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Residence Inn Dallas Plano

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#23 of 42 Hotels in Plano
Certificate of Excellence
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Residence Inn Dallas Plano
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49 Reviews from our TripAdvisor Community

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Showing 48: English reviews
Truckee, California
Reviewed 2 weeks ago

i can't believe these reviews are so good. the rooms are dirty and not well cleaned - shower had left over soap scum from previous guests, very dusty and not well cleaned. there's dust and dirt everywhere... beds are mediocre. The daily cleaning was a lame - they should have skipped it... did not clean coffee pot, only made bed...

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Helpful?
Thank TallSH
Chris H, Manager at Residence Inn Dallas Plano, responded to this review

Good afternoon TallSH, Thank you very much for your feedback on your recent stay at the Residence Inn Plano. My team and I pride ourselves on our ability to offer every travel the most perfect stay that we can, and I am disappointed we fell short of our mark while hosting you. I have been able to follow up with...

Kolkata (Calcutta), India
Reviewed 2 weeks ago

Room is good,I was given a north facing room but later on when I asked for Sun facing room, they gave me that so happy about that. Front Desk is always helpful and Chris :). But Breakfast Food is deteriorating, the Chef is always irritable and impolite if anything asked. Sometimes they will have fewer option for Indians. The Tea...

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Helpful?
Thank SudeepBatra
Chris H, Manager at Residence Inn Dallas Plano, responded to this review

Good morning SudeepBatra, Thank you for taking the time to reflect on your recent stay at the Residence Inn Plano. My team and I pride ourselves on delivering memorable and perfected stay for all of our guests. I have been able to share your concerns with my Kitchen team to ensure that we are presenting the freshest, and most diverse...

Kansas City, Missouri
Reviewed 4 weeks ago via mobile

I'm Lifetime Platinum so I've stayed in a RI many times. If I have a problem I have no issues with putting it in my review but I didn't have any. Check in was easy and friendly. My room was quiet, very clean and everything worked. Speedtest came in at 14mbs on the premium service and I never had a...

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Helpful?
Thank Field T
Chris H, Manager at Residence Inn Dallas Plano, responded to this review

Thank you very much for your review, Field T! I wanted to start by thanking you for your Marriott loyalty and choosing the Residence Inn Plano as your home away from home. My team will be thrilled to hear they were able t offer you a problem free stay and their property is able to create a secure feeling to...

Radford, Virginia
Reviewed November 1, 2016

I love to have fresh or washed lenins , it just makes me comfortable to smell and feel that the bed is clean not just made clean. The pull over sofa needed clean lenins, and the staff immediately send them over to the suite! The breakfast was great, but they could do a bit more options or alternating instead of...

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Helpful?
Thank Traveller C
Chris H, Manager at Residence Inn Dallas Plano, responded to this review

Thank you very much for your feedback, Traveller C! I am very proud to hear that my team was able to respond quickly and efficiently to your request during your recent stay! I have been able to pass on your thanks to them! I am sorry for the limited breakfast selections you found during your stay. Residence Inn as an...

Waterloo Ontario Canada
Reviewed November 1, 2016 via mobile

Crazy loud... very thin walls. I'm painfully tired this morning. I could hear neighbors... the people above and below me. It's been a bad experience. If you are in any way a light sleeper then stay away.

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Helpful?
Thank PhilEBuster
Chris H, Manager at Residence Inn Dallas Plano, responded to this review

Thank you very much for your review, PhilEBuster. I apologize that your stay was less than perfect. I have brought your experience to my leadership team to encourage an increased presence of our Housekeeping team to ensure they are mindful of potential noise issues for other guests. If you would be willing, please reach out to me at the property...

Reviewed October 10, 2016

We thought this was a "pet friendly" hotel based on the Marriott website and booked the hotel for four days. Unfortunately, at the time of check in we were informed of a 100.00 "pet cleaning fee". If we had known at the time of booking the hotel, we would have picked another hotel. This is a warning. I spoke to...

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Helpful?
Thank Katherine B
Chris H, Manager at Residence Inn Dallas Plano, responded to this review

Good afternoon Katherine B, Thank you very much on the feedback of your stay. At Marriott International, we constantly strive for a perfect stay and I am disappointed to hear that we fell short of that mark for you on your trip. If you would be able to, please reach out to me when you have an opportunity so we...

Reviewed October 5, 2016 via mobile

We stayed here last weekend and I must say I was beyond impressed! The hotel was clean, smelled great and the room was awesome! Had a bed and a pull out couch for the kids plus a full kitchen. The only thing I didn't like was the bathroom door didn't shut properly but that really was no big deal. I...

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Helpful?
Thank Amanda L
Gurgaon, India
Reviewed September 26, 2016

I stayed at Residence Inn during my Plano Tx visit from 10th Aug-20th Aug. Since I am a Pure Vegetarian who doesnt even take egg, i had taken Room with Kitchen. My flight from Canada was late so reached Tx late in the night and thought of cooking Meggi but when I open the kitchen rack, all the utensils were...

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Helpful?
1Thank vivekgorakh
Chris H, Manager at Residence Inn Dallas Plano, responded to this review

Thank you very much for your feedback from your experience while at the Residence Inn Plano. My team and I strive to ensure every guest has an experience as near perfect as possible, and I regret to hear that we fell short during your visit. If you are able, I would very much like to hear more about your experience...

Reviewed September 11, 2016 via mobile

Wow! We were just blown away with this place! The rooms were wonderful complete with a bed, sectional, pull out bed, kitchen, and full sized desk. The breakfast was spot on! I especially liked the waffles were divided into 4 small waffles for easier eating. The only negative was a slight discomfort in the mattress but that could be personal...

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Helpful?
Thank Alliemommy5
Rogers, Arkansas
Reviewed July 25, 2016 via mobile

Great location in Central Plano! It's near all the shopping and restaurants! Clean rooms, good breakfast & the staff is great! 👍 They have your room ready if you check-in through your app! I always request extra towels & go-and-behold, they listen.

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Thank Martha O
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
  • Free Parking
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Free Internet
Services
  • Business Center with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Free Parking
  • Dry Cleaning
  • Laundry Service

Additional Information about Residence Inn Dallas Plano

Address: 5001 Whitestone Ln, Plano, TX 75024-3003
Location: United States > Texas > Plano
Price Range: $88 - $193 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Dallas Plano 3*
Number of rooms: 126
Reservation Options:
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Also Known As:
Residence Inn Dallas Plano Hotel Plano
Residence Inn Plano
Plano Residence Inn
Hotel Style:
#2 Green Hotel in Plano
#7 Business Hotel in Plano
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Questions & Answers

Here's what travelers have asked, with answers from Residence Inn Dallas Plano staff and other travelers.
1 question
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Austin, Texas
8 months ago

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Questions? Get answers from Residence Inn Dallas Plano staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“all rooms are quiet, higher level more privacy with window...”
 of 5 bubbles TallSH, 2 weeks ago | Read review
“We enjoyed the view from a third floor, center facing room. A one bedroom suite has two TVs versus one TV in a studio.”
 of 5 bubbles 813nicki, Mar 20, 2016 | Read review
“It's very quiet here. I don't even hear the elevator.”
 of 5 bubbles joycef38, Jan 23, 2016 | Read review
“I enjoyed the lower floor close to the exit.”
 of 5 bubbles Lisaann321, Jan 22, 2016 | Read review
“Only some rooms (I think on the end) have ovens.”
 of 5 bubbles lcschrei, Oct 12, 2015 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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