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Nice hotel, The room was fine, the excercise room had a broken TV, One of two treadmills broken. Stationary bike electronics freak out after start and you can not set resistance level or anything else for that matter. The Snack room area was overpriced, $2.50...More
Thank Jonathan R
Response from CandlewoodPlanoEast, General Manager at Candlewood Suites Plano EastResponded 4 weeks ago
Dear Jonathan R.,
Thank you for taking time to review your stay with us.
I am happy to hear that you found our staff to be very friendly and accommodating. We believe that service comes from the heart, and that it definitely shows.
I haven't stayed at a Candlewood Suites before..but will make sure that I do in the future.
I didn't have a reservation, but they did have a Queen room available. Had all the amenities of home. A kitchen, full sized fridge, microwave, and the plates,...More
Thank Crystal P
Response from CandlewoodPlanoEast, General Manager at Candlewood Suites Plano EastResponded March 23, 2017
Dear Crystal P,
Welcome to the Candlewood Suites family. We are thrilled here at the Candlewood Suites Plano East, to have been your first experience with our brand.
I am happy to hear that you were impressed with the items in our Cupboard. We try...More
One of the worst & Horrible experience in this hotel. Billing department has messed the thing and messed my all cards. They staffs are very rude & they don't know how to treat with customer. i would never recommend to anybody in my whole life...More
Thank Roushan K
Response from CandlewoodPlanoEast, General Manager at Candlewood Suites Plano EastResponded June 23, 2017
Dear Roushan K,
I am sorry to read your comments regarding your billing issue, and that you felt that our team was not friendly and helpful.
It is our goal that all of our guests are happy with their accommodations, and the entire stay experience....More
Pros: This hotel had very large rooms with full kitchens (including stovetop and full size refrigerator.) The staff was friendly and courteous. The hotel was close to several restaurants by car. I would not recommend trying to walk as it is next to a turnpike....More
Thank Laura A
Response from CandlewoodPlanoEast, General Manager at Candlewood Suites Plano EastResponded June 18, 2017
Dear Laura A.,
Thank you very much for taking the time to tell us about your recent experience at Candlewood Suites Plano East.
I am very sorry to read that your experience did not meet your expectations in several aspects; especially in regards to not...More
It's a little older but clean and nice. The location was less than desirable with lots of Street noise. The staff is great, especially Kori. She's very patient and accommodating. I arrived early and had a conference call to get on at 3pm. She worked...More
Thank Steve H
Response from CandlewoodPlanoEast, General Manager at Candlewood Suites Plano EastResponded May 3, 2017
Dear Steve H,
Thank you for sharing your review with the TripAdvisor community.
I believe that service comes from the heart,and I am very happy that I was able to take care of your needs, and get you checked in early.
I am glad that...More
$86 - $117 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#2 Green Hotel in Plano
#4 Family Hotel in Plano
Number of rooms
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