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Extended Stay America - Dallas - Plano Parkway - Medical Center

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Extended Stay America - Dallas - Plano Parkway - Medical Center
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57 Reviews from our TripAdvisor Community

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Showing 56: English reviews
1 review
5 of 5 stars Reviewed July 31, 2016

Came down to visit Dallas over the weekend. Enjoyed the Dallas zoo with my husband and kids. Nice clean hotel great staff. THANKS TIA, KENDRICK!!!!! Well return in 2 weeks to visit six flags with my family

Helpful?
Thank Ashley T
Manager_11525, Manager at Extended Stay America - Dallas - Plano Parkway - Medical Center, responded to this review

We appreciate you sharing with us your experience at our hotel. I am glad to read that your accommodations were to your liking and the customer service you received was excellent. Kendrick will be informed on the amazing job. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you... More 

Dallas, TX
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed July 19, 2016

Check in at 3 but room wasn't ready until 5:30. Was told hotel had been renovated. Maybe newish carpet but all of the appliances were ancient. Kitchen did not even have a cup. You have to go ask for every single thing. Super noisy above so ask for top floor. Sounded like parties or gymnastics class going on every night.... More 

Helpful?
Thank SashaTX
Manager_11525, Manager at Extended Stay America - Dallas - Plano Parkway - Medical Center, responded to this review

Thank you for the feedback about your stay at our hotel. The many issues you endured at our location is unacceptable. Please accept my apology. I will be using this review as a reference when I have a meeting with our staff about communicating to our guests and being proactive in making sure all guests are being accommodated well with... More 

Plano, Texas
2 reviews
5 of 5 stars Reviewed June 27, 2016

Overall, this was an awesome experience in a good location especially for shopping and eating. Staff was exceptional and made my family's stay very enjoyable. Rooms and the pool area were always very clean and free of mess. I would definitely recommend this hotel. I was greatly relieved that they allowed my pet to travel with me minus the high... More 

Helpful?
Thank Agent_Gillispie
Manager_11525, Manager at Extended Stay America - Dallas - Plano Parkway - Medical Center, responded to this review

I want to thank you for taking the time to write a review of our hotel. I am glad that you enjoyed our location, our great staff and your clean room during your visit with us. I will be sure to share your kind remarks with our team. Thank you for choosing Extended Stay America. We hope that you will... More 

1 review
2 of 5 stars Reviewed June 11, 2016

If you are in town for business purposes avoid Extended Stay America hotels. Their WiFi says frree WiFi, but it is less than 1 Mbps. This makes loading most websites very difficult. they offer an upgrade for a fee, but even the upgrade is less than 5 Mbps. Which makes streaming videos or making skype calls very hard. Besides the... More 

Helpful?
Thank E B
Manager_11525, Manager at Extended Stay America - Dallas - Plano Parkway - Medical Center, responded to this review

Thank you for taking the time to write a review of your recent stay at our hotel. I really appreciate that you took the time to bring these issues to our attention. As the manager of this hotel, I can assure you that I have addressed this issue with the entire staff to ensure your experience is not repeated. I... More 

2 reviews
5 of 5 stars Reviewed June 9, 2016

The location was very clean and my entire stay was comfortable. The customer service was through the roof and the assistant manager (Antonio) was very attentive. I would definitely recommend this location!

Helpful?
Thank Areli H
Manager_11525, Manager at Extended Stay America - Dallas - Plano Parkway - Medical Center, responded to this review

Thank you so much for posting a review of our property. As the Manager, I’m so pleased to read that you had a great stay at our hotel. Our staff strives for excellence in service and we genuinely care about all our guests. I will share your positive feedback with Antonio and the rest of our staff to reiterate the... More 

Dallas, Texas
1 review
5 of 5 stars Reviewed June 8, 2016

Everything was easy going. The morning guy (hispanic) was able to check me in right away. He was very helpful with plenty of information for me. I only stayed for the weekend because of work but my room was clean and the staff was very friendly upon my departure .

Helpful?
Thank malvarez9325
Manager_11525, Manager at Extended Stay America - Dallas - Plano Parkway - Medical Center, responded to this review

Thank you so much for posting a review of your stay. As this hotels manager, I’m so pleased to read that you had a great experience at our hotel. I truly appreciate your kind comments regarding our friendly staff and comfortable rooms. I’m thrilled we were able to provide you with a home away from home experience! Once more, thank... More 

1 review
5 of 5 stars Reviewed June 8, 2016

Stayed at medical city for 2 nights and had the pleasure of meeting Kendrick,Antonio very nice and friendly welcomed me like family. I will be returning in July to go back to Baylor and I would love 314 again until then Thanks

Helpful?
Thank Jay E
Manager_11525, Manager at Extended Stay America - Dallas - Plano Parkway - Medical Center, responded to this review

Thank you so much for posting a review of our property. As this hotel’s manager, I’m so pleased to read that you had a great stay at our hotel. I am very pleased to read your kind comments regarding our friendly staff. I am glad we could accommodate your travel needs and we look forward to welcoming you back in... More 

1 review
4 of 5 stars Reviewed June 8, 2016

The room was very well maintained, and fitted every need I could think of. Fresh towels and a made bed every time on time. An assistant manager on standby for any situation that arises, and is considerate. Handling with professional customers assistance 24/7. The location is ideal for business and personal leisure.

Helpful?
Thank Jesus P
Manager_11525, Manager at Extended Stay America - Dallas - Plano Parkway - Medical Center, responded to this review

Thank you so much for posting a review of our property. As this hotel’s manager, I’m so pleased to read that you had a great stay at our hotel. I am very pleased to read your kind comments regarding the professionalism displayed by our staff and hotel management. I will share your feedback with the assistant manager, as well as... More 

1 review
5 of 5 stars Reviewed June 5, 2016

Everything about the stay here was great, the staff was very friendly and helpful at check-in, the room was clean, well stocked with towels, and toiletries as to be expected, very quiet, even when the hotel is full to capacity, you will rarely hear anyone... It is well located, literally next door to the Heart hospital, shopping, dining, etc all... More 

Helpful?
Thank Xavier J
Level Contributor
26 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed May 30, 2016 via mobile

My neighbors where very loud when I asked the front desk to move I was told that I had to wait till the next morning to talk to the manager then the next morning I was told I could have a smaller room or a smoking room and that was not an option as I had a two year old... More 

Helpful?
Thank Cortney N
Manager_11525, Manager at Extended Stay America - Dallas - Plano Parkway - Medical Center, responded to this review

Thank you for taking the time to write a review of your stay. I am sorry you had to experience the inconvenience of the other guest and having to deal with a smoking room when the hotel is a non-smoking hotel. Our team is committed to satisfying our guests, so we are very thankful for your feedback. I do hope... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Self-Serve Laundry
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access

Additional Information about Extended Stay America - Dallas - Plano Parkway - Medical Center

Address: 4636 W Plano Pkwy, Plano, TX 75093-5305
Location: United States > Texas > Plano
Price Range: $90 - $117 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Dallas - Plano Parkway - Medical Center 2.5*
Number of rooms: 72
Reservation Options:
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Also Known As:
Extended Stay Plano
Plano Extended Stay
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