Stayed first week n Nov and had an excellent holiday. Complex was very clean and food choices and facilities were excellent considering the hotel was nowhere near full due to COVID . We always felt safe and the rules to be followed were easy and were followed by staff and guests. Staff were helpful with any questions we had and all in all we had a relaxing and enjoyable stay and would stay again in the future if we are back in Gran Canaria.
We stayed here for 7 days over October half term and we had a brilliant holiday. The hotel was lovely, extremely clean, staff very friendly and helpful. Food was a buffet and plenty of choice. Thank you for a great holiday
We are a family of 4 (children aged 8 & 4) and had a fantastic time at this hotel. The rooms were very clean and the beds were the most comfortable I have EVER experienced in a hotel. Considering the hotel was no where near full capacity (due to covid), the food choices were still vast and the waiting staff/chefs were so friendly and attentive and they loved our children trying to speak some Spanish to them! The food was really good and we loved trying new things. The green mojo sauce was THE BEST!! if you like garlic - this sauce will be your firm favourite! The pool area was always kept very clean and tidy and there is a lifeguard (but to be honest, they didn't really seem to engage with anyone and didn't seem as friendly as the rest. I guess their job is to keep us safe in the water so maybe that's why but a simple "hola" would make a big difference - just my opinion). We were impressed with the all inclusive drinks. We love that you just go up and help yourself to the soft drinks, beer and wine and going to the bar for a cocktail was always a pleasant experience with lots of choice (even if you wanted a cocktail which wasn't on the list). The day entertainment was exceptional - Colleen and Roberto absolutely made it. Both of them had so much character and energy and were just simply brilliant. So friendly and chatty. If you didn't want to participate in the activity, they didn't push you or hound you, they would simply just say - you know where we are if you change your mind. But my advice would be to join in as it was so much fun. They do riffle shooting, beach volley ball, table tennis, bowls, bingo water aerobics and more - something for everyone. You don't need to take towels, as for 5 euros per week per towel you can get one from reception and change it for a fresh one every day. So if you need to pack lighter, this helps! The rooms are slightly on the small side for a family of 4 but when you consider how long we spend in the room, it wasn't really a big issue for us - maybe next time we may consider opting for a larger room though. I liked that your room key was a chip on your wristband so you didn't have to worry about having a key on you all the time. The same chip was also needed when going up to the help-yourself drinks - although it was quite temperamental and often wouldn't work (or if you persevered and kept trying eventually it would). In summary, we had an amazing time, every member of the staff are a credit to the hotel and they didn't seem to let the covid situation dampen their spirits. As a side note - we recommend the bus service to and from the airport. The bus stop is right outside the hotel and is a direct route to the airport - it took around 20 mins and was only 10 euros each way for all 4 of us!…
The hotel was amazing about everything!! The cleannes, stuff, food, and view. Evert morning when you wake up you knew that something good is going to happen because The entertaiment guy named Roberto did every Day so fun with much activitis and happines. He was a such a good entertaiment..!!! The food was also really good and fresch. VERY GOOD AND SOOO HAPPY!!
The hotel is so clean and have everything you would ask for. Clean rooms and everything! Roberto is the name of one man that is the entertainment guy and he have so much power and very kind. He doing his job perfect and I have never meet any other entertainment person that have so much power and respect for everyone on the hotel. 😀VERY GOOD!!