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Homewood Suites by Hilton North Dallas-Plano

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#12 of 44 Hotels in Plano
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Homewood Suites by Hilton North Dallas-Plano
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324 Reviews from our TripAdvisor Community

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Showing 316: English reviews
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Oklahoma City, United States
Reviewed 1 week ago

Lobby area has been remodeled but rooms are still in the 90s. Old lamps electrical plug-ins are so loose cannot hold charge. There are too many other nice new Hilton properties in the area to choose from. Pass this one by.

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank susanmY4344IA
Jeff N, General Manager at Homewood Suites by Hilton North Dallas-Plano, responded to this review

We appreciate your feedback. I am sorry that the lamp outlets did not work for you to charge your devices. We are anticipating a complete renovation soon. We appreciate your staying with us and hope that you will give us another opportunity. Sincerely, Jeff N.

BillSTL
HOTEL’S FAVORITE REVIEW
Reviewed January 16, 2017 via mobile

This is an above-average Homewood Suites. I tend to judge hotels like this by their food, and this one was pretty good, although we were there on the weekend and missed the evening receptions. Breakfast was solid, and it was nice having 24-hr coffee and tea in the lobby. Nice rooms...quiet and spacious, and everything seemed to be in good...

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1Thank BillSTL
About Hotel's Favorite Review
Germantown
Reviewed 1 week ago via mobile

This is a typical Homewood suites but there were aspects that dragged it down. The gym was 3 cardio devices stuffed into a room - felt like an afterthought The rooms were typical. It the layout in mine was very tight making it difficult to close the door between the lounge area and bedroom The breakfast and evening reception were...

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Helpful?
Thank DrNic1
Jeff N, General Manager at Homewood Suites by Hilton North Dallas-Plano, responded to this review

I would like to thank you for your feedback regarding your recent stay. I am glad that you enjoyed the breakfast and evening social. I am sorry that we do not have more space in the fitness room. Unfortunately, we are not a large hotel and there is no room to expand. Some of our suites have more room in...

Richmond, Virginia
Reviewed 3 weeks ago

Felt like a home away from home. I enjoyed the roaring fireplace at the entrance and the option to bring your food for a 'home' cooked meal. I had issues connecting my work laptop to the wifi but the tech support was helpful and quick. Definitely recommend checking them out!

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Helpful?
Thank brittanywoolfolk
Jeff N, General Manager at Homewood Suites by Hilton North Dallas-Plano, responded to this review

Thank you very much for you wonderful review Brittany. I agree that a warm fire is very welcoming on a cold day. I am glad that the support staff was able to quickly fix your internet connection problem. We really appreciate your staying with us and hope to see you again. Sincerely, Jeff N.

Cleveland, United States
Reviewed 4 weeks ago

The staff at Homewood Suites on Old Shepard was exceptional: especially Todd and Arnecia. They made sure we had everything we needed and they always had a warm and sincere smile! Thank you!! The room was very clean and comfortable, especially the bed and the overstuffed pillows. The hotel may be a little older, but it was well kept, and...

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank jackpC4086UO
Jeff N, General Manager at Homewood Suites by Hilton North Dallas-Plano, responded to this review

Wow, thanks for the wonderful review! I am so glad that you had a great stay and I know that the staff members you mentioned will be thrilled that you recognized them on trip advisor. There are a lot of hotels to choose from and we really appreciate your choosing to stay with us and we strive to provide the...

Audubon, PA, United States
Reviewed 5 weeks ago

I stayed here for business in January. My room was outdated, there was mold on the bathroom wall; No makeup mirror. Lobby area was nice, as was pool area. Staff was great and breakfast was great. I didn't attend the complimentary happy hour, but its a nice perk.

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
1Thank karynk2017
Jeff N, General Manager at Homewood Suites by Hilton North Dallas-Plano, responded to this review

Thank you for your feedback. I apologize for the issues you experienced with the suite and I will address that with our maintenance staff. I am glad that our staff was able to provide great service and that you enjoyed the complimentary breakfast buffet. We appreciate your staying with us and hope to see you again.

Reviewed January 9, 2017

Spacious rooms, comfortable beds. Close to a lot of great venues. Fairly priced considering we were their for a large event in the city. Continental breakfast was out early in the morning and featured some nice items and a decent offering of fresh fruit and juices.

Review collected in partnership with Homewood Suites by Hilton
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Thank Joe C
Jeff N, General Manager at Homewood Suites by Hilton North Dallas-Plano, responded to this review

We appreciate the feedback on your recent stay. I am happy that you enjoyed the complimentary breakfast and the comfortable beds. I hope you enjoyed the event you were here for and that you will stay with us again. Sincerely, Jeff N.

Reviewed January 3, 2017

Unfortunately this hotel is bad need of repair. The lobby has a leak which created a mold smell. The hotel is waiting for the remediation and reconstruction. The room was lacking too: no lounge chair, air filter covered in dust, needs remodeling , needs new furniture. Location is excellent. Walking distance to Preston Park Village, near Baylor Hospital. Easy drive...

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank Texas_Surfer
Jeff N, General Manager at Homewood Suites by Hilton North Dallas-Plano, responded to this review

I would like to thank you for your feedback. We did unfortunately have a sprinkler head pop from the freeze in December and cause a leak in the lobby. It is currently being repaired. We are anticipating a renovation soon. We appreciate your staying with us and hope to see you again. Sincerely, Jeff N.

Dallas, United States
Reviewed January 1, 2017

Motel is ok for someone with pets or low expectations. The foot rest/Coffee table was a vinyl covered foot rest that was flaking off on all corners. Looked like something I would have thrown in the trash years ago. The rest was not much better.

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank X9617FRdarrenb
Jeff N, General Manager at Homewood Suites by Hilton North Dallas-Plano, responded to this review

Thank you for your feedback. We are very sorry that the ottoman was not in good condition. We are replacing some of them and are anticipating starting renovation soon. We appreciate your staying with us and hope you will stay with us again. Sincerely, Jeff N.

Denver, United States
Reviewed December 16, 2016

Great lobby, front desk staff, and complimentary breakfast and evening social. HOWEVER, the rooms are DISGUSTING. My bath tub had a ring a round it which is a clear indication of it not being clean on a regular basis. The towels had stains and one had an unidentified hard substance that I didn't feel until I was drying off. The...

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank nicolej589
Jeff N, General Manager at Homewood Suites by Hilton North Dallas-Plano, responded to this review

Thank you for your feedback. I am glad that you enjoyed the staff welcome and the breakfast and social. I am very sorry about the condition of the bathroom. I have reached out to you personally to discuss this issue. Sincerely, Jeff N.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Breakfast included
  • Bar/Lounge
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Babysitting

Additional Information about Homewood Suites by Hilton North Dallas-Plano

Address: 4705 Old Shepard Place, Plano, TX 75093
Location: United States > Texas > Plano
Price Range: $100 - $174 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton North Dallas-Plano 3*
Number of rooms: 99
Reservation Options:
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Also Known As:
Homewood Suites By Hilton North Dallas-Plano Hotel Plano
Hilton Plano
Homewood Suites Plano
Homewood Plano
Plano Homewood Suites
Plano Hilton
Hotel Style:
#3 Romantic Hotel in Plano
#3 Family Hotel in Plano
#10 Business Hotel in Plano
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Questions & Answers

Here's what travelers have asked, with answers from Homewood Suites by Hilton North Dallas-Plano staff and other travelers.
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Questions? Get answers from Homewood Suites by Hilton North Dallas-Plano staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“The first floor room have a no smoking sign on their door. I would request that floor. Room 406 has a definite smell of smoke!”
 of 5 bubbles 879heatherp, Jul 1, 2016 | Read review
“Suggest that you avoid room 105...had a locked closet with a beeping sound. I had to drown out the noise with music to sleep each night”
 of 5 bubbles kronoskeeper, May 18, 2016 | Read review
“Go somewhere else”
 of 5 bubbles HPIII, Jan 25, 2016 | Read review
“Stay away from the 4th floor ashtray unless you love stale smoke.”
 of 5 bubbles W9736LRcraigb, Aug 4, 2015 | Read review
“the 4th floor was quiet and our room was a corner room, making it quieter and easier to "hang out" in when we needed to.”
 of 5 bubbles marisac968, Jul 15, 2015 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question