just retuned. the hotel was very clean and service was good . food not so good. very quiet due to corona virus. lot of immigrants hanging around on corners in playa del ingles. been going for 10 years but would put me off going back
Thumbs up to the HL Suitehotel and all its staff for keeping it running in these unprecedented times. I spent my birthday week in December and it was a good experience. The tourism hasn't recovered in the island yet and it is very quiet but they kept this hotel working as normal as possible which gives guests a sense of normality. Rooms are big and spotless with nice decor. I went for the all inclusive option as many of the restaurants around the area are either closed or empty. Staff are very friendly and positive. The hotel is not very busy but since most of its facilities are opened as usual it felt I had it all at my disposal. Plenty of free sun loungers, always a jacuzzi at the roof terrace available for myself, outdoor tables for breakfast, barman bringing me drinks even before I finish the current one, an empty spa to myself, and the list goes on. I think I will never have the chance of having a hotel like this to myself again. I def recommend people to go before things are fully back to normal and make the most of it. Thanks to all the staff for making it such an enjoyable week.…
I stayed in this lovely hotel as a solo traveller and had a wonderfully time nothing at all to moan about food good staff great will go again as soon as I can nice beach just 5 mins walk away entertainment was super on food bar
I read good reviews by solo travellers and chose this hotel based upon them. My partner couldn't make up his mind on a holiday and I was desperate for one. Decided it would be great to sit on a sunny balcony and study for my upcoming viva exam. Greeted on arrival with a glass of fizz or orange juice, which quenched my thirst on arrival from the airport. Staff very friendly. Room had everything needed, nice decor and spotless. No luck on the sunny balcony, the back of the hotel gets sun late in the day. I'd booked half-board to save eating out alone. Buffet great in the mornings but less so in the evening. Unfortunately being alone I often had to wait for service (coffee, drinks), the assumption being I was waiting on someone to join me. I visited the rooftop bar and wanted to stay for the entertainment, but felt uncomfortable. I didn't know how to get a drink - ignored when standing at the bar and unsure whether to just sit at a table. I left and never returned, spending my evenings instead at the nearby Kasbah drinking sangria and watching the dancers. I think the experience may have been different as part of a couple, but I felt let down as a solo guest. I've travelled solo often and had the opposite experience elsewhere with hotel staff being extra attentive.…
I stayed here with my boyfriend in August/September. With regards to Covid precautions, the hotel felt very safe - masks to be worn in the hotel and restaurant when going up for food. There was hand sanitiser everywhere too. The hotel itself is clean and modern. We were half board and I thought the food was lovely, plenty of variety and good quality. We were able to swap our dinner for lunch if we wished which we did do a few times. Staff were friendly and approachable. Poolside was very clean and tidy, plenty of sunbeds but the hotel was no where near full capacity. We didn’t use the bar too much as went out most nights but there was a wide range of drinks available. Location wise, it couldn’t have been better situated - minutes form the beach front. 10 minute walk form the Jumbo Centre along with other places to eat & drink just across the road. The rooms were cleaned everyday, they were cool and modern. We were on the sixth floor which was perfect, the view was lovely (beach). Unlike other hotels I’ve stayed in in the past, air con was free and the safe was €30 for 2 weeks. Not sure you could fault this hotel at all!!! We highly recommend this hotel and will be returning when we go back to Gran Canaria. …
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