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Extended Stay America - Dallas - Plano

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Extended Stay America - Dallas - Plano
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78 Reviews from our TripAdvisor Community

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Showing 78: English reviews
1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

We had home repairs that required us to stay at this location. We had the pleasure of being helped by Karen, Brittany, Rod and Renee. They were all friendly and helpful. Great during a super stressful time.

Helpful?
Thank zonabrown
Manager_11525, Manager at Extended Stay America - Dallas - Plano, responded to this review

Your feedback is important. I am glad to see you provided with excellent customer service by our staff while your home received repairs. It must be a busy time for you so I am glad you were able to have a great stay with us. Thank you again for your review. It would be our pleasure for you to repeat... More 

1 review
1 of 5 stars Reviewed 3 weeks ago via mobile

I stayed at this hotel while I was doing some school in the area. At first sight it actually seems pretty nice until I got to the stair wells to go to the next floor. They are disgusting. Smelled absolutely terrible and have dried spills all over the floor and stairs. Once I got to my room and look decent... More 

Helpful?
Thank Joey R
Manager_11525, Manager at Extended Stay America - Dallas - Plano, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The uncleanliness issue you described is unacceptable, and I sincerely apologize for your experience. As our guest, you should not have had to endure this. In response to your feedback, I am going to make sure our housekeeping staff is conducting proper cleaning as... More 

1 review
4 of 5 stars Reviewed 4 weeks ago via mobile

I love the service that they have here and the people are really nice to the guest and everyone else. The service in the morning and evening are real good they are very helpful with everything that you need to know about.

Helpful?
Thank forevermylove
Manager_11525, Manager at Extended Stay America - Dallas - Plano, responded to this review

We appreciate you taking the time to share your experience. I'm glad to read you were well accommodated by our staff and were able to enjoy your stay. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

1 review
5 of 5 stars Reviewed 4 weeks ago

Thanks to Extended Stay America for making my stay wonderful. The services were excellent and all the Staffs were also kind and helpful especially Karen. I would certainly recommend this hotel to my friends.

Helpful?
Thank Bibin M
Manager_11525, Manager at Extended Stay America - Dallas - Plano, responded to this review

I appreciate you taking the time to write such a wonderful review. I am so ecstatic to know that we were able to meet your needs and provide a comfortable stay. Thank you again for your kind words. The staff and I would love to provide you with another enjoyable stay in the future. More 

Ankara, Turkey
2 reviews
4 of 5 stars Reviewed 5 weeks ago via mobile

I stay this hotel almost 10 months,location is very close to restaurants.....hotel rooms are clean also hotel staffs and manager are very helpful(thanks Karen).....also every room has a kitchen,you can get coffee machine or dishes from the reception...i recommend this hotel,good price and good hotel.....

Helpful?
Thank Sarper79
Manager_11525, Manager at Extended Stay America - Dallas - Plano, responded to this review

Thank you for taking the time to write a review and for choosing to stay with us. I am glad to see you favored our convenient location, amenities provided in the rooms, and the attentiveness of our staff. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to... More 

1 review
5 of 5 stars Reviewed August 9, 2016 via mobile

Great staff and manager, great location, I'm from Chicago and everyone makes you feel like your at home. 2 restaurants in or parking lot, stores in walking distance. Very safe feeling at this location. Would definitely recommend this hotel

Helpful?
Thank Giovanni S
Manager_11525, Manager at Extended Stay America - Dallas - Plano, responded to this review

Your experience is very important to us. I'm proud of our staff for providing you with customer service worth mentioning in your review. It is also great to see you found our location convenient to shopping and restaurants. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the... More 

Oilton, Oklahoma
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed July 11, 2016

We arrived late Thursday night, only spending one night. Used priceline, and this is what we got. So many times the reviews below have comments from management saying they will work with housekeeping. I personally believe those notes are just a joke. Saying something to placate the people complaining. The room itself wasn't bad - it would be fine for... More 

Helpful?
Thank Jack M
Manager_11525, Manager at Extended Stay America - Dallas - Plano, responded to this review

Your recent review has my attention. I'm disappointed about the cleanliness and let me say we are retraining our housekeeping staff to do a better job on cleaning, and it is getting better. However, it displeases me that your experience was less than great. Please contact me, at dpo2@extendedstay.com, if you would like to discuss this further. It would be... More 

Wichita, Kansas
Level Contributor
31 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed April 15, 2016

The location is very close to freeway and that helps lot if you want to go to visit few sites, Very friendly desk people and will always there to help you will bring your utensils to your room. making your own breakfast will make your stay the best is what I ike the most when I am on vacation.

Helpful?
Thank Mahmud M
Manager_11525, General Manager at Extended Stay America - Dallas - Plano, responded to this review

I appreciate you taking the time to write such a wonderful review. I am so ecstatic to know that you enjoyed your stay! It’s great to read that you enjoyed our friendly customer service. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. More 

Level Contributor
47 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed March 2, 2016

We booked this property through Hotwire, and were a little apprehensive after seeing some of the other TripAdvisor reviews. However, when we arrived, the staff was courteous and the room was clean and seemed fairly well-maintained. There was some wear and tear on the furniture, but at the price point we had, that is to be expected. It's nothing that... More 

Helpful?
Thank SelfTitled
Manager_11525, General Manager at Extended Stay America - Dallas - Plano, responded to this review

I want to thank you for taking the time to post a review of your stay. We appreciate you letting us know that our beds were not to your expectations. We are sorry for this issue, but are pleased to read that you had a positive stay overall and found our hotel to be a good value. Thank you again... More 

Bloomington, Illinois
Level Contributor
5 reviews
4 hotel reviews
3 of 5 stars Reviewed February 1, 2016 via mobile

Stayed there for almost a week a few weeks ago. Nothing spectacular. Two ladies at front office were friendly and always ready to help (Blanca and Mrs Hernandez). Hot shower was not that hot for us from IL. Sometimes water was just warm. They did not provide any utensils, cooking plates etc in the kitchen. You have to ask front... More 

Helpful?
Thank Famof3911
Manager_11525, General Manager at Extended Stay America - Dallas - Plano, responded to this review

Thank you for sharing your experience with us. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will have our maintenance engineer inspect our rooms and will make sure we are clearly communicating our amenities during guest arrivals. Still, I am glad to read that our staff provided you... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Self-Serve Laundry
  • Room Service
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access

Additional Information about Extended Stay America - Dallas - Plano

Address: 2900 Dallas Pkwy, Plano, TX 75093-4709 (Formerly Extended Stay Deluxe)
Location: United States > Texas > Plano
Price Range: $101 - $132 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Dallas - Plano 2.5*
Number of rooms: 123
Reservation Options:
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Also Known As:
Extended Stay Plano
Plano Extended Stay
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