The Zentral Center - Adults only Hotel was built in 2003 and since then it has perfectly balanced attention with excellent services. Moreover, it is the perfect place to hold any business event, since our hotel is an authentic Business Centre. All of our rooms have been renovated and our meeting rooms are fully equipped with the latest audiovisual advances, so your work meetings go perfect. The Zentral Center - Adults only Hotel is located in an elegant 7-floor building, where you will find rooms equipped with the best services, such as air conditioning, minibar, TV via satellite or air conditioning, among many others. Furthermore, we have an amazing pool so you can take a bath, as well as two saunas, a restaurant, a bar and a rooftop solarium terrace. Discover the charm of Tenerife thanks to the Zentral Center - Adults only Hotel.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
City View
Business
Languages Spoken
English, French, Spanish, Catalan and 2 more
Location
Avenida Arquitecto Gomez Cuesta s/n, 38660 Playa de las Americas, Arona, Tenerife Spain
Name/address in local language
Hotel Zentral Center
1,087 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
This hotel represented very good value for us for an eight night stay.
The entrance and the public areas are quite palatial, light and airy. The rooms are also on the large side.
The bed was superbly comfortable, both for me (heavy!) and my good lady (light)
Rooms were cleaned daily
Breakfast buffet was varied enough for us and good quality.
We also had the dinner ubffet one evening which was all good and varied. As well as the buffet selection the dinner includes a separate grill which offers a choice of two options and varies each day
We had a slight issue with the shower head in our room, which we reported to reception on Saturday evening. By the time we returned on Sunday afternoon the shower head had been replaced with a new one. An excellent response by the hotel management and maintenance staff.
The hotel is close enough to both Los Cristianos and Playa de las Americas, getting to either was just a short walk, 10 mins or so.
Plenty of bars and places to eat out nearby.
There is a bus stop nearby for services to and from the airport and generally around the island. The bus services are cheap and efficient, we used them extensively to visit other places during our stay.
The TITSA bus app is very useful and Google maps is a good way to find bus stops and look up services that way.
The convenience shop call "SOLVIPS" in the same block as the hotel (other side near the bus stops) sells the TenMas (Ten+) card which you can preload with funds to pay on the buses, The card costs 2 Euros to buy.
There is also a 10 Euro unlimited 24 hour pass option on the same card, or even a 50 Euro 7 day unlimited option.
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Date of stay: December 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We had a really nice stay here in February.. Nice welcoming and spacious reception area with a few tables and serves drinks 24 hours.. (shame they don’t use the area over the other side and have an actual lounge bar) pool is rooftop .. with lots of sun beds.. Rooms are clean a little dated but with towels supplied fridge kettle and hairdryer. You do have to leave a deposit (refundable) for Pool towels and there’s a small charge to use the safe in the room.. They supply complimentary shampoo, soap flavor teas & coffee .. although shame no milk (or even milk powder) - & No Breakfast tea !! The night porter/ reception man and in particular the daytime reception lady (I think her name was Geri) were both friendly and helpful.. thank you we’ll be back
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Elvis Martinez Uzcategui, Director General at Hotel Zentral Center
Responded Feb 24, 2024
Great Mr Robs, Thanks a lot for your comments about our staff in special GERY who is one wonderful person beside very helpfull and polite... you describe exactly the kind of hotel we are... about the BAR-HALL area I have to tell you, that we had many years ago a BAR-TENDER and this person stay there all noon and part of the night just to sell 20.00 € (some coffees, a Beer and some bottles of water) So, we decided to install a BAR-RECEPTION 24 hours and we offer there; Bottles and cups of CAVA, WINES, beers, water, coffee, cokes, fantas.ctr. You are welcome anytime you want to come, all repeaters ci¡ustomers have UP GRADES, please remember it in your booking.
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We recently spent 14 nights on a half board basis at this hotel after having stayed many times previously before the start of Covid. This feels more like a business style hotel and is in a prime position close to many designer shops, bars, restaurants and beaches. The communal reception and dining areas are large and well kept. The bedrooms are spacious with comfortable beds, flat screen TV, kettle and a safe (for a small extra daily fee). All bedrooms are equipped with automatically operated black out window shutters and higher floor rooms with balconies are available at a supplementary rate. The roof top pool area has many sunbeds and offers fantastic panoramic views over the whole resort. There is also a sauna, outdoor jacuzzi and vending machine on the top floor. The manager and staff are a real asset to this hotel and work hard to resolve any issues in a professional and polite manner. Unfortunately one significant criticism is the standard of the food on offer. The catering staff work hard to please clients. However, it is quite evident that the amount of money they are allowed to spend on food provisions is constrained to the extent that the choice and quantity of food on offer in the buffet is extremely limited and disappointing compared to our expectations from previous visits to this hotel and normal 4 star standards. We also cannot understand why the bar areas in this hotel are never open.
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Date of stay: January 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Elvis Martinez Uzcategui, Director General at Hotel Zentral Center
Responded Jun 1, 2022
Dears Customers, Thank you very much for your complete review about Zentral Center hotel, we are very happy that you have liked our hotel, you are always welcome!! Great, It looks like you are a repeater customer. Thank you for your "significante criticism" which is very important to us to know it, to correct it inmediatly; we will try to improve our quality, Cheff will be requested; that he has to cook more food variarity, to offer our customers more choices.OK We apologize about the Bar Hall, it is true it is closed most of the times..., instead we have a little reception bar opened 24 Hours, and also there is another Bar-Cafeteria outside at the shopping center court, close to the cinema. Thanks again for your important Hotel opinion.
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I must say that I only used the hotel to sleep.. yet I cannot give more than 2 stars for a few simple reasons.. the room was never cleaned, furthermore the sheets were turned over and never changed in the week in which I stayed several times request for the sheets to be changed as per the procedure, the same thing applies to the towels which were never replaced... The Hotel DOES NOT have a usable internet service unfortunately, coming from Italy I found myself using the gigabytes of my offer even just simply to send messages on WhatsApp as the network did not allow it, the problem persisted even after a report at reception. I compliment the staff, really friendly and professional, always available, even if the cleaning service was lacking they were always punctual to tidy up the room. Another positive thing is the location of the hotel, close to the supermarket (Super Dino) and 10 minutes walk from any restaurant/bar/club in the area. I recommend staying in this hotel only if like me you need a place to sleep, I do not recommend full board and pay attention to cleanliness.
P.s the pool was clean and in excellent condition and the all has a pool table in excellent condition
Meals: 8 euro buffet breakfast 15 euros dinner
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Date of stay: August 2023Trip type: Traveled with friends
Room Tip:Fare specifiche richieste per la pulizia della stanza e ricordarsi del cartellino della camera...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Start with the good points. Central location. Comfortable beds. Friendly receptionist, And now for the rest. The rooms- Very out of date and tired bedroom furniture. Sachets of shampoo and shower gel in the bathroom that are never replaced. And no other toiletries provided. Tea and coffee…never replaced-no milk provided and the cups were never washed out or the plastic glasses replaced. Rooms don’t have balconies…I queried this and was told you have to specifically ask for a balcony and there are only 8! Rooms with balconies. The rooms were very cold with no blankets provided. Although I did hear someone asking at reception for these. So I believe these are available. Receptionist is very friendly but so overworked! There was always a queue of at least 3 people waiting! Restaurant-I only ate breakfast here and it was the worst I’d ever had. Very limited choice and always cold. Despite going at 7.30! The staff are very unfriendly and never even smile! I asked twice for gluten free bread on the first day and waiting 25 mins. In the end I gave up and brought my own in every day! The pool is very small and upon check out I asked if there was a shower available and was told there was by the sauna! This is open with no lock on the door with no toiletries and no towels!!!! Very sad experience all round! I struggle to write anything positive
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Date of stay: February 2023
Value
Location
Service
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Elvis Martinez Uzcategui, Director General at Hotel Zentral Center
Responded Feb 10, 2023
Dear customer, Thank you very much for your comments, I am glad that you liked the comfort of our rooms, the central location of ou hotel, and our friendly receptionists staff... Normally, All our staff is nice and friendly, but when dealing with the public, not everyone is polite, there are drunks or people who come to the reception to yell for some problem, and ok, our function is to solve the unexpected... but the smile faces dissapear (Erase) when we have to attend to a poorly educated person. Thank you very much for commenting on our failures, I have printed your comments and I have given them to those responsible for the cleaning departament and the boss of restaurant team so that they can immediately correct the failures that you have commented... Thanks a lot for let us know it, we are working to solve it.
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We spent a week in this hotel just before Christmas and we were very satisfied with our stay.
It didn't cost as much comparing with the other hotels in the area and it was very quiet so we were able to have a nice rest. It is more of a business hotel rather than a 'holiday hotel', but we were happy with how quiet it was, as well as, no queues or chaos in the restaurant/pool area.
Hotel was very clean, staff was friendly and always happy to help. Good location - close to everything, parking/gym/laundromat all in the same complex. Mini fridge and kettle were included in the room. Room itself was very spacious and more than enough for 2 people.
It said check in starts at 2pm, but we arrived at the hotel at 11am. We were able to leave out bags at a secure storage room and were allowed to check in at 12pm once the room was ready which was great, especially after having been on the road for over 10 hours.
Food was ok, a bit limited in selection, but never had any issues finding what to eat during any of the meals. My partner asked for porridge during one of the dinners (around 9pm) as she was hungry, but no hungry enough for proper dinner, the restaurant staff were happy to accommodate and offered different kinds of milks, dried fruits etc with it - this shows that they care about the guests.
Would suggest the hotel to anyone that wants to just relax without overpaying too much. If you want a proper all inclusive holiday experience with unlimited foods/drinks/entertainment - you might want to look elsewhere.
Would come back again if I was looking for a relaxing holiday in Playa de las Americas.
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Date of stay: December 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Elvis Martinez Uzcategui, Director General at Hotel Zentral Center
Responded Jan 11, 2024
Hello Dear Customer.. You are welcome any time, please let us know that you are repeater customer, and we will offer an Upgrade. I want to copy just the last part of your report; "Would suggest the hotel to anyone that wants to just relax without overpaying too much. If you want a proper all inclusive holiday experience with unlimited foods/drinks/entertainment - you might want to look elsewhere."....
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Nice hotel but not 4 star. Pretty basic but clean. Stayed for 5 nights in a B&B basis. Breakfast was very poor so we ate out for breakfast after day 1. Rooms clean but basic. Rooftop pool. Nice pool area, easy enough to get a sun lounger. Nobody tells you at check in but you have to go to reception for pool towels and pay a deposit which is returned at the end of your stay. Also there are no facilities to obtain refreshments apart from coffee in reception. The pool area has a vending machine but it doesn’t work. It would be a huge improvement if there was some kind of pool bar. Good location. It’s quiet but easily within walking distance to bars, shops and restaurants. Nice hotel but definitely only 3 star.
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Date of stay: September 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Elvis Martinez Uzcategui, Director General at Hotel Zentral Center
Responded Nov 22, 2023
Estimada Clienta muchas gracias por su comentario... Seguramente el compañero de recepción olvidó comentar que las TOALLAS de PISCINA se pueden recoger en la recepción dejando un Deposito de 20,00 € por toalla, retornable cuando devuelve la Toalla, las Toallas de piscina se pueden cambiar en recepción por otras limpias cada vez que lo desee... Hemos intentado dar servicio en el BAR-PISCINA, pero económicamente es inviable tener un trabajador 8 horas allí para vender, 2 cafés, 4 coca-colas y 4 cervezas... en su lugar colocamos la maquina expendedoras de bebidas.
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We have stayed at the Zentral about 8 years ago and we found it excellent,the food was of the highest standard and the rooms were clean and fresh,however we have just finished a 14 night half board and we are totally disappointed,this is not the hotel we remember,the cleaning is questionable to say the least,the food at breakfast is just about passable but the dinner is absolutely abysmal,cold food,cheapest possible dishes,burgers in a four star hotel,pork and chicken interspersed with fish of a very low quality,same salads for 14 nights and if you don't like tirimasu then tough because that is what the dessert is 90%of the time,also the restaurant toilets are a disgrace,the doorframe are broken,the doors themselves are filthy with black hand marks and the crowning glory is the lack of hand drying facilities in these restaurant bathrooms,14 nights and not once were the hand towel dispensers filled,people coming out having to dry their hands on their clothes,really hygienic,when we confronted staff with these facts they just told us that ,this is the way it is. I know that the Zentral will deny all this but the powers that be know that all this is factual and if they doubt it perhaps they could leave their desks and come down and have a look but I don't think that they will,it seems to be a case of take it or leave it,there's always another customer,will definitely not be visiting or recommending this hotel,my partner and I would give it a2 star rating but English ,Irish and Scotch people that we befriended actually compared it to a hostel Be warned;do not be expecting a 4 star hotel.
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Date of stay: January 2025Trip type: Traveled as a couple
Room Tip:Don't expect any frills
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Booked this hotel for a group of colleagues going on our Christmas Party weekend away early December. Based on the reviews I’d read prior to going I was apprehensive about what the hotel would be like but was very pleased to find it much better than some of the reviews had portrayed. Positives - food selection (buffet and outdoor bbq), cleanliness, drinks are actually available to buy during mealtimes, the pool and rooftop setting, large bedrooms and comfiness of beds. Negatives - did find the reception and check in service slow (but friendly), temperature of food and selection of drinks on offer to buy, ease of grabbing a taxi from the hotel. Overall, this was better than expected, I received lots of positive feedback from the group and would recommend this place to other travellers. Thank you :)
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Date of stay: December 2023
Value
Location
Service
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Elvis Martinez Uzcategui, Director General at Hotel Zentral Center
Responded Dec 18, 2023
Hello Sara, Thanks a lot for your review.. we are happy that you have had a nice stay, and thanks por the negative point of view, which help us to solve it inmediatly, Merry Christmas, you and your group are welcome on rhe future... regular customers have a lot of advantages. and Up grades!
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Friendly staff, great view from the lobby of the shopping centre of the same name.
The staff couldn't of been nicer, the hotel was nice and quiet,
My room even though there was no balcony gave a great view of the landscape from the see to the mountains.
The area was near to everything (walking distance, the view from the rooftop pool & jacuzzi was amazing.
I liked that the room was cleaned everyday (friendly cleaning staff). I was also happy that everytime I left the room the safety shutters closed automatically. Could leave window open when not there and safe. One of the helpful receptionists helped me pick earrings for my mother. (for Christmas) I would recomend for mostly people in middle management. They also had offices for rent in the shopping centre incase some guests needed to work while there
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Date of stay: December 2022Trip type: Traveled solo
Room Tip:The no. 40 but to the Airport is not the best, The food in the hotel restaurant is expensive but...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Elvis Martinez Uzcategui, Director General at Hotel Zentral Center
Responded Dec 29, 2022
Thanks a lot for your report.. All our staff try to do our best for all our customers... And, most important, that we enjoy working for you. Please, next time let us know that you are a repetar customer, because reapeaters clients always get Up Grades!! Please, have a wonderful happy and healthy new year 2023.
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Playa de las Americas, Spain2 contributions1 helpful vote
Dear Customer;
we can organice your late checkout, not problem...
Untill 15:00 Hours extra payment of only 20 Euros. and if you want to stay in your room till 18;00 Hours or a little more, the price for this late checkout is 40,00 €
payment at hotel reception.
Have a nice flight to Tenerife.
Playa de las Americas, Spain2 contributions1 helpful vote
There are only 14 rooms at top of the building, it has an EXTRA CHARGE of 20.00 € per room and per night.. But it has to be under request, because always are fully booked.
The rest of the Hotel 194 rooms have a very Large window.
There are more places to choose from in the Playa de las Americas area.
PRICE RANGE
$80 - $135 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel zentral tenerife, zentral center hotel, zentral center tenerife, zentral hotel tenerife
LOCATION
SpainCanary IslandsTenerifeAronaPlaya de las Americas
NUMBER OF ROOMS
208
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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