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BEST WESTERN Inn & Suites

Booking.com$85*
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05/07/2017 05/08/2017
1 room 2 adults 0 children
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BEST WESTERN Inn & Suites
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351 Reviews from our TripAdvisor Community

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Reviewed yesterday NEW

i booked my room in January for a wedding at the end of April. When I arrived at the BW in New Braunsfuls at 3 pm(which is check in) my room was not ready, nor had they even started on it. The wedding started at 5 and we were 30 minutes away. I still needed to get myself and 3...

Review collected in partnership with Best Western
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Thank 915pow
Bluffton, South Carolina
HOTEL’S FAVORITE REVIEW
Reviewed 2 weeks ago via mobile

We began our drive from Matehuala MX in the morning. Crossing the border at Laredo Texas, our planned destination for end of day was San Antonio. Good traffic. Good weather. Plenty of Sunshine. We decided to push on to New Braunfels, TX to put us on the other side of San Antonio city freeway rush hour traffic! Oh my gosh...

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Thank JNPetrusek
About Hotel's Favorite Review
BestWesternNB, Guest Relations Manager at BEST WESTERN Inn & Suites, responded to this review

Thank you for choosing to stay with us at Best Western Inn and Suites in New Braunfels. We are delighted to hear your stay with us was such a positive one. Thank you for taking the time to leave your review, and we hope to see you again soon. Thank you, Becky Alizadeh Guest Relations Manager nbhospitality@yahoo.com

Houston, Texas
Reviewed 5 days ago NEW

Overall, the hotel location was great! The only downfall is they have no elevators. You have to walk up two flights of stairs. And I think it should be told to you prior to your arrival. Other than this it was a good stay.

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Thank calcandispatch
BestWesternNB, Guest Relations Manager at BEST WESTERN Inn & Suites, responded to this review

Thank you for staying with us, and thank you for taking the time to write a review of our location. I am pleased to hear that you enjoyed your stay with us. We do try to inform guests that they will be on our second floor and that we have no elevator at the time the reservation is made. Unfortunately,...

Reviewed 1 week ago via mobile

I have been working for Mccoys for the last 14 years and Best Western it's all I use specially in new Braunfels One of the best places Jennifer is the one that always take care of me it's a very nice and very helpful employee

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Thank Luis G
BestWesternNB, Guest Relations Manager at BEST WESTERN Inn & Suites, responded to this review

Thank you for choosing to stay with us at Best Western Inn and Suites in New Braunfels. Thank you again for taking the time to leave us a positive review and for your kind words regarding Jennifer. I'll be sure to pass them along to her. We're pleased your stay with us was so enjoyable and we hope to see...

Glen Rose
Reviewed 2 weeks ago

Very nice room and convenant location in New Braunfels on the interstate service road. Motorcycle friendly and they offer a great breakfast. Best Western as usual was top shelf. I would recomend this motel if your in the New Braunfels area.

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Thank 9stephenl
BestWesternNB, Guest Relations Manager at BEST WESTERN Inn & Suites, responded to this review

Thank you for taking the time to leave your review. We are pleased you enjoyed your stay. Thank you for staying with us. We hope to see you again. Sincerely, Becky Alizadeh Guest Relations Manager nbhospitality@yahoo.com

Pewaukee, WI
Reviewed 2 weeks ago

Best Western has its up places and its down places. This is not a good one. The staff is OK, but the place is run down and tired. Our room was plenty big, but there was a terrible odor in it, from what seemed like some kind of sanitizer sprinkled on the floor or sprayed in the air conditioner. It...

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Thank AllenatHome1
BestWesternNB, Guest Relations Manager at BEST WESTERN Inn & Suites, responded to this review

Thank you for staying with us here at the Best Western Inn & Suites of New Braunfels, TX. We are unhappy to hear that your stay with us wasn't as pleasant as you would have liked. We do everything in our power to make sure our guests have a great experience staying with us and will use your feedback as...

Pewaukee, Wisconsin
Reviewed 2 weeks ago via mobile

I had to remind myself that I had chosen to stay here because once I got there I noticed that it lacked the quality that I experienced at the last place I stayed at. Upon entering the room there was some sort of smell, probably from it being cleaned. The bed was comfortable. In order to get ice I had...

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Thank 534PatM
BestWesternNB, Guest Relations Manager at BEST WESTERN Inn & Suites, responded to this review

Thank you for staying with us at Best Western Inn & Suites in New Braunfels. You're correct in that we have a section of rooms that are as you described "motel style" with a separate building that contains suites and executive rooms that might be considered more "hotel style." All guest laundry machines, vending machines and ice machines are located...

Reviewed 3 weeks ago via mobile

Arrived around 845pm on a Friday night. The front desk agent wasn't exactly as friendly as expected in the hospitality world. She was helping me and was rude to another guest that was asking a question while assisting myself. Room was clean and beds were soft. It was nice to have a fridge and microwave in the room. Stayed in...

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Thank Henry s
BestWesternNB, Guest Relations Manager at BEST WESTERN Inn & Suites, responded to this review

Thank you for staying with us here at the Best Western Inn & Suites of New Braunfels, TX. We do everything in our power to make sure our guests have a great experience staying with us and will use your feedback to help in staff training. I hope you do not let this isolated incident stop you from choosing to...

Gonzales, Texas, USA
Reviewed 4 weeks ago

This was my third stay at this location. It was a peaceful stay...quiet in spite of spring breakers. Becky at the Front desk was very kind. Will most likely stay again. Met a lot of interesting folks at the pool =)

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Thank _Jesus_Lvs_You_
BestWesternNB, Guest Relations Manager at BEST WESTERN Inn & Suites, responded to this review

Thank you for taking the time to leave your review after your recent stay. I appreciate the positive feedback and take them to heart. Spring Break is always an interesting, busy time of year for us here. We look forward to seeing you again. Thank you again for staying with us. We appreciate your return business. Becky Alizadeh Guest RElations...

New Braunfels, Texas
Reviewed March 24, 2017

My husband I wanted to have a honeymoon close to home and our children. We rented a room with a jacuzzi. It was sorely disappointing. The tub was loud and disturbing and barely fit one person let alone two. The jets were unclean or not thoroughly flushed from cleaner and left rashes all down my body. The tub was also...

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Thank caitlk88
BestWesternNB, Guest Relations Manager at BEST WESTERN Inn & Suites, responded to this review

Thank you for staying with us here at the Best Western Inn & Suites of New Braunfels, TX. I apologize for your issues with your room. We do everything in our power to make sure our guests have a great experience staying with us and will take your feedback into consideration. Had you spoken to someone directly at the property...

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05/07/2017 05/08/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair access
Things to do
  • Pool
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Self-Serve Laundry
  • Breakfast included
  • Multilingual Staff
  • Meeting Rooms
  • Business Center with Internet Access
Official Description (provided by the hotel)
The Best Western Inn & Suites of New Braunfels, TX. Has recently finished an extensive renovation process and now has all the comforts of home. All rooms have micro-fridges, large flat screen TVs, as well as massaging shower heads. As if that wasn't enough, we are now also serving a hot breakfast, with eggs, meats, etc. Come see what all the excitement is about at the NEW Best Western Inn & Suites. Come stay with people who care. ... more   less 

Additional Information about BEST WESTERN Inn & Suites

Address: 1493 N Interstate 35, New Braunfels, TX 78130-2816
Location: United States > Texas > New Braunfels
Price Range: $80 - $209 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Inn & Suites 2.5*
Number of rooms: 60
Reservation Options:
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Also Known As:
Best Western Hotel New Braunfels
Best Western Inn And Suites
Best Western New Braunfels
New Braunfels Best Western
Hotel Style:
#5 Romantic Hotel in New Braunfels
#10 Business Hotel in New Braunfels
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Questions & Answers

Here's what travelers have asked, with answers from BEST WESTERN Inn & Suites staff and other travelers.
8 questions
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over a year ago
Houston, Texas
over a year ago
Austin, Texas
over a year ago

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Questions? Get answers from BEST WESTERN Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Request a room on the back side away from the interstate. The front rooms are not loud but you can hear the traffic.”
nysstexas, Mar 22, 2017 | Read review
“All floors are good”
, Feb 27, 2017 | Read review
“Pick a room or park near the stairs as there is no elevator.”
BengalTexans, Aug 9, 2016 | Read review
“get a room close to the lobby so you can take breakfast to yuor room if the loby is full of hungry travellers”
kpegues, Aug 7, 2016 | Read review
“They have both inside & outside access rooms.”
carrot9936, Jul 23, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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$85* /night
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Prices are for 1 room, 2 adults
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