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Comfort Inn & Suites

Traveler (30)
Room & Suite (29)
Dining (4)

About

#3 of 12 hotels in Pharr
Location
Cleanliness
Service
Value
Guestrooms at the Comfort Inn & Suites feature sleeping areas, sofa beds and desks. Complimentary wireless Internet access is available. Rooms are equipped with cable television, microwave ovens, refrigerators, coffeemakers, and hairdryers. Jacuzzi Suites offer a minibar. Newly renovated hotel.
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Property amenities
Free parking
Pool
Spa
Free High Speed Internet (WiFi)
Breakfast included
Fitness Center with Gym / Workout Room
Airport transportation
Breakfast Available
Business Center with Internet Access
Golf course
Hot Tub
Laundry Service
Multilingual Staff
Non-smoking hotel
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Sauna
Self-Serve Laundry
Shuttle Bus Service
Wheelchair access
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Room features
Air conditioning
Microwave
Refrigerator in room
Accessible rooms
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
94Reviews
0Q+A
12Room tips
Traveler rating
  • 74
  • 12
  • 3
  • 4
  • 1
Time of year
Traveler type
Language
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  • English
Popular mentions
I recently joined a couple of friends for birding in the Valley. One of them chose this hotel for us claiming it's her go-to choice in the area. After staying 3 nights I would have to agree with her. The rooms were large, clean, and had any amenity you might need. The staff were friendly and the breakfast was plentiful. I was surprised they even offered an afternoon snack of popcorn. An excellent value and convenient location!
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Response from KGillGM, General Manager at Comfort Inn & Suites
Responded 3 weeks ago
lizlubee We are glad to hear from you. We are happy to see that your stay with us was a good one. I will share this review with my team. We hope that you come back and stay with us again.-Mia
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+1
We selected this hotel based on location and that it had decent reviews. When we checked in we encountered very friendly service from the manager. We then proceeded to our room and first even though there was a muggy smell everything else seemed to be decent, until we used the bathroom. The walls were dirty and the tub had patches and huge rusted stains. I went to the manager and asked that we have rooms changed. She apologized and said that they had a problem with the tubs that they had been refinished and not replaced. She switched our room. The second room the bathroom seemed to have alot smaller rusted stain. So we said that it was good. I did notice the carpet was worn out and again muggy smell, but figured hey it’s just for two nights It’ll do. When I went to the RR another occasion I noticed the tub walls were dirty, i tried to clean it with a wipe to see if it was stained or dirty. It was dirty. I brought to the front desk attention and we were told they could look at it right then and clean if needed. Told them people were sleeping we could do it in the morning. Late that night I noticed the floor full of head/pubic hair. I went and asked that we be allowed to leave And not be charged for the last night that we wouldn’t be staying there. They agreed and charged me for a night instead of two. Looking back we should’ have even been charged for a night. When we were checking out we had the window blinds open and we noticed the floor in the entrance area very dirty obviously it had not been mopped in awhile. We were so glad to leave such a filthy place.
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Response from KGillGM, General Manager at Comfort Inn & Suites
Responded Nov 28, 2018
Thank you for taking the time to complete an online survey and providing pictures regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our future guests. Our attempt to better the situation and accommodate you was not sufficient to keep your personal satisfaction. I moved you rooms personally asking if this new room was better; had your answer been other than "yes it's good" I can assure you that there would have definitely been a different outcome. After moving you rooms my staff continued to attempt in assuring that your satisfaction was met by offering more cleaning. We allowed an early check out without penalties. Filthy is a strong word and has never been used before to describe this hotel. I can assure you that it was not our intention for you to feel this way while staying with us. ALL my guests are important to us and I can assure you that we tried to meet your satisfaction and we will work harder. Our priority will be on housekeeping training. Thank you for your review.
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We stayed here 3 nights. We were in a double queen room with a sleeper sofa. We had 4 adults and 1 child. The room was a good size for 5. The cost was very inexpensive. The room was clean and well maintained during our visit. We utilized the swimming pool and hot tub, that was a bonus. There is a gas station conveniently next door. The breakfast was included and had a lot to offer, waffles, eggs, boiled eggs, cereal, fruit, etc. I would stay here again.
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Response from KGillGM, General Manager at Comfort Inn & Suites
Responded Nov 28, 2018
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. I'm happy to read your review always nice to receive a great score. We work hard daily and try our best to provide the best. We hope to see you again soon!
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The good, the bed was very comfortable. Breakfast was average. Nothing great. The bad--The bathroom needed a good scrubbing. There were stains on the chair that should of been removed, they were hard to miss.
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Response from KGillGM, General Manager at Comfort Inn & Suites
Responded Nov 7, 2018
fjmAustin, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. -Mia
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The staff is very helpful, the beds are super comfortable... I didn't want to get up and get out of them. The pillows are awesome! Right off the expressway so everywhere I needed to be is a quick drive away.
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Response from KGillGM, General Manager at Comfort Inn & Suites
Responded Oct 4, 2018
Thank you for taking the time to leave a review in regards to your most recent stay. I appreciate all feedback. Nice to hear back from your. I will share this review with my team. Thank you for being such a loyal guest.
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PRICE RANGE
$74 - $97 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
knights hotel pharr
LOCATION
United StatesTexasPharr
NUMBER OF ROOMS
71
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