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Candlewood Suites Plano East

#24 of 39 Hotels in Plano
GreenLeadersBronze level
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53 Reviews from our TripAdvisor Community

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Showing 52: English reviews
Lucknow, Uttar Pradesh, India
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Good stay hotel. All amenities are good. They have gymnasium , a simple one but good. Free Laundry. Kitchen appliances are good.Staff helpful and friendly. Near by area is also good. Everything is within reach. Only thing was little annoying , that they clean and change linen, bed sheet once in a week.

Helpful?
Thank 02806
CandlewoodPlanoEast, General Manager at Candlewood Suites Plano East, responded to this review

Dear 02806, Thank you for being our guest at the Candlewood Suites Plano East. It was truly a pleasure to have you here. I am thrilled to hear that you enjoyed the Plano area, and thank you for sharing with us that you had a great stay at the hotel and received friendly service and a comfortable guestroom as well.... More 

1 review
2 of 5 stars Reviewed 4 weeks ago

The room was adequate in size but the service was non existent. I just checked in about 1 hour and half ago. Internet not working, went to lobby to speak with front desk, out of office note with directions to house phone. Went back to room, checked internet, still no connection, called front desk from house phone. Immediately placed on... More 

Helpful?
Thank Travis T
CandlewoodPlanoEast, General Manager at Candlewood Suites Plano East, responded to this review

Dear Travis T. , I would like to sincerely apologize for the inadequate service that you received, when requesting assistance with your internet connection. Poor service is never acceptable, and I can assure you that this experience is certainly not typical for our hotel. I am committed to a comfortable, and problem free stay for every guest, and I deeply... More 

Greensboro, North Carolina
2 reviews
5 of 5 stars Reviewed May 5, 2016

Best staff ever..From the top to the bottom! I did not have one incident in 34 days which is impressive. The staff are always were smiling, personable and always offering help. I travel about 6-8 months out of the year staying in hotels and I've never had a better experience staying somewhere as I have had here. I would highly... More 

Helpful?
Thank innovapdr
CandlewoodPlanoEast, General Manager at Candlewood Suites Plano East, responded to this review

Dear Innovapdr, Thank you so much for your great review!! I love hearing that you found our service and guest rooms to be top notch. I am also thrilled that you did not experience any problems, during your long stay with us. There is no greater praise than a return visit, and when you look forward to seeing you again,... More 

PA
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed April 27, 2016

Nice clean hotel, however the most impressive aspect was the front desk staff. At most hotels personnel will acknowledge guests if they approach the front desk, however the staff at this hotel actually waived to me or said hello with a smile whenever I came in the front door or got off of the elevator. It was they actually knew... More 

Helpful?
Thank jks1949
CandlewoodPlanoEast, General Manager at Candlewood Suites Plano East, responded to this review

Dear JKS1949, Thank you very much for selecting the Candlewood Suites Plano East, while in the Plano area. I would also like to express my gratitude for writing your comments and especially recognizing our team members! Our entire staff endeavors to ensure all of our guests have a rewarding stay, from front desk, to housekeeping, to the engineering dept. I... More 

1 review
5 of 5 stars Reviewed April 12, 2016 via mobile

We stay here everytime we come to Texas and we have 2 small dogs and they are always so accommodating. The manager remembers us and we get great rooms. The front desk staff was always so great. The part time night auditor it was a girl i apologize for not getting her name, she was awesome my step son he... More 

Helpful?
Thank Kimberlyrehfus
CandlewoodPlanoEast, General Manager at Candlewood Suites Plano East, responded to this review

Dear Kimberlyrehfus, Hello and thank you for providing your feedback on TripAdvisor , but most of all, thank you for your loyalty to our hotel. I am delighted to hear that you always enjoy your stays with us and that this latest stay also exceeded expectations! Our team is passionate about providing guests with exceptional service, and your comments, encourage... More 

Level Contributor
39 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed March 25, 2016

This is one of the better Candlewood Suites I've stayed at. I travel a lot for work and stay at Candlewood frequently. What do you get at Candlewood? They are great for short to mid term business travel. Although, I did stay at one for 8 months. The rooms are either a studio or 1 bedroom with a kitchen, which... More 

Helpful?
Thank illini8484 .
CandlewoodPlanoEast, General Manager at Candlewood Suites Plano East, responded to this review

Dear Illini8484, Thank you so much for sharing your review with the TripAdvisor Community. I am so happy to hear what a great stay you had with us, while in the Plano area. It is wonderful knowing how much you appreciated and enjoyed the level of service from our team, as well as our amenities and offerings. We look forward... More 

Level Contributor
372 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
3 of 5 stars Reviewed February 24, 2016 via mobile

The staff was very friendly, however, the bathroom had garbage from the prior person on the floor. The hot water was also not working well. My last morning the water was barely warm . With so many options around, I'll go somewhere else next time I am in town.

Helpful?
Thank dsherley
CandlewoodPlanoEast, General Manager at Candlewood Suites Plano East, responded to this review

Dear DSherley, Thank you for taking the time to review your experience. I sincerely regret your experience. I apologize that you experienced a problem with the hot water in your guest room. This is not a typical problem for our hotel, and I have asked my engineering staff to look into this right away. This is definitely not up to... More 

Bloomington, Illinois, United States
Level Contributor
60 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed December 14, 2015

The public area of hotel appeared clean. My room needed some work. I went and bought some disinfectant to clean the bathroom. The sink drain was plugged up and you could see the hair sticking out. When I pulled it out it was a ball of gunk. The counter in sink looked dirty and behind the faucet hadn't been cleaned... More 

Helpful?
1 Thank Annette T
Candlewood S, General Manager at Candlewood Suites Plano East, responded to this review

Dear Annette T., Thank you for being our guest, and for sharing your experience with others. Your feedback is very important so that we may continue to improve for our future guests, and I apologize for the cleanliness deficiencies in your guest room. I have met with my Executive Housekeeper regarding the items that you have mentioned, so that they... More 

Clinton, IL
Level Contributor
161 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
3 of 5 stars Reviewed November 29, 2015

Okay hotel. Common areas clean. Staff very nice and accommodating. Price was excellent. Wifi was free and speeds acceptable. Room was nice, clean. Bed very comfortable. Hotel has no breakfast or happy hour which is my only complaint. There is a McDonald's and Waffle House close to hotel.

Helpful?
Thank Clinton_ILCruiser
Candlewood S, General Manager at Candlewood Suites Plano East, responded to this review

Dear Clinton_ILCruiser, Thank you for taking the time to share your experience. We are appreciative of your kind review. It is rewarding to know that you enjoyed our great location and friendly service. Your remarks serve as encouragement to our team who strive to provide a pleasant stay. The Candlewood Suites brand does not offer a prepared breakfast, however, we... More 

Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed October 17, 2015

Front desk staff was wonderful upon arrival...helped accommodate me when I arrived early and very friendly/personable. Room itself was great...clean and neat and everything worked properly. Even though the hotel is near a major highway I was not bothered by traffic noise at all. Will plan on staying here again for my next trip.

Helpful?
Thank Garrick M
Candlewood S, General Manager at Candlewood Suites Plano East, responded to this review

Dear Garrick M, Thank you for taking the time to share your experience. Your feedback assists us in our mission to continuously improve our offerings and guest satisfaction, so we thank you for your time in reviewing our hotel. I am happy to hear of the comfort that you experienced in your guest room. I am also thrilled that you... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Free Parking
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
The new Candlewood Suites Plano-East, Texas is a beautiful extended stay hotel centrally located in Plano. If your destination is Plano, Texas we are conveniently located off the President George Bush Parkway and just minutes away from Richardson Telecom and Technology Corridor, Garland, and Dallas. Popular points of interest nearby include: Hawaiian Falls Waterpark, Garland Special Events Center, Plano Centre, and Eisemann Center. Great shopping is just around the corner at Firewheel Town Center and Collin Creek Mall. Area businesses include: Cisco, Fujitsu, Texas Instruments, Blue Cross/Blue Shield, Texas Oncology, Plano Regional Medical Center, AT&T, Nortel, Hewlett Packard, & Samsung. The DART RailStation is only 2 miles from the hotel, allowing easy access to downtown Dallas. Attractions include American Airlines Centre, Victory Park, Dallas West End, World Aquarium and JFK Museum. Each of our spacious suites feature beautiful, modern décor with fully equipped kitchens. You can enjoy several complimentary services including: high-speed Internet access, 24-hour fitness center, guest laundry, or cook out in our Gazebo Grill. Our unique Candlewood Cupboard offers guests a variety of sundry and food items. Whether your trip is for business or pleasure, Candlewood Suites, Plano - East offers you the best value in the Richardson Telecom and Technology Corridor. ... more   less 

Additional Information about Candlewood Suites Plano East

Address: 2401 East George Bush Tollway, Plano, TX 75074
Location: United States > Texas > Plano
Price Range: $97 - $141 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Candlewood Suites Plano East 2*
Number of rooms: 92
Reservation Options:
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Also Known As:
Candlewood Suites Plano East Hotel Plano
Hotel Style:
#2 Green Hotel in Plano
#4 Family Hotel in Plano
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