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Calle California 1, 38660 Playa de las Americas, Arona, Tenerife Spain
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About

#18 of 61 hotels in Playa de las Americas
Location
4.6
Cleanliness
4.6
Service
4.4
Value
4.1
GreenLeaders Silver level
The Spring Hotel Bitácora**** situated in the center of Playa de Las Americas and surrounded by a, sub-tropical garden is the perfect family hotel. It is only a short stroll from the shopping centers and entertainment area. A fabulous beach is just few minutes away and also near the golf course Las Americas (1 km).
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Property amenities
Free internet
Pool
Fitness / spa locker rooms
Coffee shop
Bicycle rental
Game room
Books, DVDs, music for children
Children's playground
Wifi
Pool / beach towels
Swimming pool toys
Outdoor pool
Heated pool
Shallow end in pool
Poolside bar
Restaurant
Breakfast buffet
Kid-friendly buffet
Kids' meals
Snack bar
Special diet menus
Vending machine
Aerobics
Billiards
Darts
Entertainment staff
Evening entertainment
Table tennis
Waterslide
Nightclub / DJ
Children's television networks
Indoor play area for children
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Airport transportation
Car hire
Meeting rooms
Facial treatments
Head massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Sofa
Refrigerator
Flatscreen TV
Telephone
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Mid-range
Languages Spoken
English, French, Russian, Spanish and 4 more
4968Reviews1123Q+A100Room tips
Traveler rating
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Gerard D wrote a review Dec 6
Londonderry, United Kingdom6 contributions2 helpful votes
Very good hotel. My only issue is the UNSAFE surface of the tiles in the pool area. A non-slip finish is a MUST improvement. Food excellent throughout our visit. While the internet was satisfactory, the requirement to re-engage the room link was a bit of a nuisance. Fix the poolside tiling and it could be 10/10.
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Date of stay: December 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Hayley F wrote a review Jul 2022
Newhaven, United Kingdom28 contributions79 helpful votes
Hotel's Favorite
Superb- other reviews are scaremongering We are currently staying here and this is our 2nd visit to Bitacora. We came last August but there was still a lot of restrictions in place etc. The hotel is back in full swing with activities/entertainment etc. ‘The sickness bug’ well all I can say is we haven’t seen or heard anything about it- was worried before we came after reading reviews but if I’m honest a lot of it sounds like holiday insurance claims after people were spotted by the pool/bar when apparently ‘sick as a dog’ in their rooms! What is evidently apparent is that post pandemic people have forgotten about hygiene and cleanliness. Several occasions I saw in the buffet adults using their hands (plenty of tongs available), kids touching food/licking it and putting it back, kids not being supervised by adults and most not using the sanitiser available in the Resturant. Additionally a tone of adults not washing their hands after using the toilet- like seriously? Basic hygiene principle! No wonder people got sick or a bug spread. The hotel is spotlessly clean, additional staff doing touch points, pool area cleaned everyday along with hotel areas. Rooms also very clean- if you want your sheets changed everyday you only have to ask or leave the card out? But who has their sheets changed everyday at home anyway? 🤷🏼‍♀️ Food choices are excellent both at the buffet or pool bar- pool bar has two menus more fast food type food on the touch screens and an ‘a la carte’ menu at the bar to eat in or takeaway to the pool. Drink choices are excellent and include premium spirits/cocktails. You MUST try a Barraquito (coffee/brandy and condensed milk) a Tenerife traditional drink. Subbed situation- ok here goes… we were a party of 7 (4 adults, 2 teenagers and an 8 year old) and everyday we managed to get loungers all together. What was evident is that if you want a lounger by the kids pool/slides you are going to get up early to secure this. There isn’t many beds in that area but if you are adamant you want to sit there so you don’t have to go in the pool with your little cherubs then be prepared for an early start. If like us you aren’t fussed where you sit then you’ll be fine. Staff are very super friendly and the mini club team are fantastic. Lots of activities during the day- the foam party in the main pool was an absolute highlight! Rooms- all have a mini fridge, hair dryer, safe, plenty of sockets, comfortable and a good size too overall. All rooms have balcony and if I’m honest I’m not sure the extra for a pool view is worth it. Lots saying the evening entertainment was too loud for the little ones trying to sleep in those rooms. Each to their own though. Short distance to the main drag ‘the golden mile’ and Veronica’s strip (although lots of reports of spiking/theft there so be cautious). Lots of bars, supermarkets and shops open till 10pm. Several mini golf courses too and of course we had to hunt down TiKTok star ‘very good very nice’ for a video (he was on the golden mile). 15-20 min walk into los Cristianos. Overall take the reviews with a pinch of salt, I’m honest and fussy- if this place was terrible I’d say but I honestly couldn’t find any fault with it. Just a bunch of moaning Minnie’s wanting champagne lifestyle on lemonade money if I’m honest. Enjoy you won’t be disappointed.
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Date of stay: July 2022Trip type: Traveled with family
Room Tip: Room check in from 3pm so if you have early flight out swimmers at top of your bag so you can...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
10 Helpful votes
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Response from Customer Experience Department, Guest Services / Front Office at Spring Hotel Bitacora
Responded Jul 25, 2022
Dear guest, first of all we would like to thank you for choosing the Spring Hotel Bitacora & UP! to spend your holidays in Tenerife and for taking the time to write such a detailed review, this helps us a lot so that other guests see they have nothing to worry about regarding any sicknesses and other worries. We really appreciate you acknowledging our cleanliness, our housekeeping team are always working really hard to make sure all the common areas and all the rooms are clean for our guests, to ensure they feel comfortable and safe. It is also nice to read that you value our gastronomic offer, food and drinks and enjoyed our activities, our entertainment team always try to appeal to all the ages so everyone has some amusement. But most importantly thank you for praising our staff, they are one of the most important features of the hotel and it is our pleasure to read that you felt very welcomed by them. Hopefully we get the chance to welcome you back in the near future! Best regards, Customer Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rhona M wrote a review Dec 6
4 contributions6 helpful votes
My husband and I booked this hotel last minute. We have stayed many times but not for years usually staying at Vulcano but we decided to give the Up terrace a try at Bitacora. Since we stayed previously the hotel has gone through considerable upgrading and renovation. We are aware that it is now a hotel geared for families but in December the hotel was quiet. We booked directly with the hotel and we chose a pool view room, we were allocated floor 6. It was really quiet and we were able to sleep, make use of balcony and relax as we wished. The room was very clean and we had good service from housekeeping. The staff on reception were friendly, efficient and happy to help. The staff in the dining room were attentive, friendly and hardworking. We enjoyed the variety of food and ate in the hotel more than we had intended. The Up terrace was fantastic, very comfortable loungers, lovely cocktails, snacks and again superb staff made it a really chilled holiday. We will definitely return and now prefer the hotel to sister hotel, Vulcano.
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Date of stay: December 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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John H wrote a review Nov 2022
12 contributions12 helpful votes
just back from this Hotel after a week with family of 6 adults, a nearly 5 year old child and one 18 month child, and all I can say is we had a ball. The kids loved it and had best time ever, its great for children with plenty for them to do and keep amused, staff were great with them. Welcomed by reception who put us all on the same floor which was handy, staff always greet you with a smile and very helpful, hotel is spotless, food great, no problems getting sunbeds together. We all agreed that this is one hotel we would go back to.
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Date of stay: November 2022
Value
Service
Sleep Quality
Room Tip: pool view obviously also the side at main entrance you will get the sun
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Customer Experience Department, Guest Services / Front Office at Spring Hotel Bitacora
Responded 1 week ago
First of all we would like to thank you for choosing us as your destination to enjoy your vacations in Tenerife. We are delighted to read your kind words. All our staff will be happy to know that we have provided you with a wonderful vacation from which you have taken away unforgettable experiences. Also, thank you for taking the time to leave us a comment online. We really appreciate it. We look forward to seeing you again in our corridors! Sunny greetings from Tenerife.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
SSS1957 wrote a review Nov 2022
Elgin, United Kingdom8 contributions5 helpful votes
This was appalling behaviour of Bitacora… no notification tho’ the tables and chairs were removed from outdoor area on Saturday and works began on Monday 21/11/22… no notification no apology…. had paid extra for pool view NOT a construction site with associated noise from 08.30-15.30 daily.. unable to use balcony as works directly below our room..
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Date of stay: November 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
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Response from Customer Experience Department, Guest Services / Front Office at Spring Hotel Bitacora
Responded 1 week ago
Dear Guest, We appreciate your time spent in sharing comments regarding your recent stay at our Spring Hotel Bitácora. Through your feedback we are able to maintain and improve the service we offer. We hope that the inconveniences did not prevent you from enjoying your vacation. We will inform the relevant departments of the inconvenience. Our main goal is to ensure that we continue to provide unforgettable experiences for our guests, so your feedback is crucial in this process and we greatly value your time and comments. Our team works hard every day to ensure we provide quality service and a memorable experience. Best regards from Tenerife.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
kirstygibson96 wrote a review Nov 2022
22 contributions3 helpful votes
Came here in end of November with the hotel being at one of its quietest. Lots going on throughout the day with different various activities with a good atmosphere. Everyone gets involved with bringing you into different games whether it be in the pool or outside.
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Date of stay: November 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
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Response from customer experience, Guest Services / Front Office at Spring Hotel Bitacora
Responded 1 week ago
Dear Kirsty, On behalf of the Bitácora team we thank you for choosing us as your holiday destination and for taking the time to share your fantastic experience with others. Our guests are our top priority and we are delighted to know that we were able to provide you with a wonderful experience. We are delighted to know that our entertainment staff, and our entertainment activities, have provided you with an unforgettable holiday. We will be sure to share your feedback with the entire team. They will be delighted to know that our guests leave with great memories of them. Again we would like to thank you for sharing your feedback and we look forward to welcoming you back soon. Kind regards from all the Spring Bitácora team in Tenerife.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Bernard W wrote a review Nov 2022
Glasgow, United Kingdom3 helpful votes
Great hotel. Had massive refurbishment over recent covid enforced shutdown. excellent for families with younger kids, not so much for teen set. We had originally booked the sister hotel Vulcano, but due to unforeseen circumstances had to change booking to hotel Bitacora. My wife had recently been diagnosed with early cancer which caused the rescheduled booking. The hotel kindly assigned 2 excellent pool view rooms on 6th floor with additional extras. Many thanks. Easy access for mobility issues. Restaurant excellent with plenty of choice breakfast and evening meals. Minor comment- the Jam/marmalade dispensers seemed to always need refilling, maybe because there were no visible levels (not a complaint, just a helpful comment ) Pool area - always able to get 3 sunbeds after breakfast in adult only area. Evening entertainment- not great, seemed mostly karaoke. Did not greatly bother us, we went out to local bars. Pool bar snacks- only tried once, not impressed. Hot dogs and chips were cold. Mostly had lunchtime snacks in local bar Brahms & List. recommended. Be careful using sunbeds backing on to small waterfalls pool. One extra-large guy used the full force back massage jet which gave everyone behind an extra morning cold shower. Had great holiday, staff were excellent especially reception staff.
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Date of stay: November 2022
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
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Response from customer experience, Guest Services / Front Office at Spring Hotel Bitacora
Responded 1 week ago
Dear Bernard, We would like to start by thanking you for choosing Spring Hotel Bitácora for your holiday and for taking the time to share your experience with us. We are very proud to read your comments praising our staff, facilities and gastronomic service, as we strive daily to provide unforgettable moments and quality service to our guests. Your feedback is crucial in this process and we value your time in sharing your experience with others. We are very happy to hear that you enjoyed the service provided by our reception staff! Once again we thank you for sharing your experience with us and look forward to welcoming you back very soon. Kind regards from all the Bitácora team in Tenerife.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Holiday guest wrote a review Nov 2022
United Kingdom3 contributions4 helpful votes
Excellent family holiday. Hotel is spacious and clean, staff work tirelessly day and night. Food excellent and lots of choice. We didn’t experience any issues with the sunbeds. Pools were spacious and the fumes were great for the kids! Our only suggestion would be to consider opening up the relax pool to all. Adults could use the UP and the relax pool would give the families and children an alternate option. 5 stars from us and will definitely be back! If you’re looking for a familiar orientated hotel then don’t hesitate!!
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Date of stay: October 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Customer Experience Department, Guest Services / Front Office at Spring Hotel Bitacora
Responded 3 weeks ago
Dear Keenholiday, First of all we would like to thank you for taking the time to leave us a review. We are delighted that our buffet was to your liking. Our kitchen staff will be very happy to read your words. As you say, we hope to see you again soon! Once again thank you for your confidence in us and for leaving a review. Best regards from all the staff at Spring Hotel Bitácora & UP!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Diane M wrote a review Nov 2022
Leicester, United Kingdom9 contributions9 helpful votes
I’m a seasoned traveller and this is a lovely hotel. Very clean. Rooms spacious and clean. Food plentiful and varied. Great position for everything needed. Just lovely. And we never had an issue with sunbeds!
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Date of stay: November 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from customer experience, Guest Services / Front Office at Spring Hotel Bitacora
Responded 3 weeks ago
Dear 601dianem, First of all we would like to thank you for taking the time to give us your feedback. We are delighted to read your kind words about the hotel. We are proud to know that we have provided a quality service for you and the rest of your family to enjoy. We are grateful that our gastronomic service has been to your liking, as each and every one of our colleagues who prepare them put everything they have into every preparation. We hope this is not the last time we see you at our hotel. Once again thank you for your comment. A sunny greeting from Tenerife.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
mary h wrote a review Nov 2022
Wigton, United Kingdom92 contributions86 helpful votes
Excellent hotel lots to do for my 3 grandkids who range from ages 7 to 14. The food was good with plenty of choice at every meal. The bedrooms were comfortable and spacious. The staff on reception were fantastic nothing was any bother to them what ever we asked for was sorted straight away. Couldn’t find any faults whatsoever with this hotel
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Date of stay: October 2022
Value
Location
Service
Room Tip: We were there in school holidays & people were going out as early as 6am to get the sun loungers...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from customer experience, Guest Services / Front Office at Spring Hotel Bitacora
Responded 3 weeks ago
Dear Maryh189, First of all we would like to thank you for taking the time to give us your feedback. We are delighted to read your kind words about the hotel. We are proud to know that we have provided a quality service for you and the rest of your family to enjoy. We are grateful that our food service, facilities and rooms were to your liking. It is unfortunate to read your comments about the mattress, but thank you very much for letting us know your feedback about it. We will pass it on to the people who need to know. We hope this is not the last time we see you at our hotel. Once again thank you for your comment. A sunny greeting from Tenerife.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$138 - $230 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
bitacora hotel tenerife, hotel bitacora tenerife, bitacora tenerife
LOCATION
SpainCanary IslandsTenerifeAronaPlaya de las Americas
NUMBER OF ROOMS
314
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SPRING HOTEL BITACORA $119 ($̶1̶9̶3̶) - Updated 2022 Prices & Reviews - Playa de las Americas, Spain

Frequently Asked Questions about Spring Hotel Bitacora
Which popular attractions are close to Spring Hotel Bitacora?
Nearby attractions include Magic Lounge Bar (0.2 miles), A Compas Flamenco Show Tenerife (0.2 miles), and Piramide de Arona (0.2 miles).
What are some of the property amenities at Spring Hotel Bitacora?
Some of the more popular amenities offered include a pool, an on-site restaurant, and airport transportation.
Which room amenities are available at Spring Hotel Bitacora?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Spring Hotel Bitacora?
Guests can enjoy an on-site restaurant, a poolside bar, and a snack bar during their stay.
What are some restaurants close to Spring Hotel Bitacora?
Conveniently located restaurants include Star Of Índia, Bbq Spice indian tandoori, and Thai Botanico.
Are there opportunities to exercise at Spring Hotel Bitacora?
Yes, guests have access to a pool and locker rooms available in the fitness center during their stay.
Does Spring Hotel Bitacora have airport transportation?
Yes, Spring Hotel Bitacora offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Spring Hotel Bitacora?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Spring Hotel Bitacora?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Russian, and Portuguese.
Are there any historical sites close to Spring Hotel Bitacora?
Many travelers enjoy visiting Casa Fuerte (4.6 miles), Mariposa (4.9 miles), and La Fuente de los Tres Chorros (4.7 miles).
Does Spring Hotel Bitacora have any great views?
Yes, guests often enjoy the ocean view available here.