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BEST WESTERN Inn & Suites

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BEST WESTERN Inn & Suites
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331 Reviews from our TripAdvisor Community

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Showing 324: English reviews
Elgin, Texas
Reviewed 6 days ago NEW

Everything about this property is spot on. The staff is nice and helpful, the rooms are clean and comfortable, and the complimentary breakfast is great. I will definitely be using Best Western for all of my future lodging needs.

Review collected in partnership with Best Western
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Helpful?
1Thank manuelrG999GK
Reviewed 1 week ago

We used this as a hub for our getaway long weekend. We were pleasantly surprised by the quality at this price point. We enjoyed the variety and freshness of the breakfast and have nothing but praise for the interactions with the staff. They even kept some perishables in the staff refrigerator while we spent our last day thing the river...

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Helpful?
Thank Lisa F
Bayou Vista,TX
Reviewed 3 weeks ago

Went thru 3 rooms before getting a room without laundry room chemical smell, cigarette smoke in non-smoking hotel .First room was next to laundry room which included vending machines and icemaker. 2nd. room reeked of cigarettes. The third room we settled had a bathtub that did not sound solid when we stepped into it...sort of a pop of some kine.

Review collected in partnership with Best Western
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1Thank TXNancyBayouVista_TX
BestWesternNB, Guest Relations Manager at BEST WESTERN Inn & Suites, responded to this review

Thank you for your honest feedback regarding your stay. I remember I was the one who checked you in and we did have a few hiccups before getting you settled into your final room. The first room visually looks as if it is right next to the guest laundry room but it is not. There is space between the two...

Reviewed 4 weeks ago via mobile

Nice hotel with a very convenient location. Close to the Tanger and Prime outlets at San Marcos. Also close to old Gruene town, with shops, restaurants and live music. It's also a 45 mins trip by car to San Antonio. Would definitely recommend

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Helpful?
Thank The_Horror
BestWesternNB, Guest Relations Manager at BEST WESTERN Inn & Suites, responded to this review

Thank you for your review of our location here in New Braunfels. We really are in an ideal location for visiting San Antonio and Austin. There is always plenty to do in and around town. We are pleased you enjoyed your stay and hope to see you again in the future. Becky Alizadeh Guest Relations Manager nbhospitality@yahoo.com

Corpus Christi, United States
Reviewed 5 weeks ago

This is by far the best Best Western I have stayed in. My family and I took a trip to San Marcos for the weekend and stayed one night. I was worried about my three year old and the height of the beds, but the beds were so comfortable, she hardly moved and didn't wake up. The complimentary breakfast was...

Review collected in partnership with Best Western
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Helpful?
Thank 228victoriai
BestWesternNB, Guest Relations Manager at BEST WESTERN Inn & Suites, responded to this review

Thank you for staying with us, and thank you for taking the time to write a review of our location. I am pleased to hear that you enjoyed your stay with us. Our goal is to make sure our guests are fully taken care of. Thank you for choosing to stay with Best Western. We hope to see you again....

Springfield, Missouri
Reviewed December 11, 2016

Arrived exhausted & was so happy to find this wonderful hotel. The great reviews are well deserved ~ room was lovely, service was exceptional. Becky at the front desk welcomed me with a smile & check in was quick & efficient. Room was perfect. Flat screen TV, fridge/micro. Bathroom was immaculate. Generous supply of towels. Bed was super comfortable with...

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Helpful?
1Thank LINDA H
BestWesternNB, Guest Relations Manager at BEST WESTERN Inn & Suites, responded to this review

Thank you for taking the time to leave your review and kind words for us. It was my pleasure taking care of you at the front desk. I really appreciate the acknowledgment. We're pleased you enjoyed your stay and hope to see you again in the future. Becky Alizadeh Guest Relations Manager nbhospitality@yahoo.com

Reviewed December 9, 2016 via mobile

Very impressed with the quality of standards at which this location in New Braunfels, opperated and functioned. Very clean, well stocked, good breakfest. Cheaper per night for such great quality. What made my stay worth writing this great review were the employees. They were helpfull and friendly. Michelle and Diedra both made great Impressions on behalf of BW. Deidra is...

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Helpful?
1Thank deexxter1209
BestWesternNB, Guest Relations Manager at BEST WESTERN Inn & Suites, responded to this review

Thank you for choosing to stay with us at Best Western Inn and Suites in New Braunfels. Thank you again for taking the time to leave us a review and for your kind words regarding Michelle and Diedra. I've already passed on your kind words to them both. We're pleased your stay with us was so enjoyable and we hope...

New Cumberland, West Virginia
Reviewed November 24, 2016

We had room 110. It was very nice and we were very pleased with every aspect. Take exit 189 instead of 190 though, from north. Much easier to reach. It is right off the interstate but was quiet. Breakfast was good and desk clerk was very helpful.

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Helpful?
1Thank Kim S
BestWesternNB, Guest Relations Manager at BEST WESTERN Inn & Suites, responded to this review

We are so happy that you enjoyed your recent visit with us. Thank you for taking the time to leave such a heartwarming review and the kind words you had for our staff. Thank you for staying with us at Best Western Inn & Suites in New Braunfels. We hope to see you again in the future. Becky Alizadeh Guest...

Reviewed November 21, 2016

Stay here! it was clean and for the price it's much better than other hotels in the area. It's convenient, very close to Gruene and other sight seeing locations. We were surprised and would stay here again.

Review collected in partnership with Best Western
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1Thank teresabJ5576JH
BestWesternNB, Guest Relations Manager at BEST WESTERN Inn & Suites, responded to this review

Thank you for your kind words, and thank you for giving us a chance. We pride ourselves on our service and accommodations, so words like yours encourage us to do more. I am happy to hear my staff and I were able to provide you with a great experience during your stay with us here. Thank you for choosing to...

Reviewed November 18, 2016 via mobile

Check in was quick and easy at 12am. The room was clean and bright. Very comfortable bed after a long day of traveling. Our tub was draining very slowly so we took a bath and shower at the same time but we let the front desk know and they took care of it. Breakfast was delicious and all staff were...

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Helpful?
Thank Lydia A
BestWesternNB, Guest Relations Manager at BEST WESTERN Inn & Suites, responded to this review

We are so happy that you enjoyed your recent visit with us. I'm happy to hear the issues you had during your stay was resolved to your satisfaction. Thank you for staying with us. We hope to see you again in the future. Becky Alizadeh Guest Relations Manager nbhospitality@yahoo.com

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
About the property
  • Wheelchair access
Things to do
  • Pool
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Self-Serve Laundry
  • Breakfast included
  • Meeting Rooms
  • Business Center with Internet Access
Official Description (provided by the hotel)
The Best Western Inn & Suites of New Braunfels, TX. Has recently finished an extensive renovation process and now has all the comforts of home. All rooms have micro-fridges, large flat screen TVs, as well as massaging shower heads. As if that wasn't enough, we are now also serving a hot breakfast, with eggs, meats, etc. Come see what all the excitement is about at the NEW Best Western Inn & Suites. Come stay with people who care. ... more   less 

Additional Information about BEST WESTERN Inn & Suites

Address: 1493 N I-H 35, New Braunfels, TX 78130
Location: United States > Texas > New Braunfels
Price Range: $66 - $136 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Inn & Suites 2.5*
Number of rooms: 60
Reservation Options:
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Also Known As:
Best Western Hotel New Braunfels
Best Western Inn And Suites
Best Western New Braunfels
New Braunfels Best Western
Hotel Style:
#5 Romantic Hotel in New Braunfels
#10 Business Hotel in New Braunfels
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Questions & Answers

Here's what travelers have asked, with answers from BEST WESTERN Inn & Suites staff and other travelers.
8 questions
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over a year ago
Houston, Texas
over a year ago
Austin, Texas
over a year ago

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Questions? Get answers from BEST WESTERN Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Pick a room or park near the stairs as there is no elevator.”
 of 5 bubbles BengalTexans, Aug 9, 2016 | Read review
“get a room close to the lobby so you can take breakfast to yuor room if the loby is full of hungry travellers”
 of 5 bubbles kpegues, Aug 7, 2016 | Read review
“They have both inside & outside access rooms.”
 of 5 bubbles carrot9936, Jul 23, 2016 | Read review
“very quiet, suites are roomy, and breakfast has many choices (hot or cold)”
 of 5 bubbles travelerfun01, May 10, 2016 | Read review
“Must request the closest-to-front desk section of rooms.”
 of 5 bubbles DalTx214, Apr 25, 2016 | Read review
5 of 5
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