I stayed recently at this hotel. Very friendly staff. That’s it. The worst dirtiest room I have ever stayed in my whole life. Bathroom full of mold, very run down. The joints on the floor tiles all black, same in the shower. The bedroom didn’t even have any night stands. The cleaning was very poor. Definitely a rip off. Not worth the amount of money they charge.
Great staff and good service, I Wanda thank the staff for make me and my people always feel so welcome and feel like home. I have had so much fun, and i will happily come over and over again to stay here. Big thanks to you axel hotel, Recommend for anyone some want to have fun and be around great people
The hotel is very well located. The staff is very friendly and helpful. The reception service is fast, efficient and makes you feel at home. A big THANKS to Nereida and Kevin! I will definitely come back. See you soon Axel Maspalomas!
The best thing about the hotel is the kind and helpful staff. The rooms and beds are comfortable and the mini-kitchen and living room is really helpful. Some things that could improve: adding more staff at the pool bar when there are many visitors, warmer pool, some poolside activities , and the less important but nice things could be a smart tv. We had little issue with the lock at the door that needed to be re-charged, so we had to change rooms. Special thanks to Kevin and Nereda, who gave us lots of recommendations.
This is a 3 star hotel and tends to be cheaper to stay than a 4 star, so unfair to comment on the luxuries as this hotel is not trying to be providing these offerings. I left a review on my Hotel booking site and maybe of been very blunt. I did receive a call from the hotel to discuss in more detail and that is extremely good in my opinion to want my feedback. The hotel has the majority of wonderful reviews and I can see why a lot of guests love it as it is fun and enjoyable, no problems there. For us, even a 3 star hotel should have the basics, there have been bad reviews about the cleanliness of the hotel, I disagree and found the hotel to be cleaned to a good standard. Staying for a week We did find the breakfast very poor with low quality offerings of cheese and meats, the Canary Islands have a wonderful choice of Cheese and Meats that warrant to be provided as guests do choose if they want to pay extra for breakfast, I would understand if the breakfast was free. We actually chose 2 mornings to skip breakfast as we just tired of the same food. The bar was quite empty in the day, shame really as agree with other reviews prices were quite expensive. We had 2 glasses of Cava and 5 Euros, not that good. Having a choice of a premium small individual bottles would of been a nice touch. The Reception staff were OK but with my experience not very helpful on real issues like safe not working, (3 times) or providing information at checkin about COVID tests, they do recommend a Doctors Clinic opposite ( which was a good choice) but we had to ask.I suggest some cards on the desk would be a good touch. Am I being too negative? maybe, but we are staying at another hotel next Christmas as we do miss the luxuries. However guests do come back year after year and have fun, I am just missing something I suppose. I am glad I have left this more detailed review as I have tried to have left an open minded review. Summary, Great Location fun hotel.…