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Candlewood Suites Plano-Frisco

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76 Reviews from our TripAdvisor Community

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Showing 72: English reviews
Sherman, Texas
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed June 1, 2016

Too many people who don't work and drink all day and night living at this hotel. Management does nothing about it. Patio is a mess every morning with empty beer cans and cigarette butts. The rooms are ok but the atmosphere is very uncomfortable. Do not recommend this place

Thank MommaK_1126
IHGService, Guest Relations Manager at Candlewood Suites Plano-Frisco, responded to this review

Dear MommaK_1126, Thank you for writing a review about your recent stay with us. We want our guest to have a relaxing and enjoyable stay. Your comments regarding the unpleasant atmosphere in the common areas will be certainly addressed as soon as possible. Allow me to apologize for any inconvenience this issue may have caused you. I have sent you... More 

Spring Hill, Kansas
Level Contributor
38 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed May 29, 2016

For the price, this was an excellent choice. Decent room (nice to have a full sized fridge), good location, ample parking. We were just there for 3 nights, but staff was very friendly. Pretty quiet considering hotel was full. Mattress was a little soft for my taste, but I really liked having a nice and comfortable recliner in the room.

Thank Paul S
Chennai (Madras), India
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed May 5, 2016

Stayed here for a month on business visit. They have kitchen and cookery in every room although they do not provide complimentary breakfast. Offer free pick up and drop to business locations nearby. They take you weekly twice to the nearby walmart in their shuttle.

Thank chandu S
2 reviews
4 of 5 stars Reviewed April 13, 2016 via mobile

we had friendly service helpful staff clean halls and room handy and clean laundry and little store we found it to always be very organized and comfortable For our needs while waiting for house to be available the candle wood suites was just what we needed.

Thank Nkadma
Minneapolis, Minnesota
Level Contributor
602 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
3 of 5 stars Reviewed February 15, 2016

I would not suggest staying here if you have alternative options. The check-in clerk was rude when we showed up shortly after midnight and all of the appliances were from the 80's. We paid a lot of money for not nearly as many amenities as you could find elsewhere.

1 Thank Rachel C
Paul C, General Manager at Candlewood Suites Plano-Frisco, responded to this review

I am sorry to hear that your experience was not up to par, as we aim to provide you with the best quality and service. I will address both the lack of service that you received and check the appliances for those that still require updates. Please let me know else we can do anything else for you, and please... More 

Moorhead, Minnesota
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed January 16, 2016

We stayed at this hotel for the football championship in Frisco. This hotel was ready for the full house. Check-in was easy, and extra ice was available at check-in. The gas fireplace on the patio was a nice place to visit with others in our group. The location of the hotel was perfect, a short drive to the shops at... More 

Thank Cjb1981001
Longview, Texas
Level Contributor
210 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 150 helpful votes
5 of 5 stars Reviewed January 11, 2016

We love staying at this location. Its close to everything you could want in restaurants and shopping. Very upscale part of town. Hotel is fresh, clean, and in an excellent location. Front desk was very polite, and did everything right. Didn't take but a few minutes. We had a one bedroom. Love having the kitchen and everything you need to... More 

Thank Mur018
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed January 10, 2016

I stayed at Candlewood and what struck me first was the cordial and friendly people in the front desk. I dont remember their names but all the 3 guys i interacted with were more than happy to help. I had forgotten my power converter and they gave me a spare, may be there are more people like me who forget... More 

Thank irihal
East Elmhurst, New York
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed November 15, 2015 via mobile

Although it's 30 minutes to get here from DFW airport it wasn't bad considering that we rented out a car. When we got there we got assigned into a smoking room because they didn't have any non smoking room but it was alright. Got to the room smelled like smoke so we opened the window and bought a candle to... More 

Thank Kathleen V
Chatsworth, California, United States
Level Contributor
115 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 stars Reviewed September 28, 2015

This hotel is located in a quiet residential neighborhood not far from The Shops On Legacy. Rooms are quite nice with a fully equipped kitchen including a dish washer. Never seen that before. The bed is comfortable and the TV is a good size flat panel. There is no breakfast but with a fully equipped kitchen that should not be... More 

Thank Robert H
Questions? Get answers from hotel staff and past guests. Ask a question

40 photos of this hotel

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Room/Suite (2)
Business Center/Function Rooms (2)
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Management photos: Courtesy of the property manager

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Hotel & Grounds (3)
Room/Suite (11)
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Bathroom (2)
Business Center/Function Rooms (1)
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Questions? Get answers from hotel staff and past guests. Ask a question


  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Come stay at the preferred hotel for travelers needing comfort, convenient location and easy accessibility to Dallas-Plano. At the Candlewood Suites Plano-Frisco hotel we put the amenities in your suite. Centrally located, we are an all-suite hotel providing our guests with an apartment community atmosphere that is 'uniquely Candlewood' and similar to corporate housing. Each suite has a fully-equipped kitchen and our Comforts of Home Bedding Collection. Enjoy several complimentary features: high-speed Internet access, washer and dryer use, on-site fitness center and full use of our outdoor gazebo grill. In our on-site market-Candlewood Cupboard-you can purchase sundry and food items. Just minutes from Frisco, McKinney and Allen, we are near Legacy Town Center, Bishop Park, Nebraska Furniture Mart, IKEA, Toyota Stadium, Shops at Legacy, Shops at Willow Bend, Stonebriar Centre and several Fortune 500 companies-HP, JCPenney, Rent-A-Center and Dell. We are also near headquarter and regional offices of USAA, Capital One, Bank of America, Dr Pepper Snapple Group, Ericsson, Frito-Lay, PepsiCo, Siemens and the new US Collin County Courthouse-Plano. We will make sure that you get to and from work Monday through Friday with our complimentary shuttle within a 5-mile radius of the hotel. After work, relax or venture out to enjoy extraordinary shopping and dining. ... more   less 

Additional Information about Candlewood Suites Plano-Frisco

Address: 4701 Legacy Dr, Plano, TX 75024-2131 (Formerly Candlewood Suites - Dallas/Plano)
Location: United States > Texas > Plano
Price Range: $97 - $108 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Candlewood Suites Plano-Frisco 2.5*
Number of rooms: 122
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Also Known As:
Candlewood Suites - Dallas/Plano Hotel Plano
Plano Candlewood Suites
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