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Extended Stay America - Dallas - Plano

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Extended Stay America - Dallas - Plano
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75 Reviews from our TripAdvisor Community

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Showing 75: English reviews
1 review
5 of 5 stars Reviewed today NEW

Thanks to Extended Stay America for making my stay wonderful. The services were excellent and all the Staffs were also kind and helpful especially Karen. I would certainly recommend this hotel to my friends.

Helpful?
Thank Bibin M
Ankara, Turkey
2 reviews
4 of 5 stars Reviewed 4 days ago NEW via mobile

I stay this hotel almost 10 months,location is very close to restaurants.....hotel rooms are clean also hotel staffs and manager are very helpful(thanks Karen).....also every room has a kitchen,you can get coffee machine or dishes from the reception...i recommend this hotel,good price and good hotel.....

Helpful?
Thank Sarper79
1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

Great staff and manager, great location, I'm from Chicago and everyone makes you feel like your at home. 2 restaurants in or parking lot, stores in walking distance. Very safe feeling at this location. Would definitely recommend this hotel

Helpful?
Thank Giovanni S
Manager_11525, Manager at Extended Stay America - Dallas - Plano, responded to this review

Your experience is very important to us. I'm proud of our staff for providing you with customer service worth mentioning in your review. It is also great to see you found our location convenient to shopping and restaurants. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the... More 

Oilton, Oklahoma
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed July 11, 2016

We arrived late Thursday night, only spending one night. Used priceline, and this is what we got. So many times the reviews below have comments from management saying they will work with housekeeping. I personally believe those notes are just a joke. Saying something to placate the people complaining. The room itself wasn't bad - it would be fine for... More 

Helpful?
Thank Jack M
Manager_11525, Manager at Extended Stay America - Dallas - Plano, responded to this review

Your recent review has my attention. I'm disappointed about the cleanliness and let me say we are retraining our housekeeping staff to do a better job on cleaning, and it is getting better. However, it displeases me that your experience was less than great. Please contact me, at dpo2@extendedstay.com, if you would like to discuss this further. It would be... More 

Wichita, Kansas
Level Contributor
28 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed April 15, 2016

The location is very close to freeway and that helps lot if you want to go to visit few sites, Very friendly desk people and will always there to help you will bring your utensils to your room. making your own breakfast will make your stay the best is what I ike the most when I am on vacation.

Helpful?
Thank Tony M
Manager_11525, General Manager at Extended Stay America - Dallas - Plano, responded to this review

I appreciate you taking the time to write such a wonderful review. I am so ecstatic to know that you enjoyed your stay! It’s great to read that you enjoyed our friendly customer service. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. More 

Level Contributor
47 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed March 2, 2016

We booked this property through Hotwire, and were a little apprehensive after seeing some of the other TripAdvisor reviews. However, when we arrived, the staff was courteous and the room was clean and seemed fairly well-maintained. There was some wear and tear on the furniture, but at the price point we had, that is to be expected. It's nothing that... More 

Helpful?
Thank SelfTitled
Manager_11525, General Manager at Extended Stay America - Dallas - Plano, responded to this review

I want to thank you for taking the time to post a review of your stay. We appreciate you letting us know that our beds were not to your expectations. We are sorry for this issue, but are pleased to read that you had a positive stay overall and found our hotel to be a good value. Thank you again... More 

Bloomington, Illinois
Level Contributor
5 reviews
4 hotel reviews
3 of 5 stars Reviewed February 1, 2016 via mobile

Stayed there for almost a week a few weeks ago. Nothing spectacular. Two ladies at front office were friendly and always ready to help (Blanca and Mrs Hernandez). Hot shower was not that hot for us from IL. Sometimes water was just warm. They did not provide any utensils, cooking plates etc in the kitchen. You have to ask front... More 

Helpful?
Thank Famof3911
Manager_11525, General Manager at Extended Stay America - Dallas - Plano, responded to this review

Thank you for sharing your experience with us. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will have our maintenance engineer inspect our rooms and will make sure we are clearly communicating our amenities during guest arrivals. Still, I am glad to read that our staff provided you... More 

Los Angeles, California
Level Contributor
48 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed January 13, 2016

Very nice property. Nice, friendly lady at check in. Thought it a little strange that there were no items in the kitchen (like coffee makers.) did not realize until second day, that if you wanted these items, you had to request them. Rooms were nice and clean. We thought there were several design flaws. (Pass thru from kitchen to bedroom?,... More 

Helpful?
Thank shira76
Manager_11525, General Manager at Extended Stay America - Dallas - Plano, responded to this review

Thank you so much for sharing your experience with us. Please accept our apologies for not communicating our dishware policy upon check-in. Still, we are ecstatic to know that we were able to provide you with a wonderful experience overall. Once more, thank you for posting your review. We look forward to having you visit with us again in the... More 

Pittsburgh, Pennsylvania
2 reviews
1 of 5 stars Reviewed December 10, 2015

I highly recommend the HYATT PLACE at 3100 Dallas Pwky, Plano, TX. Very Professional and cleaner rooms. The handicap room at the Extend Stay was dirty and moldy not a healthy. Mrg was told and no cleaning done. no other rooms because booked. Hell, the Mrg was cold, kurt with no costumer serv personality. Forget about Corp. # for complaints.... More 

Helpful?
Thank LA M
Manager_11525, General Manager at Extended Stay America - Dallas - Plano, responded to this review

Thank you for your recent review of your stay. I sincerely apologize that our location did not meet your expectations. In response to your feedback, I am reviewing the room in question to make sure it is up to standard. I will also be reviewing our cleaning standards with our staff to ensure that this is not a repeated experience... More 

Everett, Washington
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed October 8, 2015

The location and grounds were great. The interior was nice and the guest were responsible. The room looked remodeled but a final walk through after remodel was not made. The interior windows were dirty from some type of black powder and there was over spray on the interior of the bathroom door. The unit has a full kitchen but oddly... More 

Helpful?
Thank silvertips2015
Manager_11525, General Manager at Extended Stay America - Dallas - Plano, responded to this review

Thank you for providing us with details about your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your stay was not pleasant. As this hotel’s manager, I can assure you that I have spoken to the necessary vendors to expedite our repairs to ensure your experience is not repeated.... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Self-Serve Laundry
  • Room Service
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access

Additional Information about Extended Stay America - Dallas - Plano

Address: 2900 Dallas Pkwy, Plano, TX 75093-4709 (Formerly Extended Stay Deluxe)
Location: United States > Texas > Plano
Price Range: $100 - $127 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Dallas - Plano 2.5*
Number of rooms: 123
Reservation Options:
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Also Known As:
Extended Stay Plano
Plano Extended Stay
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