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Hotel Neptuno Gran Canaria

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Hotel Neptuno Gran Canaria
Hotel Neptuno Gran Canaria
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1,060 Reviews from our TripAdvisor Community

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Showing 712: English reviews
1 review
4 of 5 stars Reviewed yesterday NEW

Had a lovely two week stay in September 2016. This hotel is a real favourite of mine and have been here many times. Firstly why do I like it? I have to say the staff are so friendly from the bar staff to the the key team that clean the bedroom daily. Their service is impeccable. The hotel is based... More 

Helpful?
Thank Phil R
Kent, United Kingdom
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

My partner & I booked a 10 day all inclusive basis holiday here. Upon arrival we were greeted by a very polite reception member of staff greeting us with a glass of cold bubbly!! which was the start of the best holiday! We were given a room on the 4th floor which was quiet, clean & modern, The food was... More 

Helpful?
Thank maryq999
Greater London, United Kingdom
1 review
4 of 5 stars Reviewed 3 days ago NEW via mobile

My bf and I stayed at the hotel with friends for 4 nights for a short getaway. We chose it because of the great price and proximity to the Yumbo, the beaches and great restaurants in Meloneras (10 - 15 min cab journey at €5 each way - great value). We were greeted with a glass of Cava and very... More 

Helpful?
Thank Bluebolt86
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

We arrived at the hotel quite late & was welcomed with a glass of bubbly 😊. We'd missed the evening meal so they'd plated up some food for us. I'm a vegetarian so couldn't eat the meat salad they'd prepared, after telling the staff this 1 of the young chefs kindly prepared me plate I could eat. Our room was... More 

Helpful?
1 Thank Carole B
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW via mobile

This is a nice adults only hotel close to the yumbo shopping centre. Our room over looked the yumbo centre and I thought it was going to be very loud at night but the windows are very good at stopping the noise had a great night's sleep. The only draw back was if the dining room is full you have... More 

Helpful?
Thank mark_oxlong
Berkeley, England, United Kingdom
Level Contributor
63 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
2 of 5 stars Reviewed 5 days ago NEW via mobile

We arrived yesterday and had a great check in. We went to our room which is nice, comfy bed and pillows. Good view of pool.......then it all starts to go wrong. I am amazed at the price of the bottle of water in the room. Surely the management realise that arriving guests are thirsty and that they would want a... More 

Helpful?
Thank Cathy D
Denbigh, United Kingdom
Level Contributor
14 reviews
5 of 5 stars Reviewed 5 days ago NEW

Very nice clean hotel check in was very fast in our rooms with in ten minutes after checking in , Rooms very clean we was on the 5 floor so lovely views double bed very comfortable bed had no problem sleeping, rooms have air con which can be left on ,which is great after hot day at beech or pool... More 

Helpful?
Thank Paul J
Dungannon, United Kingdom
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

Hotel staff are very friendly. Food is excellent. Location is 1st class. We would have nothing bad to say about Neptuno and when we come back to Gran Canaria we will definitely be going back to Neptuno. Loved everything about it.

Helpful?
Thank AL71AL
Ruth R, Gerente at Hotel Neptuno Gran Canaria, responded to this review

Dear Sir, Thanks for your friendly comment, glad to see you next year. Best regards, More 

Reading, United Kingdom
Level Contributor
100 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I stayed here for just one night because the hotel I had booked into did not have a room available for me and so arranged for me to stay the night at the Neptuno. While I was not happy about this, it was nevertheless an opportunity to revisit the Neptuno as I was here in 2007. It would be interesting... More 

Helpful?
Thank Deejaysee
Ruth R, Gerente at Hotel Neptuno Gran Canaria, responded to this review

Dear Deejaysee, I am happy you got the opportunity to see all the changes we have done at the hotel, I hope that your experience this year makes you decide to give us another chance next year, but for longer period, and convert old memories in future experiences. Best regards, @hotelneptunomur More 

1 review
5 of 5 stars Reviewed 1 week ago

This was my first visit to Gran Canaria and we opted to stay at Hotel Neptuno as it was close to the Yambo Centre. What can I say... the hotel was fantastic!!! We were greeted on the street as soon as we pulled up, a very helpful guy took care of our bags while we checked in. As one of... More 

Helpful?
Thank Matt C
Ruth R, Gerente at Hotel Neptuno Gran Canaria, responded to this review

Dear Matt, Thank you for your comments, I am glad to communicate you that we have ordered lables just a week ago, so next year you should find all on its place. About deserts, I will take a look on it. See you next year. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Laundry Service
  • Meeting Rooms
  • Concierge

Additional Information about Hotel Neptuno Gran Canaria

Address: Avda. Alfeceres Provisionales, 29, 35100 Playa del Ingles, Maspalomas, Gran Canaria, Spain
Location: Spain > Canary Islands > Gran Canaria > Maspalomas > Playa del Ingles
Price Range: $126 - $212 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Neptuno Gran Canaria 4*
Number of rooms: 171
Reservation Options:
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Also Known As:
Neptuno Hotel Maspalomas
Hotel Neptuno Gran Canaria Playa Del Ingles
Hotel Style:
#11 Luxury Hotel in Playa del Ingles
#13 Romantic Hotel in Playa del Ingles
#18 Family Hotel in Playa del Ingles
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