy Hotel Plano
Nylo Hotel Plano
Hotel Style:
#4 Business Hotel in Plano
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