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Fairfield Inn & Suites New Braunfels

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Fairfield Inn & Suites New Braunfels
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180 Reviews from our TripAdvisor Community

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Showing 177: English reviews
Gonzales, Texas
1 review
1 of 5 stars Reviewed 6 days ago NEW

I recently booked a block of rooms at this hotel for my son's wedding for wedding party and guests. Our vehicle and one other one was broken into on Friday night and then 5 more vehicles were broken into that Saturday night. Apparently it happens so often that there are signs everywhere saying not to leave anything in your vehicle.... More 

Helpful?
Thank slsjps1981
Cynthia V, General Manager at Fairfield Inn & Suites New Braunfels, responded to this review

Dear slsjps1981, Thank you for taking the time to write a review of our hotel. I am so sorry that your experience was affected by the city-wide break in problem last weekend. I can only imagine how frustrated and disappointed I would be to discover that my car had been broken into. We are taking this very seriously; guest safety... More 

Humble, United States
Level Contributor
11 reviews
5 hotel reviews
4 of 5 stars Reviewed 6 days ago NEW via mobile

Room was noisy could hear people walking upstairs. Should have gotten a room on the top floor instead of one on the ground. Otherwise the place is good, clean, safe and the breakfast was good. Would stay here again but on top floor only

Helpful?
Thank Tom M
Cynthia V, General Manager at Fairfield Inn & Suites New Braunfels, responded to this review

Thank you for taking the time to share your recent experience at the Fairfield Inn & Suites New Braunfels with us. Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell short of your expectations. I would like to take this time to... More 

1 review
3 of 5 stars Reviewed 1 week ago

The rooms are very dated and the noise is very annoying. You hear every time someone walks upstairs and every time someone shuts a door. The beds were okay and the room was clean. Breakfast was very good, no complaints there.

Helpful?
Thank Shirley P
Cynthia V, General Manager at Fairfield Inn & Suites New Braunfels, responded to this review

Thank you for taking the time to share your recent experience at the Fairfield Inn & Suites New Braunfels with us. I would like to take this time to apologize for the noise disturbance caused by other guests. Rest assured, we are taking steps to help ensure problems of this nature do not occur in the future. We would be... More 

1 review
2 of 5 stars Reviewed 1 week ago

Room was clean and spacious but severe lack of security at this hotel. Stayed overnight in rooms blocked for a wedding. TEN vehicles were vandalized/burglarized over two nights while parked in the hotel's parking lot. I do not advise anyone to stay in this area until this hotel reviews their security.

Helpful?
Thank Lynane P
Cynthia V, General Manager at Fairfield Inn & Suites New Braunfels, responded to this review

Lynane P, Thank you for taking the time to write a review of our hotel. I am so sorry that your experience was affected by the city-wide break in problem this weekend. I can only imagine how frustrated and disappointed I would be to discover that my car had been broken into. We are taking this very seriously; guest safety... More 

Rockport
2 reviews
2 of 5 stars Reviewed 1 week ago via mobile

Clean,friendly staff, good breakfast. Do not leave anything valuable in your vehicle. During my weekend stay over 15 vehicles were burglarized. Mine and the other 3 I saw had a window smashed out. Broken glass throughout parking lot. Can only file police report online.

Helpful?
Thank R6258CHthomasp
Cynthia V, General Manager at Fairfield Inn & Suites New Braunfels, responded to this review

R6258Chthomasp, Thank you for taking the time to write a review of our hotel. We take pride in the hotels cleanliness and I am glad my staff was able to accommodate your needs. I am so sorry that your experience was affected by the city-wide break in problem this weekend. I can only imagine how frustrated and disappointed I would... More 

El Paso, Texas
Level Contributor
544 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 244 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

I stayed for one night in June. When I called the front desk to ask to have my check out extended, since I'm a platinum member that is a free entitlement, the front desk male clerk initially responded that they were already sold out for the night. Then, he tried to walk back his lie and checked the system to... More 

Helpful?
Thank Hsphoser36
Cynthia V, General Manager at Fairfield Inn & Suites New Braunfels, responded to this review

Hi Mr. Shiozawa, I am sorry again if you feel that we did not apologized enough for the inconvenience we may have caused you during your stay with us. As I mentioned to you in the emails I sent you, my new front desk staff person miss spoke but quickly corrected his mistake and honored your request. Your responses to... More 

Plano, Texas
Level Contributor
93 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed August 14, 2016 via mobile

Google maps will not provide you correct directions to this hotel. Call the hotel if you need directions they are aware of this and are super friendly. The hotel is very nice and the staff are very friendly. The room was very clean and they have Paul Mitchell bath items. Close to the water park and comal river.

Helpful?
Thank 4Barry
Cynthia V, General Manager at Fairfield Inn & Suites New Braunfels, responded to this review

As a values guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. I am sorry that google maps was unable to get you to your location but that our friendly staff was able to get you... More 

Fort Worth, Texas
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed August 12, 2016

We checked in later in the day and checked out early the next morning. The hotel is what I would consider a nice 3 star. We didn't eat the free breakfast the next morning but it impressive for a "free breakfast". We would certainly stay here again.

Helpful?
Thank Sluggyd
2 reviews
5 of 5 stars Reviewed August 9, 2016

My husband and I were so impressed with Jessica at the front desk. She was so friendly and professional. She definitely set the tone for the hotel and our stay. The room and hotel was very clean. We will definitely stay here again.

Helpful?
Thank Cally S
Cynthia V, General Manager at Fairfield Inn & Suites New Braunfels, responded to this review

THANK YOU FOR YOUR KIND WORDS CALLY S. !!!! I will be sure you to thank Jessica for taking such great care are you and your family. We are thankful that you chose to stay with us here at the Fairfield Inn & Suites New Braunfels during your visit to our area! We hope to see you again soon! Have... More 

Houston, Texas
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed August 3, 2016

This hotel is easy access on and off the freeway. It's very clean with a friendly staff and very close to Gruene Hall. If you plan on going to Gruene Hall or any of the great places close to this hotel I highly recommend it.

Helpful?
Thank angie r
Cynthia V, General Manager at Fairfield Inn & Suites New Braunfels, responded to this review

As a values guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Business Center with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Fairfield Inn & Suites New Braunfels

Address: 1465 N Interstate 35, New Braunfels, TX 78130-2816
Location: United States > Texas > New Braunfels
Price Range: $116 - $195 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fairfield Inn & Suites New Braunfels 2.5*
Number of rooms: 88
Reservation Options:
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Also Known As:
Fairfield Inn And Suites New Braunfels
Fairfield Inn & Suites New Braunfels Hotel New Braunfels
Hotel Style:
#3 Business Hotel in New Braunfels
#4 Family Hotel in New Braunfels
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