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Hotel Riu Palace Maspalomas

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Hotel Riu Palace Maspalomas
Hotel Riu Palace Maspalomas
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1,356 Reviews from our TripAdvisor Community

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Showing 818: English reviews
Church Stretton, United Kingdom
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed yesterday NEW

We booked here via Thompson, last minute break , 2 adults , 2 children , 13 and 11. This is a well managed , scrupulously clean hotel , within reach by taxi of the resort action, but not in the thick of it, meaning you can relax by the pool if you wish and venture out to the resort if... More 

Helpful?
Thank Charleswood1
2 reviews
2 of 5 stars Reviewed 2 days ago NEW via mobile

This was our first time in gran canaria and will probably be our last.As a resort it has not got much to offer very run down in a lot of places this resort needs a lot of updating.As for the hotel definitely not a five star very old fashioned and areas need attention especially round the pool areas.We found it... More 

Helpful?
Thank Kay M
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Maspalomas, responded to this review

Dear guest, Many thanks for sharing your experience with us. We appreciate the opportunity to respond. As a service minded hotel chain, it is disappointing to hear that you encountered inconveniences in our property as mentioned in your review and that it caused your holiday to be less enjoyable. We are deeply disappointed to find that our team did not... More 

Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 4 days ago NEW via mobile

Just got back from staying in the hotel for a week, we always stop in Riu hotels but never stopped in a palace before and everyone told us that they are supposed to be next level. However this is not the case for this hotel, it wasn't up to standards at all and in my opinion Riu have let themselves... More 

Helpful?
1 Thank Louisef2
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Maspalomas, responded to this review

Dear guest, Thank you for choosing RIU Hotels and Resorts once again and for taking the time to give us your feedback and for expressing your concerns. We are committed to provide excellent quality of our products and services to our guests. We regret to read that you have left our hotel with an opposite idea in your mind. We... More 

Hemel Hempstead, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Overall, this is a really nice hotel, and Riu could not do much more to improve it. The breakfast and dinner menus are pretty good, and the quality of food is also high. The maids do work exceptionally hard, leaving towels in the tshape of a bear, and a swan on the bed, which was a really nice touch. The... More 

Helpful?
2 Thank MarkyandRuthy
Caernarfon - N Wales
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 1 week ago

Lovely hotel. Stayed for 2 weeks in August. Family of four. E-mailed the hotel in advance to ask for 2 adjoining rooms. No guarantees given but they honoured the request and we were given rooms 1014 and 1015 on arrival, First floor rooms with nice balcony and lovely view of the dunes. Staff are very polite and helpfull. I agree... More 

Helpful?
1 Thank Alan J
Glasgow
Level Contributor
60 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 1 week ago

Excellent hotel. Excellent breakfast and evening dinner. We always book half board... after breakfast it is impossible to eat until evening dinner! The standard of customer service is first class. The waiters in the restaurant are wonderful and funny, yet exceptionally professional. You usually get asked to keep the same table each evening for dinner, which means you will have... More 

Helpful?
Thank Tartan T
britain
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

We had an enjoyable, relaxing week. Staff of all levels friendly and helpful. Good value bar and pool side food. Mini bar also very good value if caught short otherwise supermarket opposite for water. Evening buffet food variable, but always a wide choice. We had no problem with access to sun loungers, 2 pools were good and beach only 10mins... More 

Helpful?
1 Thank an0ne
notts
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Everything about this place was fantastic no faults at all. Very friendly staff, most been there many years excellent food lots of choice spotlessly clean every where defiantly will not be our last visit.Infact is there a plane going there tomorrow x

Helpful?
1 Thank Tracey A
Level Contributor
42 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Having read some of the reviews on here we were a little apprehensive. We need not have been as our two week holiday gave us everything we needed. Me & my eldest son played two local golf courses, both within 10min 5 Euro taxi ride. The hotel itself is spotlessly clean, the staff from top to bottom are really friendly... More 

Helpful?
1 Thank Paul M
Great Yarmouth, United Kingdom
Level Contributor
50 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 1 week ago

My wife and I really enjoyed our 2 week stay in this well maintained hotel . Checking in was easy and the reception staff were very friendly. It was my wife's birthday during our stay and the hotel sent a complimentary bottle of champagne to our room. We could not fault the room , or the ladies who cleaned it.... More 

Helpful?
Thank francishall60
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Beachfront
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Banquet Room
Official Description (provided by the hotel)
Located in Playa del Ingles. Next to the Maspalomas sand dunes. 4-Storey building. Colonial-style architecture. 28,000 M2 of subtropical gardens. 800 M from the beach. 2 Km from the city centre. 500 M from various shops. 30 Km from the airport. 50 M from a bus stop. Credit cards accepted: Visa, MasterCard, Amex, Diners. ... more   less 

Additional Information about Hotel Riu Palace Maspalomas

Address: Avenida Tirajana s/n | Playa del Ingles- Gran Canaria, 35100 Playa del Ingles, Maspalomas, Gran Canaria, Spain
Location: Spain > Canary Islands > Gran Canaria > Maspalomas > Playa del Ingles
Price Range: $181 - $420 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Riu Palace Maspalomas 4*
Number of rooms: 368
Reservation Options:
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Also Known As:
Riu Palace Maspalomas Hotel Playa Del Ingles
Hotel Riu Palace Maspalomas Playa Del Ingles, Gran Canaria
Hotel Style:
#3 On the Beach Hotel in Playa del Ingles
#3 Spa Hotel in Playa del Ingles
#4 Luxury Hotel in Playa del Ingles
#4 Romantic Hotel in Playa del Ingles
#12 Family Hotel in Playa del Ingles
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