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Hotel Cleopatra Palace

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Avenida De Las Americas Playa del Camison, 38660 Playa de las Americas, Arona, Tenerife Spain
eDreams
Booking.com
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (2379)
360
Panoramas (37)
Room & Suite (574)
Certificate of Excellence

About

#14 of 59 hotels in Playa de las Americas
Location
Cleanliness
Service
Value
Certificate of Excellence
A beachfront hotel of classic elegance in a fantastic setting right on the world-famous Playa de las Americas in Southern Tenerife, it offers guests comfortable rooms with antique Roman touches, spa relaxation with thalassotherapy and perfect tranquility.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Pool
Free breakfast
Beach
Tennis court
Airport transportation
Parking
Wifi
Fitness / spa locker rooms
Fitness classes
Hot tub
Pool / beach towels
Outdoor pool
Heated pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Poolside bar
Entertainment staff
Evening entertainment
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Fax / photocopying
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Concierge
Sun terrace
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Good to know
  • HOTEL CLASS
    4 stars
  • HOTEL STYLE
    Great View, Bay View
  • Languages Spoken
    Russian, Spanish, German
  • NUMBER OF ROOMS
    431

Location

Full view
95Great for walkers
Grade: 95 out of 100
108Restaurantswithin 0.3 miles
20Attractionswithin 0.3 miles
3,801Reviews579Q+A100Room tips
Traveler rating
  • 1,972
  • 1,223
  • 398
  • 127
  • 81
Time of year
Traveler type
Language
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  • English
Popular mentions
Visited in March but was confined to the hotel because of the coronavirus, the hotel is excellent the restaurant was very good, the rooms were very clean and the position is also excellent, the staff on reception couldn’t do enough to help,
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Hotel's Favorite
We visited here with family, from start to finish the staff were yet again amazing! Everyone is so friendly, helpful and welcoming. Inma was particularly helpful, friendly, polite, and she was great with our two daughters. The location is perfect right on the beach front and lots of restaurants and bars close by. Our room was great with a large balcony, lounge pool and sea view. The kids club in the sister hotel is great, our 5 year old loved it especially the karting and the pool games. It was particularly nice this year to see a male in the kids club team. We enjoyed room service one night and the food is very good and the prices are reasonable, we would definitely recommend it. In addition the rooms are spacious, clean and yes a little dated as others have said. This year the TVs and digital equipment was also updated. Some parts of the hotel are looking a bit tired, but these are minor and didn’t really effect our stay. The pools were of a reasonable temperature and the sister hotel had activities going on around it throughout the day which was good and the pool is slightly larger and has more atmosphere, which we liked. The cleopatra pool is very nice, but a lot quieter. We love breakfast and always go for the freshly made to order crepes with Nutella or the omelettes. Our daughters however loved the chocolate fountain and treasure chest of chocolate coins and sweets. We love the place, the facilities, and the staff and we will definitely be returning again next year :)
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Response from Alejandro C, Director General at Hotel Cleopatra Palace
Responded Jun 27, 2019
Dear Guest! Thank you so much for an amazing five-star review! We are delighted to know you had such an enjoyable experience at our Hotel. It's really good news to know you are already planning to come back! We will be waiting for you with arms open! Do not hesitate to visit our web page, where you will find additional information on prices and availability for future bookings. Best regards,
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Not too sure why people are rating this hotel so high. Firstly the good points the Cleopatra is in a great location. Secondly the staff are first rate, dedicated and committed. Unfortunately I’ve never encountered a room where you get a free kettle but you have to pay for your cups and the tea, coffee etc. Then on top of this you have to pay for the use of the empty fridge. It’s got nothing in it it’s just an empty fridge, WOW how mean is that. This will cost you upwards of 70/80 euros on your stay. We only had breakfast on our stay so cannot comment on lunch and dinner. The breakfast was plentiful and I’m sure there is something for all. Unfortunately if you like a cooked breakfast you will find it’s consistently cold. The resort is as previously stated by others very tired, there are cracks and stains on the walls including the bedrooms. I don’t have these conditions at home so don’t enjoy paying to be surrounded by poor maintenance. Finally we where in the reception block ( there are three blocks ) it is extremely noisy and echoes sometimes past midnight. Firstly with entertainment, also including the bar on the first floor. If you have children or wish to go to bed at a normal time and get up early for a full day the noise will keep you awake.
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Cannot wait to be returning again on Monday 16thb been to this hotel plenty of times everything is perfect form the minute you arrive , from checking in to been shown to your room really looking forward to our return visit and spending our 38th wedding anniversary there
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Response from AlejandroCresp, Director General at Hotel Cleopatra Palace
Responded 2 weeks ago
Dear Guest, Thank you for choosing us again. We will be waiting for you with arms open! Warmest regards,
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We really enjoyed our stay in this big comfortable old hotel set virtually on the beach within easy walk of restaurants. We had one of the larger rooms with terrace and plunge pool. However hotel is in dire need of makeover which is why it is so reasonably priced. No tea/coffee making facility in room which we thought mean although strangely they give you a kettle. Breakfast was excellent. We could not praise the staff highly enough and because of their service we are tempted to return.
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Response from AlejandroCresp, Director General at Hotel Cleopatra Palace
Responded 2 weeks ago
Dear Guest, Thank you very much for rating us. I hope you have enjoyed your stay with us. I would also like to thank you for your suggestions. Best regards,
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Previous
PRICE RANGE
$121 - $265 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
cleopatra hotel tenerife, hotel cleopatra palace, cleopatra palace tenerife
LOCATION
SpainCanary IslandsTenerifeAronaPlaya de las Americas
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Frequently Asked Questions about Hotel Cleopatra Palace
Which popular attractions are close to Hotel Cleopatra Palace?
Nearby attractions include Piramide de Arona (0.05 miles), Playa de las Vistas (0.3 miles), and Bulls Head Bar (0.2 miles).
What are some of the property amenities at Hotel Cleopatra Palace?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Hotel Cleopatra Palace?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Cleopatra Palace?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Cleopatra Palace?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Cleopatra Palace?
Conveniently located restaurants include Imperial Tai-Pan, Thai Botanico, and La Iberoteka.
Are there opportunities to exercise at Hotel Cleopatra Palace?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Does Hotel Cleopatra Palace have an airport shuttle?
Yes, Hotel Cleopatra Palace offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Cleopatra Palace?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Cleopatra Palace offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Cleopatra Palace?
The staff speaks multiple languages, including Spanish, German, and Russian.