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Gloria Palace San Agustin Thalasso & Hotel

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C/. Las Margaritas, S/N San Bartolome de Tirajana, 35100 San Agustin, Maspalomas, Gran Canaria Spain
Update from hotel: This property is temporarily closed until 12/19/2020.
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Traveler (3418)
360
Panoramas (4)
Room & Suite (321)

About

#3 of 19 hotels in San Agustin
Location
Cleanliness
Service
Value
GreenLeaders Platinum level
Located in San Agustin, Gloria Palace San Agustin Thalasso & Hotel is a 4-star establishment built in 1989 and fully refurbished in 2007. The spacious hotel has sea views, top quality cuisine, facilities specially designed for families, a thalassotherapy centre and family-oriented, friendly service within an atmosphere of a family business. In 1998 the Talasoterapia Canarias centre was opened, in an emblematic building consisting of more than 6.000M2, to provide health and wellbeing services. A real oasis of comfort. A dream within your reach. You can be sure of fine food and exceptional service at the panoramic a la carte restaurant Gorbea, which specialises in Basque cuisine.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Archery
Bicycle rental
Babysitting
Parking
Wifi
Pool / beach towels
Rooftop pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Kids' meals
Snack bar
Vending machine
Poolside bar
Rooftop bar
Game room
Tennis court
Billiards
Entertainment staff
Evening entertainment
Table tennis
Tennis court offsite
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Head massage
Massage
Salon
Rooftop terrace
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
First aid kit
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Desk
Housekeeping
Private balcony
Electric kettle
Flatscreen TV
Bath / shower
Hair dryer
Room service
Safe
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Laptop safe
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Bay View
Languages Spoken
English, Russian, Spanish, Catalan and 2 more

Location

Full view
78Somewhat walkable
Grade: 78 out of 100
20Restaurantswithin 0.3 miles
2Attractionswithin 0.3 miles
6,179Reviews910Q+A100Room tips
Traveler rating
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Popular mentions
Earth Citizen wrote a review Aug 2020
London, United Kingdom34 contributions1 helpful vote
Room was lovely, although you had to pay to use the fridge! Internet was fine. Pool was fine. Breakfast was great, lots of choices (you could even go all drinks inclusive). The staff was generally fine. However, the maids take any plastic bags to the rubbish bin, regardless of what the content is... so, be careful. We had also put the 'do not disturb sign' on the door, which fell and they consequently entered, took a plastic bag with boots inside (not even looking at what the content was). Contacted the management, who denied this.
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Date of stay: February 2020
Location
Service
Sleep Quality
Trip type: Traveled on business
Room Tip: Don't leave belongings around the room in plastic bags.
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Jackie B wrote a review May 2020
London, United Kingdom7 contributions
Last year we were unable to go to our regular hotel as their referb was over running so through our travel agent to this hotel what a mistake we made. Hotel needed a good clean furniture on the outside terrace was all falling apart with sharp bits sticking out. For the first few days my bed only had the duvet pulled over nothing straightened out underneath, cups & glasses not washed and towels not replaced even though we left them on the floor, silly things like no sanitary bags we even lifted the dispenser off the wall to make the point it was empty and they just put it back on the wall empty. On complaining to our rep they offered a late checkout for free but as we were leaving by midday not much of an offer eventually they left us a bottle of fizzy wine and two very green un edible apples in our room and to think this cost us more. Never again
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Date of stay: November 2019
Location
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Response from GLORIA TH THAL, Director General at Gloria Palace San Agustín Thalasso & Hotel
Responded Jul 21, 2020
Dear Guest, Thank you for taking the time to evaluate our hotel and your experience with us. We regret that we were unable to meet your expectations. We apologize for any inconvenience created during your stay at the hotel and the entire team continues to collect any and all suggestions for improvement. We hope to welcome you as soon as possible and show you that it is possible to have a wonderful experience in our chain. Best regards, Commercial department Gloria Thalasso & Hotels
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Beachgod wrote a review May 2020
Cheltenham, United Kingdom123 contributions287 helpful votes
We booked this hotel because we couldn't get into the Gloria Izaro in Lanzarote and because we had been to San Agustin before. Firstly the reception / booking in was quite poor. There was no explanation of how aircon worked, nobody told us we had to pay for the safe (and then the bald man on reception sarcastically told me it didn't work because I hadn't paid for it as if I should have known), nobody showed us where the restaurant was or what the wrist bands were for (basically the wrist bands are swiped and it goes on your bill) Room was very comfortable and had a great view. Cleaner was really friendly and had to let us into our room once because one of the key cards didn't work. Food was ok but nothing special. Staff were generally rushing around and not particularly friendly. We didn't feel at home or appreciated. Pool was ok. There is a steep hill up to the hotel which is a bit tiresome. There is a free shuttle bus to 2 local beaches which was good. Would I return? Probably not. It is set up as all-inclusive and has that air about it so probably best for people with kids who are happy to sit around the pool all day.
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Date of stay: February 2020
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Response from GLORIA TH THAL, Director General at Gloria Palace San Agustín Thalasso & Hotel
Responded Jul 21, 2020
Dear Guest, Thank you very much for sharing a review of your stay at Gloria Palace San Agustin Thalasso & Hotel ****. Thank you for your feedback, it helps us to improve our services and standards. The whole team strives daily to offer a good service so that you can take a memorable feeling of your experience back home, We would be glad to welcome you on a future occasion in any Gloria Hotel. Best regards, Commercial department of Gloria Thalasso & Hotels
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pulaupete wrote a review Apr 2020
Stockport, United Kingdom12 contributions14 helpful votes
This is a real gem of a hotel- bordering on 5 Star. Staff are extra special and make the effort to make you feel welcome everywhere. Food is some of the best I’ve had compared to some 5 Stars. We got sun, a lovely clean and friendly hotel, good food. Our kids hardly moved from the pools the entire week great set up not too big and this is perfect. Especially for a young family? Our kids were 6 and 9 yrs old.
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Date of stay: February 2020Trip type: Traveled with family
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Response from GLORIA TH THAL, Director General at Gloria Palace San Agustín Thalasso & Hotel
Responded Apr 23, 2020
Dear guest, We are glad to know that you have enjoyed your stay with us and we look forward to welcoming you again at our hotel soon. Best regards, Miriam Martín Departamento comercial / Commercial Department
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Tom wrote a review Apr 2020
1 contribution
Very nice atmosphere, excellent food and nice staff who were highly accommodating. Helped us a lot with organization and information. Special recognition goes to Vincente Gonzales of the reception team. Like to return again!
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Date of stay: March 2020
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Response from GLORIA TH THAL, Director General at Gloria Palace San Agustín Thalasso & Hotel
Responded Apr 6, 2020
Dear Guest, We would like to thank you for giving us this nice score in Tripadvisor. We are delighted to know that you had a great stay in Gloria Palace San Agustin Thalasso & Hotel**** Thank you for your feedback who helps us to improve our services and standards. We also hope that you will visit us again in the nearest future. Best regards, Miriam Martín Departamento Comercial / Commercial department
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PRICE RANGE
$86 - $232 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
gloria palace san agustin hotel san agustin, gloria palace hotel san agustin, san agustin gloria palace
LOCATION
SpainCanary IslandsGran CanariaMaspalomasSan Agustin
NUMBER OF ROOMS
448
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Frequently Asked Questions about Gloria Palace San Agustín Thalasso & Hotel
Which popular attractions are close to Gloria Palace San Agustín Thalasso & Hotel?
Nearby attractions include The Rose Show Bar (0.3 miles) and El Pirata (0.3 miles).
What are some of the property amenities at Gloria Palace San Agustín Thalasso & Hotel?
Some of the more popular amenities offered include a rooftop bar, free wifi, and free breakfast.
Which room amenities are available at Gloria Palace San Agustín Thalasso & Hotel?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Gloria Palace San Agustín Thalasso & Hotel?
Guests can enjoy a rooftop bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Gloria Palace San Agustín Thalasso & Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Gloria Palace San Agustín Thalasso & Hotel?
Conveniently located restaurants include Cacao, Gorbea Restaurant, and Tintoroble Gran Canaria Wine Club Ibericos & Vinos.
Are there opportunities to exercise at Gloria Palace San Agustín Thalasso & Hotel?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Gloria Palace San Agustín Thalasso & Hotel have an airport shuttle?
Yes, Gloria Palace San Agustín Thalasso & Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Gloria Palace San Agustín Thalasso & Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Gloria Palace San Agustín Thalasso & Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Gloria Palace San Agustín Thalasso & Hotel?
The staff speaks multiple languages, including English, Spanish, German, Italian, Russian, and Catalan.