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Mediterranean Palace Hotel (Mare Nostrum Resort)

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Avda de las Americas s/n | Playa del Camison, 38660 Playa de las Americas, Tenerife, Spain
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25% off room rate
1 room 1 adult
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Mediterranean Palace Hotel (Mare Nostrum Resort)
Mediterranean Palace Hotel (Mare Nostrum Resort)
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2,066 Reviews from our TripAdvisor Community

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Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed yesterday NEW via mobile

Probably the best hotel swimming pool in Tenerife. I've been coming to Tenerife for around 15 years. The first impressions of this hotel are excellent and the reception area is clean contemporary. On arrival you get a free glass of champagne and a warm welcome which is very nice. However I feel the rooms let this hotel down the are... More 

Helpful?
Thank jadeprocter94
Maidstone, United Kingdom
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

The hotel itself was beautiful some rooms need refurbishing (tv upgrade) but it didn't bother us as we were always by the pool/lounge or exploring the town. The room was clean and it can even turn cold at night if you leave your ac on all day. The service was amazing (Alberto) in reception was just informative and helpful, he... More 

Helpful?
1 Thank mkou
bol50car
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The hotel is not up to five star standard, however you pay for what you get in Tenerife and the hotel was much cheaper than other 5 star hotels which we have stayed on the island and comoaring to. The breakfast was poor as the hot good was only ever luck warm and the coffee was from machines and always... More 

Helpful?
Thank bol50car
Alejandro Cresp... D, Director General at Mediterranean Palace Hotel (Mare Nostrum Resort), responded to this review

Dear Guest, Thank you very much for giving us through this Web Page the chance to explain you some details about your comments. I´m very sorry to know that your stay has been so below your expectations. As for food, I'm sorry to know that you don´t like the menu level as this year we have made some changes and... More 

London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Spent last week of January here, weather divine just what was needed - we stayed 6th floor overlooking the sea, well worth paying the extra - we was here in October & was on the 5th floor but 6 is better so shall ask for that every time now - robes & slippers in room - Everything just as we... More 

Helpful?
2 Thank 648mal
Alejandro Cresp... D, Director General at Mediterranean Palace Hotel (Mare Nostrum Resort), responded to this review

Dear Guets, Thank you very much for taking time to write such detailed and nice review. We are happy to know that you enjoyed your stay with us and our staff was up to your expectations. Do not hesitate to contact us for future bookings, we will be pleased to assist you. We look forward to welcome you soon again.... More 

Stafford, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Weather was superb for the time of year. 14 days of sunshine. We have stayed at this hotel many times. The rooms are tired but clean. A very good location as the surrounding area is flat and good for wheel Chairs and electric scooters. You have to pay for the fridge and 50 cents for ice from the bar, first... More 

Helpful?
2 Thank John C
Alejandro Cresp... D, Director General at Mediterranean Palace Hotel (Mare Nostrum Resort), responded to this review

Dear Guest, Thank you very much for sharing your comments with other travellers on TripAdvisor. We are truly happy to know that you stay was up to your expectations. Reserving sun beds is forbidden by legislation and our staff is responsible for releasing sun beds for other guests enjoyment. We always try to call to the civic responsibility and cooperation... More 

Dublin, Ireland
Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Room on top floor overlooking the sea, a bit more expensive, but worth it. Bathrobes this year had to be "requested" not sure if this is new hotel policy or just a housekeeping situation, but - be sure to ask!! Pool bar is expensive but shops and bars across the road are not, and suggest you bring in your wine... More 

Helpful?
1 Thank Vivienne G
balleer
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

i had read mixed reviews before booking this hotel. Arrived to nice free drink and bags brought to room by porter. Yes bathroom and furniture bit old fashioned but clean. Thought it bit much fridge was not free, also had to pay 50 cent for ice in bar!!! We only booked breakfast which was very good, yes it was crowded... More 

Helpful?
1 Thank makemking
Burnley, United Kingdom
Level Contributor
4 reviews
2 of 5 stars Reviewed 1 week ago NEW

My criticism is not of the hotel but the Beach bar connected to the hotel. The service was poor and expensive. My wife and I ordered a cheese and ham toastie which was not very good and when we got the bill we were charged for a ham toastie which was comparatively expensive and a further charge for the cheese... More 

Helpful?
Thank Bram E
Alejandro Cresp... D, Director General at Mediterranean Palace Hotel (Mare Nostrum Resort), responded to this review

Dear Guest, Thank you for sharing your comment and give us the chance to offer you some explanations. I have sent your comment to the manager of the Restaurant in order to maintain our standar of quality and this situations does not happen again. We can only apologise for this punctual failure and we beg that you contact us anytime... More 

Liverpool, United Kingdom
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Let me start by saying I love this hotel. This is the 5th time I've stayed here, the location is fabulous. I have just checked in to the Mediterranean Palace room 5015. I booked after reading there had been a schedule of works to update the building and how disappointed I was to find that absolutely nothing has changed! Check... More 

Helpful?
4 Thank Kathy S
Alejandro Cresp... D, Director General at Mediterranean Palace Hotel (Mare Nostrum Resort), responded to this review

Dear Kathy, Thank you very much also to give us through this Web Page the chance to explain you some details about your comments. I´m very sorry to know that your stay has been so below your expectations. As you can read in other reviews, we are aware that rooms need a chance. As you well mentioned we started with... More 

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