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8/15/2017 8/16/2017
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    Hotel Caserio

    Avda de Italia 8, 35100 Playa del Ingles, Maspalomas, Gran Canaria, Spain
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    Best prices for your stay
    8/15/2017 8/16/2017
    Traveler (111)
    Pool & Beach (52)
    Dining (32)
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    Overview
    • Excellent46%
    • Very good36%
    • Average14%
    • Poor2%
    • Terrible2%
    Travelers talk about
    Free Wifi
    Free Parking
    Breakfast included
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Family Rooms
    Poolside Bar
    Fitness center
    Concierge
    Spa
    Wheelchair access
    Dry Cleaning
    Babysitting
    4.0 Star Hotel
    All hotel details
    Hotel Neptuno Gran Canaria
    1,238 reviews
    #12 of 134 hotels in Playa del Ingles
     
    Seaside Sandy Beach
    1,242 reviews
    #5 of 134 hotels in Playa del Ingles
     
    LABRANDA Marieta
    602 reviews
    #29 of 134 hotels in Playa del Ingles
     
    Occidental Margaritas
    4,586 reviews
    #18 of 134 hotels in Playa del Ingles
     
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    Rooms
    Aug 15Aug 16
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    Reviews (177)
    Traveler rating
    Traveler type
    Time of year
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    1 - 5 of 92 reviews

    Reviewed 3 days ago

    Spent 5 days here at this hotel from 14th July 2017 till the 19th July 2017, On arrival you can tell the hotel as been refurbished, its really nice and very modern. Arriving at the desk was greeted by the hotel staff, they were very...More

    Thank Mo_Kashem
    Response from Martin P, Public Relations Manager at Hotel CaserioResponded yesterday

    Hi Abdul, Thank you for your nice remarks about our hotel.We would like to see you soon again! Kind regards

    Reviewed 2 weeks ago

    Hotel is lovely, the staff are very friendly, rooms are decent however the food was not good. There was no variety in terms of the meals. The location was in a nice area. As was the rooftop hot tub. Not bad for a 4 star...More

    1  Thank sabcar820
    Response from Martin P, Public Relations Manager at Hotel CaserioResponded 1 week ago

    Hi,thanks for your nice review. We will work even more on the variety of the food,for sure next time you will be surprised by the improvements. Thank you again and we hope to see you soon!

    Reviewed 2 weeks ago

    At breakfast, they were always short staffed and we would often have finished our breakfast before we got served tea's and coffee's, at least three times during our stay we didn't even get served for hot drinks, which is awful customer service. The walls of...More

    1  Thank Sebastian C
    Response from Martin P, Public Relations Manager at Hotel CaserioResponded 1 week ago

    Hi Sebastian, We regret that the stay wasn´t like you to be expected.We will work hard on improvements of the remarks you pointed out. Nevertheless,we would hope to see you soon back in our hotel to experience these improvements. Kind regards

    Reviewed 2 weeks ago

    We went here in April 2017 however we had to return home urgently after only 2 days at the resort. The pool was lovely, location fabulous, couple of minutes walk to the gorgeous beach. The staff were lovely, very helpful and patient with us as...More

    Thank Julie G
    Response from Martin P, Public Relations Manager at Hotel CaserioResponded 2 weeks ago

    Hi Julie,nice to hear from you that u enjoyed your stay at our hotel,unfortunately you didn t had the change to stay longer.Hopefully you can come back and hace a longer stay with us and then you can experience the improvements we make.Thank you again!

    Reviewed 2 weeks ago via mobile

    It is safe to say this hotel is beautifully clean and looks amazing with comfortable sunbeds, which I imagine would be a struggle to get in peak summer time unless you get up really early to reserve one. It has good music playing around the...More

    1  Thank Ellie S
    Response from Martin P, Public Relations Manager at Hotel CaserioResponded yesterday

    Hi Ellie, We are very sorry to hear that your stay wasn t like expected.We take notice of all your remarks and try to improve them for a posible next stay.We hope you can experience the improvements then in person. Kind regards,

    Hotel Neptuno Gran Canaria
    1,238 reviews
    #12 of 134 hotels in Playa del Ingles
     
    Seaside Sandy Beach
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    #5 of 134 hotels in Playa del Ingles
     
    LABRANDA Marieta
    602 reviews
    #29 of 134 hotels in Playa del Ingles
     
    Occidental Margaritas
    4,586 reviews
    #18 of 134 hotels in Playa del Ingles
     
    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Free Parking
    • Bar/Lounge
    • Fitness Center with Gym / Workout Room
    • Spa
    • Free High Speed Internet ( WiFi )
    • Breakfast included
    • Hotel Amenities
    • Free Parking
    • Airport Transportation
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Breakfast included
    • Multilingual Staff
    • Babysitting
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    • Fitness Center with Gym / Workout Room
    • Spa
    Details
    • Price range
    • $122 - $203 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #7 Spa Hotel in Playa del Ingles
    • #18 Luxury Hotel in Playa del Ingles
    • Room types
    • Non-Smoking Rooms ,
    • Accessible rooms ,
    • Family Rooms
    • Number of rooms
    • 170
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Hotels.com, Orbitz, Priceline, Travelocity, Booking.com, TripOnline SA, Hotwire, Cheap Tickets, Cancelon and HotelQuickly so you can book your Hotel Caserio reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    • Location
    • Spain >
    • Canary Islands >
    • Gran Canaria >
    • Maspalomas >
    • Playa del Ingles
    • Also Known As
    • Caserio Hotel Playa Del Ingles ,
    • Caserio Gran Canaria ,
    • Hotel Caserio Playa Del Ingles, Gran Canaria
    Add Photo Photos
    Traveler (111)
    Pool & Beach (52)
    Dining (32)
    Room & Suite (32)
    Hotel & Grounds (109)
    Bathroom (3)
    Family and Play Areas (1)
    Business Center & Event Rooms (1)
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    Ask a question
    Questions & Answers
    Trina H
    July 12, 2017|
    AnswerShow all 7 answers
    Response from LondonSE1 | Reviewed this property |
    They don't take any money as such, but they do pre-authorise an amount on your card. It's nothing to worry about - lots of hotels do this and I've never had a problem on my numerous visits.
    0
    Votes
    adventurekid1
    June 27, 2017|
    Answer
    Response from Leogarcia | Property representative |
    Hallo, We do offer a hairdryer in the room.
    0
    Votes
    Google Translation
    Ebz B
    June 24, 2017|
    AnswerShow all 3 answers
    Response from Gary D | Reviewed this property |
    Yeah the gym is free to use for all guests
    0
    Votes
    Room Tips
    "Roof top jacuzzi, Refurbished to modern standard"
    Read review
    "We had a corner room overlooking the pool so it wasn't bad"
    Read review
    "Choose top floors"
    Read review
    "Ask for a room overlooking the pool and sea from the 6th floor up"
    Read review
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