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Dallas/Plano Marriott at Legacy Town Center

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#5 of 44 Hotels in Plano
Certificate of Excellence
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Dallas\/Plano Marriott at Legacy Town Center
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531 Reviews from our TripAdvisor Community

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There are newer reviews for Dallas/Plano Marriott at Legacy Town Center
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Showing 519: English reviews
San Francisco, California
Reviewed September 30, 2014

The facility is nice overall, however the rooms were average. I had breakfast in the restaurant one morning and was very disappointed. The "hot foods" were actually cold. I tried to discuss with the manager, but he got very defensive. I looked up the restaurant on the county health department website and found that they had received an unfavorable rating...

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Helpful?
Thank SfTraveller2014
Mary L, General Manager at Dallas/Plano Marriott at Legacy Town Center, responded to this review

Dear SfTraveller2014, Thank you for your valuable feedback. We are so disheartened to read of your restaurant experience. I can personally assure you this has been addressed with our Executive Chef and Director of Operations. We do strive to ensure that every guest has an exceptional experience. May I invite you to contact me to further discuss your experience. I...

Brewerton, New York
Reviewed September 29, 2014

Chosen in the past for proximity to our business appointment. This establishment once again treated us like royalty. Upgraded us to a King suite for a moderate fee-much appreciated. Clean, spacious, two HD TVs (2 rooms). Great mattress on King. Room service awesome, prompt. Great breakfast and optional buffet. Walking distance to great restaurants, shopping, movies. Left "Privacy Please" by...

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Helpful?
Thank Willisdds
Mary L, General Manager at Dallas/Plano Marriott at Legacy Town Center, responded to this review

Dear Willisdds, Thank you for your loyalty to the Marriott family of hotels. My team were thrilled that you enjoyed your stay and you felt like royalty appreciate your wonderful reveiw. Our goal is to serve brilliantly and your review certainly motivates the team to always strive for excellence. We look forward to welcoming you back in the future. Warmest...

Reviewed September 21, 2014

I came to this complex for my wife's Biofeedback Conference. This Marriott has the nicest, most helpful staff I have ever met. I brought a 13 foot long windsurfing trailer with me for my sailing while my wife was in her conference. Will not only helped hold a place on the street for me at the back of the hotel,...

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Helpful?
Thank Petermaryo
Mary L, General Manager at Dallas/Plano Marriott at Legacy Town Center, responded to this review

Dear Petermaryo. Thank you so much for choosing our hotel and I’m thrilled you had the opportunity to go sailing while your wife attended her conference. Will and Marcus were delighted to know their services made a difference. I really appreciate your glowing feedback and our team is so happy you had a great stay. The Shops at Legacy has...

San Antonio, Texas
Reviewed September 13, 2014

Stayed at this Marriott while on business in Plano. Location in the Legacy area is fantastic. Many places to eat and walk including the lake area right in front of the hotel. Service was outstanding. My room was well done with the typical amenities of a full line Marriott. I did not get a chance to try out the restaurant...

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Helpful?
Thank es_in_tx
Mary L, General Manager at Dallas/Plano Marriott at Legacy Town Center, responded to this review

Dear es_in_Tx, Thank you so much for choosing our hotel for your business trip. Delighted you had the opportunity to enjoy The Shop of Legacy and as you mentioned they are right in front of the hotel. On your next trip back we hope you get to enjoy our restaurant. I will share your comment with my team and they...

Reviewed September 9, 2014

The service and staff at Chaddick's is always great to look forward to when traveling to this hotel. Leslie/Lindsay/Guy are always friendly, and always remember my name when I come in (even if I haven't been there in a number of months). Always feel welcomed, and is one of the main reasons for continuing to book this property when in...

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Helpful?
Thank Tony P
Mary L, General Manager at Dallas/Plano Marriott at Legacy Town Center, responded to this review

Dear Tony P, Thank you so much for choosing our hotel. Leslie, Lindsay and Guy are thrilled that their servives made you feel at home. As a result they will recieve the JW Spirt to Serve award. We look forward to welcoming you back again soon. Kindest regard, Mary

Atlanta, Georgia
Reviewed September 5, 2014

I stayed here because it was close to the client I was visiting. After having a long day of travel, I was extremely disappointed with the concierge lounge, the food looked disgusting. It was the absolute worst experience of my week, I had already been to three other cities. All I wanted was a quick snack and a coffee, not...

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Helpful?
Thank adventurerplus
Mary L, General Manager at Dallas/Plano Marriott at Legacy Town Center, responded to this review

Dear adventureplus, First let me take a moment to thank you for choosing our hotel. I’m deeply saddened that your concierge lounge and room service room food did not meet your expectations and we failed to deliver an exceptional experience in solving the issue. I would really appreciate it if we can discuss further. May I invite you to contact...

Bristow, Virginia
Reviewed September 3, 2014

Stayed here this past weekend for one night. Nice location just off the Dallas Toll Road and South of Highway 121 (Gene Rayburn toll road I think). It is located in a residential and shopping area with nice restaurants and shops all within easy walking distance. A nice complimentary garage which you do have to walk outside to get back...

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Helpful?
Thank kes1639
Mary L, General Manager at Dallas/Plano Marriott at Legacy Town Center, responded to this review

Dear kes 1639, Thank you so much for choosing our hotel I do hope you had a fabulous time at your wedding celebration. Delighted you were able to enjoy the pond area and the services provided by the team members. Labor Day is a huge soccer weekend in Plano and Dallas and lots of families travel to the games. My...

Reviewed September 2, 2014

Front desk staff were great, rooms were very clean and well stocked with towels. Great location also with restaurants and shopping nearby. Bell captain helpful also with trying to organize our bags and different rooms, departures, etc.

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Helpful?
Thank KWCabinGirl
Shawnee, Oklahoma, United States
Reviewed September 2, 2014

I am very disappointed in this hotel. All we ever stay at is Marriott and we did not get the Marriott treatment on this trip. We drove three hours from Oklahoma to stay here and look at houses as we are moving to the area. I had booked our stay for Labor Day weekend one week in advance. We have...

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Helpful?
Thank Amber G
Mary L, General Manager at Dallas/Plano Marriott at Legacy Town Center, responded to this review

Dear Amber, I’m deeply saddened that we failed to deliver an exceptional experience and I can understand how frustrating that was after a long drive. I’ve been researching your reservations and can clearly see where you requested extra towels, foam pillows and breakfast for two the week prior. Our double/double room type inventory was completely sold out earlier than your...

Okc
Reviewed August 31, 2014 via mobile

We stayed here during a soccer tournament. I did not choose the hotel, but found it to be very nice. My sisters and I were placed right next to each other, which hasn't always been the case at tournaments. I am very thankful for that. When we arrived the first night, the valet was super nice, and explained how everything...

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Helpful?
Thank Jcjje
Mary L, General Manager at Dallas/Plano Marriott at Legacy Town Center, responded to this review

Dear Jcjje, We really enjoyed having all our soccer players and their families with us over Labor Day weekend. I know your soccer schedule is hectic and we thought it would be convenient to have the ice available at the bell stand for save you some additional time. I will share your feedback regarding wifi and will share it with...

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Amenities

Highlights
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Chaddick's
Chaddick's
Cuisines: American
Things to do
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
Official Description (provided by the hotel)
The Dallas/Plano Marriott at Legacy Town Center is lushly landscaped with scenic parks, ponds, upscale shopping and entertainment venues. Overlooking Bishop Park, this Plano hotel is uniquely located in the Shops at Legacy, offering high-end shopping and dining. On-site amenities include complimentary shuttle within 3 mile radius, the Copper Bottom Grille, Chaddick's Lounge, and outdoor heated pool. Luxurious guest rooms provide plush bedding, Thann amenities, and internet access. ... more   less 

Additional Information about Dallas/Plano Marriott at Legacy Town Center

Address: 7121 Bishop Rd, Plano, TX 75024-3625
Location: United States > Texas > Plano
Price Range: $176 - $441 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Dallas/Plano Marriott at Legacy Town Center 4*
Number of rooms: 356
Reservation Options:
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Also Known As:
Dallas/Plano Marriott At Legacy Town Hotel Plano
Marriott Plano
Plano Marriott
Hotel Style:
#2 Romantic Hotel in Plano
#2 Business Hotel in Plano
#2 Family Hotel in Plano
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Questions & Answers

Here's what travelers have asked, with answers from Dallas/Plano Marriott at Legacy Town Center staff and other travelers.
2 questions
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Questions? Get answers from Dallas/Plano Marriott at Legacy Town Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“all the rooms seemed to be quiet and roomy.”
 of 5 bubbles 65davidm, 4 days ago | Read review
“Restaurant has very good food”
 of 5 bubbles jerrys743, Jan 14, 2017 | Read review
“Hotel bar had some great food.”
 of 5 bubbles Brr4346AD, Dec 2, 2016 | Read review
“Right now, as to stay in the north east part of the building.”
 of 5 bubbles PlatinumAtMultiple, Nov 7, 2016 | Read review
“Most rooms don't have a balcony, unless you book them specifically.”
 of 5 bubbles thellamas, Oct 17, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question