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Too many problems to discuss in detail. Register would not take our credit card, service hotline doesn't answer, first room-toilet leaks, second room -bathroom floods, no wifi, hair dryer broken. Staff doing the work best they can which is nothing. Most of the hotel guests...More
I love candlewood suites my family uses this hotel chain when we travel to Huston and Oklahoma. Never had a problem but on this trip to a family reunion in pittsburg,tx everyone book in mt. Pleasent. I cant complain about the front desk clerk named...More
1 Thank 578terril
Response from Jessica H, General Manager at Candlewood Suites Mount PleasantResponded October 24, 2016
The Candlewood Suites would like to apologize for the inconvenience of your stay. However, due to the fact we were booked because of 2 reunions we could not move anyone. I can promise you that the sewage smell was NOT because of our hotel. Out...More
We stayed in town at this hotel for two nights. We made reservations online and paid in full in advance. However, when we arrived at the hotel, we were told that the room we had requested with two double beds was not available and that...More
I generally like Candlewood Suites, and, in many ways, this one was just fine. However, there is a big gap between the one we stayed at just a little further west and this one. For one thing, the staff was mostly absent. Every time I...More
Response from IHGService, Guest Relations Manager at Candlewood Suites Mount PleasantResponded 1 week ago
Thank you for taking the time to share your recent experience at our hotel. While we are pleased with you choosing our location for your travel needs, it is regrettable that the level of service rendered by some of our hotel staff members...More
The Candlewood is, at least in my world, the low end of the IHG chain of hotels and is priced accordingly. You get a good room (mini-suite) for a low price. This one was about average for all of the ones where I've stayed. The...More
Response from IHGService, Guest Relations Manager at Candlewood Suites Mount PleasantResponded June 9, 2017
Thank you for your recent stay with us and reviewing our property. I am very pleased you liked the friendliness of our staff. On the other hand, I am sorry that the condition of your room and the doors to our facility fell...More
$75 - $97 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Number of rooms
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