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TownePlace Suites Dallas Plano

#23 of 39 Hotels in Plano
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5005 Whitestone Lane, Plano, TX 75024
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90 Reviews from our TripAdvisor Community

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Showing 88: English reviews
Austin, Texas
Level Contributor
29 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
2 of 5 stars Reviewed June 12, 2016

I have always found tripadvisor reviews to be helpful and accurate, so I am going to be honest. Stayed here simply because it was less than a mile from a family event. Not the best place I have ever stayed. Although not in disrepair, it shows and smells its wear. My room just smelled moldy. The carpet was vacuumed, but... More 

Helpful?
Thank Ray N
Marriott TowneP... P, Manager at TownePlace Suites Dallas Plano, responded to this review

Dear Valued Guest, Thank you for taking the time and give your feed back for the TownePlace Suites by Marriott in Plano about your stay with us. Verifying your overall score I realize that we failed in serving you in our hotel as the score was really low. I apologize that you had to experience issues at our hotel and... More 

Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed June 10, 2016 via mobile

The staff was great; especially the operations manager. She really made me feel valued and important. The breakfast was sufficient and the room kept. I would definitely stay here again if visiting houston.

Helpful?
Thank Keisha C
Marriott TowneP... P, Manager at TownePlace Suites Dallas Plano, responded to this review

Dear Valued Guest, Thank you for taking the time to complete our Guest Satisfaction Survey. We are delighted that your stay with the TownePlace Suites Dallas Plano was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we... More 

Alexander, Arkansas
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 2, 2016

I'm not sure of the male employees name that assisted us, but he was working the evening of 5/27 when we arrived around 11:30pm. He was very pleasant and helpful. The hotel was in an excellent location and tucked back on a semi-residential street with many trees. The professionalism was appreciated considering we arrived at the original hotel we booked... More 

Helpful?
Thank Christine W
Marriott TowneP... P, Manager at TownePlace Suites Dallas Plano, responded to this review

Dear Valued Guest, Thank you for taking the time to complete our Guest Satisfaction Survey. We are delighted that your stay with the TownePlace Suites Dallas Plano was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we... More 

Tuscaloosa, Alabama
Level Contributor
6 reviews
3 hotel reviews
5 of 5 stars Reviewed May 24, 2016

Check-in was quick, friendly and they explained everything to you. Room was clean and room service was great. Wi-Fi worked well and all of the time I was there. Breakfast was simple(cereal, sausage, eggs, etc.) Super nice employees.

Helpful?
Thank DevilzAdvocate
Marriott TowneP... P, Manager at TownePlace Suites Dallas Plano, responded to this review

Dear Valued Guest, Thank you for taking the time to complete our Guest Satisfaction Survey. We are delighted that your stay with the TownePlace Suites Dallas Plano was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we... More 

Chennai (Madras), India
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed May 5, 2016

Stayed here for 3 weeks. Nothing bad or great about the hotel. they have complimentary breakfast with limited options. wifi speed is bit slow. Budget property from Marriott. Has cooking options with cookery set and microwave.

Helpful?
Thank chandu S
Marriott TowneP... P, Manager at TownePlace Suites Dallas Plano, responded to this review

Dear Valued Guest, Thank you for taking the time to complete our Guest Satisfaction Survey. We are delighted that your stay with the TownePlace Suites Dallas Plano was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we... More 

Plano, Texas
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed April 12, 2016

I arrived late, first time in Dallas TX, to find that this hotel (recommended by the company that I am visiting for training) was NOT CLEAN, disturbingly smelly and staff (besides Robbie, who was delightful) complacent and unsympathetic to my needs as a customer. I was greeted by Naveed, who asked if I cared to be on the first floor... More 

Helpful?
1 Thank Amanda C
Marriott TowneP... P, Manager at TownePlace Suites Dallas Plano, responded to this review

Dear Valued Guest, Thank you for taking the time and filled out the Guest Satisfaction Survey for the TownePlace Suites by Marriott in Plano about your stay with us. Verifying your overall score I realize that we failed in serving you in our hotel as the score was really low. I apologize that you had to experience issues at our... More 

Broken Arrow, Oklahoma
Level Contributor
87 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed March 29, 2016

This location is starting to show its age. You can tell they have repainted it, but even that new paint is starting to peel from the walls. Carpeting and furniture is old and the mattresses are still the low-end, but firm, mattresses you can get at any hotel. Hallways are a little dark and all the common areas are really... More 

Helpful?
Thank PlatinumAtMultiple
Marriott TowneP... P, Manager at TownePlace Suites Dallas Plano, responded to this review

Dear Valued Guest, Thank you for taking the time and share your comments about your experience with the TownePlace Suites Dallas Plano. You indicated in your response that your stay was unsatisfactory. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your expectations.... More 

Plano, Texas
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed March 21, 2016

This is one of the good Marriott property in Plano,TX , about 23-25 Miles from Dallas airport. It had fully equipped kitchen with all the utensils . Room was really clean.Hot Breakfast buffet was good. This is little old Marriott property but maintained well.Lots of option for Food nearby the hotel.This is next to Residence Inn hotel.

Helpful?
Thank Ishan G
Marriott TowneP... P, Manager at TownePlace Suites Dallas Plano, responded to this review

Dear Valued Guest, Thank you for taking the time to complete our Guest Satisfaction Survey. We are delighted that your stay with the TownePlace Suites Dallas Plano was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we... More 

Tulsa, Oklahoma
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed March 20, 2016 via mobile

We stayed here for 5 nights to visit family nearby. It was much smaller than expected - really not much bigger than a large hotel room. I had expected a suite to actually have a "bedroom" with a door, but it was more like a studio. The couch made out into a bed, but when out, it left no room... More 

Helpful?
Thank Viajesro
Marriott TowneP... P, Manager at TownePlace Suites Dallas Plano, responded to this review

Dear Valued Guest, Thank you for taking the time and share your comments about your experience with the TownePlace Suites Dallas Plano. You indicated in your response that your stay was unsatisfactory. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your expectations.... More 

Antlers, Oklahoma
Level Contributor
58 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed March 14, 2016

This place is great. We stayed here after a late day at Holiday in the Park at Six Flags. Check in went smooth. We had lots of room in the suite. The bedding was comfortable and welcoming after a long day. Complimentary breakfast was plentiful. I would highly recommend this place to anyone. It's nice and quiet!

Helpful?
Thank Visilea
Marriott TowneP... P, Manager at TownePlace Suites Dallas Plano, responded to this review

Dear Valued Guest, Thank you for taking the time to complete our Guest Satisfaction Survey. We are delighted that your stay with the TownePlace Suites Dallas Plano was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Fitness Center with Gym / Workout Room
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Free Parking
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Center with Gym / Workout Room
  • Pool
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Self-Serve Laundry
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service

Additional Information about TownePlace Suites Dallas Plano

Address: 5005 Whitestone Lane, Plano, TX 75024
Location: United States > Texas > Plano
Price Range: $94 - $167 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — TownePlace Suites Dallas Plano 2.5*
Number of rooms: 106
Reservation Options:
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Also Known As:
Towneplace Suites Dallas Plano Hotel Plano
Towneplace Suites Plano
Hotel Style:
#12 Business Hotel in Plano
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