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Comfort Suites

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125 Reviews from our TripAdvisor Community

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Showing 123: English reviews
Albuquerque
Level Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed one night on the way to San Antonio. The rooms were clean. The check in easy. The room was quiet and the breakfast filling. Nothing special or note worthy. Chains are predictable as it is their intent. Like McDonalds how can you write a review? But that is why we tend to stay and eat at predictable places.

Helpful?
Thank Michael N
Houston, Texas
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Last minute booking for a Friday float down the Guadalupe River as there was limited rooms available for 2 nights - Thursday and Friday. The Friday night rate doubled. Clean and functional room. Breakfast was less than stellar compared to other hotels in this range - Hampton, Holidday Inn Express. Breakfast was busy and items were not getting refilled 30... More 

Helpful?
Thank Carol B
Natalie G, Guest Relations Manager at Comfort Suites, responded to this review

Thank you for taking the time to write a review regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Natalie Granger Guest... More 

Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

We stayed here for 3 nights. This hotel is clean and convenient. It's close to I-35 and a short drive to Schlitterbaun. The breakfast was decent considering is was a continental breakfast. Everyone who worked there was nice and helpful. It was perfect for our family of 5.

Helpful?
1 Thank Jennifer L
Natalie G, Guest Relations Manager at Comfort Suites, responded to this review

Thank you so much for sharing your experience on Trip Advisor regarding your recent stay at Comfort Suites New Braunfels. We greatly appreciate your awesome ratings and comments. I will definitely pass along your compliments to our staff. It is our goal to provide quality, well-appointed suites, a generous complimentary breakfast buffet, and exceptional customer service, as well as other... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 18, 2016

Worst hotel in history. Made reservations online a week ago for 2 rooms. Paid the $226.18 deposit Got a conformation call from the desk at 10:21 pm dude asked if I was still going to stay. I said yes be there around 11:55. Due to accident got here at 12:23 and the lady at the desk said she Sold my... More 

Helpful?
1 Thank Chris D
Staunton, Virginia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 15, 2016

Clean, comfortable, pretty quiet considering the hotel was full. Breakfast was good with lots of choices, grandson loved his Texas shaped waffle! Staff was great, no complaints, I would definitely stay there again.

Helpful?
Thank barboslj
Natalie G, Guest Relations Manager at Comfort Suites, responded to this review

Thank you so much for sharing your experience on Trip Advisor regarding your recent stay at Comfort Suites New braunfels. We greatly appreciate your awesome ratings and comments. I will definitely pass along your compliments to our staff. It is our goal to provide quality, well-appointed suites, a generous complimentary breakfast buffet, and exceptional customer service, as well as other... More 

Alvarado, Texas
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed July 10, 2016

The door to our room was not installed properly so you could see daylight through the crack -- pretty much straight in to the hallway. The water pressure, well, there was NO water pressure!!! Yuck!!! Once we checked out, they did not charge our account correctly. Worst experience at a Choice hotel much less Comfort Suites!!!!!! Don't stay here!

Helpful?
1 Thank Tim-Mae M
Natalie G, Guest Relations Manager at Comfort Suites, responded to this review

Thank you so much for sharing your experience on Tripadvisor regarding your recent stay at Comfort Suites New braunfels .On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional... More 

Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed June 30, 2016 via mobile

Comfortable clean room. We were in 204 queen/queen "suite"...extra space helps with teens. Booked by phone while on the way there. Night clerk confirmed our room for 2 nights. My husband was tired @ checkin & didn't notice paper he signed was for 1 night. Next morning--you guessed it--they tried to bump us. Day clerk Josh + manager got it... More 

Helpful?
1 Thank mom2boy
Natalie G, Guest Relations Manager at Comfort Suites, responded to this review

The Comfort Suites New Braunfels would like to thank you for posting your comments regarding your most recent stay with us. We work diligently to provide quality accommodations, a comfortable and relaxing atmosphere, friendly Texas hospitality, and an array of complimentary amenities Please accept my sincere apology for any misunderstandings that may have occurred at desk. The comments and suggestions... More 

Philadelphia, Pennsylvania
Level Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed June 18, 2016

We love staying at Comfort Suites, breakfast is good, water is hot, rooms are super clean, staff is always nice, and the rate is perfect. This was no exception. The reason I have to give it only 3 stars is because the wifi is so slow it took me 2 minutes to load this page so I could write the... More 

Helpful?
Thank Jocelyn M
Natalie G, Guest Relations Manager at Comfort Suites, responded to this review

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback, and please be assured that... More 

Houston, Texas
Level Contributor
4 reviews
5 of 5 stars Reviewed June 10, 2016

The staff members were excellent. We had 4 rooms for 2 nights with a group of Girl Scouts, everyone in our group had a great time. The girls enjoyed the pool, hot breakfast and the comfy beds. After we left and we were on the road the hotel manager called to say that we had left an electronic device in... More 

Helpful?
Thank mariamata77067
Natalie G, Guest Relations Manager at Comfort Suites, responded to this review

On behalf of all the staff, we would like to say "Thank You" for your great 5 star review. We take pride in the work we do to ensure all of our guests have a great experience while they are here .Look forward to having you again as a guest in our hotel. More 

Houston, Texas
Level Contributor
82 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed May 19, 2016

Had a one night stay here and it was a really nice hotel. check in was a breeze and I was recognized as a Choice Rewards member. Staff was very friendly and the room was clean and comfortable. The hotel was easy to find and very convenient. We will be in the area more often and I will definitely stay... More 

Helpful?
Thank Ethan F
Natalie G, Guest Relations Manager at Comfort Suites, responded to this review

Thank you for choosing Comfort Suites New Braunfels for your accommodations during your recent. We truly appreciate your business, as well as the awesome review and positive comments. I am delighted to hear that the spacious suite and the comfort of bed and bedding met or exceeded your expectations. Thank you for recognizing our amazing staff for their friendly, courteous... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Business Center with Internet Access
  • Self-Serve Laundry
  • Meeting Rooms
Official Description (provided by the hotel)
This is a gold award winning property from Choice Hotels. The hotel offers a free hot breakfast, outdoor pool , free high speed internet, fitness center, guest laundry, and meeting space. We are easily accessible from IH-35 and only minutes from Schlitterbahn, Gruene, and river tubing attractions. If you are in the mood to shop we are a short ride from the outlets in San Marcos and also a short ride to everything in San Antonio. ... more   less 

Additional Information about Comfort Suites

Address: 1489 I-35 North, New Braunfels, TX 78130
Location: United States > Texas > New Braunfels
Price Range: $88 - $235 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 62
Reservation Options:
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Also Known As:
Comfort Hotel New Braunfels
Comfort Suites New Braunfels
New Braunfels Comfort Suites
Hotel Style:
#8 Family Hotel in New Braunfels
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