About

4.0

Very good

2,681 reviews

#28 of 156 condos in Tenerife

Location

4.7

Cleanliness

4.5

Service

4.2

Value

4.1

Magnificent apartment complex located on the seafront, with direct access to the sea and the main leisure area of Playa de Las Americas.

The flats are fully equipped with full kitchen, bathroom and living area and overlook the gardens or the street.

From studios to a 5-bedroom villa, at Parque Santiago you will find an option to suit your needs. The complex has a surface area of 47.000m2 and is located between Los Cristianos and Playa de las Americas.

Services:

24 hour reception + 24 hour security service.

Free Wifi

15 bars and restaurants

Self-service laundry

1 Large salt water lake style swimming pool (1.800m2 surface area)

Smaller heated saltwater swimming pool (winter)

Children's water park (freshwater) and playground

Gym

Large solarium

Supermarket opposite

Shopping arcade with more than 160 shops

Wellness area

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Property amenities

Paid private parking nearby

Free internet

Pool

Fitness Center with Gym / Workout Room

Poolside bar

Beach

Bicycle rental

Kids stay free

Secured parking

Internet

Outdoor pool

Saltwater pool

Personal trainer

Restaurant

Breakfast available

Outdoor dining area

Snack bar

Wine / champagne

Diving

Snorkeling

Water park

Water park offsite

Waterslide

Children's playground

Children's television networks

Children Activities (Kid / Family Friendly)

Kids pool

Kids' outdoor play equipment

Highchairs available

Airport transportation

Car hire

Taxi service

Couples massage

Facial treatments

Foot massage

Full body massage

Hand massage

Head massage

Massage

Neck massage

24-hour security

Baggage storage

Convenience store

Gift shop

Newspaper

Outdoor furniture

Shops

Sun deck

Sun loungers / beach chairs

Sun terrace

Sun umbrellas

ATM on site

24-hour check-in

24-hour front desk

Self-serve laundry

Room features

Blackout curtains

Dining area

Housekeeping

Private balcony

Coffee / tea maker

Cable / satellite TV

Sofa bed

Hair dryer

Safe

Seating area

Sofa

Telephone

Wardrobe / closet

Clothes rack

Private bathrooms

Tile / marble floor

Kitchenette

Oven

Refrigerator

Electric kettle

Kitchenware

Flatscreen TV

Room types

Ocean view

City view

Pool view

Non-smoking rooms

Good to know

HOTEL CLASS

HOTEL STYLE

Family

Mid-range

Languages Spoken

English, Spanish, Dutch, German

Hotel links

Affiliate website

Location

Avda. Las Américas, 2, 38660 Playa de las Americas, Arona, Tenerife Spain

Name/address in local language

011 34 922 74 61 03

Parque Santiago III

Getting there

Great for walkers

Grade: 99 out of 100

99

Sur Reina Sofia Airport

10.2 mi•

See all flights

La Gomera Airport

28.6 mi•

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Rental Cars

See all Playa de las Americas rental cars

See all nearby hotels

82 Restaurants

within 0.3 miles

4 min•$$ - $$$•Italian

Empire Modern British Restaurant & Steak House

4,642

3 min•$$ - $$$•Steakhouse

Royal Donner

146

6 min•$$ - $$$•Pizza

See all nearby restaurants

21 Attractions

within 0.3 miles

3 min•Theater & Performances

See all nearby attractions

2681Reviews848Q+A100Room tips

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JL wrote a review Yesterday

Walsall, United Kingdom3 contributions

Double birthday holiday

Family double birthday holiday , hotel was great we had 2 story appartment for just 3 of us with 2 balconys over looking pool with a sea view , room was cleaned every other day but was spotless , only concern was no kettle just an old fashioned hob whistle kettle ended up making tea in coffee maker that worked out perfect , pool area lovely and a adult only area , salt water pool but heated , we got beds every day but not sure if time of year made it easy but hotel and pool area busy .

Date of stay: December 2023

Value

Location

Service

Trip type: Traveled with family

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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Jimb315 wrote a review Aug 2022

United Kingdom8 contributions46 helpful votes

Property's Favorite Review

Great stay as always

We've stayed at PS3 a number of times and had a great time as usual this year. There are a few things to be aware of before staying here, to allow you you manage your expectations. These are self catering apartments, so you're paying for the location and room only - there is no entertainment, which some people seem surprised by. Although this place would be even better with more child friendly facilities, our child is happy playing in the kids pool all day making new friends. If your child prefers animation teams, mini disco, kids club etc then this isn't the place for you. If you're happy to explore the area then PS3 is the perfect base. There is plenty going on around the hotel in the evening. Princess Di's bar is particularly child friendly with great entertainment for adults too. Soul Brothers not to be missed! You can use the mini disco at nearby hotels such as La Siesta and pay for drinks on your card. All of the Safari Centre restaurants over the road are great, although on the pricey side. In addition to the well known places for family days out such as Siam Park, Aqualand and Monkey Park, I'd recommend Kids Funland at Pasarela Centre a short taxi ride away, and Vivo Mini Golf near Veronica's which we much prefer to the golf over the road from PS3. Download the ABC Tenerife App for full details of entertainment across the island, the reason I much prefer staying at PS3 rather than all inclusive hotels is we get out and see so much more of Tenerife. This app allows us to plan our evenings so we're not aimlessly wandering looking for entertainment. Venture Group app is also a must for booking nearby popular restaurants such as Dedos, Bianco, Empire and Imperial Tai Pan. There are plenty of pools, including kids and adults only areas. All pools except the childrens are salt water, this is made clear by most tour operators but still seems to disappoint some. Inflatables can be used in one half of the main pool. There is no music around the pool, bring your earphones to play your own when sunbathing. If travelling during the school holidays you have no chance of a sunbed if you want a lie in. Unfortunately you do need to get up early to guarantee a bed. There are plenty of beds, but there are so many guests that they simply can't fit enough for everyone. The beach is right out the back if you don't manage to get a bed, and rooms with a bigger terrace or garden do have sunbeds in them. We've previously visited in term time and there were no issues finding a sunbed at any time of day. The rooms have been steadily refurbished over the last few years, we've not been lucky enough to have stayed in one yet but the older rooms are sufficient if you're prepared to overlook their dated appearance. Kitchen very well stocked with everything you need to cook. I find the beds too hard (singles and sofa beds only, no doubles available), but have seen other guests say reception will help with a mattress topper if required. Bathrooms definitely overdue a makeover but serves it's purpose. Most rooms have a hairdryer, no iron but can be hired at reception. So many reviews seem surprised by the dated rooms but there are plenty of images on here and elsewhere online as examples making it clear they're not 5* standard. If you encounter any issues, such as something broken or not up to standard then do inform reception and it will be quickly sorted or you'll be moved. Every time we stay here we email 3 weeks prior stating our room preferences and requirements.. unfortunately it's usually futile as we're placed in a room far removed from what we request every time (usually overlooking the road above the restaurants which isn't suitable with a young child or guests with mobility issues). Although inconvenient, we are always promptly offered a more suitable room after informing reception of our dissatisfaction, so don't think you have to stay where you're initially offered. Every year I see people complaining on Facebook groups and forums, but they've rarely raised the issue with reception, who usually try their best to address any issues. That being said, it would save a lot of hassle if guest requests were fulfilled prior to arrival. The poolside bar and restaurants have been refurbished in the last few years and they look beautiful, and the food is lovely. We find all of the staff in them super friendly, particularly the gentleman serving and assisting at the tables outside who offers service with a smile year after year. Service can be slow when ordering poolside snacks such as toasties and pizzas, so patience is required! Prices are on the higher side, if you're on a budget then bring a cooler bag and stock up at the shop, cook in your room or stroll along the beach for cheaper food and drinks. There is no longer open access between PS3 & PS4, as there always was before Covid hit. This is a real shame as it was one of the things we enjoyed - PS4 for chilled out days and PS3 for days by the kids pool. It also means that friends and family allocated different buildings can't spend the day together anymore, but you could ask to be moved if it was a problem. Couples in particular may prefer to be situated in PS4 for a more relaxing stay, it would certainly free up bed space on PS3 if they were allowed to wander over as there is usually sunbeds available over the road. The grounds of the complex are always immaculate, really beautiful surroundings thanks to the hard working staff. Rooms are cleaned 6 days a week, cleaners happy to just provide clean towels of you don't want disturbing. Although the lack of organised entertainment isn't an issue for us, it is a huge shame that some of the family friendly facilities have been removed over the last few years at both PS3 and 4, eg. Pool tables and air hockey, and little toy machines and jump on rides for the kids. These small things made a real difference in terms of breaking the day up for younger guests, after all it is their holiday to enjoy just as much as the adults. It would be a shame for management to lose sight of that whilst working to update the aesthetic appearance of the complex. Guests of all ages are important, if you are going to implement adult only areas then also upgrade your child friendly areas too. I don't understand why these facilities and equipment have been removed, it's been really detrimental to family enjoyment and is so disappointing for the little ones when they return each year to find something else has been taken away. To summarise, Parque Santiago 3 is the perfect base for exploring the area. You pay a higher price than some other self catering apartments not because it's 5*, but because it's in a prime location with the Golden Mile out the front and beach out the back. If you are looking for a chilled holiday in beautiful grounds, a great kids pool, and want to get out and experience all of the bars, restaurants and attractions Tenerife has to offer then this is the perfect place. If you want luxury rooms, a lively pool scene and to be entertained within the hotel day and night, this isn't the place for you.…

Date of stay: August 2022Trip type: Traveled with family

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

34 Helpful votes

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clinton_stopford wrote a review Dec 4

Aldridge, United Kingdom11 contributions15 helpful votes

Poop show

Poor show for the first time ever. Been here 30+ times over many years. Could it be new management? Asked for mother in law to be on ground floor and completely ignored, she literally cannot climb stairs and given a room up steep stairs and to do at bath to climb in. That’s not the main issue as we taken over with cockroaches in our room and even though we complained today nothing done. We’d assumed they would clean as per usual daily but nothing. Sad as out favourite for many’s years.

Date of stay: December 2023Trip type: Traveled with family

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

1 Helpful vote

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John B wrote a review Dec 1

1 contribution1 helpful vote

+1

Not happy at all . Totally not what the pictures make out on rooms

Very disappointed for 1 . When I booked with jet 2 on the phone because of the reviews on Santiago 3 . I specifically said . I Don’t want to be in 3 I want to be in Santiago 4 as it’s more modern . Then I said I want pool view . And payed for a room with upstairs and down as we had kids and 8 cases of luggage so needed the room. First of all on arrival at 3pm in the afternoon after 13 Long hours from leaving our house at 3am at night we was told . Sorry there are no rooms ready Then no you can’t go in Santiago 4 that’s only for loyal customers that re book or if you sign up direct not for jet 2 customers So after waiting another hour and half We finally got all I could call was a squat . Very out of date tiny corner room . Not one bit what we booked More like it was from the 1960s . Tiles broke roof fans squeezing absolute disgrace of a room No upstairs just a tiny corner room Fuming with this I went to see reception to be told no rooms there full I was on the phone to jet 2 straight away but not in till the next day . So couldn’t unpack and had to swelter in there till the next morning as with no sleep as no air con and the old roof fans squeaking what a joke . Next day jet 2 had to argue with the new managers because they said no other rooms till Saturday and we was now on Tuesday . After an hour again they agreed another night they n the squat room as we described it and we can move . Only to be moved to a bigger room with an upstairs that was just as out dated as the other . Windows rotting the lot . Totally again far far from what yo beautiful picture described. I won’t be going back here spoilt our holiday and a disgrace to even lower your standards saying no 4 is for other loyal customers . Jet 2 should state this . So if your going here for the first time beware I’d stay elsewhere…

Date of stay: November 2023Trip type: Traveled with family

Room Tip: Don’t get lied to just so you will book it

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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C B wrote a review Nov 2023

1 contribution1 helpful vote

Outdated, unclean, appalling customer service!

This is the worst hotel I have EVER stayed in. That may sound dramatic, but it really is. We arrived here this afternoon, perfect location as we love the area and know it well, but I wish we had booked to stay elsewhere. Firstly, on entering the room, it didn’t appear to have been cleaned and the smell in one of the bedrooms made us feel sick. Imagine a room full of dirty sweaty clothing, that had been festering there for years, that’s what the room smells like. My children took their shoes off and after a tour of the apartment, their white socks were black! We unpacked, sprayed around the room but the smell was still making us all feel sick. I called reception who advised they would send someone to the room. Hours went by and I called reception again, for the person on reception to say he didn’t know what I was talking about. My children then went to reception to explain, they were told someone would be coming up to the room ‘now’ and now it’s nearly 11pm and still no one bothered to come to the room. Appalling customer service! They advised earlier that the room had been cleaned but it really hasn’t, everywhere is so unclean and dirty, including the bathroom that smells of urine and a smelly sofa that makes me want to gag. The whole place is so outdated and in a dire state. The single beds are terribly uncomfortable, I’m in one now and every time I move, the bed moves across the floor. The only positive is that we have only booked to stay for 3 nights, thank god it’s not any longer.…

Date of stay: November 2023Trip type: Traveled with family

Room Tip: My tip would be don’t stay here.

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

1 Helpful vote

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Beth C wrote a review Nov 2023

Wrexham, United Kingdom8 contributions

Can't fault the place - we will be back as soon as we can :)

We have just returned from a 10 night stay in parque santiogo 3 and I can't recommend the hotel highly enough. We travelled as a family with 1 x 6 year old and 3 year old twins. We were allocated room 1099 which was stunning! It was spotless and had everything we needed in there and more. We even had lots of english channels on the tv in the room (BBC, ITV, channels 4 & 5, CBBC and even Sky Sports one!), so handy to keep the little ones entertained when in the room. The ceiling fans kept the room nice and cool even though the weather was very hot outside. We even had a table & chairs and two sun loungers outside the patio doors. The clothes driers on the wall were fab and got used all the time. The beach was just outside our room and we also had easy access to all the hotel facilities. We all enjoyed watching the boats go past into the harbour in Los Cristianos. There were plenty of beds by the pools and the children loved the splash park and playground facilities. The larger pools were also fantastic as they had gradual steps in and out (which was great for the little ones to have a bit of independence when getting in and out of the pool). There is also a cordoned off over 18 section where you can get a bit of peace from the busier sections around the pool. To be honest, we didn't even notice there wasn't any music by the pool as we were kept busy with family life around the pool. The staff were all superb and a credit to the hotel - everyone we saw was friendly, even though they were all very busy. We ate in the onsite cafes / restaurants many times and found the food to be not hte cheapest in the locality but nevertheless it was all lovely. I understand that not every hotel suits every person, but for us and our family, the parque santiago 3 was just perfect. We are already looking to return September 24 :) Thank you for such a fab time! …

Date of stay: November 2023

Value

Location

Service

Trip type: Traveled with family

Room Tip: Make the most of the outstanding location, and do get out and about along the seafront .. there...

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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Response from Teresa Miranda, Guest Services / Front Office at Parque Santiago III

Responded 1 week ago

Dear Beth, Thank you very much for taking the time in writing your review. We are very happy to hear that you and your family enjoyed the complex, faciities and location. We look forward to welcoming you back in September. Kind regards

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

LEX. wrote a review Nov 2023

Reykjavik, Iceland4 contributions3 helpful votes

DO NOT STAY AT THIS HOTEL !!!

HORRIFING ! 30 degrees and no air conditioning !!!!!! What is wrong with this people ? Everything is old, only some fans in the ceiling that does nothing , terrible service when we called to ask for a baby bed that was not provided anyway! We are literally soaking in 30° in our room . Nobody can sleep ! STAY AWAY FROM THIS PLACE !!!!

Date of stay: November 2023Trip type: Traveled with family

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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Response from Teresa Miranda, Guest Services / Front Office at Parque Santiago III

Responded 1 week ago

Dear AAexell, We are very sorry to hear that our complex did not meet your expectations. We clearly state on our website and with all the tour operators that the apartments are not equipped with airconditioning. There is an option to hire a portable unit at reception. We do provide cots for babies. We are surprised to hear that it was not provided. We are in the process of refurbishing the apartments and have Superior apartments available to book on our website. Kind regards

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Kayley F wrote a review Nov 2023

Portsmouth, United Kingdom38 contributions39 helpful votes

+1

Fav hotel apartments with the best location

favourite hotel in las americas, on the beach, shops a plenty, kids splash park onsite, self catering but food places available. Lots of choice to suit everybody. Central location. Couldn’t ask for more.

Date of stay: December 2022

Value

Location

Service

Trip type: Traveled with family

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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alistairs474 wrote a review Nov 2023

Glasgow, United Kingdom14 contributions4 helpful votes

Unhelpful Reception Staff

Our holiday was spoiled by the lack of helpfulness of the reception staff. Our apartment was fine in itself, as were the pools and other facilities. However, they were given advance warning of my wife's immobility and still saw fit to put us on the top floor with stairs to climb. Reception staff were extremely unhelpful in finding us a ground floor apartment and never apologised for the difficulties they had caused. Not everyone has a disability, but you may have other problems. Be forewarned - the staff here cannot be bothered to sort them out!!

Date of stay: October 2023

Value

Location

Service

Trip type: Traveled with family

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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Response from Teresa Miranda, Guest Services / Front Office at Parque Santiago III

Responded Nov 5, 2023

Dear Alistairs, We are very sorry to hear that your holiday was spoiled. I would like to point out that the reception staff do not allocate the apartments. The apartments are allocated by our reservations team. Did you contact our reservations team regarding your request? If you did we apologise for the inconvenience caused. We do not understand as you mention in your opinion that the staff were not helpful and then you say they were helpful in finding you a ground floor apartment. We always try our best to help out our guests but sometimes due to availability it can be hard. Kind regards The Parque Santiago Team

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

MrsP1073 wrote a review Oct 2023

Leigh, United Kingdom26 contributions34 helpful votes

Run down room and ridiculously too busy

Stayed here many times before and always been really pleased. This time we booked a studio via Jet 2 as we had no kids, the studio had not been updated since the complex was built. The location was right on a walkway which meant we were disturbed every morning by screaming children. One morning we had workmen banging pipes at 9am which is ridiculous when you want a relaxing holiday. Reported this to reception who did nothing as it happened again 2 days later. Jet 2 advertise updated modern rooms on the website and then Parque Santiago allocate run down old rooms which haven’t been touched since the complex was opened, this is not acceptable for the prices that people are paying. Our patio doors had mounds of wood sawdust each morning as they were clearly infected with woodworm. They had to be lifted to lock them and the handle was hanging off. The pool area was ridiculously busy, the sunbed situation was dire which I’ve never experienced before at Parque Santiago. Very few pool attendants and no security at all visible around the pool, hence the adults only area and jacuzzi was constantly full of children. Reserving of sun beds was at its peak mainly by rough English families. The heated pool was dirty, toilets around the pool were smelly and dirty something that I’ve not experienced before. We are returning in February and if standards haven’t improved we will book elsewhere after that. The management need to address the points above to improve standards. Jet 2 should not sell the complex as Parque Santiago III and IV as given the choice I’d have opted for IV which appeared a lot more peaceful around the pool area.…

Date of stay: October 2023Trip type: Traveled as a couple

Room Tip: Ask for an updated room. Ask for a top floor room which will keep noise to a minimum.

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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