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Gloria Palace San Agustin Thalasso & Hotel

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C/. Las Margaritas, S/N San Bartolome de Tirajana, 35100 San Agustin, Maspalomas, Gran Canaria Spain
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (3698)
360
Panoramas (4)
Room & Suite (677)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 09/02/19 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 09/02/19 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 19 hotels in San Agustin
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Platinum level
Located in San Agustin, Gloria Palace San Agustin Thalasso & Hotel is a 4-star establishment built in 1989 and fully refurbished in 2007. The spacious hotel has sea views, top quality cuisine, facilities specially designed for families, a thalassotherapy centre and family-oriented, friendly service within an atmosphere of a family business. In 1998 the Talasoterapia Canarias centre was opened, in an emblematic building consisting of more than 6.000M2, to provide health and wellbeing services. A real oasis of comfort. A dream within your reach. You can be sure of fine food and exceptional service at the panoramic a la carte restaurant Gorbea, which specialises in Basque cuisine.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Archery
Bicycle rental
Babysitting
Parking
Wifi
Hot tub
Pool / beach towels
Rooftop pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Kids' meals
Snack bar
Vending machine
Poolside bar
Rooftop bar
Game room
Tennis court
Billiards
Entertainment staff
Evening entertainment
Table tennis
Tennis court offsite
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Head massage
Massage
Salon
Solarium
Rooftop terrace
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
First aid kit
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Desk
Housekeeping
Private balcony
Electric kettle
Flatscreen TV
Bath / shower
Hair dryer
Room service
Safe
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Laptop safe
Wake-up service / alarm clock
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Business
Languages Spoken
English, French, Russian, Spanish and 3 more

Location

Full view
73Somewhat walkable
Grade: 73 out of 100
20Restaurantswithin 0.3 miles
2Attractionswithin 0.3 miles
6526Reviews932Q+A100Room tips
Traveler rating
  • 4,075
  • 1,497
  • 620
  • 195
  • 140
Time of year
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Popular mentions
Anne Marie Q wrote a review Jan 17
21 contributions11 helpful votes
We had a room on the 8th floor. Fab views over San Agustin to the sea. Our room was large and comfortable with sea views. We were half board, plenty options to eat. Lots of food cooked fresh and other buffet options. Staff friendly and attentive. The large pool is heated and lovely to swim in, plenty of sun beds and bali beds. You can get involved with the animation team for aqua aerobics etc if you are feeling energetic. The spa area is Wow. Clean and modern with plenty of hydrotherapy pools to use. The roof top terrace is also very nice to sit with a sangria as the sun goes down. The walk to the nearest beach is approximately 10 mins, which takes you past the shopping centre, plenty of cafes and shops in there. We then walked along to the Maspalomas dunes which was a great walk a few miles along a good promenade. The hotel does provide a shuttle bus if you would rather not walk. Taxi back from Maspalomas was approx 6 euros. We loved the area and the walks. Ate in some lovely restaurants at lunch time. You could make this holiday as relaxed or as active as you wish. The San Agustin area is fairly quiet but it's not far to the busier areas and taxis are plentiful.
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Date of stay: January 2022
Location
Cleanliness
Service
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Response from GLORIA TH THAL, Director General at Gloria Palace San Agustín Thalasso & Hotel
Responded 4 days ago
Dear Anne Marie, Thank you for choosing Gloria Thalasso & Hotels to enjoy your stay and for your kind review. We are happy to know that you spent some wonderful days in our facilities and that you like the renewal of our facilities. We look forward to welcoming you again Kind regards, Lidia Noda Hotel Manager Gloria Thalasso & Hotels
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lisa wrote a review Jan 15
Dublin, Ireland1 contribution
Firstly a huge thank you to Alberto, we had a problem with our booking but he quickly sorted it for us and we decided to upgrade to all inclusive that was definitely value for money. Thank you to Mailen from Cuba who served us in the restaurant, lovely, friendly lady who was very accommodating to our family when we arrived a little bit late for dinner. And Natalia who left our room perfect everyday. 2 of our children fell sick on holiday, the staff couldn't of made us feel more welcome. They helped us with getting to the hospital, they gave us free late check out and extended our all inclusive. Gestures like this made a stressful time that little bit easier. Hotel entertainment we enjoyed and the New Years gala was fabulous. We are definitely booking again for next year. The hotel pool area is spacious, modern and spotless! Thank you for a wonderful stay.
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Date of stay: December 2021Trip type: Traveled with family
Room Tip: There is a microwave in the buffet restaurant if you need to heat up food
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Response from GLORIA TH THAL, Director General at Gloria Palace San Agustín Thalasso & Hotel
Responded 5 days ago
Dear Guest, Thank you very much for choosing Gloria Palace San Agustín Thalasso & Hotel **** and for taking the time to share your opinion about our hotel. We are glad to hear that you liked our hotel. Thank you again for your comment to improve our services and we look forward to welcoming you again soon. Best regards, Lidia Noda. Hotel Manager. Gloria Palace San Agustín Thalasso & Hotel****
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TJ1972 wrote a review Jan 10
Merthyr Vale, United Kingdom195 contributions58 helpful votes
+1
Not bad but Could’ve been better. Hotel room was lovely with a huge bed, comfy. Room made up every day, water replenished and little gifts left on bed a few of the days leading up to Xmas, chocolates Etc. Restaurant was ok, food wasn’t particularly warm though and none of the foods were marked with allergens. Sylvia was very helpful but not always available. Ended up going out for hot food on 3 evenings even though we were all inclusive. Christmas gala meal a disappointment. Apart from some table decorations and Turkey the buffet was the same as every other day. My partners biggest complaint was that there was no gravy! We did go for a drink in the upstairs bar one evening but again it was a bit of a let down. The seating was wet and we were told to sit on the beds, no offer to dry them off. We ended up turning the cushions over but as our clothes were wet already it ruined the experience. Plenty of sun loungers and beds, could do with them being cleaned between between people using them though. On the whole a nice holiday, but a few little niggles. Not sure of his name but one guy on reception was a bit arrogant, when we asked about the gala meal he was very condescending and spoke to us like we were stupid. Telling us we should’ve had the information on Check-in and when we asked questions he just kept telling us we had to book. Not helpful as we didn’t know where or when. Parents need to keep kids under control in the restaurant as well, too many fingers touching food and running around. Would’ve used the spa, but expensive and only given a 50% off voucher the day we were leaving.
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Date of stay: December 2021Trip type: Traveled as a couple
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Response from GLORIA TH THAL, Director General at Gloria Palace San Agustín Thalasso & Hotel
Responded 1 week ago
Dear Guest, Thank you for choosing Gloria Thalasso & Hotels to enjoy your break and for your review. We are glad to hear that you enjoyed your stay with us. Thank you very much for sharing your impression so we can improve our service and quality. We hope you will come back soon. Best regards, Arian Cabrera Assistant Manager Gloria Thalasso & Hotels.
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Tobias M wrote a review Jan 10
1 contribution
Booked a stay due to its spa resort. Got the message at the location that spa will be closed all week. Wish we booked any other hotel. Food good for children but not the standard we expected. Okay pool area.
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Date of stay: January 2022Trip type: Traveled with family
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Response from GLORIA TH THAL, Director General at Gloria Palace San Agustín Thalasso & Hotel
Responded 1 week ago
Dear Tobias, Thank you for your time spent writing down a review about your stay in Gloria Palace Agustín Thalasso & Hotel****. The entire team regrets that we could meet fully tour expectations. We work hard in order to give the best service possible. Once again thank you for your review. kind regards, Arian Cabrera Assistant Manager Gloria Thalasso & Hotel
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Michael J wrote a review Jan 9
1 contribution
We have just returned from the Gloria Palace after spending Christmas and New year there. We quite enjoyed this hotel .The staff were excellent , Location is a problem if youre beach people. We are not .Loads of sunbeds and the pool and pool bar is very good. The buffet food restaurant is okay , its not out of this world , its a buffet.. Some of the food was excellent , some was not . I hate eating crunchy , gritty clams because they havent been washed. I felt new years eve dinner was a build up to nothing and the entertainment was not good at all . Many people dressed up for nothing and changed back into something more comfortable.. The Gorbea restaurant is trying to punch way above its weight , but we did eat there 3 times but were mystified why they got in a muddle , but you can get food late at night . Maybe a Maitre D would help. Would I return to the Hotel ,Then Yes . Could it be better in places , Yes , but I still enjoyed the Hotel experience. Nice people
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Date of stay: December 2021
Rooms
Location
Service
Room Tip: On All inclusive , there is no minibar
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Response from GLORIA TH THAL, Director General at Gloria Palace San Agustín Thalasso & Hotel
Responded 1 week ago
Dear Michael, Thank you for choosing Gloria Thalasso & Hotels to enjoy your break and for your review. We are glad to hear that you enjoyed your stay with us. Thank you very much for your kind words. We hope you will come back soon. Best regards, Arian Cabrera Assistant Manager Gloria Thalasso & Hotels.
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PRICE RANGE
$86 - $232 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
gloria palace san agustin hotel san agustin, gloria palace hotel san agustin, san agustin gloria palace
LOCATION
SpainCanary IslandsGran CanariaMaspalomasSan Agustin
NUMBER OF ROOMS
448
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Frequently Asked Questions about Gloria Palace San Agustín Thalasso & Hotel
Which popular attractions are close to Gloria Palace San Agustín Thalasso & Hotel?
Nearby attractions include The Rose Show Bar (0.3 miles) and El Pirata (0.3 miles).
What are some of the property amenities at Gloria Palace San Agustín Thalasso & Hotel?
Some of the more popular amenities offered include a rooftop bar, free wifi, and free breakfast.
Which room amenities are available at Gloria Palace San Agustín Thalasso & Hotel?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Gloria Palace San Agustín Thalasso & Hotel?
Guests can enjoy a rooftop bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Gloria Palace San Agustín Thalasso & Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Gloria Palace San Agustín Thalasso & Hotel?
Conveniently located restaurants include Cacao, Gorbea Restaurant & Chillout, and Restaurant Anno Domini.
Are there opportunities to exercise at Gloria Palace San Agustín Thalasso & Hotel?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Gloria Palace San Agustín Thalasso & Hotel have an airport shuttle?
Yes, Gloria Palace San Agustín Thalasso & Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Gloria Palace San Agustín Thalasso & Hotel have airport transportation?
Yes, Gloria Palace San Agustín Thalasso & Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Gloria Palace San Agustín Thalasso & Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Gloria Palace San Agustín Thalasso & Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.