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BEST WESTERN Inn & Suites

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306 Reviews from our TripAdvisor Community

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Showing 300: English reviews
Edmonton
Level Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Drove in from San Antonio, great location to visit the Schlitterbahn Water Park where we spent the full day there. Next day, on the advise of Anne at the hotel, we were able to find a tour company to provide us with tubes to do down the Comal River, 4 channels for rapids. Took 2 hour for the river and... More 

Review collected in partnership with Best Western

Helpful?
Thank Ron S
Wilton, Connecticut
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

A two-night stay was highlighted by very courteous and efficient employees. Anne was especially kind. I was grateful that the desk clerk was so helpful when I arrived at 2 am after a long drive. The room was clean and comfortable. Breakfast was fine though cold cereal was mossing.

Helpful?
Thank BGSCT
Junction, Texas
1 review
4 of 5 stars Reviewed 2 weeks ago

Nice contemporary lobby design. Awesome bathroom amenities. Friendly breakfast attendant (Ann). The exterior could use some upgrades and the breakfast area could be bigger. I didn't see the difference between the executive double and the regular double.

Helpful?
Thank cy4life03
Spring, Texas
Level Contributor
4 reviews
4 of 5 stars Reviewed 2 weeks ago

Pleasant staff, clean room, love that they had shampoo, conditioner and shower gel dispensers within the shower itself. Nice breakfast buffet too! Some of the towels could have been replaced as they were worn and dingy but overall really good experience. I called the front desk to have more towels sent up and they came up in about five minutes... More 

Helpful?
Thank BengalTexans
BestWesternNB, Guest Relations Manager at BEST WESTERN Inn & Suites, responded to this review

Thank you for staying with us at Best Western Inn & Suites in New Braunfels. We are pleased your stay with us was to your liking. Thank you for your feedback regarding our towels. I'll be sure to pass that along to the necessary department for further consideration and evaluation. We hope to see you again in the future. Thank... More 

Roanoke,Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I am pleasantly surprised with our experience at Best Western,Everything was above board. The buffet breakfast buffet was the best yet! Go see Anne,Shes a sweetie.We would definitely stay here again..

Helpful?
Thank kpegues
BestWesternNB, Guest Relations Manager at BEST WESTERN Inn & Suites, responded to this review

Thank you for this review of our site, and thank you for choosing to stay with us. I am truly honored to hear of the great service and facilities you had during your stay with us. You, along with all of out other guests, are always our priority. It feels great to hear of the fantastic job Anne is doing... More 

New Braunfels, Texas
2 reviews
5 of 5 stars Reviewed 3 weeks ago

I enlisted help from Becky at the front desk to secure a room in another city for a family member. Becky was so kind, patient and very professional. Several parties checked in while I was working out details and Becky offered them the same professional service. Becky certainly is a calling card for Best Western. I will recommend this Inn... More 

Helpful?
Thank slana2016
BestWesternNB, Guest Relations Manager at BEST WESTERN Inn & Suites, responded to this review

Thank you so much for taking the time to leave this review. I appreciate your kind words and I'm glad we were able to get everything taken care of for you that evening. Thank you, Becky Alizadeh Guest Relations Manager nbhospitality@yahoo.com More 

New Braunfels, United States
1 review
1 of 5 stars Reviewed 3 weeks ago

Our hotel room was TERRIBLE. The drain did not work. There was hair ALL over the bathroom. Bed skirts were horribly stained. There were pen marks all over our bench. I stepped on somebody's hair clip that was left on the floor. Floors were not vacuumed at all.

Review collected in partnership with Best Western

Helpful?
Thank Michael M
BestWesternNB, Guest Relations Manager at BEST WESTERN Inn & Suites, responded to this review

Thank you for staying with us here at the Best Western Inn & Suites of New Braunfels, TX. I apologize for your issues with your room. We do everything in our power to make sure our guests have a great experience staying with us and will use your feedback to help in staff training. I hope you do not let... More 

Elmira New York
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

I was traveling for business , my wife was with me for a get away. This Best Western is close to downtown New Braunfels , and lots of shopping , there was a variety of restaurants near by. Traffic was not a problem, easy to go touring from here. Not far to Gruene . The staff was very friendly professional... More 

Helpful?
Thank Larandeb
BestWesternNB, Guest Relations Manager at BEST WESTERN Inn & Suites, responded to this review

Thank you for your review of our hotel. Each day we as a team strive to create a perfect experience for each of our guests. It is always in our best interest to keep our guests comfortable in a clean & friendly atmosphere. We would be honored to accommodate you on your next trip to beautiful New Braunfels again. Thank... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Staff is very nice. Ann is especially attentive and breakfast is great! Location on I35 allows for quick access to any local attractions. Standard room looked fairly new, beds were comfortable, I liked the large sized tv and clean remote control.

Helpful?
Thank Olympia100
BestWesternNB, Guest Relations Manager at BEST WESTERN Inn & Suites, responded to this review

Thank you for your review of our hotel. Each day we as a team strive to create a perfect experience for each of our guests. From housekeeping to maintenance to the front desk, It is always in our best interest to keep our guests comfortable in a clean and friendly atmosphere. Thank you for noticing our efforts and for your... More 

Alpharetta, United States
1 review
3 of 5 stars Reviewed 4 weeks ago

The is an average motel with NYC rates...we were in town for a wedding - we used Expedia and somehow ended up with this "motel" - doors of the room open to the outside - there are a larger number of hotels near this one - quality brands - we made a big mistake and paid a ridiculous amount of... More 

Review collected in partnership with Best Western

Helpful?
Thank Mark R
BestWesternNB, Guest Relations Manager at BEST WESTERN Inn & Suites, responded to this review

Thank you for your honest review regarding your recent stay. The high prices you mention are due to the fact that this is the height of New Braunfels' tourist season. The "quality brands" of hotels that you mentioned would have had the same, or higher, room rates. We even include a free, full breakfast featuring hot and cold items that... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair access
Things to do
  • Pool
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Business Center with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Best Western Inn & Suites of New Braunfels, TX. Has recently finished an extensive renovation process and now has all the comforts of home. All rooms have micro-fridges, large flat screen TVs, as well as massaging shower heads. As if that wasn't enough, we are now also serving a hot breakfast, with eggs, meats, etc. Come see what all the excitement is about at the NEW Best Western Inn & Suites. Come stay with people who care. ... more   less 

Additional Information about BEST WESTERN Inn & Suites

Address: 1493 N Interstate 35, New Braunfels, TX 78130-2816
Location: United States > Texas > New Braunfels
Price Range: $84 - $200 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Inn & Suites 2.5*
Number of rooms: 60
Reservation Options:
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Also Known As:
Best Western Hotel New Braunfels
Best Western Inn And Suites
Best Western New Braunfels
New Braunfels Best Western
Hotel Style:
#5 Romantic Hotel in New Braunfels
#10 Business Hotel in New Braunfels
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