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Residence Inn Dallas Plano

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#24 of 44 Hotels in Plano
Certificate of Excellence
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Residence Inn Dallas Plano
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58 Reviews from our TripAdvisor Community

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Showing 57: English reviews
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Oklahoma City, Oklahoma
Reviewed 2 days ago NEW

I was happily surprised that all my experiences matched the happy reviews and I saw none of the things referred to in the negative reviews. It was a perfect place for my wife and I to spend a weekend night. Great front desk help, cheerful, efficient and helpful. The suite setup was great. Room was large, quiet and clean and...

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Helpful?
Thank DougP-OKC
Chris H, Manager at Residence Inn Dallas Plano, responded to this review

Thank you for your feedback DougP-OKC! My team and I love to receive feedback in regards to all of our guest's stays and I am glad that you were satisfied with your accommodations! If you find yourself back in the Plano area, we would truly enjoy getting the opportunity to host you again!

Reviewed 3 days ago NEWvia mobile

This was the second stay here for a weekend of visiting the kids and grandkids in Plano. Freshly redone room with great breakfast. Staff very courteous and accommodating. Bed was comfortable- would prefer it to be king instead of queen, but the suite is great for room and feeling like home.

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Helpful?
Thank Carrie G
Chris H, Manager at Residence Inn Dallas Plano, responded to this review

Thank you for your feedback Carrie G! I am glad to see that you enjoyed your time at the Residence Inn Plano, and am very grateful you shared your experience with us! I am very proud of the updated breakfast offerings that Residence Inn has to offer and I am glad this is serving our guests as well! My breakfast...

Appleton, Wisconsin
Reviewed 3 weeks ago via mobile

Let me say the staff was very nice. Other than that yuck. The rooms are tired and gross. Housekeeping never stopped and frankly it didn't matter. Bed is bad and the overall feel is tired and run down. Didn't feel clean and would not go back. Free drinks don't make up for a bad hotel.

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Helpful?
Thank Aaron T
Traci R, General Manager at Residence Inn Dallas Plano, responded to this review

Dear Aaron T, Our guest satisfaction is important to us and I apologize that we failed on providing you the best service and accommodations during your stay. Thank you for your feedback and I will address these areas with our team to improve our guest rooms and housekeeping service. Sincerely, Traci

Houston, Texas
Reviewed 3 weeks ago

It as a delightful surprise to pull up to a hotel that had such a nice residential feel. The trees are beautiful in that area. I had a great stay even though it was only one night. The front desk was very friendly. Chris and his front desk team took great care of me. I really enjoyed breakfast, especially the...

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Helpful?
Thank Haley P
Chris H, Manager at Residence Inn Dallas Plano, responded to this review

Thank you so much Haley P! We all take pride in being part of such a terrific team! Thank you very much for your kind words, and feedback on your experience at the Residence Inn Plano! My team will also be thrilled to hear they made such a positive impact on your stay! Thank you also for confirming that we...

KOLKATA, India
Reviewed 4 weeks ago

Nice property. Centrally located. Good breakfast and encouraging evening drinks surely added advantage. Friendly staff. Rooms size is OK. But most terrific thing is carpets are full of bedbugs. Surely requires pest control.

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Helpful?
Thank priyadeepc2016
Reviewed 5 weeks ago via mobile

This place needs complete facelift. Dirty, scuffed walls and plaster repair all over the place. Musty, awful smell in many hallways, including entry near the lobby and breakfast area. Finally, when I was leaving I saw two SUV's up on blocks- their wheels were stolen the night before- near the office! Yikes, is this Plano or Compton??

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Helpful?
Thank Allen B
Traci R, General Manager at Residence Inn Dallas Plano, responded to this review

Dear Allen B, Thank you for taking the time to share your guest experience. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. I apologize that we did not resolve this prior to your departure. We will share your feedback with our team to...

Syracuse, NY
Reviewed January 15, 2017

Nice property. Very good staff. Check in was very easy. Front desk staff were very friendly throughout our stay. The room was the standard Residence Inn room. It is not brand new, but it was comfortable. We used the pull-out in the living room since there were three of us in the room. The hotel was gracious in sending up...

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Helpful?
Thank Luvthatdogface
Traci R, General Manager at Residence Inn Dallas Plano, responded to this review

Dear Luvthatdogface. We appreciate sharing your great guest experience! I too am a fan of the chocolate croissants we serve at breakfast. We look forward to welcoming you back again to Plano! Best wishes, Traci

Mumbai (Bombay), India
Reviewed January 10, 2017

Positives: - Centrally Located, close to plenty of restaurants - Plenty of outside space - Good breakfast area - Friendly Staff - Free Shuttle service Negatives : - Small rooms and beds - Old Building -

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Helpful?
Thank KartikJain13q
Traci R, General Manager at Residence Inn Dallas Plano, responded to this review

Dear KartikJain13q, Thank you for sharing your guest experience. We appreciate you sharing what you enjoyed in addition to how we can improve. I will share your feedback with the team to implement ways to make our guest experience more rewarding. Thank you again, Traci

chicago
Reviewed December 7, 2016

I saw housekeepers. I am not sure what they do. This hotel is beat up, which wouldn''t be so bad if it was clean. The common areas are worse than rooms, but that is not praise for the room conidtions by any means. RI's get a lot of wear and tear. This one is just excessive. The morning and evening...

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Helpful?
Thank Jed202
Chris H, Manager at Residence Inn Dallas Plano, responded to this review

Good afternoon Jed202, Thank you very much for sharing your recent experience at the Residence Inn Plano with us! I am sorry to hear that our property was not able to deliver an exceptional experience to you when you stayed and I have every confidence that having shared your feedback with my team will improve the short comings you experienced....

Truckee, California
Reviewed November 21, 2016

i can't believe these reviews are so good. the rooms are dirty and not well cleaned - shower had left over soap scum from previous guests, very dusty and not well cleaned. there's dust and dirt everywhere... beds are mediocre. The daily cleaning was a lame - they should have skipped it... did not clean coffee pot, only made bed...

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Helpful?
Thank TallSH
Chris H, Manager at Residence Inn Dallas Plano, responded to this review

Good afternoon TallSH, Thank you very much for your feedback on your recent stay at the Residence Inn Plano. My team and I pride ourselves on our ability to offer every travel the most perfect stay that we can, and I am disappointed we fell short of our mark while hosting you. I have been able to follow up with...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Breakfast included
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Paid Wifi
Services
  • Free Parking
  • Business Center with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service

Additional Information about Residence Inn Dallas Plano

Address: 5001 Whitestone Lane, Plano, TX 75024
Location: United States > Texas > Plano
Price Range: $92 - $211 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Dallas Plano 3*
Number of rooms: 126
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Also Known As:
Residence Inn Dallas Plano Hotel Plano
Residence Inn Plano
Plano Residence Inn
Hotel Style:
#2 Green Hotel in Plano
#7 Business Hotel in Plano
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Questions & Answers

Here's what travelers have asked, with answers from Residence Inn Dallas Plano staff and other travelers.
1 question
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Austin, Texas
11 months ago

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Questions? Get answers from Residence Inn Dallas Plano staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“This hotel has allergy friendly rooms which are very nice”
 of 5 bubbles haleyp917, 3 weeks ago | Read review
“all rooms are quiet, higher level more privacy with window...”
 of 5 bubbles TallSH, Nov 21, 2016 | Read review
“We enjoyed the view from a third floor, center facing room. A one bedroom suite has two TVs versus one TV in a studio.”
 of 5 bubbles 813nicki, Mar 20, 2016 | Read review
“It's very quiet here. I don't even hear the elevator.”
 of 5 bubbles joycef38, Jan 23, 2016 | Read review
“I enjoyed the lower floor close to the exit.”
 of 5 bubbles Lisaann321, Jan 22, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question