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Hotel Troya

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Hotel Troya
Hotel Troya
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1,095 Reviews from our TripAdvisor Community

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Showing 555: English reviews
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

Had a great experience at this hotel, great location just across the road from the beach , restaurants and shops. The staff were really friendly and welcoming. I've got to mention Juan who worked on reception. He made us smile and went out of his way to make us feel at home. The restaurant was clean, there was plenty of... More 

Helpful?
Thank BabyBlue71
1 review
3 of 5 stars Reviewed 2 days ago NEW via mobile

Firstly this is not intended to distract from what is overall a very decent and adequate hotel. I have just got back from staying in this hotel for a week and whilst the hotel is fit for purpose I can say that improvements are needed. Firstly when me and my mates arrived the room wasn't ready - not a problem... More 

Helpful?
Thank Michael W
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Hotel Troya was recommended to us by a friend and we wasn't disappointed, Great hospitality with friendly welcoming staff, clean tidy rooms with a sea view, great pool and lovely food, its a small walk to the beach, I'd recommend Hotel Troya to anyone wanting to visit Tenerife

Helpful?
1 Thank Richard H
Northampton, United Kingdom
Level Contributor
5 reviews
5 of 5 stars Reviewed 2 days ago NEW

Arrived about 21.30hrs and was greeted cordially by the desk staff, was told to get food as we only had a short time before restaurant closed. Fair do's. We were allowed to leave our baggage behind reception whilst we ate and then organised our room after eating. Finding our room was easy enough as the signs were easy to comprehend.... More 

Helpful?
Thank RandK8269
1 review
3 of 5 stars Reviewed 3 days ago NEW via mobile

Bit disappointed, after arriving at 10PM we were sent along to the sister hotel (Hotel Gala) due to Hotel Troya over booking, once we had arrived the room was lovely, modern and comfortable. The next day we went back to Troya where the cab driver who took us was very rude and abrupt chucking suitcases and made a fuss and... More 

Helpful?
Thank Hannah P
1 review
1 of 5 stars Reviewed 4 days ago NEW via mobile

We stayed to Troya hotel for 7 nights me my husband and another 2 couples , every it was ok until I got home and I found out are missing some clothes (we took everything out from suitcase)I was sure I didn't left anything behind me so I called them just in case but I been told they didn't find... More 

Helpful?
Thank Florina B
1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

Went here last year with 13 of us and it was soo brilliant best hoilday ever staff were amazing room so comfy and the food was unreal wee all cnt cant wait to get back on the 23rd of decmber to do it all again c use all soon yeooo

Helpful?
Thank Lynn G
Sergio G, Comercial Junior at Hotel Troya, responded to this review

Dear guests, Thank you so much for your nice words about the Hotel Troya on tripadvisor. We feel very happy to know that we've managed to meet your expectations. We really appreciate your good comments on the accomodating rooms, the quality of the food and the kindness of our staff. We're looking forward to seeing you again at our Hotel,... More 

1 review
3 of 5 stars Reviewed 5 days ago NEW via mobile

Stayed there for fortnight. Hotel was booked through well recommended site 'On the beach' Accommodation was booked for couple with toddler, hotel was advertised as 'family friendly' Upon arrival there was no toddler bed (despite requested) and it was provided few hours later in the evening after several requests. Room was basic, but fairly cosy. Located on third floor had... More 

Helpful?
Thank Krzysztof Z
Sergio G, Comercial Junior at Hotel Troya, responded to this review

Dear guests, Thank you for the time you have spent in leaving some of your experiences at the Hotel Troya on tripadvisor. There are some lights and shadows in them. We appreciate your highlights, such as the accomodating room, the cleanliness of the Hotel, our helpful and efficient restaurant and cleaning staff, the All Inclusive package and our location. We... More 

1 review
4 of 5 stars Reviewed 6 days ago NEW via mobile

Was on holiday from 2nd September for 11 nights at Hotel Troya hotel. The hotel was really nice rooms was cleaned daily towels and bedding changed every day and staff was helpful. Food was varied and good just a few problems as the freshly cooked food was not always ready and this was done right in front of other food... More 

Helpful?
Thank Ppspeakman
Sergio G, Comercial Junior at Hotel Troya, responded to this review

Dear guests, Thank you very much for your fabulous comments on the Hotel Troya on tripadvisor. We appreciate your highlights, such as the main aspect of the Hotel, the good cleaning service, the variety of food and our privileged location. We have taken notice of your suggestions about the bar service, they will be taken into consideration. We hope to... More 

Level Contributor
40 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Stayed for a week commencing 11 September. The public rooms were nicely furnished and modern in style. The bedrooms tired and in need of refurbishment, although the air conditioning worked well. Additional toiletries to those provided (body wash and shampoo) would have helped. The hotel is quite close to bars and restaurants and the Veronica's Strip. No upmarket bars in... More 

Helpful?
Thank GeeEssat4
Sergio G, Comercial Junior at Hotel Troya, responded to this review

Dear guests, We feel sad to read that after an overall good experience, you have decided not to come back. We appreciate your good review about the conditions of the main areas, the nice pool area, and the good working air conditioning system. We regret to read that your impression of the rooms is not so good, although all the... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Spa
  • Beachfront
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Restaurant
  • Pool
  • Spa
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Multilingual Staff
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Conference Facilities
Official Description (provided by the hotel)
The Troya Hotel is a 4 Stars Resort, placed in the center of Costa Adeje’s Boulevard, and facing front Troya Beach. This is a first class Hotel located at only 20 meters away from the beach, with only the seafront walk in between the sea and the hotel. A modern building ‘L’ shaped, with large areas, sweet-water pool, heated during the winter season, plus our Natural Spa with more than 1000 m2 full of sensations. The Troya Hotel offers the perfect atmosphere in order to entirely enjoy the tropical weather of Tenerife in any season of the year. This Hotel is the only one in the company that also offers the All Inclusive board basis option. Our aim is to satisfy our customers. ... more   less 

Additional Information about Hotel Troya

Address: Avenida Rafael Puig Lluvina, 2, 38660 Playa de las Americas, Tenerife, Spain (Formerly Hesperia Troya)
Location: Spain > Canary Islands > Tenerife > Playa de las Americas
Price Range: $103 - $341 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Troya 4*
Number of rooms: 318
Reservation Options:
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Also Known As:
Hesperia Troya Hotel Playa De Las Americas
Hotel Troya Tenerife/Playa De Las Americas
Hotel Style:
#8 Spa Hotel in Playa de las Americas
#11 On the Beach Hotel in Playa de las Americas
#18 Luxury Hotel in Playa de las Americas
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