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Avenida Tirajana s/n, 35100 Playa del Ingles, Maspalomas, Gran Canaria Spain
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (1610)
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Panoramas (6)
Videos (1)
Certificate of Excellence
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 06/18/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Riu Palace Maspalomas
Updated 06/18/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#9 of 135 hotels in Playa del Ingles
Location
Cleanliness
Service
Value
Certificate of Excellence
The Hotel Riu Palace Maspalomas is open all year round, is located in the southern area of Gran Canaria between Playa del Inglés with its wide sandy beach and Maspalomas, with its impressive dune landscape. The 6 km-long beach is situated by the dunes, a 15 min walk away, it is surrounded by 28.000 sq.m. of gardens. RIU Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. The location is ideal due to its proximity to Gran Canaria Airport LPA (30 km) and Playa del Ingles (2 km) and invites you to explore the area. The hotel has 368 cozily furnished rooms with free Wi-Fi and offers many amenities. Relax in our wellness center or get in shape in the gym. 2 outdoor pools, 1 children's pool and 1 whirlpool. Day and evening entertainment. For lovers of gastronomy, we offer live cooking stations at our main buffet, Krystal Fusion Restaurant, as well as 3 bars.
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Room & Suite (360)360
Full view
Property amenities
Free internet
Pool
Bar / lounge
Beach
Bicycle rental
Car hire
Conference facilities
Banquet room
Wifi
Hot tub
Pool / beach towels
Outdoor pool
Restaurant
Breakfast buffet
Poolside bar
Evening entertainment
Meeting rooms
Spa
Full body massage
Massage
Salon
Baggage storage
Concierge
Currency exchange
Sun terrace
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Private balcony
Safe
Flatscreen TV
Room types
Ocean view
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Bay View
Languages Spoken
Spanish, German
2,330Reviews155Q+A100Room tips
Traveler rating
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Popular mentions
brisie wrote a review Mar 2020
Brighton, United Kingdom12 contributions7 helpful votes
Arrived on March 12 but after 2 days in lockdown due to Coronavirus. Were able to use restaurant but not pool area. All the staff were very friendly and helpful and did their best for our shortened stay . So a big thank you to all of them.
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Review collected in partnership with riu.com
Date of stay: March 2020
Value
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Location
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Response from RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Maspalomas
Responded Mar 31, 2020
Dear brisie, Thank you so much for your review and for highlighting the service provided by our staff in such a difficult situation. We hope that future stores many more opportunities for you to stay with us. With our best wishes we remain, Hotel Riu Palace Maspalomas Online Reputation Manager
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darryl b wrote a review Mar 2020
Sitio de Calahonda, Spain15 contributions3 helpful votes
Everything was excellent from the beginning to the end of the Holiday. Staff were extremely attentive, food was great with a comprehensive choice at dinner. Pool area and gardens were always spotless, and we’ll tendered Breakfasts were relaxing on the sunny outdoor terrace.
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Review collected in partnership with riu.com
Date of stay: March 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Maspalomas
Responded Apr 22, 2020
Dear darryl b, Thank you for the phenomenal review! We are very pleased to read your comments in regards to our attentive staff and the comprehensive choice of food. We look forward to hosting you again, stay safe meanwhile! With our best wishes we remain, Hotel Riu Palace Maspalomas Online Reputation Manager
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daveuk3 wrote a review Mar 2020
exeter93 contributions73 helpful votes
Regretably has to cancel my latest booking due to this terrible virus. I just wanted to wish everyone there goo dhealth and I hope the government does enough to keep yoru wonderful Hotel functioning and your staff in employment. Thinking of you in the UK and we hope to see you again once the virus is banished. We will then do our best to double our stay and spending to make up for this terrible period.
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Date of stay: March 2020
Location
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Response from RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Maspalomas
Responded Apr 23, 2020
Dear daveuk3, Thank you deeply for sharing your thoughts with us and for your wonderful rating. We sincerely appreciate your words and certainly hoping that everything will go well soon to host you and bring you all our services and offerings. We will be waiting for you! Please stay safe until then, Warm regards, Hotel Riu Palace Maspalomas Online Reputation Manager
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Tony K wrote a review Mar 2020
4 contributions1 helpful vote
This hotel set above the dunes is an ideal location especially in the Winter months to get away from the rain & grey skies of home. Cleanliness & staff cannot be faulted. Breakfasts set you up for the day , cooked items could be hotter but such a range - the cereals, yoghurts,fruit juices, bread rolls, pastries, cold meats etc etc...Dinner in 2 sittings - we prefer the 6 o'clock allowing time to walk along the front after or stroll up to play crazy golf in the centre! If you get the right rooms wonderful views over the dunes to the sea or towards Faro. Once visited you will want to return - we did!
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Date of stay: January 2020
Value
Rooms
Service
Room Tip: Balcony from 2nd floor upwards
See more room tips
1 Helpful vote
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Response from RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Maspalomas
Responded Mar 25, 2020
Dear guest, Thank you very much for thinking of us after your journey home and sharing your impressions with us and our future guests. We are so pleased that we could meet your expectations and your kind words make us very proud. Gladly we will pass these on to all our colleagues. We look forward to welcoming you back again very soon. Warm regards, Hotel Riu Palace Maspalomas Online Reputation Manager
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hildegrot wrote a review Mar 2020
Oslo, Norway14 contributions4 helpful votes
This hotel is in my opinion a five star hotel just because of the facilities. We was woken up every morning around 07, because of noise from outside. The rooms are not very sound proof, and there’s a big leap under the door. You have to pay extra, 22 Euro, to use the safe in the room. You will probably enjoy the entertainment in the evening if you’re above 70. We tried the restaurants in the hotel, the Krystal is good, but don’t go the the Spanish restaurant. What we got there were really not good food at all! The staff is friendly, but next time I’ll stay clear of Riu. I guess this was our one and only visit to one of their hotels.
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Date of stay: March 2020Trip type: Traveled as a couple
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Response from RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Maspalomas
Responded Mar 16, 2020
Dear hildegrot, Thank you for your time, We are sorry to learn that you did not fully enjoy your holiday during your stay at our Hotel Riu Palace Maspalomas! It is a pity to understand that, despite pointing out some positives about our products and services, the negatives out waged the positives and that you left our resort disappointed with your overall stay. We apologize for not providing the holiday you were looking for! We assure you that we have taken notes about your concerns and will share them all with our Management team so that they can take actions accordingly! We hope to host you again in one of our worldwide hotels in the future! Greetings, Hotel Riu Palace Maspalomas Online Reputation Manager
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Previous
PRICE RANGE
$134 - $415 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
riu palace maspalomas hotel playa del ingles
LOCATION
SpainCanary IslandsGran CanariaMaspalomasPlaya del Ingles
NUMBER OF ROOMS
368
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Frequently Asked Questions about Hotel Riu Palace Maspalomas
Which popular attractions are close to Hotel Riu Palace Maspalomas?
Nearby attractions include Tipsy Hammock Bar (0.7 miles), Reserva Natural Especial de Las Dunas de Maspalomas (0.1 miles), and Playa de Maspalomas (0.5 miles).
What are some of the property amenities at Hotel Riu Palace Maspalomas?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
What food & drink options are available at Hotel Riu Palace Maspalomas?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
What are some restaurants close to Hotel Riu Palace Maspalomas?
Conveniently located restaurants include Restaurante Parque Romántico, LoLa, and Burgerbar B2.
Are there opportunities to exercise at Hotel Riu Palace Maspalomas?
Yes, guests have access to a pool during their stay.
Are any cleaning services offered at Hotel Riu Palace Maspalomas?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Riu Palace Maspalomas offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Hotel Riu Palace Maspalomas?
The staff speaks multiple languages, including Spanish and German.
Are there any historical sites close to Hotel Riu Palace Maspalomas?
Many travelers enjoy visiting Finca Condal Vega Grande (7.8 miles).
Does Hotel Riu Palace Maspalomas have any great views?
Yes, guests often enjoy the ocean view available here.
Is Hotel Riu Palace Maspalomas accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.