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Quality Inn & Suites

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83 Reviews from our TripAdvisor Community

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Showing 82: English reviews
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 4 days ago NEW via mobile

The smell in the place is bad. Smells like stale cigarettes. The room and hotel are not the same as the photos. The air conditioner is poor. When we pulled up to hotel we checked to see if there was a way to get a refund. I would not recommend a stay here.

Helpful?
Thank NikkiA3
Plano, Texas
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

I was slightly optimistic that this place would be decent when I first booked. That all disappeared the first time I walked down the hallway leading to our room. I don't normally feel unsafe when in a hotel, but it was different. The rooms felt dirty, especially the beds! There was a cigarette burn on our comforter (see picture) and... More 

Helpful?
Thank Jon A
Clearwater, Florida
2 reviews
1 of 5 stars Reviewed July 26, 2016 via mobile

The Quality Inn on Frontage Road off of I-35 is a misnomer. It started off with us checking in early and being allowed to, but our supposed room was not even ready yet. Then, after being transferred to another room, we discovered that our room was half renovated, mixed with old and new fixtures and a bathroom in shambles. It... More 

Helpful?
Thank lcally12
2 reviews
1 of 5 stars Reviewed July 2, 2016 via mobile

My husband and I booked a room with this hotel from Friday July 1, 2016 to Sunday July 3, 2016. We went down for breakfast about 9:15 am and went back to our room about 9:30-9:45 am. When we got back to our room it had been cleaned, we didn't think anything of it until I went to grab my... More 

Helpful?
Thank Emmyloujones90
Shreveport, Louisiana
Level Contributor
76 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed June 27, 2016

This hotel has the most uncomfortable beds I have ever stayed in. The help look like very young kids. I would not stay there again. The coffee pot still had old grinds in it. The location was not bad but the facility was not up to par.

Helpful?
Thank romron
Level Contributor
36 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed May 17, 2016

For several years we (as a family) have really enjoyed staying at Sleep Inn, part of this chain. Particularly the one in Laurel, MD outside of DC. We decided to stay at this hotel instead of where we usually stay, Homewood Suites in San Antonio, because it was close to a golf tournament my son and I were participating in.... More 

Helpful?
1 Thank Terry R
Tecumseh, Oklahoma
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed May 9, 2016

The hotel is being renovated, so I guess the room we had was not completed yet. The staff was very friendly and helpful, however the room was no clean, the stool was not mounted to the floor on 1 side, the shower rod was pulled out on 1 side and the blow dryer did not work and the bedding had... More 

Helpful?
Thank Oklahoma
Hattiesburg, Mississippi
Level Contributor
42 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed April 28, 2016 via mobile

Renovated property great location to IH35. I stayed here on business. Very nice property. Room was great,indoor pool,fitness area, all around great property. Room was nice and clean.I will definitely return to this property.

Helpful?
Thank Alvin L
Norcross, Georgia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed March 14, 2016

I stayed here for 3 weeks for business. Wifi was fast. Totally updated rooms except the phone and the alarm clock, but they said that was next. Friendly staff. Hot tub was clean. I told them the toaster was taking too long to toast, and they order another one the same day. I am looking forward to coming back here... More 

Helpful?
2 Thank Perry J
New Braunfels, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed March 5, 2016

pleasantly surprised! The Hotel has just been remodeled and looks great. Our room was clean, big screen TV and the bed was very comfortable. We could tell all the furniture was new. Hot breakfast in the morning was a plus. Staff was really helpful with directions to gruene so we got to our concert on time. We will be coming... More 

Helpful?
2 Thank kmgc46
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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Business Center with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Quality Inn & Suites New Braunfels offers a free hot breakfast buffet, exercise room, indoor pool, free high speed internet and all of the other amenities you are looking for to make your stay enjoyable in New Braunfels. We are minutes from Schlitterbahn and all of the attractions New Braunfels has to offer. ... more   less 

Additional Information about Quality Inn & Suites

Address: 1533 N Interstate 35, New Braunfels, TX 78130-2818 (Formerly Hawthorn Inn)
Location: United States > Texas > New Braunfels
Price Range: $71 - $165 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 69
Reservation Options:
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Also Known As:
Quality Hotel New Braunfels
Quality Inn And Suites
Quality Inn New Braunfels
New Braunfels Quality Inn
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