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Spring Hotel Bitacora

Calle California 1, 38660 Playa de las Americas, Arona, Tenerife Spain
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Traveler (2795)
Dining (108)
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About

#19 of 56 hotels in Playa de las Americas
Location
4.6
Cleanliness
4.6
Service
4.4
Value
4.1
Travelers' Choice
GreenLeaders Silver level
The Spring Hotel Bitácora**** situated in the center of Playa de Las Americas and surrounded by a, sub-tropical garden is the perfect family hotel. It is only a short stroll from the shopping centers and entertainment area. A fabulous beach is just few minutes away and also near the golf course Las Americas (1 km).
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Property amenities
Free internet
Pool
Fitness / spa locker rooms
Coffee shop
Game room
Aerobics
Books, DVDs, music for children
Children's playground
Wifi
Pool / beach towels
Swimming pool toys
Outdoor pool
Heated pool
Shallow end in pool
Poolside bar
Restaurant
Breakfast buffet
Kid-friendly buffet
Kids' meals
Snack bar
Special diet menus
Vending machine
Billiards
Darts
Entertainment staff
Evening entertainment
Table tennis
Waterslide
Nightclub / DJ
Children's television networks
Indoor play area for children
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Airport transportation
Car hire
Meeting rooms
Facial treatments
Head massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Sofa
Refrigerator
Flatscreen TV
Telephone
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Family
Great View
Languages Spoken
English, French, Spanish, Dutch and 3 more
Hotel links
Special Price:Early Booking
5,316Reviews1,193Q+A100Room tips
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Steph P wrote a review Apr 16
1 contribution
Fantastic hotel! Lovely & clean . Helpful &welcoming staff, from start to finish we had a fantastic holiday! The breakfast buffet was impressive! The hotel is huge with plenty to offer and in a great central spot. Would definitely recommend and we will be returning.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Customer Experience Department, Guest Services / Front Office at Spring Hotel Bitacora
Responded 2 days ago
Dear Steph, Thank you sincerely for choosing Spring Hotel Bitácora as your holiday destination and for taking the time to share your wonderful feedback with us. Your kind words have warmed our hearts, and we are thrilled to hear that your holiday experience was a fabulous one. We will ensure to convey your appreciation to the entire team, who have worked tirelessly to make our guests' stays truly memorable. We look forward to the opportunity of welcoming you back very soon. Please feel free to reach out if there's anything specific you would like us to focus on or if you have any further suggestions. Warm and kind regards from the entire Spring Hotel Bitácora team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Hayley F wrote a review Jul 2022
Newhaven, United Kingdom31 contributions108 helpful votes
Hotel's Favorite
Superb- other reviews are scaremongering We are currently staying here and this is our 2nd visit to Bitacora. We came last August but there was still a lot of restrictions in place etc. The hotel is back in full swing with activities/entertainment etc. ‘The sickness bug’ well all I can say is we haven’t seen or heard anything about it- was worried before we came after reading reviews but if I’m honest a lot of it sounds like holiday insurance claims after people were spotted by the pool/bar when apparently ‘sick as a dog’ in their rooms! What is evidently apparent is that post pandemic people have forgotten about hygiene and cleanliness. Several occasions I saw in the buffet adults using their hands (plenty of tongs available), kids touching food/licking it and putting it back, kids not being supervised by adults and most not using the sanitiser available in the Resturant. Additionally a tone of adults not washing their hands after using the toilet- like seriously? Basic hygiene principle! No wonder people got sick or a bug spread. The hotel is spotlessly clean, additional staff doing touch points, pool area cleaned everyday along with hotel areas. Rooms also very clean- if you want your sheets changed everyday you only have to ask or leave the card out? But who has their sheets changed everyday at home anyway? 🤷🏼‍♀️ Food choices are excellent both at the buffet or pool bar- pool bar has two menus more fast food type food on the touch screens and an ‘a la carte’ menu at the bar to eat in or takeaway to the pool. Drink choices are excellent and include premium spirits/cocktails. You MUST try a Barraquito (coffee/brandy and condensed milk) a Tenerife traditional drink. Subbed situation- ok here goes… we were a party of 7 (4 adults, 2 teenagers and an 8 year old) and everyday we managed to get loungers all together. What was evident is that if you want a lounger by the kids pool/slides you are going to get up early to secure this. There isn’t many beds in that area but if you are adamant you want to sit there so you don’t have to go in the pool with your little cherubs then be prepared for an early start. If like us you aren’t fussed where you sit then you’ll be fine. Staff are very super friendly and the mini club team are fantastic. Lots of activities during the day- the foam party in the main pool was an absolute highlight! Rooms- all have a mini fridge, hair dryer, safe, plenty of sockets, comfortable and a good size too overall. All rooms have balcony and if I’m honest I’m not sure the extra for a pool view is worth it. Lots saying the evening entertainment was too loud for the little ones trying to sleep in those rooms. Each to their own though. Short distance to the main drag ‘the golden mile’ and Veronica’s strip (although lots of reports of spiking/theft there so be cautious). Lots of bars, supermarkets and shops open till 10pm. Several mini golf courses too and of course we had to hunt down TiKTok star ‘very good very nice’ for a video (he was on the golden mile). 15-20 min walk into los Cristianos. Overall take the reviews with a pinch of salt, I’m honest and fussy- if this place was terrible I’d say but I honestly couldn’t find any fault with it. Just a bunch of moaning Minnie’s wanting champagne lifestyle on lemonade money if I’m honest. Enjoy you won’t be disappointed.
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Date of stay: July 2022Trip type: Traveled with family
Room Tip: Room check in from 3pm so if you have early flight out swimmers at top of your bag so you can...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
36 Helpful votes
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Response from Customer Experience Department, Guest Services / Front Office at Spring Hotel Bitacora
Responded Jul 25, 2022
Dear guest, first of all we would like to thank you for choosing the Spring Hotel Bitacora & UP! to spend your holidays in Tenerife and for taking the time to write such a detailed review, this helps us a lot so that other guests see they have nothing to worry about regarding any sicknesses and other worries. We really appreciate you acknowledging our cleanliness, our housekeeping team are always working really hard to make sure all the common areas and all the rooms are clean for our guests, to ensure they feel comfortable and safe. It is also nice to read that you value our gastronomic offer, food and drinks and enjoyed our activities, our entertainment team always try to appeal to all the ages so everyone has some amusement. But most importantly thank you for praising our staff, they are one of the most important features of the hotel and it is our pleasure to read that you felt very welcomed by them. Hopefully we get the chance to welcome you back in the near future! Best regards, Customer Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Joanna l wrote a review Apr 16
3 contributions1 helpful vote
Not really one to write a review, but I found the staff at the pool bar pretty rude, constantly shouting at adults and kids for being wet. It's a pool bar! The ice cream machine wouldn't work and no alternative for kids. No ice cream cones which you always get at other hotels. Was told the kids aren't allowed to play in the park past 8pm. The entertainment was grim! The indoor bar doesn't open to 4pm, so you have to go outside to the pool bar which is always busy just for a soft drink! The hotel was nice inside and the room was good! Food was enjoyable! Grumpy bar staff let the hotel down. Stayed at cheaper hotel which have a happier atmosphere for kids.
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Date of stay: April 2024
Value
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Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
Room Tip: The supermarket beside the hotel was really good and handy.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Customer Experience Department, Guest Services / Front Office at Spring Hotel Bitacora
Responded 2 days ago
Dear Joanna, On behalf of the Bitácora team we thank you for choosing us as your holiday destination and for taking the time to share your fantastic experience with others. Please know that our team's primary concern is the safety and well-being of all our guests, particularly around the pool area where wet surfaces can pose a hazard. It shocks us to hear bad comments about the behavior of our staff. We are very proud of them and we receive lots of congratulations on Trip Advisor, Google, or Facebook from the clients who visit us as nothing is too much for them to make our clients happy when staying between us. Our ice cream machine has been in full operation without any reported issues, maybe this is due to specific instances in which the machine was being refilled or cleaned. We understand your concern regarding the park's closing time. Our policy of closing the park past 8pm is in place to ensure a peaceful and quiet environment for all our guests, especially during the evening hours when many guests may be looking to relax and rest. We appreciate your understanding of our efforts to maintain a tranquil atmosphere for everyone's enjoyment. Regarding our entertainment, we take pride on having a vast range of shows available for our clients and never had any issues regarding the shows, which includes acrobats, magicians, daredevils, dancers, cabaret, multiple singers, rock bands, bingo, quiz games, DJs, musicians, and many more. It seems that your experience at the hotel differs greatly from the rest of our clients, for that reason we invite to come back and experience it truly. Kind regards from all the Spring Bitácora team in Tenerife.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Moira wrote a review Apr 15
13 contributions6 helpful votes
Little to fault with this hotel, food and drink lovely, pool area very nice, brilliant location. Very drcent entertainment what we saw. Everywhere spotless. Room huge but lacked any glamour, horrible view to the side. Bed incredibly comfy.
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Date of stay: January 2024
Value
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Location
Cleanliness
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Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Customer Experience Department, Guest Services / Front Office at Spring Hotel Bitacora
Responded 2 days ago
Dear Scotland195, Thank you sincerely for choosing Spring Hotel Bitácora as your holiday destination and for taking the time to share your wonderful feedback with us. Your kind words have warmed our hearts, and we are thrilled to hear that your holiday experience was a fabulous one. We will ensure to convey your appreciation to the entire team, who have worked tirelessly to make our guests' stays truly memorable. Your valuable advice has not gone unnoticed. Your insights are invaluable in our ongoing efforts to enhance our services, and we are committed to providing an even better experience during your next visit. We look forward to the opportunity of welcoming you back very soon. Please feel free to reach out if there's anything specific you would like us to focus on or if you have any further suggestions. Warm and kind regards from the entire Spring Hotel Bitácora team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Simone W wrote a review Apr 9
3 contributions
+1
We are currently staying here as a family of 10. Location - brilliant , close to shopping centres , the beach etc Food - good, some nights better than others but always find something. My favourite so far has been the Mexican food . It would be good if they did more themed nights - Chinese etc . Good for coeliacs (my kids) The pool bar has screens you can scan your wrist band on order from (bit like McDonald’s) and the food is nice - burgers, hot dogs, pizza, jalopino cheese bites etc and amazing big cookies ! Very disappointed with the ice cream machine though as that has been out of order a lot since we have been here and my daughter is gluten free so she has been disappointed she can’t have anything else as a snack so been having to buy her snacks from the shop when it’s not working. Bar - the pool bar could do with a few more staff , there are often long ques . There is another bar around the adults pool but have been here just over a week so far and it have only seen it open twice and every time I go there to get a drink there is nobody there to serve one. The fun bar in the evenings is great , they do table service and you don’t usually have to wait too long. Sunbeds - can be an issue , people que from about 7 to get them, gates open at 8 , doesn’t seem to be enough sunbeds for the amount of guests in the hotel . When you do get a sunbed you can’t leave it unattended because they will take all your towels and belongings . They put a note on the sunbed then if your not back within 20 mins they take all your things to reception. We havnt had this happen but seen people that have so now we can’t all go to breakfast together as we are worried we will lose the sunbeds so one of us always has to stay out and “ guard “ the sunbeds and then swap. I can understand this system to a certain extent but maybe wait until after breakfast time before removing things so people can enjoy their breakfast and not have to rush. Up ! - we paid extra to upgrade to up and had a meal there which was lovely , had a singer and not many others dining . The views are amazing and there are 2 jacuzzis and an infinity pool which is lovely and warm. We just didn’t realise kids can’t go up there so has been a bit wasted on us really , just take turns to go up there but that’s not the hotels fault, that’s ours for not reading up on it properly. Rooms - no complaints , standard rooms , always kept clean . The best part is your wristband is your key card so you don’t have to worry about carrying one around in your bag and making sure you don’t leave it in the room and shut the door with it still in ! That’s a nice touch. Pools - adults only pool, normal pool, kids pool with slides , something for everyone. My only complaint would be the lack of lifeguards around the main pool - there isn’t one ! There is one that is more of a towel boy that sits near the adult pool giving out towels. I have sat on his chair and he can see the main pool from where he is but in my opinion he’s way too far away and not able to watch the pool enough as he is changing peoples towels and disappears to get more towels. All in all a great hotel , we would return
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Date of stay: April 2024
Value
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Location
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Service
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Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Customer Experience Department, Guest Services / Front Office at Spring Hotel Bitacora
Responded 1 week ago
Dear Simone, Thank you sincerely for choosing Spring Hotel Bitácora as your holiday destination and for taking the time to share your wonderful feedback with us. Your kind words have warmed our hearts, and we are thrilled to hear that your holiday experience was a fabulous one. We will ensure to convey your appreciation to the entire team, who have worked tirelessly to make our guests' stays truly memorable. Your valuable advice has not gone unnoticed, and we are currently studying its viability with the utmost consideration. Your insights are invaluable in our ongoing efforts to enhance our services, and we are committed to providing an even better experience during your next visit. We look forward to the opportunity of welcoming you back very soon. Please feel free to reach out if there's anything specific you would like us to focus on or if you have any further suggestions. Warm and kind regards from the entire Spring Hotel Bitácora team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Harry G wrote a review Apr 9
3 contributions
This is a lovely hotel. I think this because there is lots of things to do like go in the pool or go in the same and infinity pool bit they are adults only.There are plenty of other things to do there is even a spar in this hotet this is perfect for people who want to relax and enjoy a holiday. The food is also very good as there is a screen to Oder your food on and the food is very nice and the bar staff are aswell but the hotels management is not very good. This is because there is a lot of mistakes and and thing the managers won’t look into some of it. This is very good for both adults and children as there adults only pools and there are water slides for the kids
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Date of stay: April 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Customer Experience Department, Guest Services / Front Office at Spring Hotel Bitacora
Responded 1 week ago
Dear Harry, Thank you sincerely for choosing Spring Hotel Bitácora as your holiday destination and for taking the time to share your wonderful feedback with us. If there is any additional feedback or concerns that you would like to share with us, please don't hesitate to contact us directly. We value your input and are committed to addressing any issues to ensure that all our guests have a pleasant and enjoyable stay. Thank you for bringing these matters to our attention, and we appreciate the opportunity to assist you further. We look forward to the opportunity of welcoming you back very soon. Please feel free to reach out if there's anything specific you would like us to focus on or if you have any further suggestions. Warm and kind regards from the entire Spring Hotel Bitácora team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Matthildur Dögg J wrote a review Apr 6
1 contribution
Everything was wery good i love this hotel. You can relax and your children can play all day and nigth. Food was wery good, different food every day. Clean rooms and beds soft. Big pilows. Kids love all the swimingpools and all the activity. staff pleasant and kind to the children. always playing with them.
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Date of stay: March 2024
Value
Rooms
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Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Customer Experience Department, Guest Services / Front Office at Spring Hotel Bitacora
Responded 1 week ago
Dear Matthildurd, Thank you sincerely for choosing Spring Hotel Bitácora as your holiday destination and for taking the time to share your wonderful feedback with us. We look forward to the opportunity of welcoming you back very soon. Please feel free to reach out if there's anything specific you would like us to focus on or if you have any further suggestions. Warm and kind regards from the entire Spring Hotel Bitácora team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Gemma F wrote a review Apr 6
Leeds, United Kingdom188 contributions109 helpful votes
ENTERTAINMENT The entertainment team work really hard and there are a nice variety of activities available. Our family would have liked to see more water based activities, but that's obviously our personal preference! We're yet to stay at a hotel which offers an entertainment programme as good as VIVA hotels (particularly Cala Mesquida). ROOMS As mentioned in other reviews the rooms are basic but sufficient. Ours looked onto the kids play area, which meant we heard a loud bell being rung regularly and never had any sun. It didn't really bother us but if you want a nice relaxing balcony area it might be worth paying for an upgrade. The hotel kindly arranged for interconnecting rooms for us which is a massive help as a family with older children. My main gripe with our room was the cold shower. I informed reception several times but I didn't actually have a warm shower until our 6th night there. Prior to that it was a case of being as quick as possible and feeling freezing once I'd finished! Definitely not 4*! POOL AREAS The pool areas are lovely and the pools are nice and warm. The slide section is great for kids though a bit tame for my two (12 & 15). Bus stop right outside the hotel that provides a free bus to Siam Park though. As mentioned by other reviews it doesn't feel like there's enough beds for all the guests. We sat around the adult pool our whole week and we weren't asked to move but the children weren't allowed in the pool. My son is 6'5" and could easily pass for 18 but as he had a child's wrist band even he wasn't allowed in the adults pool, even if all he was doing was swimming. I totally appreciate why there's an adults pool but I think they should maybe allow 16 and above in if they're only using it for exercising. Due to the limited space I also think it might be worth removing the 'adult only' restriction during the busier months, particularly school holidays. Especially when there's an adults only area on the roof which looks fab! FOOD The breakfast buffet was great and had everything you could want including freshly made orange juice which was delicious! Finishes at 10am though which is quite early for us! We went half board which you can use for lunch or dinner if you request a ticket from reception on the day. You do have to pay 5 Euros per adult and 2.5 for kids to do this because all your drinks are included. This is obviously a good deal if you drink a lot but was quite pricey for our few waters, particularly when the coffee machines weren't accessible. We only ate here one lunch time and it was nice with lots available and fresh meat cooked upon request. We just prefer to go out. Pool snack bar was good and the kids enjoyed pizza and chips from here the day we arrived. BEACH The nearest beach is quite busy and very calm. Great for little ones but mine prefer the waves that beaches further away offer. RESORT We visit Tenerife twice a year and this is the first time we've not stayed in Costa Adeje (since having kids anyway!!). I'd always thought of Las Americas being the rougher of the two resorts but it's actually much nicer with a great variety of restaurants and a lovely street adjacent to the beach. We'd definitely stay this end again though my favourite Tenerife hotel is still Iberostar Anthelia which is in Costa Adeje. Would I stay here again? I'm yet to stay in the same hotel twice but I wouldn't say no for the right amount, but it would need to be a bargain!
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Date of stay: April 2024
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Location
Cleanliness
Service
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Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Customer Experience Department, Guest Services / Front Office at Spring Hotel Bitacora
Responded 1 week ago
Dear Gemma, Thank you sincerely for choosing Spring Hotel Bitácora as your holiday destination and for taking the time to share your wonderful feedback with us. Your kind words have warmed our hearts, and we are thrilled to hear that your holiday experience was a fabulous one. We will ensure to convey your appreciation to the entire team, who have worked tirelessly to make our guests' stays truly memorable. Please rest assured that we take your feedback seriously, and we will investigate the issue in your room to ensure it is promptly addressed. Your comfort and satisfaction are our top priorities, and we are committed to making improvements to prevent such issues from occurring in the future. We do have enough sun beds for all of the rooms. Our pool crew works all day round checking on who's reserving sun beds alone for more than 30 minutes, after that they notify with a note, that if on the next 15 to 20 minutes no one has been seen around the sun beds, their belongings will be put on a plastic back and saved in our lost and found so that other client can enjoy the sun beds. We look forward to the opportunity of welcoming you back very soon. Please feel free to reach out if there's anything specific you would like us to focus on or if you have any further suggestions. Warm and kind regards from the entire Spring Hotel Bitácora team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Laura B wrote a review Apr 3
Bristol, United Kingdom31 contributions11 helpful votes
Staying at this hotel currently with my son's and it is really lovely but not sure it meets a 4 star rating or warrants the 4 star price tag. My room is clean but only has a view of the bar roof and it is very noisy at 9pm just as my 5yo is falling asleep. I paid full price for my 5yo but his bed is a sofa trundle. They offer good children's entertainment earlier in the evening in a different space for young children but unfortunately the main entertainment is just below our room and really kicks off at his bed time. The beach is about 8mins away, it's located in a nice area. It's well maintained. Pros: - Very clean and the staff work hard to keep it this way. - Great range and quality of food in the buffet restaurant. - Great pools - clean and well maintained. - Lovely children's facilities (some at an additional cost though). - Complimentary WiFi available. - English (& other languages) TV channels available. Cons: - Items that should be included in your room all have an additional cost, even if you have paid all inclusive, e.g. no room kettle, no complimentary tea, coffee, hot chocolate or even water, no iron, no shampoo, no shower cap or cotton buds etc just very basic shower gel. You must pay an upgrade if you want robes or slippers, pool towels require a deposit, the spa facilities are an additional cost etc etc (you get the idea!) - Restaurant staff hassle you to buy drinks and try to remove water glasses if you are not purchasing expensive bottled water - very poor sustainability credentials. - Pool bed wars are real here! More guests than space. - The front desk staff rely on the hotel app rather than provide info at check in. They're always busy and seen a little harassed. Certainly no concierge service. - The Up! facility is a lot more money to upgrade (€50/day if you're half board) - No prices listed at the bars or food outlet and children can rack up costs on their wrist bands. So, a nice hotel but no little luxuries that make you feel remotely valued as a guest. Following the customer 'service' teams response to this review in Google, I would add that casing aspersions as to what I can afford is unnecessary and tacky. My feedback is constructive, not critical, and your inability to accept it as such only evidences the level of service you're providing.
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Date of stay: April 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
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Response from Customer Experience Department, Guest Services / Front Office at Spring Hotel Bitacora
Responded 1 week ago
Dear ljbabeb55, Thank you sincerely for choosing Spring Hotel Bitácora as your holiday destination and for taking the time to share your wonderful feedback with us. We will ensure to convey your appreciation to the entire team, who have worked tirelessly to make our guests' stays truly memorable. Your valuable advice has not gone unnoticed, your insights are invaluable in our ongoing efforts to enhance our services, and we are committed to providing an even better experience during your next visit. The kettle, iron and safe have to be rented. These are not items that every customer deems as necessary to their holiday that is why it's not available at every room. We will look into it, but the rest of our client have never stated that as an issue. Regarding the shampoo, every shower has shower gel and shampoo available. It shocks us to hear bad comments about the behavior of our staff. We are very proud of them and we receive lots of congratulations on Trip Advisor, Google, or Facebook from the clients who visit us as nothing is too much for them to make our clients happy when staying between us. We do have enough sun beds for all of the rooms. Our pool crew works all day round checking on who's reserving sun beds alone for more than 30 minutes, after that they notify with a note, that if on the next 15 to 20 minutes no one has been seen around the sun beds, their belongings will be put on a plastic back and saved in our lost and found so that other client can enjoy the sun beds. We developed our app with the intention of providing our guests with convenient access to all the information they may need during their stay, from hotel amenities to local attractions. However, we understand that some guests may prefer to receive information directly from our front desk staff. Please rest assured that while our staff may reference the app for efficiency, we are more than happy to provide personalized assistance and answer any questions you may have during check-in or throughout your stay. Your comfort and satisfaction are our top priorities, and we are committed to ensuring that you have a pleasant experience with us. On the topic of the UP! Rooftop Terrace, we are sorry that your travel agency did not inform you correctly on every product of the hotel, as you would understand these areas are only accesible for guest that have it included on their booking. If your travel agent informed you otherwise, we recommend you to contact them. Thank you for your inquiry. We appreciate your interest in accessing information about our prices. We would like to inform you that the prices of every item can indeed be found on our hotel app, as well as on the QR codes available on the tables, and printed menus. Our staff members are also readily available to assist you and provide any additional information you may require. Thank you for sharing your thoughts with us. We sincerely apologize if our responses come across as dismissive or insensitive. Your feedback is invaluable to us, and we truly appreciate the constructive nature of your comments. Please know that it is never our intention to cast aspersions or make you feel uncomfortable in any way. We take all feedback seriously and are committed to continually improving our service based on the insights provided by our guests. We apologize for any misunderstanding and assure you that your concerns have been heard and will be addressed accordingly. We strive to provide exceptional service to all our guests, and we are committed to ensuring that your experience with us meets your expectations. We look forward to the opportunity of welcoming you back very soon. Please feel free to reach out if there's anything specific you would like us to focus on or if you have any further suggestions. Warm and kind regards from the entire Spring Hotel Bitácora team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Neil P wrote a review Mar 2024
Dalton-in-Furness, United Kingdom165 contributions80 helpful votes
Great hotel clean and tidy and modern. Food was good and prices reasonable for drinks. Very family orientated with lots of kids running free. Hotel was fairly quiet when we arrived but getting busy on the run up to Easter. Staff were all very pleasant and very efficient.
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Date of stay: March 2024Trip type: Traveled as a couple
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Response from Customer Experience Department, Guest Services / Front Office at Spring Hotel Bitacora
Responded 3 weeks ago
Dear Neil, Thank you sincerely for choosing Spring Hotel Bitácora as your holiday destination and for taking the time to share your wonderful feedback with us. Your kind words have warmed our hearts, and we are thrilled to hear that your holiday experience was a fabulous one. We will ensure to convey your appreciation to the entire team, who have worked tirelessly to make our guests' stays truly memorable. We look forward to the opportunity of welcoming you back very soon. Please feel free to reach out if there's anything specific you would like us to focus on or if you have any further suggestions. Warm and kind regards from the entire Spring Hotel Bitácora team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Not the right property for you?
There are more places to choose from in the Playa de las Americas area.
PRICE RANGE
$202 - $6,149 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
bitacora hotel tenerife, hotel bitacora tenerife, bitacora tenerife
LOCATION
SpainCanary IslandsTenerifeAronaPlaya de las Americas
NUMBER OF ROOMS
314
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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SPRING HOTEL BITACORA $173 ($̶1̶9̶2̶) - Updated 2024 Prices & Reviews - Playa de las Americas, Spain

Frequently Asked Questions about Spring Hotel Bitacora
Which popular attractions are close to Spring Hotel Bitacora?
Nearby attractions include Magic Lounge Club (0.2 miles), A Compas Flamenco Show Tenerife (0.2 miles), and Piramide de Arona (0.2 miles).
What are some of the property amenities at Spring Hotel Bitacora?
Some of the more popular amenities offered include a pool, an on-site restaurant, and airport transportation.
Which room amenities are available at Spring Hotel Bitacora?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Spring Hotel Bitacora?
Guests can enjoy an on-site restaurant, a poolside bar, and a snack bar during their stay.
What are some restaurants close to Spring Hotel Bitacora?
Conveniently located restaurants include Bbq Spice indian tandoori, Thai Botanico, and Star Of Índia.
Are there opportunities to exercise at Spring Hotel Bitacora?
Yes, guests have access to a pool and locker rooms available in the fitness center during their stay.
Does Spring Hotel Bitacora have airport transportation?
Yes, Spring Hotel Bitacora offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Spring Hotel Bitacora?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Spring Hotel Bitacora?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Portuguese, and Dutch.
Are there any historical sites close to Spring Hotel Bitacora?
Many travelers enjoy visiting Casa Fuerte (4.6 miles), Mariposa (4.9 miles), and La Fuente de los Tres Chorros (4.7 miles).
Does Spring Hotel Bitacora have any great views?
Yes, guests often enjoy the ocean view available here.