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Cheaper
Average
Higher
About
4.0
#12 of 57 hotels in Playa de las Americas
Location
4.6
Rooms
3.9
Value
3.9
Cleanliness
3.9
Service
4.0
Sleep Quality
3.9
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
A large 32,000m2 complex located in the warmest area of Tenerife, accompanied by endless possibilities for leisure and entertainment makes Park Club Europe the ideal place to enjoy an “All Inclusive” holiday with your family and friends. The variety of daily activities, sports, mini clubs, swimming pools and entertainment shows accompanied by buffets, bars and snacks is all that is needed to create memories that last forever. Located in one of the best areas of Southern Tenerife: The Golden Mile of Playa de Las Américas, just 20 minutes from Tenerife Sur - Reina Sofía International airport and 60 minutes from Tenerife North - Los Rodeos airport.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
City View
Park View
Languages Spoken
English, French, Spanish, Dutch and 2 more
Location
Avda Rafael Puig 23, 38660 Playa de las Americas, Arona, Tenerife Spain
Name/address in local language
Park Club Europe
2,133 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
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Park Club Europe hotel emerges as a favorite for its well-maintained, family-friendly environment, although the restaurant layout has received some criticism. Nestled in a prime location, guests frequently commend its closeness to beaches and attractions, adding to its value. The hotel's inclusive entertainment and accommodations are generally seen as providing good bang for the buck.
While the staff's friendliness and diligence are often applauded, there have been occasional lapses in bar service and reports of rudeness. Amenities like pools and entertainment are well-regarded, despite some remarks about room updates and pool temperature. Cleanliness is a standout feature, with guests noting the thorough room service and pristine grounds.
Location
Convenient
Atmosphere
Welcoming
Rooms
Spacious
Value
Exceptional
Cleanliness
Meticulous
Service
Friendly
Amenities
Satisfactory
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Being all exclusive I found that all my needs were met at this hotel. I found no issues with the staff, the food , my room or the pool. All my dealings with the staff, whether it was the cleaning staff who always said ' Good Morning' the reception staff who were extremely pleasant or the restaurant and bar staff who took the time to help with the self service beer taps ( Amstel beer), were very positive. My room was very clean and fresh. It didn't appear to have air conditioning but a very large fan. Food was good and plentiful and a large portion of it freshly cooked next to where it was served. So you were able to see the whole process and get it hot.
It was located near to the beaches and esplanades so getting to the various location was fairly easy.
On the whole a very nice experience.
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Date of stay: January 2020
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Europehotels, Director de Relaciones con Clientes at Park Club Europe
Responded Feb 14, 2020
Dear CulbinSands, Thank you so much for visiting Park Club Europe and for writing this review. We are very happy to read that you met your needs and you spent a gereat time here. We would be pleased to see you again soon. Kind regards. The management team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had a lovely stay at this hotel. We travelled as a couple and opted for the refurbished Superior Twin Room. No air con but for November the ceiling fan was good enough to cool the room. Bedroom was lovely and spacious, bathroom was nice a big – however it is glass all the way, one thing to think about if you like your privacy in the bathroom. Plenty of sockets, however no mirror in the lounge by the dressing table. Although there is a hairdryer in the bathroom with mirror. Tele channels now include BBC1,2,ITV,Ch4 & Ch5 although kept cutting out, dont know if that was all over the hotel or just our room. The Wifi wasn't really any good in the K block. The hotel is located in a great spot, not far to the beach, supermarket or bars. It is mainly guests from Italy & Germany, not many English guests, however this didn’t bother us. The Animation team were great – special mention to Dani & Alex who made us laugh throughout the week. Activities were very well run with lots to do during the day including Archery and Air rifle shooting. The evening entertainment doesn’t start until 9pm with the mini disco with a main show at 930. I believe they are looking at doing more but had only been open a month so was still getting the evening guide sorted. Mondays there are no activities during the day or evening ents just music. The restaurant – didn’t like having to share tables when it was busy. Food was OK. We found it to be quite cold at times and only hot once. The variety for the lunch and evening meals was your typical buffet style and they always had a different nationality each night. (Our favourite was the Mexican night). They have a pizza chef who was on every night as well. Breakfast was your typical buffet style with pancakes and churros as a bonus. Snack bar variety was good but again was always on the cold side. The bar – only issue I had was with the straws! They are awful and broke as soon as you tried to use it. All inclusive drinks were suitable for us but you can pay for other drinks ie red bull. Cocktails - there was only a cocktail of the day rather then a list you could choose from. Never had any issues with getting a sun bed and the main pool was chlorine not salt water. I don’t know about the Laguna beach pool with the slides as we didn’t go in that pool, but looked good. We visited Loro Parque which was a 2 hour journey there and back however was definitely worth the visit if you like animals and the shows they put on were amazing. If you like Soul and motown I would recommend The New Soul Suite which is only 15 minute walk away. 3 cabarets every night. All in all a great holiday.
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Date of stay: November 2021
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Europe Hotels, Marketing at Park Club Europe
Responded Dec 1, 2021
Dear 118lorrainer, Thank you so much for visiting Park Club Europe and for writing this detailed review. We love to know that you met your expectations and you felt so comfortable here. We will be pleased to welcome you again soon. Best regards. The Park Club team.
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We’re currently staying here and it’s been great so far the barman Ramon has been fantastic!! We’re sue to check out in the morning and put €40 down deposit for our towels! When we went to reception and asked for our money back they said it was the towel are and they couldn’t help and to go to them in the morning. Our flight is before the “towel place” opens can anyone advise or someone from the hotel respond. I know it’s inky €40 but that’s the taxi fare to the airport and we weren’t made aware they had to be back 😡
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Date of stay: April 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Europe Hotels, Marketing at Park Club Europe
Responded Apr 11, 2022
Dear Turkey-boo, First of all, thank you so much for visiting Park Club Europe and for writing this review. We are happy to know that you enjoyed your stay, especially the service offered by our barman. We also will consider what you explain and we will check our protocols to avoid a similar situation again. We hope to welcome you again soon. Best regards. The Park Club team.
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Our towels are dirty and/or broken. There have been cockroaches in our toilet and I saw one in the dinner too. Our room fan is broken and keeps noise and the curtains are dirty and broken too. Today we woke up and our toilet has gone broken or something and there were fluids in our toilet floor and the smell was terrible. We tried to ask for cleaning from the lobby and straight from cleaners and they were rude and did not hurry to come and clean the room so we havent been able to be there all day now. Cleaning comes very late at day and if you are in the room they dont come at all like yesterday. Towels cost 1.5 € per day and for example if you want to play tennis you have to have 50€ in cash. Not a nice surprise.. In the buffet the food is almost always cold. In the breakfast there are mostly things you put on bread but the bread is always too hard so theres not much to eat.
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Date of stay: March 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Europehotels, Director de Relaciones con Clientes at Park Club Europe
Responded Mar 10, 2020
Dear charlottet191, Thank you so much for visiting Park Club Europe and for writing this review. We are sorry if you didn't meet your expectations about our hotel and your stay was not as good as expected. We are concerned about our guest's welfare. For this reason, your review has been transferred to the concerned departments in order to evaluate it and to improve. Best regards. The management team.
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Currently still at Park Club Europe with a few days left. I never write reviews but felt compelled due to the brilliant time we have had as a family. First holiday since COVID with a 8 year old and a 6 year old. We are a busy working family who needed an all-inclusive that provided everything. This is it. The pool is beautiful and large not cold. The food is fresh, hygienic and a large variety. As a fish eater I was spolit for choice. My children who are fussy eaters were also given lots of options. My husband a steak and chips man also loved the bbq on offer each night with steaks and chicken. The entertainment is typical holiday park variety which My children loved. The drinks are perfect with the bar staff happy to make anything. My husband likes the draught beer on tao.
As a parent who worries about my children being too loud they were welcomed to be kids and play without judgment of other tourists. The animation team is fab and although we wasn't with TUI the girls are very talented and keen to be around the children. I was impressed with how organised the animation team were My son loved the archery .
We are already planning to book next year with more family members.
The location is perfect to the beach and shops.
Well done to the team for giving us some beautiful memories.
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Europe Hotels, Marketing at Park Club Europe
Responded Aug 17, 2022
Dear Nolan1988Carol, Thank you so much for visiting Park Club Europe and writing this review. We love to know that you feel so comfortable here and that your family and you are having a great time with us. We will be happy to see you again in the future. Kind regards. The Park Club team
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We were unsure on booking, but we were not disappointed at all!! This is an amazing hotel!!
The rooms are huge, they do not have aircon but the 2 fans are enough. All of our rooms were spotless. You also get a mini fridge you can stock with your own drinks which is useful.
All inclusive food and drinks were great value. Good measures at night, self serve for beer, fizzy drinks and coffees in the restaurant and around the pool. The food had a good choice in the main restaurant and also snacks at the pool. Frssh pizza always available too. The restaurant and bar staff were friendly and hospitable to find clear tables too.
The best part was the Animation Team!!! They were fantastic!! So friendly & fun, not annoying. Their nightly shows were professional and enjoyable. The team worked so hard day & night to make everyones holiday unforgettable. A totally amazing bunch! Thank you xx
The pool area is spaced out and clean, lots of sunbeds, not much shade though. We never had an issue getting 5 sunbeds together. We purchased towels locally for €10 each, cheaper than hiring them.
Reception staff were friendly, spoke good English and were helpful too.
For kids there is a kids club, kids pools and a mini animal park too. They have parrots, guinea pigs, birds, a big goose, ducks and turtles.
I really recommend this hotel resort and would stay again. Thank you for a lovely holiday!!
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Date of stay: June 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Europe Hotels, Marketing at Park Club Europe
Responded Jul 8, 2022
Dear Acguest77, Thank you so much for staying at Park Club Europe and writing this detailed review. We love to know that you felt so comfortable here and your expectations were covered. We will be pleased to welcome you again soon. Kind regards. The Park Club team.
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Very disappointed with this hotel. Food was the same everyday and cold even when we were first when gates to restaurant opened. They couldn't even boil an egg. Decided to have a boiled egg one morning, cracked the egg and my thumb went through it, RAW EGG. Never knew a place to serve stake without chips. The so called life gard was very rud to me. I saw him allowing a couple of Spanish families have drinks in glasses right beside the pool. I and my partner had a glass of coke right back by a Wall away from the pool, he came over woke me up shouting that he saw me drinking from the glass. When i said "you just woke me up, how could you see me drinking if I was asleep." He grabed our drinks and through them out. Most of the staff were very rude too. There was little or no enterment for anyone during the day. The míní disco for the younger ones started at 21.00, most younger ones would be in bed by that time. Then to have football for 14-year-olds at 22.45 is disappointing as most people began to go to bed. The pool bar by the míní zoo didn't open, nor did the pool salón. I must say that Perta in reception was very good and helpful. It was the worst holiday i have ever been on. Will never go again.
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Date of stay: March 2022Trip type: Traveled as a couple
Room Tip:Don't go
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Europe Hotels, Marketing at Park Club Europe
Responded Apr 4, 2022
Dear 810sylviab, Thank you so much for visiting Park Cub Europe and for writing this review. We are sorry if you didn't meet your expectations and your stay here was not as good as expected. Your review has been transferred to the concerned departments in order to improve our service. We hope to see you again soon. Kind regards. The Park Club team.
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We were assigned a room in which we couldn't sleep, mainly due to the heat. One of the ceiling fans was malfunctioning, and the one in my son's room made an incredible noise that was maddening. The room was small, old-fashioned, and unbearably hot. We requested to change rooms, but were told that there were no more standard rooms available, except those facing the street. This was untrue, as the hotel was not at all fully booked! The receptionist, a dark-haired gentleman, was extremely unpleasant. He offered us the only solution of paying an additional 800€ to get a decent room, which, exhausted and frustrated, we did. None of the rooms were air-conditioned, which is a significant negative aspect. It only felt comfortable in bed under the ceiling fan. The bathroom/toilet area was unbearably hot. The housekeeping of the rooms was very approximate. The noise in the dining area during breakfast/dinner was very bothersome. The servers banged the plates, making it feel like a cafeteria and hurting our eardrums. Communal tables. The outdoor grill was only open for two days, even though it was great! It's foolish. The entertainment seemed to be for the amusement of the entertainers themselves. They danced and put on their show (which was mediocre), but there was never a dance night for the vacationers, which could have been really nice considering the wide range of ages among the guests. The food was good, except for the reconstituted hamburgers at the snack bar for lunch. The garden was superb, which was a positive point along with the great location. The pools were also good. The area around the pool's sun loungers was dirty, not cleaned in the evenings for the next day. There were glasses and litter left behind. In the evenings, huge cockroaches would appear. Many sun loungers were old and broken. The employees were carrying out noisy repairs among the vacationers."
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Date of stay: July 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Europe Hotels, Marketing at Park Club Europe
Responded Jul 28, 2023
Dear Elise, Thank you very much for you very detailled comment. We are very sorry that we could not reach your expectations and we will pass the message forward to the concerned departements. Kind regards, Team Park Club
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Me and my husband stayed for 4 nights. Lovely hotel, I didn’t encounter any rude staff atall. All very friendly. The animation team were great fun, the food was very nice- yes I can imagine it would get a bit repetitive if you stayed for a few weeks. The pizza was a nice addition. Cooked in a pizza oven fresh every mealtime. The wine isn’t the best I’ve ever had but ok. The spirits were fine. What you expect . The pool was warm enough to swim in. It was a bit cold when you first got in but you could easily stay in there for 20 mins etc. .. location was nice. 5 mins walk to the other bars, shops. Room very clean. Very comfortable beds..I would definitely recommend park club Europe .
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Date of stay: February 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Europe Hotels, Marketing at Park Club Europe
Responded Feb 22, 2022
Dear Keano222, Thank you so much for visiting Park Club Europe and for writing this review. We love to know that you met your expectations and your stay here was so satisfactory for you. We will be happy to welcome you again soon. Best regards. The Park Club team.
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Best bits: BBQ restaurant near Block K. Great meat, often steaks cooked to order and same starters, salads and desserts as the main restaurant and if you’re lucky you get a table to yourself. Also great was the entertainment. The animation team were superb: friendly, enthusiastic etc and we enjoyed the show every evening except Mondays when theres no entertainment/activities .
Less good: The main restaurant food is repetitive and aimed mainly at the german and Netherlands guests. Tables seat 8 people and you'll have to share with strangers some whom are more sociable than others.
Tip: pack a large reusable mug each. The queues at breakfast for the coffee machine are long and the cups are small, and the machines are at the far sides of the restaurant so a big mug can save time and increase your caffeine intake. Tip2: The drink machine hot drinks arent great so if you order a filter coffee and cold milk at the bar, its free and its pretty close to an UK coffee
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Date of stay: January 2023
Value
Location
Service
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Europe Hotels, Marketing at Park Club Europe
Responded Feb 10, 2023
Dear W175MVtonyl, thank you very much for your review! It’s a pleasure to know that you had a good time with us and that you enjoyed our facilities and evening shows. Regarding your comment about sharing tables in the restaurant, as a “Club” hotel, one of our objective is to make our guests feel comfortable, but also to make new friends and share experiences. We hope to see you back again soon! Sunny regards, Park Club Europe Team ☀️
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There are more places to choose from in the Playa de las Americas area.
PRICE RANGE
$192 - $260 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
park club europe hotel playa de las americas, park hotel europe, europe park
LOCATION
SpainCanary IslandsTenerifeAronaPlaya de las Americas
NUMBER OF ROOMS
241
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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