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Holiday Inn Express Dallas North Tollway (N Plano)

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Holiday Inn Express Dallas North Tollway (N Plano)
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107 Reviews from our TripAdvisor Community

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Showing 104: English reviews
Massachusetts
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

Hotel was clean and front desk was helpful, was near everything. Pool was great, loved the breakfast in the am. Rooms were cleaned great, and fast. The manager was great also, they gave good recommendations on places to visit and eat

Helpful?
Thank aarons123456
Toronto
Level Contributor
36 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 1 week ago

I had to travel to Dallas, unfortunately for a funeral, and the closest hotel to the location was this Holiday Inn Express in Plano. My flight to Dallas was delayed by some 3 hours, but even though I finally arrived at the hotel well past 2200 hrs, the night manager Amberley was cordial, efficient and quick....great after the long delay.... More 

Helpful?
Thank Stephen S
Spring, Texas
Level Contributor
11 reviews
5 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

Had to go to Plano for a family emergency. Got a little better hospital rate. That was appreciated. Stayed here 2 nights. Did not request a handicapped room but I guess it was all that was left. I am handicapped but usually don't request it. The room was clean and spacious. The room offered a small fridge, a safe, and... More 

Helpful?
Thank robert k
Glen Rose, Texas
Level Contributor
81 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 stars Reviewed June 13, 2016 via mobile

Our only complaint is the beds. They were not the lush mattress with sturdy frame we have come to expect on our visit to several HIEs across the US. Everything else was on par. They even had ham along with bacon for breakfast which was a pleasant plus!

Helpful?
Thank Keith S
Pearland, United States
Level Contributor
47 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed May 31, 2016

Stayed 2 nights in 2 rooms for a basketball tournament. Rooms are adequate, pillows comfortable, nothing fancy or posh. Bathroom amenities sparse (tiny shampoo, soap, etc...). Room service didn't clean 1 of the rooms on one day. Breakfast was awful - imagine pouring about 1/3" of egg-substance into a pan, baking it and then chopping it into little bits so... More 

Helpful?
Thank Pho-sho_TX
IHGService, Guest Relations Manager at Holiday Inn Express Dallas North Tollway (N Plano), responded to this review

Dear Pho-sho_TX, Thank you for taking the time to review our property. I am pleased to note that you liked the room features and comfortable pillows. Guest comfort and satisfaction are of the utmost concern to us and our hotels are committed to making every possible effort to provide a n excellent accommodation. It is regrettable to hear that you... More 

Cave Springs, Ar
Level Contributor
4 reviews
2 of 5 stars Reviewed May 15, 2016 via mobile

Stayed 2 nights recently. First night got in after a long day on the road to discover no shampoo or conditioner in room, which caused an unnecessary trip to the front desk. Second day after being out got back to find most of the furniture moved as if they vacuumed but didn't move anything back afterwards. Breakfast was a disappointment.... More 

Helpful?
Thank Dan D
IHGService, Guest Relations Manager at Holiday Inn Express Dallas North Tollway (N Plano), responded to this review

Dear Dan D, Thank you for taking the time to write a review about your stay with us. We would like to apologize for the less than satisfactory breakfast experience you had and for falling short of your expectations regarding our bathroom amenities and housekeeping staff. Reviews like yours are very valuable as they enable us to target areas we... More 

Grand Prairie, Texas
Level Contributor
40 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed April 21, 2016

Hotel was clean, quiet and room was spacious and bed was comfortable. We slept well. Good black out curtain. Hotel seemed fairly new. Breakfast was what you would expect from Holiday Inn Express. Hotel was convenient between downtown Plano and Nebraska Furniture Mart. Both worth visiting.

Helpful?
Thank moderncamper
Minneapolis, Minnesota
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed April 15, 2016 via mobile

I was very disappointed with the quality of the place. The door locks hardly work with the cards and the AC sounded like a generator. There is also a general bad smell in the hotel may be from the AC. However the breakfast is good and the employees and internet are great.

Helpful?
Thank RiuChainFan
IHGService, Guest Relations Manager at Holiday Inn Express Dallas North Tollway (N Plano), responded to this review

Dear RiuChainFan, Thank you for taking the time to write a review about your stay with us. We are pleased to know that you found our breakfast selection to be good and our staff to be great. However, we would like to apologize for the inconvenience caused our air-conditioning system and for the issues you had with our key cards... More 

Shreveport, Louisiana
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed March 28, 2016 via mobile

Bed broken, mold in shower . Manger very rude . This hotel appears to be nice from the lobby but it's old and needs attention. I work for holiday Inn and the manager feels like since I'm a employee in a different sate that it's okay to give me and my family the worst room. He refused to refund my... More 

Helpful?
1 Thank April L
IHGService, Guest Relations Manager at Holiday Inn Express Dallas North Tollway (N Plano), responded to this review

Dear April L, Thank you for taking time to review our hotel. It is truly regrettable that some of our amenities and services did not live up to your expectations. We take comments such as these very seriously and would like to follow-up with you. I have sent you a private message in an effort to obtain additional information. I... More 

Noordwijkerhout, The Netherlands
Level Contributor
41 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed February 21, 2016

I stayed here for 4 nights whilst on a business trip and even though the hotel was undergoing some renevation work I found it clean and conmfortable. My room was a good size, the bed was comfortable, the bathroom clean. The surrounding area is very quiet even though the hotel is situated on a major road. I found the staff... More 

Helpful?
Thank Glenn P
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Recently the winner of the 2010 IHG Renovation Award, Holiday Inn Express and Suites N. Plano is pleased to offer guests a hotel that has undergone a $1 million dollar renovation and has updated its team with a renowned group of individuals that prides themselves in service, guest appreciation and above all, building relationships. With exceptional attention to detail in every room, in every amenity and in every conversation, you will feel like you are home at Holiday Inn Express & Suites N. Plano. ... more   less 

Additional Information about Holiday Inn Express Dallas North Tollway (N Plano)

Address: 3101 Dallas Parkway, Plano, TX 75093
Location: United States > Texas > Plano
Price Range: $98 - $165 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Dallas North Tollway (N Plano) 2.5*
Number of rooms: 80
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Also Known As:
Holiday Inn Express n. Plano Hotel Plano
Plano Holiday Inn
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