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Gloria Palace San Agustin Thalasso & Hotel

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C/. Las Margaritas, S/N San Bartolome de Tirajana, 35100 San Agustin, Maspalomas, Gran Canaria Spain
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Traveler (3810)
360
Panoramas (4)
Room & Suite (378)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 09/02/19 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 09/02/19 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 18 in San Agustin
Location
3.9
Cleanliness
4.5
Service
4.4
Value
4.2
Travelers' Choice
GreenLeaders Platinum level
Located in San Agustin, Gloria Palace San Agustin Thalasso & Hotel is a 4-star establishment built in 1989 and fully refurbished in 2007. The spacious hotel has sea views, top quality cuisine, facilities specially designed for families, a thalassotherapy centre and family-oriented, friendly service within an atmosphere of a family business. In 1998 the Talasoterapia Canarias centre was opened, in an emblematic building consisting of more than 6.000M2, to provide health and wellbeing services. A real oasis of comfort. A dream within your reach. You can be sure of fine food and exceptional service at the panoramic a la carte restaurant Gorbea, which specialises in Basque cuisine.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Archery
Bicycle rental
Babysitting
Parking
Wifi
Hot tub
Pool / beach towels
Rooftop pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Kids' meals
Snack bar
Vending machine
Poolside bar
Rooftop bar
Game room
Tennis court
Billiards
Entertainment staff
Evening entertainment
Table tennis
Tennis court offsite
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Head massage
Massage
Salon
Solarium
Rooftop terrace
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
First aid kit
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Desk
Housekeeping
Private balcony
Electric kettle
Flatscreen TV
Bath / shower
Hair dryer
Room service
Safe
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Laptop safe
Wake-up service / alarm clock
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Business
Languages Spoken
English, French, Russian, Spanish and 3 more

Location

Full view
73Somewhat walkable
Grade: 73 out of 100
21Restaurantswithin 0.3 miles
2Attractionswithin 0.3 miles
6723Reviews951Q+A100Room tips
Traveler rating
  • 4,221
  • 1,528
  • 629
  • 199
  • 147
Time of year
Traveler type
Language
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Popular mentions
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Most Recent
Christine F wrote a review Yesterday
1 contribution
Was good until the last day when I was left angry upset and totally embarrassed on how I was treated in a full restaurant on my right to be in there I had booked half board and as I hadn't arrived until after midnight the day of arrival i had missed my first evening meal so I assumed as I wasnt told any different that I was entitled to my last evening meal after being questioned by first a waitress the the restaurant manager and then the hotel manager I walked out of the restaurant feeling totally embarrassed
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Date of stay: May 2022
Location
Cleanliness
Service
Room Tip: Make sure you asked your entitlements for your food on your last day as you are not told
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Tracey S wrote a review May 13
1 contribution1 helpful vote
+1
Fabulous holiday, with 3 family birthdays celebrated in style with friendly and welcoming staff! Everything about this hotel is great! Special thanks to Debra Viera - we love you! & to Will! Thanks again to everyone who made our stay perfect! Hope to see you again soon! ☀️✈️☀️
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Date of stay: May 2022Trip type: Traveled
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Response from GLORIA TH THAL, Director General at Gloria Palace San Agustín Thalasso & Hotel
Responded 1 week ago
Dear Tracey, Thank you for choosing Gloria Palace San Agustin Thalasso & Hotel to enjoy your rest. Thank you very much for your review and we are happy to know that you enjoyed your stay with us. We will happily share your good review to Debora. We hope you will come back soon. Best regards, Arian Cabrera Assistant Manager Gloria Thalasso & Hotels
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Shaney M wrote a review May 13
1 contribution1 helpful vote
Well what can I say am absolutely superb week here at Gloria Palace. Perfect weather, and excellent staff, especially Debora Viera 💖..!!! She’s a credit to the Hotel. Keep up the good work, we’ll definitely be back to visit.
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Date of stay: May 2022Trip type: Traveled
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Response from GLORIA TH THAL, Director General at Gloria Palace San Agustín Thalasso & Hotel
Responded 1 week ago
Dear Client, Thank you for choosing Gloria Palace San Agustin Thalasso & Hotel to enjoy your rest. Thank you very much for your review and we are happy to know that you enjoyed your stay with us. We will be more than happy to share your good review to Debora. We hope you will come back soon. Best regards, Arian Cabrera Assistant Manager Gloria Thalasso & Hotels
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poppymoon wrote a review May 4
Stourbridge, United Kingdom54 contributions6 helpful votes
The hotel is nice, rooms are a good size and the bathrooms look to have been refurbished. My room was cleaned daily and bottled water replenished. The majority of the staff I interacted with were pleasant and helpful. What lets this hotel down for me is the food. A total lack of vegetarian main courses. A couple of times I saw a bean or lentil based dish and asked the chef if it was vegetarian. No. He then pointed out potatoes, cauliflower and broccoli that were vegetarian. I ate salad and pizza most nights but I had to look carefully as often the 'salad' contained ham or fish. I had a couple of massages at the spa which were good, thank you Lei, and the coffee from one of the machines at breakfast was nice. It seems to be a good base for families/others who just want an all inclusive pool based holiday. The beach is nice and well kept although there is only one bar directly on the beach which gets very busy.
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Date of stay: April 2022Trip type: Traveled
1 Helpful vote
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Response from GLORIA TH THAL, Director General at Gloria Palace San Agustín Thalasso & Hotel
Responded 2 weeks ago
Dear Guest, Thank you for choosing Gloria Palace San Agustin Thalasso & Hotel to enjoy your rest. Thank you very much for your review and we are happy to know that, in general, you enjoyed your stay with us. We are open to cook dishes for people with special desires. We have also many vegetarian dishes for all our guests. Next time, please feel free to contact the kitchen for this. Best regards, Arian Cabrera Assistant Manager Gloria Thalasso & Hotels
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Liz wrote a review May 3
4 contributions
Stayed as a family of 5 in the annexe rooms towards the end of April. Jet2 website said there was a kids club 10am-6pm with 2 movie nights a week and nightly entertainment. There isn't a kids club as such - the hotel runs an animations programme with typically 2 or 3 kids activities each day and a nightly mini disco. The kids activities seemed to involve something called 'splash games' for an hour daily where they met by the pool (not sure what this is as we didn't go) and typically a 45minute slot in 'Tina's club' which is the kids club room but was shut at all other times. There weren't any movie nights. This is fine, but frustrating when we paid more for this hotel specifically for the kids club and entertainment - had visions of bribing the kids to go to the movie night and getting to enjoy cocktails at the roof top bar! On the entertainment front I asked about this at reception and was directed to a touchscreen guest information monitor near the reception desk and the receptionist went into the animation section and said 'ah it's just mini disco tonight - nothing after' - this was disappointing as my kids are a bit too old for mini discos and we booked on the jet2 promise of daily professional acts, quizzes, djs & karaoke. We checked the touchscreen monitor on a daily basis and the only entertainment showing throughout our stay was a Michael Jackson tribute act one night. I queried with reception on 2 more occasions was there definitely no other entertainment and each time they referred me to the monitor and said no not tonight. On our last night we decided to sit in the bar anyway and play cards - guess what though a live band, followed by a juggling act which the kids loved. Really annoyed that reception told me there was no entertainment and we missed it all week. The bar area is right next to reception so I'm at a loss as to how several different members of reception staff all didn't know. Filled out a hotel feedback form with email address, but not so much as a token apology. The hotel need to supply info packs in the rooms as found myself constantly having to ask for info that should be privided e.g. how much is it to hire beds at the rooftop pool, can kids go up there if eating, etc. I've still (reluctantly) given 4 stars despite feeling a bit ripped off as aside from our poor experience the hotel itself is still good. Would recommend to anyone (families & couples) except perhaps those with non-swimming children as the pools are all deep so would be constantly on the go given absence of kids club.
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Date of stay: April 2022Trip type: Traveled
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Response from GLORIA TH THAL, Director General at Gloria Palace San Agustín Thalasso & Hotel
Responded 2 weeks ago
Dear Liz, Thank you for choosing Gloria Palace San Agustin Thalasso & Hotel to enjoy your rest. Thank you very much for your review and we are happy to know that you enjoyed your stay with us. We will speak with the tour operator in order to clarify the information you mentioned because at the moment we do not have "kids nights" Only mini-disco every night. We hope you will come back soon. Best regards, Arian Cabrera Assistant Manager Gloria Thalasso & Hotels
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TheTooks wrote a review May 2
Hillam, United Kingdom20 contributions26 helpful votes
We visited over Easter, a family of 4 plus a grandparent. The 4 of us were in a family annexe which was a great size, with a separate bedroom for the kids which had a sofa in it. We were on the ground floor so had a nice big balcony. The annexe is near the pool too which was really convenient. My mum was in the main hotel and said the rooms were also big with great views. She had no problems with lifts as I had seen mentioned in previous reviews. The rooms should have been cleaned more regularly, although cleaners came each day they didn’t do much, not even change the cups or replenish tea/ coffee. We stayed half board. The food was standard hotel food, plenty of choice and fresh meats were cooked each night. I have had better kids choices and pasta dishes elsewhere. The breakfasts were good with fresh omelettes, pancakes etc. There was outdoor seating which we always like, but the tables outside were grubby and need updating. The evening entertainment was superb, plenty of variety and they involved the kids which they loved. This was a highlight of the holiday. The pools are good, kids liked the small splash park. There were always plenty of sun beds. The hotel is on a hill so there’s no grounds. The indoor pools were all closed which was a shame. We found the staff all friendly and helpful. SAN Agustin itself is small and nicely quiet but has everything you need. It’s about 10 minute walk to the beach. Don’t let the dark sand put you off. We found nice restaurants 5 minute walk from the hotel. The kids club was a bit of a let down - it’s hotel run and aimed at Spanish children.
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Date of stay: April 2022Trip type: Traveled
2 Helpful votes
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Response from GLORIA TH THAL, Director General at Gloria Palace San Agustín Thalasso & Hotel
Responded 2 weeks ago
Dear Guest, Thank you for choosing Gloria Palace San Agustin Thalasso & Hotel to enjoy your rest. Thank you very much for your review and we are happy to know that you enjoyed your stay with us. We hope you will come back soon. Best regards, Arian Cabrera Assistant Manager Gloria Thalasso & Hotels
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barbaramayh wrote a review Apr 2022
York, United Kingdom2 contributions4 helpful votes
This hotel has been our favourite for many years and hasn’t disappointed us this year. All the rooms have been updated to a high standard - fabulous walk in showers. Beautiful pool area with brand new sun beds and loungers. Pool bar with lovely comfortable seating areas. Food is excellent. Cleanliness is very good and staff always helpful. Thank you Gloria Palace San Agustin
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Date of stay: April 2022Trip type: Traveled
2 Helpful votes
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Response from GLORIA TH THAL, Director General at Gloria Palace San Agustín Thalasso & Hotel
Responded 4 weeks ago
Dear Barbara, Thank you for choosing Gloria Palace San Agustin Thalasso & Hotel to enjoy your rest. Thank you very much for your review and we are happy to know that you enjoyed your stay with us. We hope you will come back soon. Best regards, Arian Cabrera Assistant Manager Gloria Thalasso & Hotels
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Ana B wrote a review Apr 2022
1 contribution
The personal is very nice in reception and around. The Hotel is really perfect, rooms and food is best. Just the cleaning is not the best the floors are not clean. But the rest is very good. I with like to big thank u to the guys from bar they are very friendly and nice working perfect Pedro & Juancarlos bravo 🙌
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Date of stay: April 2022Trip type: Traveled
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Response from GLORIA TH THAL, Director General at Gloria Palace San Agustín Thalasso & Hotel
Responded 4 weeks ago
Dear Ana, Thank you for choosing Gloria Palace San Agustin Thalasso & Hotel to enjoy your rest. Thank you very much for your review and we are happy to know that you enjoyed your stay with us. We hope you will come back soon. Best regards, Arian Cabrera Assistant Manager Gloria Thalasso & Hotels
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GTCXYZ wrote a review Apr 2022
Stafford, United Kingdom51 contributions20 helpful votes
+1
Absolutely fabulous. I’d have to be very picky to find faults here. The room was lovely, we upgraded to sea view and it was worth every penny. Food and service on all occasions was impeccable, yes, it’s a buffet, but what a range of food available! All top notch Great food Great service Great chefs Great waiting staff The pools where a little nippy but what do you expect in April! The entertainment was of a very high standard and the ents team on site work hard to make sure everyone has something to do If they want The hotel is stunning The location is excellent The food and service were impeccable Bars are open late The mini waterfall in reception is lovely The gardens/grounds and pool areas are all clearly well looked after and the reception staff couldn’t be more helpful if they tried Our room was cleaned to a great standard every day too I’d be back there right now if I could afford to again We will return, for sure, one of the best all inclusive holidays we’ve ever ever had :)
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Date of stay: April 2022Trip type: Traveled
Room Tip: The local beach, whilst little, is stunning
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2 Helpful votes
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Response from GLORIA TH THAL, Director General at Gloria Palace San Agustín Thalasso & Hotel
Responded 4 weeks ago
Dear Guest, Thank you for choosing Gloria Palace San Agustin Thalasso & Hotel to enjoy your holiday and also Thank you very much for your review and we are happy to know that you enjoyed your stay with us. We hope you will come back soon. Best regards, Lidia Noda. Hotel Manager Gloria Thalasso & Hotels
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Evie wrote a review Apr 2022
1 contribution2 helpful votes
The hotel itself was lovely. The room was really modern with a nice view, the pool was clean, spacious and beds by the pool were really comfy. Sadly, the food was awful. We are young students ourselves so are used to eating cheap food at times but we had to go out and pay for 3 meals in our 5 night stay as the all inclusive food was so bad. The drinks weren't great either (cocktails made with a push of a button on a machine) and served in really small glasses.
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Date of stay: March 2022
Location
Service
Sleep Quality
1 Helpful vote
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Response from GLORIA TH THAL, Director General at Gloria Palace San Agustín Thalasso & Hotel
Responded 5 weeks ago
Dear customer, Thank you for choosing Gloria Thalasso & Hotels to enjoy your stay and for your review. We take note of your comments about the drinks and food. We hope you will come back soon. Best regards, Arian Cabrera Assistant Manager Gloria Thalasso & Hotels.
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PRICE RANGE
$84 - $131 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
gloria palace san agustin hotel san agustin, gloria palace hotel san agustin, san agustin gloria palace
LOCATION
SpainCanary IslandsGran CanariaMaspalomasSan Agustin
NUMBER OF ROOMS
448
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Frequently Asked Questions about Gloria Palace San Agustín Thalasso & Hotel
Which popular attractions are close to Gloria Palace San Agustín Thalasso & Hotel?
Nearby attractions include The Rose Show Bar (0.3 miles) and El Pirata (0.3 miles).
What are some of the property amenities at Gloria Palace San Agustín Thalasso & Hotel?
Some of the more popular amenities offered include a rooftop bar, free wifi, and free breakfast.
Which room amenities are available at Gloria Palace San Agustín Thalasso & Hotel?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Gloria Palace San Agustín Thalasso & Hotel?
Guests can enjoy a rooftop bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Gloria Palace San Agustín Thalasso & Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Gloria Palace San Agustín Thalasso & Hotel?
Conveniently located restaurants include Cacao, Restaurant Anno Domini, and Gorbea Restaurant & Chillout.
Are there opportunities to exercise at Gloria Palace San Agustín Thalasso & Hotel?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Gloria Palace San Agustín Thalasso & Hotel have an airport shuttle?
Yes, Gloria Palace San Agustín Thalasso & Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Gloria Palace San Agustín Thalasso & Hotel have airport transportation?
Yes, Gloria Palace San Agustín Thalasso & Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Gloria Palace San Agustín Thalasso & Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Gloria Palace San Agustín Thalasso & Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.