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NYLO Plano at Legacy

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NYLO Plano at Legacy
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633 Reviews from our TripAdvisor Community

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Showing 625: English reviews
Bristol UK
Level Contributor
80 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I stayed here for 6 nights on business. Firstly, the service was great, but this is to be expected in the US- but worth pointing out. The decor of this hotel (and maybe all the NYLOs, I haven't stayed in any others) was an industrial 'unfinished' style. Think bare pipes, lots of concrete and nothing plastered. The room was a... More 

Helpful?
Thank BugPowderDust
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

We arrived after our wedding exhausted and giddy. The front desk employee, Chris Williams, was tremendously outgoing and friendly and made sure we had everything we could need or want. We got to our room, looked around at the beautiful soaring ceiling, concrete walls and floors, adorable seating area and the bed - framed by a ceiling to floor window... More 

Helpful?
1 Thank Caitlyn B
LaurenOsterhoff, Front Office Manager at NYLO Plano at Legacy, responded to this review

Dear Caitlyn B, This review just made my day! We are always striving for perfection. I'm happy to know you received great service from all departments, enjoyed the look of our hotel and had a great meal. I cannot wait to share this review with our team. Thank you for making us part of your special day and congratulations! Please... More 

Boulder, Colorado
1 review
1 of 5 stars Reviewed 5 days ago NEW

The front desk passed me to the housekeeping voicemail when I called them 5 minutes after leaving the hotel and with no time to return. Left a message requesting a call back that they had my jacket. Didn't get a call back, so I called back the next day only to be told there was no jacket in lost in... More 

Helpful?
Thank swisherbill
Orlando
Level Contributor
44 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Trendy and hipster pretty much sums up the hotel. Concrete walls, sofa's on the ceiling...it's all quite cool. The best part is the service by far. We checked in and once we got to the room we realized we didn't ask for a fridge for my sons milk. We called to the front desk and they brought it up within... More 

Helpful?
1 Thank Tashatart
LaurenOsterhoff, Front Office Manager at NYLO Plano at Legacy, responded to this review

Dear Tashatart, Wow! What a great review! Thank you so much for taking the time to give your feedback. It's great that you were satisfied with our speedy staff service, amenities and the overall look of the hotel. I look forward to passing this along to our staff! Please let us know the next time you will be in the... More 

Kansas City, Missouri
Level Contributor
130 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

This hotel is going to appeal to the younger set. We "oldies but goodies" like a little space in a hotel room. If you like concrete floors, concrete walls, concrete ceilings, this is probably going to appeal to you. There are no plug-ins next to the bed, so if you want to use your laptop you will have to use... More 

Helpful?
Thank Denise B
LaurenOsterhoff, Front Office Manager at NYLO Plano at Legacy, responded to this review

Dear Denise B, Thank you for taking the time to share your feedback and experience. We are working on making rooms more efficient and improving the utilization of space. Additionally, I apologize for your service at the bar. We will share this information with the food and beverage team. However, I'm glad to hear you liked the overall look of... More 

Dallas, Texas
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

My fiance and I stayed at the NYLO about 2 weeks ago and we encountered an issue that was initially not resolved and because of that, I rated this hotel a 1 "star". Since then management (Lauren) got in touch with me to apologize for our experience, she discussed the issue with her staff, and completely rectified our issue, beyond... More 

Helpful?
Thank Ashley B
LaurenOsterhoff, Front Office Manager at NYLO Plano at Legacy, responded to this review

Dear Ashley, Thank you for the great review! I am glad we were able to come to a resolution that was not only to your liking but also convinced you to come back in the future. Let me know the next time you would like to stay. I will personally ensure you are provided with the excellent service our guests... More 

memphis
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Very industrial design and decor. Great service, especially at the front desk and the bar. Skip the breakfast buffet; you will be surrounded with better options in the area. Large rooms with great beds and bedding; cool outdoor spaces and nightly activities. Complimentary shuttle service within 6 miles of the hotel, and there is excellent shopping and eating EVERYWHERE within... More 

Helpful?
Thank kelceyj
LaurenOsterhoff, Front Office Manager at NYLO Plano at Legacy, responded to this review

Dear Kelceyj, Thank you for your feedback! I'm so glad you enjoy our rooms, outdoor space and activities. I will be sure to let our wonderful staff know you appreciated their great service. Please let me know if you have suggestions about how we can get you to dine with us for breakfast next time. I would love to make... More 

Lewisville, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

I always stay here, it's an amazing spot for the price. Employees are always kind and the rooms are always clean and comfortable. Never take the time to try the bar/restaurant down stairs but heard its good.. I'll be staying here in the future as well

Helpful?
1 Thank asheckendorn
LaurenOsterhoff, Front Office Manager at NYLO Plano at Legacy, responded to this review

Dear Asheckendorn, Thank you for the great review! We love our regulars and are glad to hear our rates, and clean rooms have brought you back! You will definitely have to check out the restaurant the next time you are in town. We screen movies outside on Saturday nights and have live music on Wednesday and Thursday nights. Additionally, there... More 

dallas
1 review
5 of 5 stars Reviewed 2 weeks ago

I visited NYLO Plano today and it was the perfect spot for our lunch meeting. We were treated like royalty from beginning to end. We were seated in a quiet room near the lounge area. It was our guest's first time visiting, so we were delighted when Brooke the Sales Manager offered to give us a tour of the hotel.... More 

Helpful?
Thank Courtney P
LaurenOsterhoff, Front Office Manager at NYLO Plano at Legacy, responded to this review

Dear Courtney P, Thank you for the wonderful review! It sounds like you had a great experience from our menu items and music to the personalized service from our wonderful team. Please let us know when you plan to stay. We would love to book that Lifestyle Suite for you and continue to provide the excellent service you received during... More 

Houston, Texas
Level Contributor
241 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is one of the few places in the area with a Tesla charger so we stayed here one night while visiting Dallas last weekend. The hotel decor is very cool and we enjoyed our stay overall. The front desk staff and bar staff were nice but they seemed to be short-staffed. There were lines at the front desk and... More 

Helpful?
Thank TLWhite
LaurenOsterhoff, Front Office Manager at NYLO Plano at Legacy, responded to this review

Dear TLWhite, Thank you for taking the time to share your feedback. It's great to know you enjoyed the décor and were able to utilize our Tesla parking! I am sorry to hear about the inoperable lights in your room and less than speedy service you received during your stay. I will certainly pass this information along to the appropriate... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Free Parking
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
NYLO Plano--the original NYLO hotel--blends NYLO's signature urban, industrial design with classic Texas comfort to provide an unmatched and highly social hotel experience. Business and Leisure travelers alike will enjoy chic loft-style accommodations, NYLO's signature LOCL Bar & Restaurant, a heated outdoor pool, a state of the art gym, and 1,800 square feet of meeting and event space. ... more   less 

Additional Information about NYLO Plano at Legacy

Address: 8201 Preston Rd, Plano, TX 75024-2308
Location: United States > Texas > Plano
Price Range: $116 - $238 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — NYLO Plano at Legacy 3.5*
Number of rooms: 176
Reservation Options:
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Also Known As:
Nylo Plano At Legacy Hotel Plano
Nylo Hotel Plano
Hotel Style:
#4 Business Hotel in Plano
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