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Holiday Inn Express Hotel & Suites Odessa

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Holiday Inn Express Hotel & Suites Odessa
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53 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Hotel & Suites Odessa
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Showing 52: English reviews
Montrose, Pennsylvania
2 reviews
5 of 5 stars Reviewed May 29, 2015

This hotel is above average for all that they offer. I also want to express my thanks for how they handled the issue involving my left medication. They took the time to refrigerate it and then ship it to me overnight to another Holiday Inn Express in Cotulla, Texas. The peace of mind they provided is priceless.

Helpful?
Thank carmeno829
Houston, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed April 20, 2015

I came with my family to visit my husband who works in this area. We traveled 13 hours to see him. When I first got there I tried to connect to the internet. I was having problems so I called the front desk. She said hers was working so it must be my computer. I tried to explain that my... More 

Helpful?
2 Thank sherrisheppard
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Odessa, responded to this review

Dear sherrisheppard, First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us especially with customer eservice. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. I look forward to hearing from you... More 

Paris, France
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed March 26, 2015

This Holiday Inn Express is nicely appointed. The lobby seems very newly furnished. The pool area is nice and there's a grill at the disposal of the guests which we used. The hot tub has tile that is broken and I picked up several pieces of it from the bottom on two separate occasions. I was placed in a handicapped... More 

Helpful?
1 Thank Texpat75
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Odessa, responded to this review

Dear Texpat75, Thank you for taking the time to express your thoughts and concerns. It is great to hear you liked the atmosphere of our lobby and enjoyed our facilities and also the service which has been delivered to you. However, please accept my apologies for the troubles you encountered over the internet connection and that you had items in... More 

Level Contributor
84 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed February 2, 2015 via mobile

I stay in a lot of HIEs around the country. I thought this HIE was very nice. Has a nice feel to it. Nice rooms and nice amenities. I was glad to see the workout room has more than just treadmills. Fairly quiet between rooms. Would recommend it.

Helpful?
Thank Kevin S
Millerton, Pennsylvania
Level Contributor
271 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed December 1, 2014 via mobile

Had a 6 night stay for business in the area. Nice newer hotel. Very clean. No problems with the room or any of the amentities. Not getting a 5/5 because it seems like the employees just lack in any sort of hospitality. But I'm sure its difficult to find employees. Just not very positive or nice. I would stay again.

Helpful?
Thank YourMomLovesToast
Lexington, South Carolina
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed September 2, 2014

My family and I were traveling cross country, from Idaho to South Carolina. We spent the Night at the Holiday inn express in Odessa Texas. The next day we set out on the road. When we were getting close to Fort Worth, my youngest son could not find his wallet. My wife called the Hotel and asked if they had... More 

Helpful?
1 Thank BzGardner
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed August 21, 2014

Hotel front staff rude and unwilling to help. Management, same. My husband, 2 kids and I stayed here August 1 through the 4th. However, it was to be paid with a faxed company card and our card was to held for incidentals. Nope! Our card STILL has a hold for $741. When calling them multiple times management said she can't... More 

Helpful?
Thank Mommy_tabby
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Odessa, responded to this review

Dear Mommy_tabby, Thank you for taking the time to provide feedback on your stay. It is unfortunate to see the issues with your billing prevented you from fully enjoying your time at the hotel. We were glad to see you enjoyed the room and provided high marks for Cleanliness. We take all of the reviews we receive very seriously as... More 

So. TX Gulf Coast
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed July 27, 2014

This hotel is out of the hustle and bustle on the city but close enough to get where you want to be quickly. Very nice and clean. All members of the staff that I encountered were very friendly and helpful. Beds are very comfy with plenty of pillows and choices on the firmness - slept like a baby. Offers free... More 

Helpful?
1 Thank Kvilliva612
Houston, Texas
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed July 14, 2014

We used to stay in Midland, but due to the oil boom it's become way too exspensive for what you get. Odessa isn't that far away and it's half the cost for the same accommodations. Midland is much too greedy so go to Oddessa.

Helpful?
Thank Cindi B
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Odessa, responded to this review

Dear Cindi B, Thank you for staying with us and providing us with your valuable feedback. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. We are pleased to know we were able to meet your expectations during your stay. I have taken note and... More 

Fort Worth, Texas
Level Contributor
90 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
2 of 5 stars Reviewed April 21, 2014

We stayed at 5 HIs during our trip and they were all very clean and consistent in quality. The only thing that spoiled this stay was a very rude greeting at check in. Fussed at us because we were paying less than the outrageous standard weekend rate. If this had been our first HIE stay it would have been our... More 

Helpful?
Thank Ron W
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Odessa, responded to this review

Dear Ron W, Thank you for taking the time to share your comments online. I am happy that you found our rooms to be clean and comfortable. However, please accept our sincerest apologies if your check-in experience was sub par. Your feedback will be discussed with the appropriate departments to consider for improvements needed. Kind Regards, Pam G Case Manager... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Breakfast
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
Official Description (provided by the hotel)
Welcome to the NEW Holiday Inn Express Hotel & Suites - Odessa, Texas. Odessa is a vibrant, energetic city in West Texas where the sky, literally, is the only limit. It is a dynamic city that boasts fresh air, awe-inspiring sunsets and the friendliest people you ll ever find. A visit to Odessa can put you in the audience of a Shakespearean play at the Globe Theatre, in the cockpit of a World War II fighter, or in the United States premier museum dedicated to the Presidency. Odessa was the setting for both the national best-selling book and feature film Friday Night Lights. Whether you are traveling for business or pleasure there is plenty to keep you entertained during your time here. Visit other places such as the Music City Mall, Stonehenge at UTPB, and the Sandhill Rodeo. They are located within 5 miles of the hotel. Our business partners such as Conoco Phillips, Chevron, Halliburton, and the Odessa Regional Medical Center are located within a 7 mile radius. Make it a working vacation and bring the family to experience the Stay Real service culture at the best hotel in Odessa, Texas. Don t forget to Stay Smart and Eat Smart with our complimentary hot breakfast and enjoy a robust cup off coffee anytime. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Odessa

Address: 5321 John Ben Shepperd Pkwy, Odessa, TX 79762-8201
Location: United States > Texas > Odessa
Price Range: $101 - $220 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Odessa 2.5*
Number of rooms: 92
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Odessa
Hotel Style:
#7 Business Hotel in Odessa
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