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Comfort Suites Mineral Wells

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Comfort Suites Mineral Wells
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80 Reviews from our TripAdvisor Community

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Showing 80: English reviews
The Woodlands
Level Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Had to spend one night (8/6/16) in Mineral Wells, Tx. - chose the Comfort Suites and was very impressed with the entire facility. Very nice property - very nice rooms - great bed - and friendly staff. Because of our pleasant stay, do not know why some other reviews given were so negative. I guess every person's stay is a... More 

Helpful?
Thank Jane J
Shilah J, Director of Sales at Comfort Suites Mineral Wells, responded to this review

Dear Jane, Thank you for taking the time to review our property. We appreciate that you saw how hard we work to make every stay exceptional. We look forward to seeing you again. Kind Regards, Shilah J More 

Arlington, Texas
Level Contributor
121 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

I have been a Choice Hotels member since 2009 and have stayed in lots of Comfort Suites in small towns BUT this one takes the cake. The swimming pool in nasty, green, tepid and full of long hair. The washing machine does not work. The lamp shade is busted in the room. All of the pictures hung crooked, now exhaust... More 

Helpful?
Thank Daniel B
Shilah J, Director of Sales at Comfort Suites Mineral Wells, responded to this review

Dear Daniel, I apologize for the problems you experienced during your stay, Please call me at 9403270077 to discuss what we can do to give you a better stay in the future. Regards, Shilah J More 

1 review
1 of 5 stars Reviewed June 26, 2016 via mobile

Woke up with bites all over me. The staff was rude and i wasn't comfortable at all. Will never stay here again. I usually stay at another hotel when I come thru Mineral Wells but I wanted to give another one a try. I guess thats what i get for doing that.

Helpful?
Thank Tanya M
Shilah J, Director of Sales at Comfort Suites Mineral Wells, responded to this review

Dear Tanya, I am very sorry we could not provide you with a satisfactory stay on your recent visit. I would like to discuss the issues you had and see if we can make amends. Please contact me at 9403270077 to discuss your options. Regards, Shilah J More 

New York City, New York
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed June 19, 2016

Checked in quickly for a high school renunion and did not realize the extent of horrible lack of maintenance until the next am or I would immediately requested another room but according to other reviews apparently they all suffer. We did notice the broken tile in the elevator floor which should have alerted us to what was to come. The... More 

Helpful?
Thank Janis C
Shilah J, Director of Sales at Comfort Suites Mineral Wells, responded to this review

Janis, I am sorry we failed to meet your expectations on your recent stay with us. We are working very hard to improve the maintenance of the hotel and have used your review to correct many issues. We would like to discuss with you how we can provide you a satisfactory stay. Please contact me at 9403270077. Regards, Shilah J More 

Richmond, Virginia
Level Contributor
340 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
2 of 5 stars Reviewed June 5, 2016 via mobile

We usually stay at another hotel in Mineral Wells. The others were booked so I called the Comfort Suites. They take dogs which was a nice surprise. The hotel looks like it could use an update and a good cleaning. Our room was not too bad but there were stains on the curtains and Windows. The bathroom sink was grimy... More 

Helpful?
1 Thank Micky O
Shilah J, Director of Sales at Comfort Suites Mineral Wells, responded to this review

Dear Micky, I apologize that we could not exceed your expectations. I have forwarded your concerns to our housekeeping and maintenance staff members and I hope in the future you will give us another chance to serve you exceptionally. I am pleased to hear you enjoyed our beds as I hear they are the best in town. Regards, Shilah J More 

Wichita, Kansas
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed May 27, 2016

When we arrived, the desk clerk was shouting to someone over the telephone. Internet was spotty or less -- very inconsistent When reported to the desk clerk, She told me to call the number on the card in the room which did not exist in our room The printer in the lobby would not print. When it did the sheet... More 

Helpful?
Thank bobkeefer
Shilah J, Director of Sales at Comfort Suites Mineral Wells, responded to this review

Dear Bob, I am sorry our staff was not up to par at check in or throughout your stay. I have addressed these issues with the front desk and I can assure you they will not be an issue in the future. As far as the internet inconsistency I have contacted our service provider in hopes of not having the... More 

New York City, New York
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed May 25, 2016 via mobile

Went for a convention type meeting. Staff very accommodating, helpful and friendly. Always fresh coffee in lobby. Nicely displayed breakfast. Was not rushed when eating. Rooms clean and comfortable. No noise. Pool refreshing and clean. Had a very enjoyable stay

Helpful?
Thank Bullmastiffmom2max
Shilah J, Director of Sales at Comfort Suites Mineral Wells, responded to this review

Dear Guest, We kindly thank you for your review of your recent stay at our property. It honors us that you enjoyed your accommodations and our staff was up to par. We are here to serve you! We look forward to seeing you in the future. Happy travels! Regards, Shilah J More 

1 review
5 of 5 stars Reviewed May 24, 2016

I was very pleased with the rooms and the staff they had an indoor pool and hot tub, great hot breakfast, and very polite and helpful staff I would recommend anyone staying in mineral wells to stay here you wont regret had a great experience

Helpful?
Thank Michael A
Shilah J, Director of Sales at Comfort Suites Mineral Wells, responded to this review

Michael, Thank you for your honest review of our property. It pleases us that you enjoyed your stay and it was a pleasure having you. Thanks for staying with us and I hope you enjoy your time in Houston. Regards, Shilah J More 

Livingston, Texas
Level Contributor
24 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed May 21, 2016

This seems like a relatively new hotel. however our room was way over due for some maintenance. the security lock/bar was broken/missing and unusable. (how do you break one of those things anyway?). broken tiles on the bathroom floor were an insurance claim just waiting to happen. sharp and dangerous edges. the walls in this hotel were paper thin. we... More 

Helpful?
Thank bruce t
Shilah J, Director of Sales at Comfort Suites Mineral Wells, responded to this review

Dear Bruce, I am sorry your stay was less than expected. We are currently undergoing minor repairs to get the hotel back in fantastic shape. Did you alert the front desk to safety issues found in your room? If the accommodations were unsuitable we would have happily moved you to a better location. I apologize for failing to meet your... More 

Houston, Texas
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed May 14, 2016

A very nice and comfortable hotel at a very reasonable cost. Clean & comfortable, good location. Easy parking. A nice breakfast with a variety of options. The employees were really helpful and friendly.

Helpful?
Thank Ralph H
Shilah J, Director of Sales at Comfort Suites Mineral Wells, responded to this review

Ralph, Thank you for your candid and honest answers when reviewing our property. We are pleased you enjoyed your stay with us and look forward to serving you again in the future. We are a little puzzled as why you gave us a great review but rated us a 1 out of 5, if you would like to contact us... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free Parking
  • Pool
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Business Center with Internet Access

Additional Information about Comfort Suites Mineral Wells

Address: 105 Karl Kessler Blvd, Mineral Wells, TX 76067-8399
Location: United States > Texas > Mineral Wells
Price Range: $62 - $101 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites Mineral Wells 2.5*
Number of rooms: 60
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