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Hotel Troya

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1 room 2 adults 0 children
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1,387 Reviews from our TripAdvisor Community

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Showing 727: English reviews
Fleetwood, United Kingdom
Reviewed 1 week ago via mobile

Still here in a junior suite with the wife and 8 & 13 year olds Don't let the negative comments on here put you off! I would give the hotel Troya a 3+ rating - perfect for a relaxing, comfortable family holiday on a budget (if money is no object and you expect the finer things in life maybe choose...

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2Thank tps19690
East Midlands, United Kingdom
Reviewed 1 week ago

Not a family hotel at all would def never go back. So dissapointed! Children not even allowed a soft ball in the pool. When you have 3 children with you it is very hard to keep them entertained. The rooms were basic but clean. The staff not friendly at all especially in the dinner hall. Toilets around the hotel filthy!!...

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Thank elizalillie33
Sergio G, Comercial Junior at Hotel Troya, responded to this review

Dear guests, Thank you for spending some time in leaving your review on the Hotel Troya on tripadvisor. We appreciate your good words about the room conditions and cleanliness. We feel sad to read that overall we didn't meet your expectations. Please be aware that soft balls are allowed in the pool, as long as the kids are under supervision...

A TripAdvisor Member
Level Contributor
5 reviews
Reviewed 1 week ago via mobile

The best things about hotel spa /view /drinks. Not so good Food luke warm/ not much variation. Staff some good knowledgeable others not, not very friendly or happy looking. You are only able to eat inside at mealtimes if inclusive outside 15.30 to 18.30 burgers/ hotdogs and sandwiches with fries. It would have been nice to eat outside but there...

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Thank A TripAdvisor Member
Cheshire, United Kingdom
Reviewed 1 week ago

Great location, across the road from a lovely beach and unlimited shops, restaurants and bars within walking distance. Extensive walking facilities along the prom in either direction. Hotel, food and drinks were good however the entertainment was not so good. Nice clean room with good views in our standard double.

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1Thank Brianhool
Clacton-on-Sea, United Kingdom
Reviewed 2 weeks ago

this hotel is opposite the troya beach , which is very nice ,cannot believe some of the earlier comments, we found this hotel very friendly, the food was very good plenty of choice of meat fish and vegetarian, cheese fruit etc,the plates and food was hot ,only downside was the drinks which we found expensive 2.50 euro for a bottle...

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Thank David N
york
Reviewed 2 weeks ago

I found it difficult to star rate this hotel. The rooms were a good size, the bed enormous,a lovely big balcony. Bathroom needed an upgrade. The fittings were old and marked. The food was plentiful and varied, sometimes difficult to find a table, depending what time we decided to eat. Nice clean pool and sitting area, with decent entertainment. The...

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1Thank ROBSIM123
Sergio G, Comercial Junior at Hotel Troya, responded to this review

Dear guests, Thank you for spending some minutes in leaving your comments on the Hotel Troya on tripadvisor. It seems like some small details have unfortunately let your score down, as you have plenty of good impressions, such as the ones on the good size of the rooms, beds and balconies. We have also read with pleasure your good words...

Stockport, United Kingdom
Reviewed 2 weeks ago

the overall holiday was really good, Food was ok and plentyful,hotel was really clean,staff were fantastic. But i felt some of the AI drinks were inferier to the ones people half board recieved mainly the cocktails.other than that we had a great week.Thank you.

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Thank c106philipw
Sergio G, Comercial Junior at Hotel Troya, responded to this review

Dear guests, Thank you for your words about the Hotel Troya on tripadvisor. We are happy to read that all in all you have had a pleasant stay at our Hotel, and that you also highlight the quality and variety of our food, the cleanliness and the service of our staff. We have taken also your comments on the All...

N.Ireland
Reviewed 2 weeks ago

We're home from Las Americas a few days. Was in fact our 4th time to this resort, but 1st time to stay in Hotel Troya. We had eyed it out last year so when it came up on Jet2 site, we went for it. Definitely made the right choice! The reception staff were excellent particulary Oscar. He dealt with our...

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1Thank niangel
Peterborough, United Kingdom
Reviewed 2 weeks ago

We've just got back from holiday lastnight. The Hotel Troya is excellent. We went half board for a week. It was our first time there. The room was lovely though it was ment for two and there was three of us. So it was a little cramped with a third bed put in there. The maid came every day to...

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2Thank telve05
Reviewed 2 weeks ago via mobile

Currently staying at Hotel Troya and it's definitely not a 4* hotel, more of a 3* in my opinion. Rooms are ok and cleaned daily, however noise from the bars outside can keep you awake at night, not ideal, especially when holidaying with young children. No tea or coffee in the rooms, instead you have to queue at reception for...

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2Thank GemmaLouise_1978
Sergio G, Comercial Junior at Hotel Troya, responded to this review

Dear guests, Thank you for spending some time in leaving your review on the Hotel Troya on tripadvisor. We appreciate your good impressions on the good condition of our rooms, and also on the correct cleaning of them. We feel sad to know that we haven't reached your expectations in some other aspects. The Hotel Troya has a privileged location,...

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Amenities

Highlights
  • Restaurant
  • Pool
  • Free Internet
  • Spa
  • Beachfront
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Room Service
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Restaurant
  • Pool
  • Spa
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Paid Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
The Troya Hotel is a 4 Stars Resort, placed in the center of Costa Adeje’s Boulevard, and facing front Troya Beach. This is a first class Hotel located at only 20 meters away from the beach, with only the seafront walk in between the sea and the hotel. A modern building ‘L’ shaped, with large areas, sweet-water pool, heated during the winter season, plus our Natural Spa with more than 1000 m2 full of sensations. The Troya Hotel offers the perfect atmosphere in order to entirely enjoy the tropical weather of Tenerife in any season of the year. This Hotel is the only one in the company that also offers the All Inclusive board basis option. Our aim is to satisfy our customers. ... more   less 

Additional Information about Hotel Troya

Address: Avenida Rafael Puig Lluvina, 2, 38660 Playa de las Americas, Tenerife, Spain (Formerly Hesperia Troya)
Location: Spain > Canary Islands > Tenerife > Playa de las Americas
Price Range: $114 - $470 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Troya 4*
Number of rooms: 318
Reservation Options:
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Also Known As:
Hesperia Troya Hotel Playa De Las Americas
Hotel Troya Tenerife/Playa De Las Americas
Hotel Style:
#9 Spa Hotel in Playa de las Americas
#11 On the Beach Hotel in Playa de las Americas
#18 Luxury Hotel in Playa de las Americas
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Questions & Answers

Here's what travelers have asked, with answers from Hotel Troya staff and other travelers.
397 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“dont go at all stay away”
LiverpoolLou_10, yesterday | Read review
“rooms facing the pool are noisy south side are quieter”
davidnB3771NP, 2 weeks ago | Read review
“Look at the optains first before booking.”
telve05, 2 weeks ago | Read review
“pool view for the sun but if you really want quite the other side with no sun”
winnerglasgow, 3 weeks ago | Read review
“Poolside will get very noisy especially on a low floor”
441madeleinen, 3 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question