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Hotel Troya

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Hotel Troya
Hotel Troya
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1,014 Reviews from our TripAdvisor Community

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Showing 509: English reviews
Channel Islands, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

we booked with troya as half board, travelling with a family of 9 people. we had a problem with the sewers in our room, the hotel upgraded us all to the Alexandre suites with sea view/strip view and upgraded us to all inclusive. The hotel was nice and clean, needs updating. our sheets got changed every 3 days and towels... More 

Helpful?
Thank Dottie88
Sergio G, Comercial Junior at Hotel Troya, responded to this review

Dear guests, We really appreciate your fabulous review about the Hotel Troya on Tripadvisor. It is very motivating for us to know that you highlight our good and attentive service, the good and friendly work of our staff, specially at reception and the housekeeping department, the cleanliness and good aspect of our Hotel, the good taste of our food, or... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW via mobile

On arrival at the hotel as dinner had finished we were greeted with some sandwiches, fruit and water which I thought was a nice thing to do. The room we were in 117 was a joy to be in as we were looking right on to the pool. I was slightly disappointed that there was no fridge within the room... More 

Helpful?
1 Thank Born Celtic l
Sergio G, Comercial Junior at Hotel Troya, responded to this review

Dear guests, Thank you for the time you have spent in leaving your comments about our Hotel on tripadvisor. We appreciate your good impressions on the details on your arrival, the good and efficient service at the main reception, the good quality of some dishes of our food, the facilities and the entertainment. Unfortunately, there have been a couple of... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 5 days ago NEW via mobile

Absolutely lovely hotel in a great position. Friendly staff. We were all inclusive, the food was good but a little repetitive. The problem came when it came to drinks, you had to show your room card to get a drink in the restaurant and at the bar which made things a little difficult. It was frowned upon by staff in... More 

Helpful?
2 Thank Ramus1st
Sergio G, Comercial Junior at Hotel Troya, responded to this review

Dear guests, Thank you for leaving your review on tripadvisor. We feel pleased to read that you highlight our friendly staff and the good quality of the food as two of our best values. It seems that the card system problem and the waiting times at the bar have unfortunately let your final evaluation down. It is true that the... More 

west midlands
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

We arrived at the Hotel Troya at 11.30pm for a 2 week stay from 31 July. Check in for 8 people was great with a picnic bag given to us containing sandwiches fruit and drinks. We were on an all inclusive basis and cannot fault the food choices at all. We all said that the choices and quality were one... More 

Helpful?
3 Thank ptgf
Sergio G, Comercial Junior at Hotel Troya, responded to this review

Dear guests, Thank you for the time you have spent in writing about your experience at the Hotel Troya on Tripadvisor. We feel pleased to know that your overall view is really good, and your nice comments about our All Inclusive package, our staff, or the short waiting times at the bar are really appreciated. We would like to recommend... More 

Wolverhampton, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago NEW

I had read reports that the selection of food was not good, and was limited, this was not the case. I was in a party of 8, we all agreed that there was a very good selection of food, every day, dinner and lunch. Breakfast was also good. The selection included fish and meat with a selection of vegetables and... More 

Helpful?
1 Thank Shaun C
Sergio G, Comercial Junior at Hotel Troya, responded to this review

Dear Sir, Thank you for leaving your review on Tripadvisor about the Hotel Troya. It is very encouraging for our team to see that we have managed to reach your expectations at the restaurant. It is good to know that our two weeks menu, the different dishes, the thematic corners, or our show cooking, have been enough to satisfy your... More 

Tring, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 1 week ago

There were 10 of us on this trip at the end of July 2016 - We were all on the same floor which is normally impossible to do ( well done troya) the rooms are clean and perfectly acceptable for the amount of time you spend in the room - All rooms had lovely views either of the sea and... More 

Helpful?
1 Thank joannebucks
Sergio G, Comercial Junior at Hotel Troya, responded to this review

Dear guests, Thank you so much for your nice review about the Hotel Troya on tripadvisor. We are delighted to know that we've achieved our target this time. It is actually very encouraging for all of us to read that you are satisfied after your visit at our complex. We appreciate your good comments on our rooms, the cleanliness, the... More 

Cramlington, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Our stay at Hotel Troya, Tenerife was absolutely fantastic. The hotel was amazing. Our room was on the 4th floor and was very quiet, ample space and very clean. The restaurant was brilliant and so much food to choose from at breakfast, lunch and dinner. The pool area had lots of entertainment during the day and in the evenings. From... More 

Helpful?
1 Thank sn00py100
Sergio G, Comercial Junior at Hotel Troya, responded to this review

Dear guests, Thank you for your good comments on the Hotel Troya on Tripadvisor. It is a pleasure to know that you have enjoyed every single aspect of your stay, and that your holidays have been so fulfilling. We appreciate your nice words about the cleanliness and the nice conditions of the rooms, our facilities, the gastronomic offer, the kindness... More 

A TripAdvisor Member
4 of 5 stars Reviewed 1 week ago via mobile

General - My family and I have just returned from the hotel Troya, we arrived at 9.30pm and the reception staff were helpful and informative, the room was compact but nicely decorated (room 712), although there was limited hanging space within the wardrobe. The refrigerator is located within the dressing table, if you require use of the refrigerator you are... More 

Helpful?
5 Thank A TripAdvisor Member
Sergio G, Comercial Junior at Hotel Troya, responded to this review

Dear guests, We are happy to read that you have taken such a good overall impression of the Hotel Troya. Thank you for highlighting so many positive aspects of our Hotel, such as the efficient and helpful reception, the well decorated, clean and well soundproofed rooms, our inviting swimming pool, the interesting offer of our Minibar-Pack, our privileged location or... More 

1 review
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Well this was my first time abroad since childhood as I am petrified of flying (Thomas Cook pilots are great, so that helped). As a Hotel, Troya is a mixed bag. The room was alright but the air con was woefully under-powered and a 4-star hotel without even a mini fridge in our room for water/juice?? The room was clean... More 

Helpful?
4 Thank Alex S
Sergio G, Comercial Junior at Hotel Troya, responded to this review

Dear guests, Thank you for spending some minutes of your time on Tripadvisor. We also thank you for highlighting the cleanliness of the rooms, and the good conditions of them. Regarding your issues with air conditioning, we hope that you reported at the main reception, as this A/C system is new, and it is supposed to work properly. The Standard... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Stayed at hotel troya for the first week in July, staying in an Alexandre Club Suite All Inclusive Board. The hotel was very clean which was great, pool area was nice and indoor spa a nice added extra. I would however recommend do NOT go all inclusive, very limited selection of food which resulted in me living on cut up... More 

Helpful?
1 Thank shannon1999
Sergio G, Comercial Junior at Hotel Troya, responded to this review

Dear guests, Thank you for leaving your comments about the Hotel Troya on this website. We are pleased to know that there are plenty of important points that you point as very positive ones of our Hotel. The good comments on the cleanliness, the pool area, the Spa facility, our location, the good soundproofing, are really much appreciated. We have... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Pool
  • Free Internet
  • Spa
  • Beachfront
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Restaurant
  • Pool
  • Spa
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Multilingual Staff
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Conference Facilities
Official Description (provided by the hotel)
The Troya Hotel is a 4 Stars Resort, placed in the center of Costa Adeje’s Boulevard, and facing front Troya Beach. This is a first class Hotel located at only 20 meters away from the beach, with only the seafront walk in between the sea and the hotel. A modern building ‘L’ shaped, with large areas, sweet-water pool, heated during the winter season, plus our Natural Spa with more than 1000 m2 full of sensations. The Troya Hotel offers the perfect atmosphere in order to entirely enjoy the tropical weather of Tenerife in any season of the year. This Hotel is the only one in the company that also offers the All Inclusive board basis option. Our aim is to satisfy our customers. ... more   less 

Additional Information about Hotel Troya

Address: Avenida Rafael Puig Lluvina, 2, 38660 Playa de las Americas, Tenerife, Spain (Formerly Hesperia Troya)
Location: Spain > Canary Islands > Tenerife > Playa de las Americas
Price Range: $115 - $296 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Troya 4*
Number of rooms: 318
Reservation Options:
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Also Known As:
Hesperia Troya Hotel Playa De Las Americas
Hotel Troya Tenerife/Playa De Las Americas
Hotel Style:
#8 Spa Hotel in Playa de las Americas
#11 On the Beach Hotel in Playa de las Americas
#18 Luxury Hotel in Playa de las Americas
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